Lezayre Nursing Home

100/102 Egerton Park, Rock Ferry, Birkenhead CH42 4RB
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9.8 29 Reviews
  • Lezayre Nursing Home, Birkenhead
Lezayre Nursing Home is a Victorian building with excellent features and is situated in the shipping town of Rock Ferry.

Lezayre is ideally placed for visits to Birkenhead, Liverpool and Chester, or for those people who wish to enjoy the scenery, the Welsh hills are only a 30 minute drive away.

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Care Provided by Lezayre Nursing Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca Crilly (Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Lezayre Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • fees to be discussed on enquiry

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free onsite parking


Lezayre Nursing Home Reviews (29)

Total of 29, showing 1-20
9.8

Lezayre Nursing Home has a Review Score of 9.8 (9.768) out of 10, based on 8 reviews in the last 2 years. Over all time Lezayre Nursing Home has 29 reviews.

Overall Experience

  • 24
  • 3
  • 2
  • 0
  • 0

Date Published

29
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21

Review from G M (Daughter of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb nursing home.
My mum has always received excellent nursing care. She has complex needs and can pose challenges sometimes. The staff at the home are always good with Mum. Nothing is too much trouble. Myself and my family are reassured she is safe and in capable hands. Staff are really friendly,
smiling and approachable.
All staff go out of their way to chat with myself and family. They will update us on anything new with Mum.
We as a family are extremely grateful to all the staff nurses, care, management, chefs, handyman, cleaning. We can't thank them enough

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Review from M B (Partner of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care and management. I was initially anxious for my partner to be placed in a home. She was dying and in need of round-the-clock support which I could not give. I have not had experience with homes and read and seen a lot of negativity about care homes.
I'd just like to say my anxiety
was short-lived when stepping into Lezayre. Management was so accommodating to my and my partner's wishes. Carers and nurses gave my partner outstanding care and respect. All staff were always smiling and friendly. Nothing was ever too much trouble.
I have seen and heard a lot of kind and heartfelt moments in this home between staff and their service users. I would see staff talking to the service users with love and compassion. Many times I would come in and see and hear party preparations. I know my partner would have loved this if she had been well enough. It was obvious all service users mattered and the focus seemed to be about them and making days fun and worthwhile.
Thank you Lezayre!

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Review from D S (Daughter of Resident) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived at this home, but she’s sadly passed away now.
Words can’t describe how well looked after she was. The care here is second to none. The staff are friendly and inviting. Me and my family were always made to feel like a home from home. You are made to feel like part of an extended family.
The care my mum was given at the end of her life was comforting, respectful, and dignified. Me and my family walked away from such an emotional and heartbreaking experience, to have comfort in the fact Mum died peacefully.

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Review from Richard T (Nephew of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Lezayre for approaching 2 years now. I take my dad to see his sister regularly, they are both in their 80s and my auntie has severe dementia. We can't thank the staff enough for how they care for my aunt. She has great care, everyone is so kind and patient with her. The new lady
who has joined to engage with residents is already making a difference, although not to take anything away from everyone else who are amazing and do an incredibly difficult job with compassion, kindness, conscientiousness and humour. Thank you all so much.

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Review from Debbie F (Daughter of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I had to put Mum into a nursing home 6 months ago due to dementia. We are so glad we chose Lezayre. They have gone over and above to make Mum feel welcome but also supported us during this traumatic time. I say traumatic because this as many of you will understand is how it feels to take
a parent from their home and independence but it was the best thing we did. All members of staff are pleasant and friendly. They all muck in with jobs and work so hard, always with a smile. We now sleep at night knowing Mum is safe.

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Review from Lorraine M (Wife of Resident) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you once again to the manager and her amazing team for the outstanding care provided to my husband.
Recently my husband has been quite poorly. The care and dedication of the Lezayre team has been and continues to be, second to none. All procedures were followed to the letter. I was well-informed
and consulted throughout.
Thankfully, he recovered enough to enjoy his birthday celebrations last week and once again I was delighted to see the genuine, heartfelt care from the staff and the further enjoyment of the residents singing Happy Birthday! The chef made a special fuss of him.
This is an extremely well-run care home, with an emphasis on really being home from home. From cleaning to catering, care to clinical needs, entertainment and maintenance, and everything in between, all staff are cheerful and happy to accommodate any requests.

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Review from Sophie J (Granddaughter of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the standards and professionalism of the staff. Make me feel at ease with the care of my nan. We can visit at any time in the day which is so convenient with our busy schedule. Honestly hats off to the team thanks so much!

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Review from Linda L (Daughter of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this care home to anyone who wants their family member to feel part of a family, respected and cared for with dignity. Lezayre Nursing Home was recommended to me by four people and now I recommend it too. I am very fussy about care for my mother and her needs as a person. The
staff are so amazing and down to earth. They even supported me when I was a bag of nerves putting my mum in. My mum has been there five weeks now and is totally settled. The care is top notch and the place is very clean. I feel so much less stressed knowing my mum is safe and cared for in this amazing home. Big thank you to the amazing staff.

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Review from Anthony S (Son-in-law of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great home.
Clean and tidy.

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Review from D S (Daughter of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in another care home but we as a family didn't like the care mum was receiving. I as her daughter couldn't sleep well because I was so worried about mum. Since mum has been at Lezayre Nursing Home I sleep better. The care mum gets is on another level from cleaners, cooks, nurses and care
staff. Everyone always speaks to her.

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Review from Peter J (Son of Resident) published on 25 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Facilities, more than acceptable, currently doing upgrades
Care/Support, brilliant the whole staff care from the cleaners to the managers, all residents treated the same with love. Nurses have been brilliant with my mum's needs!
Cleanliness, always see cleaners cleaning, mum's room kept very clean.
Treated
with dignity, I've watched the staff treat all residents with dignity even the more challenging ones. All are treated the same.
Food and drink. The smell of the homemade cooking is amazing, my mum has diet issues, but it's no issue for the cooks. Residents/visitors are always being given drinks!
Staff, brilliant, so friendly and happy;
Activities, only scored it a 4 as I come of a morning and miss most;
Management, the Manager has built a great team here. You can see the team spirit, all staff working together, always hear laughs;
Safety, no concerns now I've moved my mum here;
Rooms, got everything mum needs, just getting a make-over as we speak;
Value for money, yes!

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Review from Bobby J (Son of Resident) published on 25 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our mother here roughly about six to eight weeks ago. Myself, my brother and sister are all in agreement it's the best decision we have made. This home is exceptional in all areas, well managed and organised and has a brilliant team of caring staff who are all working as one in delivering the
best care for our mother and all the other residents. Her dietary needs are being met as she is coeliac and is putting on weight. The food she is receiving is of a very high standard and varied, it also smells amazing. The home has very high cleanliness standards due to the attention to detail of the housekeeper and her staff. The home also has an activities organiser who does a fantastic job in organising various activities and arranges outside entertainers to visit the residents.
My family and I cannot thank the staff who work at Lezayre enough for the care and nursing our mother is receiving. They all go above and beyond in the care of every one of the residents.

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Review from Sian S (Granddaughter of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere in the home every time I visit my nan, it’s always spotless and the staff are all so friendly.
My nan has settled in great and is really happy here, our family are all so grateful.

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Review from Emilie S (Friend of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan lives here and is really happy. What a lovely home. The friendly caring vibe is evident as soon as you walk in. It is clear that the staff at Lezayre genuinely care about the residents and work really hard to provide quality loving care for the residents. It is clear they try their best to treat
them as if they were their own family and genuinely care a lot about everybody living there.

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Review from Oliver L (Son of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful staff. The house is in a clean condition and no „bad smells“ when entering. I‘m glad my mother was sent to Lezayre by the hospital after a fall. She recovered quick and looked far better very soon.

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Review from A B (Granddaughter of Resident) published on 18 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our grandma has been in the home for several years, she is happy and settled and it reassures us that she is well looked after by the lovely and dedicated staff at the home who love our grandma as much as we do. We can’t thank them enough, especially given the last two years with Covid-19.

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Review from Lynne O (Stepdaughter of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do we start, our stepfather has been in Lezayre, for the past few months, and on arriving he was very low. Over a period of time, we have seen a massive change in him for the better, the staff are all very caring, and encouraging. Management we’ve found nothing a problem easy to talk to and they
get things sorted, appointments etc. Food is good, his room is clean, and he is. Yes a little tired in some places, but work is in progress, the staff give the home a good atmosphere, activities guy brings out the best in all, very encouraging and fun.

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Review from Carol G (Daughter of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and kindness in the nursing home was exceptional. My mum was constantly monitored by the care staff and nurses. My mum was treated with compassion, empathy, and respect. Although mum couldn't eat much the quality of the food was excellent and every effort was made to make her things she liked.
Mum was only there for a short time about seven weeks; the room was very small but I could see much larger comfortable room. My mum was unable to get to the dining room or residents lounge so I can't comment. This is a small care home and on first impressions may seem lacking but I am so pleased my mum was placed there as the care and attitude of the staff was outstanding including the manager. Pay your staff more!

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Review from Linda G (Daughter of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to the care home from hospital and received end-of-life care for 7 weeks. She was cared for by nurses and carers who were professional, warm, friendly, and did all they could for her whilst she was there. They did all they could to maintain her wishes and dignity during this time.
We are really grateful for the standard of care and the dedication of the whole team at the home.

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Review from C W (Son-in-law of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Bit basic, but mother-in-law is fed and treated well.

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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Lezayre Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.968 for Lezayre Nursing Home is calculated as follows: ( (92 Excellents x 5) + (3 Goods x 4) ) ÷ 95 Ratings = 4.968

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Lezayre Nursing Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Rebecca Crilly

Job Title: Home Manager

Joined: 2024

I have been a proud member of the Surecare/Lezayre team for 10 years now.


During that time, I have worked my way up through various roles including a care assistant, registered nurse, deputy manager and now home manager.


I strive for residents, relatives and staff to make memories. I am promoting fulfilment and enrichment each day.
I firmly believe in instilling good values to ensure respect, dignity and equality are maintained for all.


Frequently Asked Questions about Lezayre Nursing Home

What types of Care is Lezayre Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lezayre Nursing Home provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Lezayre Nursing Home have?

There are 36 Single Rooms.

What are the Facilities & Services at Lezayre Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lezayre Nursing Home to the centre of Birkenhead?

1.5 mile(s) as the crow flies, distance by road may be significantly further.