The Dales Care Home

6 Marine Park, West Kirby, Wirral CH48 5HW
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8.9 18 Reviews
  • The Dales Care Home, Wirral
Situated in a lovely residential area of West Kirby The Dales Care Home is a 31 bed care home which provides specialist residential care for older people.

The Dales is a warm, welcoming and friendly home that has some wonderful spaces to relax in and enjoy company, including a large lounge area and dining room. It has a lovely garden and patio area which is particularly popular with residents in the warmer weather.

All the bedrooms are spacious and residents are encouraged to personalise their rooms to make them feel more at home.

Mealtimes represent an important social occasion and the home works to ensure they are as enjoyable as possible, unhurried and relaxed, with everyone given plenty of time to eat and enjoy their meal, while chatting and socialising with other residents.
The home's chefs prepare nutritious and delicious meals, which are freshly made on site.

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Care Provided by The Dales Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Amy Connah (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for The Dales Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £890
    • Self-Funded Residential Dementia Care from £935
    • RESPITE Self-Funded Residential Care from £890
    • RESPITE Self-Funded Residential Dementia Care from £935

  • We would be happy to discuss our fees with you. Please contact the home for any further funding information.
  • (these prices are only a guideline, please contact The Dales Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Dales Care Home Reviews (18)

8.9

The Dales Care Home has a Review Score of 8.9 (8.879) out of 10, based on 8 reviews in the last 2 years. Over all time The Dales Care Home has 18 reviews.

Overall Experience

  • 10
  • 6
  • 0
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  • 2

Date Published

18
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Review from Lesley C (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all polite extremely caring and thoughtful to all residents as well as family members and friends. Staff are very friendly and a cup of tea is always offered to us which is most appreciated. I am always kept well informed regarding my Mum - If ever have questions to ask there is always
someone on hand for me to talk to.

Reply from Davey Taverner, Digital Marketing Manager at The Dales Care Home

We thank you for taking the time to review us so highly. We consider each of our residents and their loved ones as part of our family and are thrilled you are content with the high level of service we aim to provide. The team will be delighted to hear your warm words of recognition. We hope to see you again soon, have a wonderful day.


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Review from R D (Daughter of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family is deeply grateful for the warmth, compassion and exceptional care provided to our mother during her albeit short time at the Dales. Knowing she was in such skilled hands brought us immense comfort. We especially appreciated the attention to detail in ensuring she was always clean, tidy,
and dressed nicely-something that meant so much to both her and us.
The kindness, patience, and dignity that all of the staff showed, not only to her but also to our family, was truly remarkable. Your thoughtful efforts, especially during her final days, made her feel safe and at home. We couldn't have asked for a more caring and supportive environment.
Thank you for all you did to care for our mother and help our family through such a difficult time. Your efforts will never be forgotten.

Reply from Davey Taverner, Digital Marketing Manager at The Dales Care Home

Thank you for taking the time to leave such a lovely review for The Dales. We are thrilled we were able to provide your Mum with the dignity, care and support she deserved. We are delighted we were able to give you the peace of mind and the assurance that your loved one was being cared for to the highest of standards. Thank you for leaving such heartwarming feedback, the team will be touched to hear. Have a lovely day.


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Review from S G (Respite Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being here I have had nothing but a good experience. The staff are great, they all work to a high standard. The management team also works to a high standard, going above and beyond to help in every way possible.

Reply from Davey Taverner, Digital Marketing Manager at The Dales Care Home

Thank you for taking the time to review The Dales. We are thrilled you are enjoying your stay with us. We will be sure to share your kind words of recognition with the team. Have a lovely day.


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Review from Michelle C (Niece of Resident) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My great uncle who is a 89 was a resident at the Dales and has mild dementia, he was able to get out through a front door that was left open, he was missing for over an hour and had fallen down an embankment and broken his hip, the staff were unaware of his absence until we informed them that he was
with emergency services and on his way to hospital. We have reported the home to adult safeguarding and also the CQC, who are investigating. The nursing home's response has been awful. We as a family are shocked and appalled by the lack of care and awareness that has been showed to our family member.

Reply from Davey Taverner, Digital Marketing Manager at The Dales Care Home

Hi Michelle, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at The Dales, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at 0151 625 2574 to discuss ways we can better serve you in the future.


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Review from Maureen O (Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found everything good, very nice staff, good food, nice room, management very good. I have just wanted to be in my own home with my dog and didn't want to be in any nursing home, but this one overall is good/very good.

Reply from Davey Taverner, Digital Marketing Manager at The Dales Care Home

Thank you for leaving us such a lovely review, Maureen. We understand that it is difficult moving away form your home and we are so pleased that you are finding The Dales to be a good fit. Thank you and have a lovely day.


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Review from D H (Friend of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care home, giving great care and attention. Clean and bright.

Reply from Lynn Billingham, Business Development Manager at The Dales Care Home

Thank you for you lovely review. I'll share your kind comments with all the team.


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Review from J D (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Dales is always a nice place to visit. The staff always give a warm welcome. Mum always seems to be happy and contented. The communal areas are always spotless as is mum's bedroom. The food is freshly cooked on site and there are lots of choices. Staff are very caring towards mum who has advanced
dementia showing her love frequently. We are very happy with the overall experience of The Dales.

Reply from Lynn Billingham, Business Development Manager at The Dales Care Home

Thank you for taking the time to submit a review. It is lovely to hear how happy and content your mum is at The Dales and how happy you are with the home. I will share your kind comments with the manager and all the team.


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Review from R A (Daughter of Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here for three months and has dementia although she has found the transition to the home difficult the staff have been wonderful, caring and kind. I have found my mum coming into the care home hard but the staff are always willing to listen and talk with me and I feel so reassured. I feel
my mum is well looked after here and the staff do an amazing job always smiling and helping the residents. The staff are really special I appreciate them so much I would recommend this care home, can't fault it.

Reply from Lynn Billingham, Business Development Manager at The Dales Care Home

Thank you for taking the time to submit a review for The Dales. We know how difficult it is for families when they have to make the difficult decision to move their loved one into a care home. It is wonderful to hear how kind and caring the team have been to both you and your mum. I will share your kind comments with all the team.


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Review from L B (Daughter of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Day staff, from the manager through carers, kitchen staff and housekeepers all showed consideration, empathy and care to all residents.
The residents have a choice for all meals and are asked individually for their preference and offered alternatives if they don't want/like what is suggested.
I have
no experience of meeting night staff but have raised a few concerns re: application of prescribed creams not always carried out.

Reply from Lynn Billingham, Business Development Manager at The Dales Care Home

Thank you for taking the time to complete a review. It is lovely to hear that all the team are considerate and have empathy with the residents. We would be happy to meet with you to discuss your concerns about the night staff.


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Review from Paul W (Son of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home.
Staff very attentive.
You all deserve a medal!

Reply from Lynn Billingham, Business Development Manager at The Dales Care Home

Thank you for such a positive review; it is wonderful to receive such lovely feedback. I will share your comments with all the team.


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Review from Jacqui R (Daughter of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this home after a long, hard path. I fell in love with the atmosphere and staff straight away. Dealing with dementia is an upsetting situation, but all the staff put me at ease. I am very happy with how my mum is treated - with good care, respect and dignity. I am updated on any situations with
my mum. I am so grateful for the hard work and dedication of all the staff. I hold in high regard all the staff in The Dales and can't thank them enough.

Reply from Lynn Billingham, Business Development Manager at The Dales Care Home

Thank you for your lovely review. We know how hard it is finding the right care home for a loved one and it is wonderful to hear how happy how well cared for your mum is at The Dales giving you peace of mind. I will share your lovely comments with the team.


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Review from Pippa G (Granddaughter of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers at The Dales, you can't fault them. Every visit, they greet you with a smile and a laugh. They keep you informed on your loved ones, so you know how they've been and what they've been included in (activities and such). Transparency, honesty and care. You know when you leave your loved one,
they're in the best care with staff or even residents they're friends with. We couldn't ask for a more clean, welcoming, loving home and cares for our nan. We can't thank The Dales enough.

Reply from Lynn Billingham, Business Development Manager at The Dales Care Home

Thank you for your lovely comments about The Dales. It is wonderful to hear how well cared for your nan is and how happy you are with all aspects of the home. I will share your lovely comments with all the team.


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Review from Geoff D (Son of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The permanent staff are excellent - very caring towards residents and helpful to visitors. The care home is generally very clean, though sometimes could be better.
Mum is well looked after but gets a bit bored with the food - usually soup and sandwiches for lunch; hence I bring her lunch in once or
twice a week. Mum's room is bright and airy, and she has her own ensuite, which is good.

Reply from Lynn Billingham, Business Development Manager at The Dales Care Home

Thank you for taking the time to submit a review. It is lovely to hear how caring and helpful the staff are. We're sorry to hear that your mum is bored with the food; our chefs prepare nutritious home-cooked meals using fresh produce, locally sourced. We have recently changed our menu to meals more suited for the winter months, which, hopefully, your mum will enjoy. I will share your comments with the team.


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Review from Jackie C (Daughter of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care Mum is getting. Always has a lovely atmosphere and is friendly. Staff very good people, always seem content. Always there to talk to.

Reply from Lynn Billingham, Business Development Manager at The Dales Care Home

Thank you for your review. We are pleased to hear how happy you are with the care your mum receives and the wonderful friendly atmosphere in the home. I will share your comments with the team.


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Review from Kellie W (Granddaughter of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't fault the staff or anything. They take great care of my nan and I feel secure in the knowledge she is being cared for.

Reply from Lynn Billingham, Business Development Manager at The Dales Care Home

Thank you for taking the time to complete a review. It is lovely to hear how happy you are with the home and how well cared for your nan is. I will share your comments with the team.


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Review from Jill W (Daughter-in-law of Resident) published on 11 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum in law passed away recently. We could not have wished for a better place for her to have resided.
The Dales is homely and well-staffed. Staff were compassionate and caring. They appeared to have close relationships with the residents, at all times keeping us informed about her condition and
respecting our input.
My mum in law was very settled at The Dales due to the continuity of familiar faces and a relaxed atmosphere.
She arrived there bewildered but with love and kindness soon settled.
I never saw any unkindness to the residents just plenty of good-natured banter and tea!
As a nurse, I am aware of the challenges of elderly care - the staff encouraged and motivated the residents.
Thank you to you all for your kindness and love-in particular towards the end of her life-promptly facilitating a GP, community nurse, arranging a special bed and pain relief.
My mum in law's skin was kept immaculate throughout her stay due to good personal care and good food.
Highly recommended.

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Review from Jill F (Daughter of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad and I would thoroughly recommend the Dales. Everyone was so kind from the moment Dad arrived from hospital to the day he came home, he was treated with respect and dignity. We were all made very welcome and any visitors that Dad had. He had never been in hospital (the last time being when he
was a child) or in a home and as he was 95 it was a complete shock to the system. Dad had his own room with toilet/washing facilities. His room overlooked the front garden which was lovely. We were encouraged to bring any reminders of home to decorate his room too. The meals were delicious and the staff were very accommodating to the patients' needs. The Dales worked with us in preparing Dad for his return home, helping to equip his home and being so patient when I was trying to renovate/decorate his home.
We can't thank you enough, the Care Navigator, the OT and all the care assistants involved in Dad's care you were amazing, so lovely. Thank you so much.

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Review from Stella E (Niece of Resident) published on 27 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This care home is shocking, shouting at residents, offering no dignity when showering, and when unhappy with the resident leaving at short notice became nasty and bitter, dressing him in a thermal vest on one of the hottest days of the year, and refusing to put socks on him ‘because you have none clean’
although there were several pairs in his room. As we left, we had to go back because they had ‘forgotten’ to bring his money out of the safe (£80) and when we asked for it, we had to wait for more than 10 minutes whilst they ‘looked for it’, which ended up being a relief because it transpired that he was leaving with accidentally only half of his medications for Parkinson’s Disease. The reason cited for the rigmarole was he didn’t give them enough notice (24 hours).


The food however in the main was good, and many of the staff were decent, unfortunately those who dressed and showered the residents have no respect!


This care home was sadly lacking in care, respect and dignity.


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Current Review Score: 8.9 (8.879)

Overview of Review Score

The Review Score of 8.9 (8.879) out of 10 for The Dales Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.179 for The Dales Care Home is calculated as follows: ( (54 Excellents x 5) + (28 Goods x 4) + (1 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 95 Ratings = 4.179

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for The Dales Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Amy

Amy Connah

Job Title: Manager

Joined: 2017

Amy Connah is the Home Manager at The Dales. She has worked her way through the ranks for the past 10 years, from Carer to Office & Account Manager to Registered Home Manager. In 2015, Amy was promoted to Office Manager whilst undertaking her NVQ level 5 in Leadership and Management. Then in 2017, she became the Home Manager for the Dales, moving further up the career ladder. Amy’s background in hospitality and customer service allows her to build connections with the community, Residents and stakeholders. She is actively engaged in the health and well-being of the Residents at The Dales and can provide person-centred care. Amy is also passionate about innovative ideas, personal development and supporting her team.


Frequently Asked Questions about The Dales Care Home

What types of Care is The Dales Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Dales Care Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Dales Care Home have?

There are 29 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Dales Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Dales Care Home to the centre of Wirral?

2.9 mile(s) as the crow flies, distance by road may be significantly further.