The Pines

106 Vyner Road South, Bidston, Prenton CH43 7PT
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8.4 10 Reviews
  • The Pines, Prenton
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Care Provided by The Pines

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Skyner (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for The Pines

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £676 – £950
    • RESPITE Self-Funded Residential Care £676 – £950

  • Fees are based on your choice of room and the individuals level of care needs
  • (these prices are only a guideline, please contact The Pines to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Any time


  • Parking

  • Car park on site.


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The Pines Reviews (10)

8.4

The Pines has a Review Score of 8.4 (8.417) out of 10, based on 2 reviews in the last 2 years. Over all time The Pines has 10 reviews.

Overall Experience

  • 9
  • 1
  • 0
  • 0
  • 0

Date Published

10
0
0
2
8

Review from Anne G (Wife of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my husband has had to go into care, it has given me peace of mind to know he is in such a caring environment. He is treated with dignity, humour and affection. He is contented and now joins in with the other residents in their various activities.

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Review from J D (Husband of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really excellent home. Caring staff, very professional, very clean, excellent food.
All-round, excellent, no complaints at all, only compliments.

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Review from Martin S (Son of Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum (age 99) has been living at The Pines since March of this year, and we are extremely grateful for the excellent standard of care that she has been receiving there during these most difficult of times. She has been kept safe and comfortable, enjoying her surroundings (her very nice room looks out
into the garden) and the food. Staff have all been extremely caring over these eight months, and always cheerful despite the challenging circumstances of the Covid crisis. Visits have of course been few and far between because of the various lockdowns, but I look forward to using the newly installed visitor pod tomorrow. Many thanks for the great care you take of Mum, and the peace of mind that we have from that.

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Review from Derek J (Son of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into The Pines in August 2018 and settled in very quickly due to the fantastic staff and pleasant layout etc. We are so pleased that she is being so well looked after and kept happy and safe. We couldn't ask for more from them and would highly recommend The Pines.

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Review from Ken W (Son of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in very well!
The staff are very friendly and helpful and seem to enjoy looking after all the residents. We feel happy that Mum is being cared for in her old age.

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Review from A H (Relative of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very friendly care home.
Staff happy and very pleasant.
Very caring and supportive of residents.
Food good.
Cleanliness very good.

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Review from Tony B (Husband of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Simple but pleasant accommodation. Very happy and pleasant staff. Great food, well varied. Nice gardens, well looked after, friends and relations made most welcome. Entertainment frequently provided including quizzes often included. As a recommendation, I would happily live there myself.

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Review from Sylvia L (Wife of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Husband has been resident at The Pines for 15 months. He is very well looked after and all medical needs are very quickly dealt with. His personal needs are coped with in a way that isn't in any way embarrassing. He enjoys his food and has a very easy relationship with all the carers.

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Review from Brenda C (Daughter of Resident) published on 2 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at the Pines for a year. She is well looked after by the hard working staff. She is always clean and tidy, has her hair done each week, and clothes are beautifully laundered. The Pines is a homely place. Mum has a lovely room overlooking the garden, where we can sit and have a cup of
tea, just as we used to when she lived in her own home. Food is varied and appetising. Mum soon put back the weight she had lost when she was trying to look after herself.
It is hard when a family member has to move into residential care, but after my initial visit, I knew I wouldn't find anywhere better. My thanks to all the staff.

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Review from David C (Son of Resident) published on 29 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home, friendly, very respectful. Provides warmth and good food is provided by the 2 chefs who take care to ensure food is nutritious. Most importantly the home is spotless.

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Current Review Score: 8.4 (8.417)

Overview of Review Score

The Review Score of 8.4 (8.417) out of 10 for The Pines is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for The Pines is calculated as follows: ( (21 Excellents x 5) + (3 Goods x 4) ) ÷ 24 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.542 Points relating to the number of positive Reviews for The Pines is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8. 2 Positive Reviews ÷ 4.8 = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Sep 2020

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Inadequate

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about The Pines

What types of Care is The Pines registered for?

Older Person Care, Respite Care & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Pines provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Pines have?

There are 24 Single Rooms.

What are the Facilities & Services at The Pines?

Own Furniture if required, Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Pines to the centre of Prenton?

2.0 mile(s) as the crow flies, distance by road may be significantly further.