Salisbury House

83/85 Egerton Park, Rock Ferry, Birkenhead CH42 4RD
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9.8 52 Reviews
  • Salisbury House, Birkenhead
Services offered:

Both Residential and Dementia care
Day Care (transport service available)
Respite & Convalescent Care
Short and Long Term care

Salisbury House considers moving into a care home a positive step, supporting residents and relatives through what can be a difficult transition. Providing a 'home away from home' environment with traditional surroundings maintained to the highest standard.

Salisbury House is a large detached property surrounded by beautiful landscaped gardens, in the quiet residential area of Egerton Park. Close to local shops, bus routes and Rock Ferry train station is only a 5 minute walk. The 1900s building was personally restored by the Proprietors Russell and Marika Canner over 20 years ago and the traditional features of the home have been maintained whilst incorporating modern necessities for essential daily living.

Salisbury House is a well known and well respected home within the local community having an excellent reputation for providing quality care. The management team and dedicated staff are committed to Salisbury House and its residents, maintaining the same enthusiasm as care providers by adopting a holistic approach to provide clients with the highest level of care.

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Care Provided by Salisbury House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 37 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • Mr & Mrs R Canner
  • Person in charge
  • Laura Canner (Registered Manager)
  • Admission Criteria
    • Local Authority and Private referrals welcomed
    • Ages 65+
  • Room Information
    • Single Rooms (11)
    • Couples/Companion Rooms (13)
  • Care Home Design/Build
    • Last Refurbishment: 2020

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Salisbury House has a purpose-built Visitors Cabin which is fully Covid secure; where families can visit loved ones regularly.


Salisbury House Reviews (52)

Total of 52, showing 1-20
9.8

Salisbury House has a Review Score of 9.8 (9.776) out of 10, based on 9 reviews in the last 2 years. Over all time Salisbury House has 52 reviews.

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Review from T R (Civil Partner of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff members with a happy wholesome vibe. The residents are all happy and in a good mood. The conditions are perfect for people who live there and the people who work there as well. There is always games and fun activities for all of the residents to get involved with. Truly a lovely lovely
place.

Reply from laura canner, manager at Salisbury House

Thank you for your review and thank you for your kind words.


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Review from Michael Y (Son of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care that my mother is receiving at Salisbury House and can't praise the staff highly enough. Moving into a care home is a big adjustment for everyone but she has settled in really well and it's a relief to know that she safe and cared for as her health deteriorates. She enjoys
the outings and activities and she always looks well. It's a pleasure to vist her as the staff are always welcoming and supportive. The atmosphere is always cheerful and lively and the house is very clean and beautifully maintained.

Reply from Laura Canner, Manager at Salisbury House

Thank you for your kind words; we really appreciate it.


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Review from L M (Daughter of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well cared for by kind, dedicated and caring staff. Mum is very fond of all the staff. The family are always given time to discuss Mum and her care, no matter how busy the staff are. The staff are very helpful and nothing is too much trouble. Salisbury House is clean. Activities are very good
and families are involved and included.

Reply from laura canner, Manager at Salisbury House

Thank you for your kind words, we really appreciate it.


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Review from June L (Daughter of Resident) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother was admitted in June 2023 for emergency respite. As she settled so well, we decided that in Mum's best interest, we would request that her stay become permanent.
We cannot praise the staff enough for the way they cared for Mum, who sadly died on 11th January, still at Salisbury House. She was
happy, contented, warm, well-fed and obviously liked by many of the team, who coped with some of Mum's odds ways with good-natured responses.
Although there was only a double room available for Mum, she was 'paired' very well with her new friend. Always spotlessly clean, the room was of an adequate size, with plenty of storage space, individual to both.
Salisbury House 'does what it says on the tin' Plenty of activities and outings, which Mum enjoyed, and we were made more than welcome to hold a small party on her 93rd Birthday.
When Mum suffered her second stroke, we were allowed to stay with her, both day and night, which meant so much to us.
Thank you to the whole team.

Reply from laura canner, Admin at Salisbury House

Thank you so much for your kind words, June. I will pass this on to the team.


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Review from Graham B (Day Care) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has mixed dementia, caring for her 24/7 became so demanding I sought daycare for her at Salisbury House with some trepidation. I needn’t have worried, everyone there welcomed my wife each visit like she was a friend calling by. In addition to the excellent care of my wife, during the hours she
was there, they offered me support too, recognising the demands placed on the carer. I would not hesitate to recommend.

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Review from William S (Son of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They made my dad feel like he was living with a family.
All his needs were taken care of.
The staff were brilliant in the way they took care of him.
They regularly take them out for coffee all over the Wirral.
Every meal my dad loved; he said you would never go hungry in here.
Meals were a big
thing for him.

Reply from laura canner, Admin at Salisbury House

Thank you for your lovely kind words. Dad was a lovely man, and we all miss him.


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Review from M L (Cousin of Resident) published on 23 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an extremely well-run care home where we are happy to leave our cousin, who sadly has an Alzheimer's diagnosis. Friendly and skilled staff, always cheery in this difficult task. The home is very well decorated and kept very clean and tidy. We recommend it wholeheartedly.

Reply from Laura Canner, Admin at Salisbury House

Many thanks for your lovely review and kind words.


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Review from Claire P (Day Care) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our first contact, all the staff have been so helpful and friendly.
We love the activities available for Mum when she’s there. Knowing she’s being looked after allows Dad to have a little break.

Reply from laura canner, Manager at Salisbury House

Thank you for your lovely words, Claire. It is a pleasure to have Mum for daycare.


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Review from Julie B (Daughter of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Salisbury House has a warm and homely feel. In my opinion, it is very well managed and has amazing staff. In the eight months my mum was there, she received first-class care and was always treated with dignity and respect, especially in her last few days, which we, as a family, will be eternally grateful
for. I have no hesitation in recommending Salisbury House.

Reply from Laura Canner, Admin at Salisbury House

Thank you for your lovely kind words, Julie. Mum is greatly missed by all at Salisbury House.


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Review from J B (Cousin of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Salisbury House for the way their amazing staff looked after my cousin. She absolutely loved being there. Unfortunately, she passed away, but it will stay in my mind that she was well cared for in her last days.

Reply from Laura Canner, Admin at Salisbury House

Thank you for your kind words, John. Much appreciated.


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Review from Julie S (Daughter of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was given the best care. The home went above and beyond to look after her. The staff were all amazing and treated my mum like their own mum or nan. I cannot thank them all enough. Mum's room was always spotless, and Mum was always immaculate. She was a proud lady, and she was treated like one.
Mum was there for nearly four years, but without their care, dedication and love, she would not have lasted as long as she did. 100/100 to every staff member. I love them all.

Reply from Laura Canner, Manager at Salisbury House

Thank you so much for your lovely words, Julie. We all miss Mum; she was such a lovely lady.


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Review from K S (Daughter of Resident) published on 12 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was at this home for a year and a half. The care he received was excellent, and all staff and management are very caring. Dad was very happy here.
Dad always looked lovely, clean and happy within himself.
Dad passed away with dementia.
Thank you once again.

Reply from laura canner, Manager at Salisbury House

Thank you for the lovely review. Dad will be greatly missed.


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Review from Joanne R (Daughter of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved to Salisbury House 14-months ago, following a rapid decline in his mobility which meant he was unable to remain in his own home. This change took place during covid, so the family relied on reviews to choose residential care for Dad.
Thankfully, Salisbury House has a room for Dad, and the
staff and management team have far exceeded their score in the care they have given to Dad.
Dad settled in after a few weeks and soon began gaining weight as he was enjoying his meals so much. He was always clean and smartly dressed when we visited. The staff monitored his general health and did not hesitate to contact the GP if they had any concerns
Sadly Dad's health began to fail, and the family were able to visit at any time during his final week. We cannot thank the staff enough for the care, dignity, and respect they showed Dad and the family at this time. Dad made it to his 93rd birthday and passed away a day later.
I cannot recommend Salisbury House highly enough.

Reply from laura canner, Manager at Salisbury House

Thank you so much for your lovely words, Jo. Dad will be dearly missed.


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Review from Jan S (Daughter of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received exceptional care throughout her eleven-year stay. I was most impressed during her last days when, without exception, every member of staff showed her respectfulness and care, ensuring she was treated with dignity and love. They also looked after the family, who were with her. I can't
thank them enough.

Reply from laura canner, Manager at Salisbury House

Thank you for your lovely words, Jan. Mum will be missed by all at Salisbury House.


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Review from Stephen F (Son of Resident) published on 30 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was reluctant to go into a care home, but after a short time, settled well here. She reported she felt safe and supported, and she was clearly well cared for. Her dignity was maintained, and she was encouraged to make her own decisions where possible; she was a valued member of their community.
The staff were kind and caring at all times, and very professional. Our mother reported she enjoyed the catering very much. They gave both us and our mother peace of mind during a difficult time. We have no hesitation in recommending this care home and extend a big thank you to all the staff.

Reply from laura canner, Manager at Salisbury House

Thank you for your kind words. Mum was a pleasure to look after and will be missed by all.


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Review from Farid A (Grandson of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The managers and staff at Salisbury House have been, and continue to be, faultless.
The level of care my grandad received over his 10-day stay was excellent, which left him willing to return for potential future stays. As a family, we can't thank them enough for all they have done. My grandad has been
more receptive and alert as a result.
The manager has been incredibly professional and yet totally compassionate to my grandad's needs, and also our needs as a family in what is a challenging time.
Again, we can't thank everyone involved enough.

Reply from Laura Canner, Manager at Salisbury House

Thank you, Farid. We look forward to welcoming your grandad again soon.


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Review from Mark G (Son of Resident) published on 17 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was here for a short while during Covid, March 2021 - August 2021, due to her needing more 1-2-1 care, we had to move Mum to more of a nursing facility. The time Mum was here, she was well looked after by all of the staff, she was always clean. We never got to see inside her room or other parts
due to Covid, however, they have a visiting cabin outside, and in the summer, we could sit outside with Mum.
Dad was more than happy with all the staff and their fondness towards Mum, and we wished she could have stayed here.
The setting in Egerton Park is also lovely, very quiet and secluded, which to us as a family, was important for Mum to be in.
Thank you to all the staff who looked after and got to know Mum, and we hope the new place where she is, is as caring as they have been.

Reply from Laura Canner, Manager at Salisbury House

Thank you for your kind words, Mark; we wish Mum the best of luck in her new home.


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Review from Jeanette C (Daughter of Resident) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In March, my mum, who is 83 and has Alzheimer’s, had a severe water infection; she lost her mobility and speech, so spent quite a while in the hospital and then she went to Salisbury House for 6-weeks to be assessed. Unfortunately, she would now need 24-hour waking care, which sadly we were unable to
provide, so she then became resident at Salisbury House. Mum, I’m glad to say, is improving week by week and is so happy there. She absolutely adores the staff, and the treatment she receives is second to none. Every visit she’s immaculately dressed; you can tell her outfit wasn’t just thrown together. So in view of what we have seen over the last few months, this has helped us as a family come to terms with the very difficult decision we had to make. We couldn’t have wished to find a better run place for Mum to go into, and we can’t thank the staff enough for all they do in caring for her. We’ve not seen her this happy in a long time, so a very big thank you to everyone who has made her feel so welcome there.

Reply from Laura Canner, Manager at Salisbury House

Thank you Jeanette for your lovely words, it's so nice to hear.


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Review from Gillian C (Daughter of Resident) published on 13 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have a wonderful mum, who looked after our dad, who suffered from Parkinson's disease for over 30 years; she is a selfless lady, loved by all of our family relatives, as well as us and our friends.


The fact that she has dementia (heartbreaking on its own), but is now elderly a very proud, tidy,

kind, a huge-hearted lady who was always well kept had to go into a home for care, was a huge decision for us had to make, a choice and thankfully, we chose Salisbury house!
When we tell our friends about Mum being there, they all say if the time comes, they will place their relatives there too.


They have been trusted to look, love and care for our precious mum, we could go (before Covid) at any time of the day/early evening to see her, so it was never set up that she looked good for us; she always did. Thankfully, she is very happy there, and we are pleased we made the right decision; thank you.


Reply from Laura Canner, Manager at Salisbury House

Thank you so much for your kind words, Gill; we really appreciate it.


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Review from Barbara J (Daughter of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only a resident for a few months before she passed away, but during that time, she received excellent care and attention from the wonderful staff. All the staff both on the care side and housekeeping were friendly, courteous, and nothing was too much trouble. I would highly recommend this
care home.

Reply from Laura Canner, Manager at Salisbury House

Thank you so much for your kind words, Barbara; we really appreciate it.


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Current Review Score: 9.8 (9.776)

Overview of Review Score

The Review Score of 9.8 (9.776) out of 10 for Salisbury House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.876 for Salisbury House is calculated as follows: ( (93 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 105 Ratings = 4.876

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Salisbury House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Salisbury House

What types of Care is Salisbury House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Salisbury House provide?

Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Salisbury House have?

There are 11 Single Rooms and 13 Couples/Companion Rooms.

What are the Facilities & Services at Salisbury House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Salisbury House to the centre of Birkenhead?

1.5 mile(s) as the crow flies, distance by road may be significantly further.