Sandstones

9 Penkett Road, Wallasey, CH45 7QF
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9.8 68 Reviews
  • Sandstones, Wallasey
Sandstones in Wallasey is situated within a mile of the River Mersey estuary on the Wirral. The home provides residential and dementia care for up to 35 customers in homely and comfortable single ensuite rooms and continues to welcome new residents.

Care staff recognise that everyone is an individual. They work hard to get to know customers, build relationships and ensure all aspects of the service provided is the one that people want.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations provide a high-quality service to surpass expectations.

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Care Provided by Sandstones

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Ben Lloyd (Manager)
  • Admission Criteria
    • Please contact Sandstones directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1990

Funding & Fees Guide for Sandstones

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,010
    • Self-Funded Residential Dementia Care from £1,010
    • RESPITE Self-Funded Residential Care from £1,010
    • RESPITE Self-Funded Residential Dementia Care from £1,010

  • Colleagues at Sandstones will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Sandstones to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Sandholme Fold.


  • Parking

  • Onsite parking is available, including disabled spaces.


Sandstones Reviews (68)

Total of 68, showing 21-40
9.8

Sandstones has a Review Score of 9.8 (9.849) out of 10, based on 16 reviews in the last 2 years. Over all time Sandstones has 68 reviews.

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Review from J F (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with every aspect of the home; staff are very welcoming, great with the residents, the residents are well looked after, and the meals are fantastic. Couldn't ask for anymore with looking after my mother.

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Review from Denise M (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Sandstones since July 2020, and our family’s experience has been so positive. The whole team are absolutely wonderful. The residents are treated with such love and compassion - which has been especially important during the last 12-months when lockdown has prevented family
contact. There are fantastic activities - art, baking, sports week, gardening, bingo, cheese and wine evenings and more. Everyone genuinely looks like they’re having fun.
Mum is safe and so well cared for, and I’m not sure we could never thank the team enough for their care and support. A truly wonderful home and incredible staff.

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Review from Helen S (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been in Sandstones for 12-months, and they are in the best place in my opinion. They both have different needs, and their illnesses are very challenging for them both. The team at Sandstones have welcomed Mum, Dad and us as a family from the moment we all became a part of the Sandstones
family. They keep us informed of anything that has happened with Mum and Dad. All through the most challenging time through Covid when the team have been under pressure, they have never shown it. They greet us with smiles and display tireless energy and commitment to providing the best possible care to Mum and Dad. They truly care for them. They are very well looked after, always well dressed and clean. Their rooms are lovely, and the atmosphere in the home is lovely, welcoming and homely. I couldn't recommend Sandstones highly enough.

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Review from Anth C (Son of Resident) published on 5 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been resident here for nearly 2 years now and has been looked after extremely well. This year has been very difficult due to the restrictions imposed because of government guidance regarding COVID 19, however, the home has coped well given the circumstances. The introduction of the app which
allows electronic communications with Mum has been a really good added bonus.

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Review from Belinda B (Daughter of Resident) published on 2 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Sandstones has shown itself to be professional throughout these difficult times of Covid - 19. Their ability to communicate effectively has reassured myself and the family that Mum is safe and well. The Team embrace whatever ways they can in order to bring families and friends of their loved ones together
and with the introduction of the app this has proven to be very helpful in Mum's circumstances to communicate with her on her level and abilities.
Sometimes my Mum might not remember what she has been up to, so but it makes such a difference popping onto Sandstones Facebook page and seeing how she has been with baking, painting or singing.
You are always reassured to get in touch, I have never felt I could not ring.
The atmosphere of love, care and efficiency, which I felt over two years ago is still shining through today.
I highly recommend Sandstones what they willing offer and work hard for is our relatives.

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Review from Charles T (Son of Resident) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel completely at ease that my mother is being well looked after by the staff at Sandstones. I know she is being cared for by staff who are friendly and committed to their residents. The food is excellent, and the home is kept very clean.

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Review from John F (Son of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Sandstones have dealt with the current COVID crisis in a totally professional and exemplary manner. Knowing my Mother has been in such safe hands is of great reassurance and relief to me. Staff have kept me informed as to the situation, and their use of social media has allowed me to see
first hand how things are, and even "FaceTime" with my Mum!
I can't praise them enough!

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Review from Natalie (Granddaughter of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad has been in Sandstones for nearly two years; the care is of a high standard and nothing is too much trouble for the management and staff.
The home is always warm and welcoming, whilst being clean and fresh.
Although my Grandad doesn't always participate in the activities, the home offers
a wide variety of activities and outings which are displayed clearly on the noticeboard for residents and visitors.
During the COVID-19 pandemic, the staff and management have ensured all infection prevention and control measures are in place to prevent the spread of this virus and to maintain the health and wellbeing of the residents. This has been a success and their hard work is much appreciated by myself and my family. Thank you.

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Review from Keith C (Son of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sandstones is an excellent Care Home providing quality care for a range of residents with dementia and physical difficulties. Residents' rooms are spacious and always beautifully clean and well maintained. The staff always treat the residents with respect and consideration at all times. Family members
are encouraged to visit residents throughout the day. Communication between the Care Home and family members is excellent. I can't recommend this Care Home highly enough.

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Review from Susan A (Daughter of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of Sandstones Nursing Home. The staff, both care and office staff, are amazing and nothing is too much trouble. As a family, we are always made to feel welcome. Before lockdown, there was always something going on in the afternoon to entertain the residents.

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Review from Karen (Daughter of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted on a temporary basis after a short illness. It soon became clear that she would be unable to return home but from the moment she was admitted she was made to feel welcome and part of their family. The staff actually enjoy their roles within the home, always a smile and a friendly
word for visitors and residents alike. Nothing is too much trouble and they encourage everyone to get involved in the daily activities, even the visitors, if something is on when you visit, join in. Cleanliness is paramount here and the chef makes all the meals from scratch with varied menus. I could not wish for better care for my mum and the main thing is she is very happy and loved at Sandstones.

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Review from Gary S (Son of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care home to be very clean. The food is excellent and the people in the home are treated extremely well. The care home arranges various entertainment and Christian services for the guests.
The staff are exceptional, professional and extremely caring.
I am kept informed of any change in
my mother’s health or condition on a regular basis.
I would recommend this home and view it’s service very highly.

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Review from Marion E (Daughter of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been very happy since she took up residence at Sandstones. The staff are very kind and attentive. There are plenty of activities to keep her stimulated and she likes to join when possible. She is very enthusiastic about the food and extremely complimentary about her meals. I do not
think she would be happier anywhere else.

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Review from A T (Daughter of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very friendly place which I really enjoy visiting Sandstones not just to see my mum but lots of other residents.
There are issues regarding repairs etc. My mum's heavy fire door to her room closes quick. It's been reported weeks ago but still hasn't been repaired.
Also, the first-floor bathroom
has been out of order since July with no sign of being fixed.
Otherwise, it's fabulous.

Reply from Samantha Walsh, Manager at Sandstones

Thank you for taking the time to review Sandstones and we are pleased that you are extremely likely to recommend our home. We liaise with our residents and their families to provide updates on repairs and have forwarded your feedback to our contractors.


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Review from N R (Niece of Resident) published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is very happy here at Sandstones. She loves mealtimes and how the dining room is set out so beautifully.
Her own room is very comfortable and she feels safe and secure here. She is pleased she has made Sandstones her home and often says so.
Thank you to all the staff for all their hard work
and for making Sandstones a wonderful place to live.

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Review from V B (Niece of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sandstones have cared for my uncle for four years and also for my mother for nearly ten years before that. The staff some of whom have worked there on a long-term basis are always kind and caring. The environment is attractive and the food is outstanding, produced by award-winning chefs. I can recommend
Sandstones without hesitation.

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Review from D C (Son of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed by the characters, professionalism, and courteousness of all members of the Sandstones Care Home in Wallasey. My mother has settled in well and our whole family are pleased with the care that has been given to her throughout the last 6 months.

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Review from R G (Niece of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sandstones staff and management are second to none - perfect.
They care and arrange activities to accommodate all residents.
Cannot recommend too highly.

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Review from Henry D O (Brother of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wishing to place on record my appreciation re the care given to my sister by all the staff at Sandstones Care Home, Wallasey.
My sister has been at the care home now for 18 months.
The care home is extremely well run, from management down to all staff who constantly provide a caring and supportive
role to all residents. With regard to my sister, who was recently taken ill and had to be admitted to hospital, the staff response was exceptional in ensuring her health and care. She is now back at the care home. The staff are to be congratulated and are a credit to the Anchor organisation.

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Review from Angie C (Daughter-in-law of Resident) published on 27 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving Mum to a care home was a difficult but necessary decision. After visiting several homes prior, Sandstones was a welcome relief. Sandstones is impressive in that the staff appears to genuinely care for the residents and be familiar with their particular ways and needs. And, there are no odd odours.


We

were treated with kindness and respect while being shown around the facility; being advised of the processes. We appreciated how knowledgable the admin staff was in explaining everything.


Mum has been at Sandstones for only one week but we know this is the place for her. She enjoys the many activities and the wonderfully delicious meals that are provided. She has had some rough patches (agitation in the evening) but we know she is treated with sincere thoughtfulness by the staff when she does have a tough moment.


As a side note, our phone calls and emails to check on Mum have been responded to and we have never felt like it was an imposition to give us an update.


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Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Sandstones is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.849 for Sandstones is calculated as follows: ( (160 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 186 Ratings = 4.849

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sandstones is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Sep 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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