Encourage families and friends to visit as often as possible and support people to go out with loved ones.
Summer Fields Care Home have 2 car parks please use the big car park at the front of the home, as this leads to the main reception.
Summer Fields Care Home has a Review Score of 9.2 (9.210) out of 10, based on 10 reviews in the last 2 years. Over all time Summer Fields Care Home has 49 reviews.
Review from Joan W (Wife of Resident) published on 27 February 2025
Submitted via Website •
Report
Reply from Andy Newbolt, Home Manager at Summer Fields Care Home
It is regrettable to receive such negative feedback. Especially when I know we all work so hard to meet the varied and complex needs of the residents. However we take everyone's comments on board, negative or otherwise and look at what we can do to improve. What must be acknowledged, at least in order to have some context, is that from the day your husband arrived, he was resistant to placement and refused any input from care staff and expressed challenging behaviours when any intervention was attempted by staff to meet his needs. I'm sure you will understand that it then makes it very difficult for staff to address the issues such as personal care with him and hope goes someway to explain why you found him in the state of dress that you did on visits. As I understand it, this was explained to you on several occasions by senior staff and at the time no concern or complaint was raised to me either. Should you wish to call me at the home to discuss further, please do not hesitate.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P G (Sister of Resident) published on 25 February 2025
Submitted via Postal Card •
Report
Reply from Andy Newbolt, Home Manager at Summer Fields Care Home
Thank you for your feedback. As always I will pass this on to all of our staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from F B (Husband of Resident) published on 17 February 2025
Submitted via Postal Card •
Report
Reply from Andy Newbolt, Home Manager at Summer Fields Care Home
Thank you for your kind feedback. As always I will pass this on to our staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L E (Daughter of Resident) published on 12 February 2025
Submitted via Website •
Report
Reply from Andy Newbolt, Home Manager at Summer Fields Care Home
Thank you so much for your Feedback. Very much appreciated. I will pass on to all of the staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T N (Daughter of Resident) published on 11 February 2025
Submitted via Website •
Report
Reply from Andy Newbolt, Home Manager at Summer Fields Care Home
Thank you for your feedback. It is appreciated. Any areas needed for improvement we will look at and action. In regards to the facilities and rooms, we are actively in the process of a refurb and hope to have any areas requiring attention to be rectified in the coming weeks and months. I will pass on your positive feedback to all of the staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Melanie Y (Daughter of Resident) published on 3 February 2025
Submitted via Website •
Report
Reply from Andy Newbolt, Home Manager at Summer Fields Care Home
Thank you so much, the positive feedback means the world to us all. Your mum is a pleasure to have here and often keeps us company in the office. I will pass on your comments to the staff. Thank you again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Victoria E (Daughter of Resident) published on 10 July 2023
Submitted via Website •
Report
Reply from Andy Newbolt, Home Manager at Summer Fields Care Home
Thank you very much for your kind review. I am very happy you are confident in the care provided. Dad seems to have settled in well.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andrew H (Son of Resident) published on 6 June 2023
Submitted via Website •
Report
Reply from Andy Newbolt, Home Manager at Summer Fields Care Home
This is such a lovely message for the staff. I am so happy and proud of the staff that they have made you feel this way and given you and your mum an experience that puts you at ease. Thank you so much for such kind and positive feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Fiona C (Daughter of Resident) published on 6 June 2023
Submitted via Website •
Report
Reply from Andy Newbolt, Home Manager at Summer Fields Care Home
Thank you for a lovely review. It is always brilliant to hear that the staff have a good rapport with families and families have faith in what we do. We understand that is one of the biggest worries for families, leaving the responsibility of care in the hands of strangers. So if you feel happy with the care provided, we are very pleased.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andrea H (Daughter of Resident) published on 20 March 2023
Submitted via Website •
Report
Reply from Andy Newbolt, Home Manager at Summer Fields Care Home
Thank you, Andrea. Your Mum was a big part of Summerfields and will be very much missed. Please stay in touch.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kathleen E (Friend of Resident) published on 16 November 2022
Submitted via Website •
Report
Reply from Andy Newbolt, Home Manager at Summer Fields Care Home
Thank you so much for your kind words, Kathleen. From the moment he came to the home, he was part of Summerfields and adored by all of the staff. He will be missed by all of us here. Our thoughts are with all of you at this time.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen R (Daughter of Resident) published on 10 August 2022
Submitted via Website •
Report
Reply from Andy Newbolt, Home Manager at Summer Fields Care Home
Thank you for your time to complete a review. Your mum is an absolute pleasure to care for and we are so grateful you chose us to look after her.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John M (Son of Resident) published on 29 July 2022
Submitted via Website •
Report
Reply from Vicki Weller, Managing Director at Summer Fields Care Home
Thank you so much for taking the time to review our home - I shall pass this on to our amazing team!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Paula H (Daughter of Resident) published on 29 July 2022
Submitted via Website •
Report
Reply from Vicki Weller, Managing Director at Summer Fields Care Home
Thank you so much for this glowing review of our home and its amazing team. I shall pass your feedback on to our staff members, and I'm sure they'll be thrilled too!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ken M (Son-in-law of Resident) published on 13 July 2022
Submitted via Postal Card •
Report
Reply from Andy Newbolt, Home Manager at Summer Fields Care Home
Thank you for your positive review. I will pass on your feedback to all of our staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Liz B (Daughter of Resident) published on 15 November 2021
Submitted via Website •
Report
Reply from Andy Newbolt, Home Manager at Summer Fields Care Home
Thank you for your kind comment, Liz. We know how loved your mum is by you and your family, and we know how important it is for you to trust those who look after her. We hope you have felt a good rapport between your family and our staff. We hope your Mum has settled in well in her new home. Please pass on our best wishes for her from all of us at Summerfields. Regards Andy
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pat M (Daughter of Resident) published on 14 December 2020
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L F (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card •
Report
Reply from Kelly Crabtree, Home Manager at Summer Fields Care Home
Thank you for your lovely feedback, we appreciate your feedback this helps us to improve the quality of care that is delivered. We hope to see you soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anita A (Daughter of Resident) published on 6 July 2020
Submitted via Website •
Report
Reply from Kelly Crabtree, Home Manager at Summer Fields Care Home
I am so glad to hear that the visiting pod is a success. Thank you for your kind words, I am glad to hear you feel like your mum had a good welcome to Summer Fields.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Samantha T (Daughter of Resident) published on 23 June 2020
Submitted via Website •
Report
Reply from Kelly Crabtree, Home Manager at Summer Fields Care Home
This is great to hear, I know it is an emotional time, and we are grateful that we have the pod so you can see your mum.
Thank you for your feedback, this means a lot to the staff, and we hope to see you soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.2 (9.210) out of 10 for Summer Fields Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.410 for Summer Fields Care Home is calculated as follows: ( (90 Excellents x 5) + (9 Goods x 4) + (6 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 117 Ratings = 4.41
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.8 Points relating to the number of positive Reviews for Summer Fields Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 9 Positive Reviews ÷ 10 = 0.9
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 May 2018
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
I have worked with Your Health Group for almost three years. I enjoy being a part of a team that is making the lives of our residents as happy and comfortable as possible, ensuring that their care needs are met each and every day.
My care career began 18 years ago, and over the years I have developed a vast knowledge of Dementia and what it takes to provide an excellent standard of care to those who are vulnerable and dependent on others. I have progressed from kitchen assistant to senior care team and now Home Manager, completing my NVQs in Health and Social Care and a Diploma Level 5 in Management and Leadership.
I really do love my job and the challenges it brings each day - every day really is different. It means so much when you see the people you look after not only living happily but thriving. I have an incredibly dedicated team working alongside me. They, and the rewards of the job, are why I will always enjoy this job, even after 18 years!