Upton Grange

66 Salacre Lane, Upton, Wirral CH49 9AS
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9.8 121 Reviews
  • Upton Grange, Wirral
Anchor's Upton Grange is located in the Wirral and it is purpose-built with the care of its residents in mind. Each of the single 52 rooms benefits from en suite wet rooms and fitted furniture. There are also a number of facilities including a hair and beauty salon, tea room and quiet lounges and seating areas.

The home is operated by Anchor and it provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

As one of England's largest not-for-profit providers of housing and care for those over 55 years of age, Anchor continually reinvests the money it makes into its retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.

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Care Provided by Upton Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Julie Harwood (Manager)
  • Admission Criteria
    • Please contact Upton Grange directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Upton Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,042
    • Self-Funded Residential Dementia Care from £1,042
    • RESPITE Self-Funded Residential Care from £1,042
    • RESPITE Self-Funded Residential Dementia Care from £1,042

  • Colleagues at Upton Grange will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Upton Grange to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Visiting

  • Visitors are welcome at Upton Grange.


  • Parking

  • Onsite parking is available, including disabled spaces.


Upton Grange Reviews (121)

Total of 121, showing 21-40
9.8

Upton Grange has a Review Score of 9.8 (9.765) out of 10, based on 43 reviews in the last 2 years. Over all time Upton Grange has 121 reviews.

Overall Experience

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Date Published

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Review from J H (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and attentive to my mother's daily needs. She is settled here and seems content with the home and all the staff who do a brilliant job. She is well cared for and the care home is clean and tidy. My mother's room is on the shady side of the building so it is dark but she doesn't
spend much time in it and prefers to be in the lounge.
I would like to see more activities throughout the year as in December.

Reply from Julie Harwood, Home Manager at Upton Grange

Thank you for taking the time to review Upton Grange your feedback is valuable to us. I will ensure your kind words are passed on to the team. If you wish to discuss adding some additional lighting to your mum’s room, please let me know as we would gladly accommodate this. Our activities plan is created with our residents, and we try to ensure everybody’s wishes are respected but understand when people don’t wish to participate. Once again if you would like to chat, I am happy to do so at a mutual convenient time.


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Review from Ronald S (Brother of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All good, as far as my family are concerned.

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Review from Trevor H (Son of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well-run care home with excellent staff.
I have no doubt that Mum is happy at Upton Grange and that she probably would not be still with us without the care she receives.
Here's hoping that she will make it be 100 years old, September 2024. Well done all at Upton Grange.

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Review from Debra M (Daughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot believe how fast Dad has settled in. It's a huge relief for me. I know he's safe, clean, very well looked after. All the staff have been amazing. Introducing themselves, telling me about Dad's days. Looking after him through Covid. Taking him on outings. Would 100% recommend Upton Grange.

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Review from J H (Niece of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had our auntie's 90th birthday at the home and we could not have wished for anything better. The home provided the food and cake and all the guests said how wonderful it all was. We would recommend the care home to anybody that was looking for the best care for their relatives.
Five-star.

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Review from Charlotte W (Daughter-in-law of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved in earlier this year, and during this time, we have got to know all the staff. The levels of care and attention to detail given to making both my mother-in-law, my husband and I feel is just like a home-from-home experience. Recently, she was even taken out to visit Christmas
lights and brought back a lovely present, which she has in her room, and the staff took time to show me photos taken. They go that extra mile, and we couldn't be happier.

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Review from L S (Sister-in-law of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care.

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Review from Ben H (Grandson of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't be happier that the staff here are looking after my nan. Liaised well when my nan was in and out of hospital. Very understanding with everything they do.

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Review from J W (Friend of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a background in care homes I was pleased to find somewhere for a friend that met/surpassed my expectations. Within six weeks I have seen improvements in his health and well-being. I put this down to the good care given by the staff. There are always enough staff to talk. Rooms/facilities of high
standards, no unpleasant smells, food menu offers lots of choice.

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Review from Linda B (Daughter of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant in all aspects.

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Review from David H (Son-in-law of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my mother-in-law entered Upton Grange Care Home, the care and communication have been excellent. Despite some falls and hospital admissions, the staff have been first-class.
Put simply, they care.

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Review from Wendy D (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always helpful and kind, tolerant and caring towards both my mother and myself. Her room is always kept clean and tidy.
The only snag I would say is the length of time it takes to open the front door as I believe there is a problem with the doorbell.

Reply from Julie Harwood, Manager at Upton Grange

Thank you for taking the time to review Upton Grange and we are pleased that you rate the overall experience as excellent. Thank you for your lovely comments regarding our team, which I will pass on. The safety of our residents is a priority however I will discuss with our team answering the door in a timely manner when this is possible.


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Review from Hannah S (Daughter of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are blown away with the level of care and kindness all of the staff showed towards Dad. Everyone always has a smile on their face and stop for a chat. Any concerns about dad's health are instantly taken on board and everything possible is done to help him.

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Review from C S (Nephew of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After viewing many homes for my uncle, I am very pleased with all aspects of his care. Staff very caring always nice, warm atmosphere.

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Review from K P (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the home to be an inclusive, happy and safe environment for my mother who suffers from Alzheimer's.

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Review from Diane W (Daughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good!

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Review from Jo M (Daughter of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my mum moved into Upton Grange over two years ago, she has received absolute care, and I'd go as far as to say, love. We are confident in the staff's commitment to her. She is now in her 104th year and enjoying her life. She says she is lucky, and so are we.

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Review from Lynn H (Daughter of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With Mum having been totally independent before her heart attack, it was a big leap for her to leave Sussex to come to Merseyside, to be with us. Unfortunately, her health deteriorated and we had to look for a care home. Upton Grange has been superb. Mum is the happiest she's been for years. Thank you,
Upton Grange.

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Review from V S (Sister-in-law of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative has settled in very well. She gives positive feedback on all visits. She says that the food is good, her room is cleaned regularly (even the door frames) and that the staff are wonderful. She is delighted with the laundry service. Her brother and myself got a pleasant vibe from the surroundings
when we first visited and thought that it appeared clean and bright and that the staff were very welcoming. So far we do not have any regrets at choosing Upton Grange to take care of our relative.

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Review from Margaret A (Daughter of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Moving to a care home is never a simple decision for the individual or the family. Upton Grange offers and delivers a kind, comforting environment. Staff show respect and care for residents and work hard to make their experiences happy and memorable. Today the dining room is decorated to celebrate the
coronation. So much effort is on display to ensure all residents have a wonderful day. This type of effort is consistent. The environment is clean and well-maintained. Food is of a great quality and residents social, physical and medical needs are well provided for.

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Current Review Score: 9.8 (9.765)

Overview of Review Score

The Review Score of 9.8 (9.765) out of 10 for Upton Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.765 for Upton Grange is calculated as follows: ( (403 Excellents x 5) + (96 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 511 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Upton Grange is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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