Upton Grange

66 Salacre Lane, Upton, Wirral CH49 9AS
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9.8 121 Reviews
  • Upton Grange, Wirral
Anchor's Upton Grange is located in the Wirral and it is purpose-built with the care of its residents in mind. Each of the single 52 rooms benefits from en suite wet rooms and fitted furniture. There are also a number of facilities including a hair and beauty salon, tea room and quiet lounges and seating areas.

The home is operated by Anchor and it provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

As one of England's largest not-for-profit providers of housing and care for those over 55 years of age, Anchor continually reinvests the money it makes into its retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.

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Care Provided by Upton Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Julie Harwood (Manager)
  • Admission Criteria
    • Please contact Upton Grange directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Upton Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,042
    • Self-Funded Residential Dementia Care from £1,042
    • RESPITE Self-Funded Residential Care from £1,042
    • RESPITE Self-Funded Residential Dementia Care from £1,042

  • Colleagues at Upton Grange will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Upton Grange to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Visiting

  • Visitors are welcome at Upton Grange.


  • Parking

  • Onsite parking is available, including disabled spaces.


Upton Grange Reviews (121)

Total of 121, showing 61-80
9.8

Upton Grange has a Review Score of 9.8 (9.765) out of 10, based on 43 reviews in the last 2 years. Over all time Upton Grange has 121 reviews.

Overall Experience

  • 88
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Date Published

121
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Review from D K (Daughter of Resident) published on 15 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum entered the care home under extreme conditions during the start of Covid. We cannot praise all the staff enough for the care she had/has been given. The care home is fabulous. We, as a family, can't thank them enough for all that they do as a team for our Mum. Times have certainly been challenging
for us all, but her care did not suffer. Thank you all at Upton Grange.

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Review from Shirley H (Daughter of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After viewing several residential homes, I stopped at Upton Grange to enquire about care for my mum. I was greeted with a lovely member of staff who showed me around and was really helpful. It can be such a stressful time for all the family, but they were so helpful answered all my questions. Mum has
been living here for 4 weeks and I can't believe how she has settled so quickly. All the staff are so helpful and caring, nothing is too much trouble. I would definitely recommend this care home to anyone who is thinking of putting their loved ones into care.

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Review from C C (Daughter of Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

We thought we had found the perfect forever home for our father. Dad 97 with dementia, entered Upton Grange after an illness which meant a 5-week spell in hospital, he settled in remarkably well. His room was amazing, and the care staff was so attentive and caring. We were confident that all his needs
were being met and he was content and happy, all was well in the world, until he, had a fall (accidents will happen) and broke his hip, re-admitted to hospital, and had surgery. 7 days after surgery he was declared medically fit and was discharged back to Upton Grange. A couple of hours after discharge I was informed, that the Management at the home had made the decision to return him to the hospital, it was felt that he could no longer be cared for at Upton Grange. The following day we were asked to clear his room. The family and more importantly Dad have been totally and utterly traumatized by these events. We cannot believe it. How quickly a chameleon can change its colour!

Reply from Carrie Browne, Marketing Executive at Upton Grange

Thank you for your comments in regard to your dad's initial positive experience at Upton Grange. We empathise with the difficult situation you are in. Residents' safety and wellbeing are our utmost priority and lead any decisions we make about the care we can provide.
Carrie Browne District Manager.


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Review from Lynne P (Daughter of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not be more pleased, Mum is happy, safe and loves the staff (and the food!).

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Review from Barbara M (Partner of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No words to express gratitude.
200%.
Forever grateful to all.

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Review from Christopher B (Son of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that the home is light and airy with very pleasant atmosphere. The staff are cheerful and caring, the most important thing is my father seems happy and content. Thank you very much.

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Review from L T (Daughter of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Upton Grange has a homely atmosphere and the staff are kind and caring. Mum has only been a resident for 4 weeks, but I have peace of mind that she is well cared for.

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Review from J W (Friend of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most impressed - facilities and staff are wonderful.

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Review from John B (Son of Resident) published on 25 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy in the care home. Staff are professional, caring and pleasant. Facilities are excellent.

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Review from Christine M (Daughter of Resident) published on 20 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely atmosphere. As always, the staff are very kind and efficient. The home is clean and bright and all residents look well cared for. I have peace of mind that Mum is looked after well.

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Review from J M (Daughter of Resident) published on 28 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived at Upton Grange on the 04.02.22. Understandably, she was very anxious and distressed; she needn't of been. All the staff were very warm and welcoming. Mum spent just over nine weeks here and settled well within hours! Would highly recommend Upton Grange; it is so much more than a care
home - more like a home from home.

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Review from Emma L (Granddaughter of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love my Nan being here. The staff are so genuine, caring and friendly. My nan calls it home which makes the whole family happy. I enjoy visiting I'm always made welcome.

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Review from L B (Daughter of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are to be highly praised for their compassion and care. They are attentive and kind. Although the same cannot be said about the food in the way that sandwiches are usually the only option for an evening meal. The price we pay if staying in a hotel would be considered below standard. Please amend
the menu! Are chefs trained?

Reply from Julie Harwood, Home Manager at Upton Grange

Thank you for taking the time to review Upton Grange, and we are pleased that you rate our staff as excellent. We will continue to liaise with you and your mum regarding our food. Our catering team regularly review our menus with our residents' input and we continue to offer hot and cold alternatives on our menus each day for all meal times to suit our resident’s dietary requirements and preferences.


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Review from Paul M (Son of Resident) published on 21 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff and management are really understanding and caring. They have been very supportive of my parents' situation and accommodating of getting them rooms at such short notice.

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Review from Lyndsay M (Daughter of Resident) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely, warm and welcoming. The staff are extremely kind and make you feel at home, which is lovely. I can honestly say that they have all been great. Thank you, everyone.

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Review from Brian B (Son-in-law of Resident) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have all been helpful, approachable and friendly in helping her settle in. The first impression is excellent. It is too early to comment on some of the ratings.

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Review from Kathy B (Daughter of Resident) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been here for a few days but so far we could not be more impressed with the friendliness and approachability of all the staff we have met. Mum is very content in her new surroundings.

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Review from Janet O (Daughter of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home who have been marvellous with mum. Nothing is too much trouble. Fabulous home doing a wonderful job in challenging times.

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Review from M C (Son of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Positive and Welcoming environment.

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Review from Emma L (Granddaughter of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mu nan has improved dramatically in the short time he has been at the gRange. She feels welcomed and supported by staff. It is amazing to see what impact a few changes have made to my nan's quality of life. She is so much brighter and appears to be a lot happier now which to me shows that she is being
looked after well. The whole family is so grateful for everything the team does.

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Current Review Score: 9.8 (9.765)

Overview of Review Score

The Review Score of 9.8 (9.765) out of 10 for Upton Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.765 for Upton Grange is calculated as follows: ( (403 Excellents x 5) + (96 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 511 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Upton Grange is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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