Upton Grange

66 Salacre Lane, Upton, Wirral CH49 9AS
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9.8 121 Reviews
  • Upton Grange, Wirral
Anchor's Upton Grange is located in the Wirral and it is purpose-built with the care of its residents in mind. Each of the single 52 rooms benefits from en suite wet rooms and fitted furniture. There are also a number of facilities including a hair and beauty salon, tea room and quiet lounges and seating areas.

The home is operated by Anchor and it provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

As one of England's largest not-for-profit providers of housing and care for those over 55 years of age, Anchor continually reinvests the money it makes into its retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.

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Care Provided by Upton Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Julie Harwood (Manager)
  • Admission Criteria
    • Please contact Upton Grange directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Upton Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,042
    • Self-Funded Residential Dementia Care from £1,042
    • RESPITE Self-Funded Residential Care from £1,042
    • RESPITE Self-Funded Residential Dementia Care from £1,042

  • Colleagues at Upton Grange will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Upton Grange to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Visiting

  • Visitors are welcome at Upton Grange.


  • Parking

  • Onsite parking is available, including disabled spaces.


Upton Grange Reviews (121)

Total of 121, showing 81-100
9.8

Upton Grange has a Review Score of 9.8 (9.765) out of 10, based on 43 reviews in the last 2 years. Over all time Upton Grange has 121 reviews.

Overall Experience

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Review from Jane P (Daughter of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I have been overwhelmed by the high level of care and kindness throughout my mums time here. All the staff at every level go above and beyond to ensure Mum's health safety and comfort whilst keeping relatives up to date and included. We thank you so much for that dedication, especially
through these challenging times.

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Review from Margaret S (Niece of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the assistance that my Aunt has received from all the staff, given with dignity and great care. She is really happy at Upton Grange and that has given us peace of mind. Thank you very much.

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Review from Debbie K (Daughter of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Upton Grange is a happy place, they have had challenging times due to covid, but they have been amazing with the handling of the whole situation. They have gone above and beyond to keep our relatives safe, and we as a family, are more than happy taking a back seat during these difficult months, as we
know our loved ones are in safe hands. Thank you to all the hard-working staff for everything you do.

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Review from Eileen W (Wife of Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upton Grange is a caring, loving and supportive home. I couldn't have asked for more for my husband's recovery. All the staff are warm, friendly, supportive and bright and cheerful. Nothing is too much trouble. I cannot thank them enough, my husband improved rapidly in their care.

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Review from Julie K (Daughter of Resident) published on 29 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is safe and happy knowing that all the staff have her best interest at heart. They treat her as they would their own mother which is very reassuring for us as a family. They go above and beyond which must be very stressful during such crazy times. We cannot thank them enough for all that they
do. The relsApp has been a great addition to help us send little messages photos etc until we are allowed to revisit. Thank you once again.

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Review from Maria P (Daughter of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Upton Grange since April 2019, due to my health issues I was worried I could no longer provide her with the full-time care she now needed. The management team and staff were so supportive, caring and mum soon settled into her new home. Before lockdown, I used to visit regularly
at various times of the day and was always made to feel welcome. Now through telephone conversations, Skype (with the help of the staff mum is beginning to become more familiar with) and the new RelsApp I can still talk to and see mum whenever I want to. Despite her increasing dementia, mum has been given an improved quality of life which is all down to the professionalism and genuine care shown by all the wonderful staff at Upton Grange. Their commitment to ensure all their residents are happy and well looked after, especially during this very worrying time, shines through and gives myself and the rest of the family great peace of mind. Thank you, everybody.

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Review from C F (Daughter of Resident) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care in general and very efficient organisation of the covid situation. Staff always available and helpful. My mother seems very content at the carehome and close to the staff members who are always very upbeat, friendly and professional.

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Review from Myles P (Son of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, good communication and excellent care. The staff are tuned into mum's needs and personality. She is physically impaired but mentally sound and has developed a great relationship with the staff. They understand her wish for privacy but always pop their head in. The facilities are good
for mum's needs, although the room could do with more sockets and a better set up around the bed. Cleanliness is good, nothing is too much trouble.

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Review from Anthony B (Son of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a 94-year-old resident, our father is made as much at home as possible especially through these highly challenging times. Throughout, we know he's safe and well, with everything made possible for us to communicate with him through the help of the ever resilient staff.
Our thanks to everyone.

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Review from Michael W (Son of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Most satisfied with the levels of care and kindness my mum receives. Communications with the home and staff are excellent. At this difficult time, it is reassuring to know that mum is being taken such good care of.

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Review from Natalie H (Daughter of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Upton Grange are kind, thoughtful and caring. My dad has been a resident for 2 years and I feel he is looked after extremely well. Would highly recommend Upton Grange. Thank you to you all especially over the last 7 months.

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Review from Mark H (Son of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Cannot fault this care home. They really look after mum well. Very caring and dedicated staff. In these very difficult times of covid, although I can't get to see mum, I know she is being well cared for. Thank you, Upton Grange.

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Review from Mark C (Son of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made very welcome. Staff are very willing to help as are the management. Nothing is too much trouble and residents are very happy. I would definitely recommend Upton Grange to family and friends.

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Review from E L (Daughter of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were caring, kind, understanding and had full empathy, both for my father's recuperation and ourselves as a family. Very pleased.

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Review from Debra C (Respite Resident) published on 19 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We put our mum-in-law in here for a week for respite we cannot express enough how well she was looked after the whole time an how happy she was. The whole stay was just 10/10 from the room to cleanliness the food everything washing done ironed hung up they have a lovely bunch of staff working there
nothing was to much trouble. I would like to thank the manager and all the staff for the care she was given it was second to none.

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Review from P G (Daughter of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Upton Grange provided my Mother with the ideal stepping stone back to home after two hospital admissions. Located to enable friends to visit at any time. The staff were always pleasant and welcoming. The calm, tranquil surroundings of the home gave Mum the rest she required for her recuperation.

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Review from I P (Son-in-law of Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff continue to provide a very welcoming and caring environment. My mother in law feels safe and is very happy being a resident at the home.

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Review from Sandra B (Daughter of Resident) published on 3 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 16 months during which time she has received excellent care, any problems which have arisen have been dealt with immediately. She relies completely on the staff to look after her and they do so with respect and understanding. Since the new manager has been appointed
there have been huge improvements within the home, they have a lovely room where you can enjoy afternoon tea, they have plenty of social activities that friends, relatives and residents are encouraged to participate in. Now they have the dining room downstairs the residents can mix more socially with each other.

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Review from B M (Sister of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit I find my sister seems very comfortable in her surroundings, the staff are friendly and efficient. Her room is kept clean and tidy. Personal hygiene and appearance are excellent.


The social activity aspect is very good and lively.


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Review from T R (Daughter of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has resided at Upton Grange for just over 4 years. In the past couple of years, there have been a number of challenges to overcome, including change of ownership, coupled with numerous staff and management changes. Fortunately, more recently things seem a lot more settled and this enables
the staff to focus more on providing a very good level of care, which is pleasing. The home would now certainly benefit from a makeover in the lounge and other public areas. The activity programme is improving. Overall the more established senior staff do an excellent job and portray a caring approach.

Reply from Julie Harwood, Manager at Upton Grange

Thank you for taking the time to review Upton Grange and we are pleased that you are likely to recommend our care home. We are currently in discussions regarding updating some of our internal areas.


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Current Review Score: 9.8 (9.765)

Overview of Review Score

The Review Score of 9.8 (9.765) out of 10 for Upton Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.765 for Upton Grange is calculated as follows: ( (403 Excellents x 5) + (96 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 511 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Upton Grange is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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