Upton Grange

66 Salacre Lane, Upton, Wirral CH49 9AS
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9.8 121 Reviews
  • Upton Grange, Wirral
Anchor's Upton Grange is located in the Wirral and it is purpose-built with the care of its residents in mind. Each of the single 52 rooms benefits from en suite wet rooms and fitted furniture. There are also a number of facilities including a hair and beauty salon, tea room and quiet lounges and seating areas.

The home is operated by Anchor and it provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

As one of England's largest not-for-profit providers of housing and care for those over 55 years of age, Anchor continually reinvests the money it makes into its retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.

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Care Provided by Upton Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Julie Harwood (Manager)
  • Admission Criteria
    • Please contact Upton Grange directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Upton Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,042
    • Self-Funded Residential Dementia Care from £1,042
    • RESPITE Self-Funded Residential Care from £1,042
    • RESPITE Self-Funded Residential Dementia Care from £1,042

  • Colleagues at Upton Grange will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Upton Grange to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Visiting

  • Visitors are welcome at Upton Grange.


  • Parking

  • Onsite parking is available, including disabled spaces.


Upton Grange Reviews (121)

Total of 121, showing 121-121
9.8

Upton Grange has a Review Score of 9.8 (9.765) out of 10, based on 43 reviews in the last 2 years. Over all time Upton Grange has 121 reviews.

Overall Experience

  • 88
  • 30
  • 1
  • 2
  • 0

Date Published

121
11
20
43
78

Review from J D (Daughter of Resident) published on 13 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Upton Grange for 3 and a half years! In that time she has flourished both in physical appearance and attitude! She has never looked better, due to all the excellent care and attention she receives.


Staff are like a second family to her which is such a relief knowing I have left

her in safe capable hands. Thank you Upton Grange for my peace of mind!! xx

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.765)

Overview of Review Score

The Review Score of 9.8 (9.765) out of 10 for Upton Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.765 for Upton Grange is calculated as follows: ( (403 Excellents x 5) + (96 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 511 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Upton Grange is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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