The Woodlands Residential Home

61 Birkenhead Road, Meols, Wirral CH47 5AG
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8.6 13 Reviews
  • The Woodlands Residential Home, Wirral
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Care Provided by The Woodlands Residential Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 16 Service Users
  • Primary Care Categories
  • Older Person Care
  • Sensory Impairment

Good to Know

  • Owner
  • The Woodlands Care Home TWCH LLP
  • Person in charge
  • Shakir Mohammad (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (16)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Facilities

  • Visiting

  • Visitors welcome at all (reasonable) times


  • Parking

  • Limited parking on-site


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The Woodlands Residential Home Reviews (13)

8.6

The Woodlands Residential Home has a Review Score of 8.6 (8.607) out of 10, based on 2 reviews in the last 2 years. Over all time The Woodlands Residential Home has 13 reviews.

Overall Experience

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Date Published

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Review from Ann L (Wife of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The current owners have been in situ for about two years and are gradually doing any necessary work with consideration for the beautiful old house. The staff are amazing. They know everybody and their quirks and their special needs and go out of their way to help them. The majority of the food is home-cooked.
One of the staff let me use her details to video call over Christmas to speak to my partner as I couldn’t get there due to my own health. I never have to worry about his care.

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Review from Donna H (Daughter of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Woodlands back in February 2023 and he has improved no end. He was very subdued and never spoke to anyone. The staff are fantastic and Dad is now back to his happy, jokey self. The care is second to none and they can't do enough for him and all the residents. Food is all home cooked and
before Dad moved in he wouldn't eat anything other than bagels and cheese pasties, he now eats a home-cooked meal with meat and vegetables every day. The staff are fabulous and every resident is treated well. They took the pressure off when we most needed it and would highly recommend.

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Review from Chris A (Son of Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Woodlands cared for Dad for 18-months after Mum passed away. We have nothing but praise for the care and expertise we saw in action. Encompassing the difficult covid period, Woodlands was well-led/manager and the owners were also closet involved. The building was upgraded during Dad's time there, inside
and out, whilst retaining its homely feel. Staff turnover appeared low, and with 14 residents, the personal touch was always evident. Mealtimes were well organised, and the response to any occasional issue was open and professional. Each resident has different needs and is treated and an individual. The staff get to know all residents on a personal level. I would recommend it to anyone, whether purely for essential support or more complex need, including dementia care.

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Review from Mark B (Son of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad went into Woodlands care home around a week ago. He has settled in well thanks to the kind and caring staff. The manager of the home has been in the care industry for over 20 years having previously been a nurse. She has the experience and skills to run the care home diligently and she is 100%
committed to doing so. A genuine interest in the well being of the residents shines through. I have met the majority of the staff now and they are all lovely, I do not know all of the names yet but everyone we have met has been amazing, the assistant manager is lovely and one member of staff, in particular, is a huge credit to the team. It is a difficult decision placing a loved in with an establishment for care and like most families, we worried about it for months, however when the time came we did not need to worry, this team are in my view the best there is.

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Review from Hilda L (Sister of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise and admiration for the management and staff. My sister is so happy in their care and it puts our minds at rest. I am always made welcome and there's a cup of coffee for me. I have eaten there once or twice and the food was delicious. I tell everyone about the care home and
how good everyone is. Keep up the good work everybody and look after yourselves. You are doing a fabulous job.

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Review from J D (Daughter of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Woodlands is a small well run home with a friendly, family atmosphere. My mum really enjoyed her time there particularly the activities and outings. The staff at The Woodlands are truly wonderful. The care and support given to residents and their families are great, they are happy, friendly, welcoming
and knowledgeable. Nothing is too much trouble for them. All residents are treated with respect, love, care and dignity. I would recommend this home to anyone.

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Review from Alison W (Daughter of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Woodlands have cared for my Mother for the last 18 months of her life and the care and patience they showed her could not have been better. They were always friendly, always respectful, but knew her well enough to always respond to her requests (and sometimes her irrational demands) in the way which
best served her needs. I cannot thank the staff enough, not only for the wonderful care they gave my Mother but also for the support and friendship they gave to me.

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Review from Carolyn S (Daughter of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was resident for the last eighteen months of her life. My sisters and I immediately felt fortunate to have found a residential home which met all our needs. Mother's room was clean and freshly decorated with new, good quality furniture, she was able to have her own bed and bedding as well
as her beloved recliner chair, but most importantly it was clear that The Woodlands is a well-run ship.
The staff ensured Mother was included in activities and introduced to other congenial residents. The manager kept us well informed and regularly consulted us about Mother's care.
The happiness of the last months of her life was largely due to the excellent professional care, love and support she received from The Woodlands 'family' of staff.

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Review from Lindsey C (Daughter of Resident) published on 5 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The love and care that the staff showed to my mother during her last 18 months of life went beyond the call of duty. All the staff knew intuitively how best to deal with the occasional bouts of difficult behaviour resulting from her fierce independence. Sensitive to her needs and generous in their understanding
of her foibles, the level of care they provided was simply outstanding.
In addition to this, the support that they gave to me, my mother's only locally-based daughter was immeasurable. Discharged from hospital at end of life stage, my mother was, fortunately, able to return to The Woodlands to be nursed through to her death, which could not have been made more peaceful and comfortable.
Right to the end the staff painstakingly attended to her every need, showing a compassion that was humbling. I have nothing but praise for all the staff and would not hesitate in recommending The Woodlands to anyone looking for the very best care possible for their loved one.

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Review from Iris Glenda E (Sister of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at "The Woodlands" are so very kind, not only to my sister who is resident with them but also to me when I visit her, making me feel very welcome. They treat me like a friend with a cup of tea and an update. All her other visitors feel the same way, nothing is too much trouble. My sister has
settled in really well and is as happy as she can be in her advanced state of dementia.

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Review from Mary T MBE (Resident) assisted by family/friend published on 26 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is the next best thing to being in my own home, the carers of all ages are really quite wonderful. Nothing is too much trouble, my room is lovely, although this is an old building it has been made to feel homely. There is always a very good choice of food but because it is so delicious
I have to be careful not to put on too much weight!

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Review from Iris E (Sister of Resident) published on 24 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Woodlands Residential Home are all without exception very caring and attentive at all times.
So much extra is done for the resident as far as taking them our for meals, taking them out in the wheelchairs, playing games with them like snakes and ladders when the weather is bad. Also
always on hand for me as a visitor for help and advice and a cup of tea. My sister can have visitors at any time which is good.

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Review from J P (Daughter of Resident) published on 24 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and service are very good. The staff are caring and very helpful, very pleased I was able to get mum a place here.

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Current Review Score: 8.6 (8.607)

Overview of Review Score

The Review Score of 8.6 (8.607) out of 10 for The Woodlands Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for The Woodlands Residential Home is calculated as follows: ( (18 Excellents x 5) + (3 Goods x 4) ) ÷ 21 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.75 Points relating to the number of positive Reviews for The Woodlands Residential Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 16 registered maximum number of service users is 3.2. 2 Positive Reviews ÷ 3.2 = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about The Woodlands Residential Home

What types of Care is The Woodlands Residential Home registered for?

Older Person Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Woodlands Residential Home have?

There are 16 Single Rooms.

How far is The Woodlands Residential Home to the centre of Wirral?

2.8 mile(s) as the crow flies, distance by road may be significantly further.