Applecroft has a Review Score of 9.2 (9.188) out of 10, based on 7 reviews in the last 2 years. Over all time Applecroft has 7 reviews.
Review from James K (Son of Resident) published on 27 January 2025
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Reply from Donna Hopson, Manager at Applecroft
Thank you for your review. It was a pleasure looking after your mum. She was a lovely lady and the staff enjoyed having her here at Applecroft.
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Review from C B (Daughter of Resident) published on 19 October 2023
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Reply from Donna Hopson, Manager at Applecroft
Thank you for the review, it was a pleasure to look after your mother.
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Review from M N (Granddaughter of Resident) published on 15 August 2023
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Reply from Donna Hopson, Manager at Applecroft
Thank you for your lovely comments. It was a pleasure looking after your family member. Even though we are a small home, we strive to provide the greatest care and make your loved ones feel at home.
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Review from C N (Daughter of Resident) published on 8 August 2023
Submitted via Website •
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Reply from Donna Hopson, Manager at Applecroft
Thank you for the review, it was a pleasure to have met all of you.
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Review from P W (Daughter of Resident) published on 8 August 2023
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Reply from Donna Hopson, Manager at Applecroft
Thank You for the review, it is a pleasure to look after your mum.
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Cleanliness
Treated with Dignity
Food & Drink
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Management
Safety / Security
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Value for Money
Review from Chris M (Son of Resident) published on 26 July 2023
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Reply from Donna Hopson, Manager at Applecroft
Thank you for the review Chris.
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Review from Katy W (Daughter of Resident) published on 13 July 2023
Submitted via Website •
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Reply from Donna Hopson, Manager at Applecroft
Thank you for a lovely review, I will pass it on to the team. It is a pleasure to look after your mum.
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The Review Score of 9.2 (9.188) out of 10 for Applecroft is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.488 for Applecroft is calculated as follows: ( (53 Excellents x 5) + (14 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 80 Ratings = 4.488
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.7 Points relating to the number of positive Reviews for Applecroft is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 7 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Jan 2020
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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