Brookfield House operate a restrictive mealtime policy, between the hours of 0900 - 1000 hours, 1300-1400 hours & 1630-1730 hours daily
Brookfield House has a Review Score of 9.3 (9.266) out of 10, based on 7 reviews in the last 2 years. Over all time Brookfield House has 25 reviews.
Review from Kathryn S (Friend of Resident) published on 10 December 2020
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Reply from Nicola Hall, Manager at Brookfield House
Thank you for your positive comments about the home, it is great to hear you are pleased with the care delivered to your Friend. The Team are extremely dedicated and an asset to the home, I will pass your lovely feedback on to them.
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Review from Christina B (Daughter of Resident) published on 24 September 2020
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Reply from Nicola Hall, Manager at Brookfield House
Thank you for your positive review. I will pass on your kind words to the Team here at Brookfield House.
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Review from Susan J (Daughter of Resident) published on 7 August 2020
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Reply from Nicola Hall, Manager at Brookfield House
Thank you for your kind words and positive review. The team were very honoured to have celebrated your Mum's 100th birthday here at Brookfield House, a lovely and memorable day had by all.
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Review from Linda D (Daughter of Resident) published on 27 July 2020
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Reply from Nicola Hall, Manager at Brookfield House
Thank you for your lovely review. The Team are dedicated and passionate about providing quality care to everyone living at Brookfield House.
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Review from Susan F (Daughter of Resident) published on 25 September 2017
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Reply from Cathy Vickers, Registered Manager at Brookfield House
Thank you for your kind words it was a privilege to look after your dad and getting to know you. You are welcome here anytime.
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The Review Score of 9.3 (9.266) out of 10 for Brookfield House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.880 for Brookfield House is calculated as follows: ( (73 Excellents x 5) + (10 Goods x 4) ) ÷ 83 Ratings = 4.88
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.386 Points relating to the number of positive Reviews for Brookfield House is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 7 Positive Reviews ÷ 10.2 = 0.686
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Feb 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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