The Cedars

Brookfield Drive, Holmes Chapel, Crewe CW4 7DT
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9.9 42 Reviews
  • The Cedars, Crewe
The Cedars has been purpose-designed to offer a homely setting, with a pleasant social atmosphere for older people with care needs. The home is very much a part of village life, with many residents from the immediate vicinity. Friends and family regularly pass through the home to visit residents and there is a family feel between residents and the care team, who are well established and have worked in the home for many years. The home is set within beautiful grounds and has well established gardens for residents’ enjoyment.

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Care Provided by The Cedars

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Nicola Gallimore (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for The Cedars

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £900
    • RESPITE Self-Funded Residential Care from £950
  • (these prices are only a guideline, please contact The Cedars to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Cedars Reviews (42)

Total of 42, showing 21-40
9.9

The Cedars has a Review Score of 9.9 (9.881) out of 10, based on 17 reviews in the last 2 years. Over all time The Cedars has 42 reviews.

Overall Experience

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  • 13
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Date Published

42
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9
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Review from G P (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother choose to stay on permanently after what was meant to be a brief convalesce.
I think this says it all she is very happy at The Cedars and well cared for. The only improvement that could be made is to have a few more staff which I understand the problems of recruitment and I know they are
doing their best under the circumstances.

Reply from Nicky Gallimore, Home Manager at The Cedars

Thank you for your honest feedback.
We are pleased that your mother is happy here at The Cedars.
I can confirm that the home continues to work tirelessly to ensure staffing levels are maintained.
We are using a high number of agency at present, however, we are in the process of recruiting a number of both care assistants and senior care assistants, these are due to start in the coming weeks. In the meantime, the home continues to use regular agency staff members to ensure consistency and familiarity.


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Review from Philip B (Son of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would start by thanking all the staff for looking after my mum, it is not an easy task to do but they are doing it well. Most impressed with the thing that they do with their clients. On a plus side, they make visitors welcome.

Reply from Nicky Gallimore, Home Manager at The Cedars

Thank you for taking the time to provide us with some feedback.
We as a team are very pleased to hear that the standard of care has been good for your mum.
We hope this continues in the future and we look forward to seeing you again on your future visits.


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Review from C M (Cousin of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit my cousin he looks well, he is settled and happy. The overall care has led to a good level of health and well-being. The home has ensured that he has had the dental treatment needed, the right food, and that he has the right medication. There are regular reviews of his health and well-being.
He is a vulnerable adult, however, the home has taken care to see that he is well looked after.
My cousin enjoys the celebrations throughout the year and special events. He can choose what he wants to join in with.
All of the staff that I have seen or spoken to have been helpful. The manager and deputy are accessible, approachable and helpful.
This is a caring place. It is a pleasant place to visit, my cousin’s room is light and airy and nicely furnished. On his floor there is a small, pleasantly furnished sitting room with library books and there is a small kitchen so we can make a drink if we wish to. The home is very clean. My cousin is always smartly dressed.

Reply from Nicky Gallimore, Home Manager at The Cedars

Thank you for your kind words.
It is a pleasure to care for your cousin.
We are very pleased that both you and your cousin are happy with the care he receives.


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Review from L W (Daughter of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I am sorry to say, but the standard of care has slipped over the last 3 months at least.
The home is always struggling with staff, and the new staff they have been taking on, I wouldn't say all of them are the correct people for the job.
I have had a few occasions over the last month when I have found
Mum just left sitting in the middle of the room in a chair all by herself, when questioned why the reply was they have forgot about her as they had been called to another job while in the process of moving her? I know she had been there a good hour or so.
Also, a lot of the staff are now training when asked or are agency so Mum doesn't connect with people she doesn't know very well.
Mum has gone downhill over the last couple of months and she is very upset and confused most times I go to see her now, and I must say it is very concerning.
She has always had an odd off day, but every day is the norm.
If I go over the weekend it is a lot worse as staff are very limited, 15 min average just to get inside.

Reply from Nicky Gallimore, Home Manager at The Cedars

Thank you for your honest review.
I want to thank you for coming in to see me personally to discuss this further.
The home does have a high agency usage at present, however we continue to remain consistent, using regular agency staff to ensure familiarity and consistency within the home. The home are going through the process of recruiting a number of new staff, including care assistants and senior care assistants who will all receive appropriate training and induction when they do start.
The home has in the last couple of months increased the staffing levels both on days and nights to ensure residents are not left waiting for long periods.
I have held discussions with all staff following this review to ensure staff are aware of the importance of being prompt when assisting residents and supporting visitors.
I hope you see an immediate improvement on future visits to the home. I send my sincerest apologies from all of us at The Cedars.


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Review from Norman W (Son of Resident) published on 19 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into The Cedars just prior to her 92nd birthday due to her becoming less mobile, though her mind remained sharp. Despite having to isolate due to Covid restrictions, she settled well and soon had a good rapport with the staff who would spend time talking to her. It was reassuring that she was
local and being cared for. Despite the occasional setback or difficulty, the overall experience was comforting due to the caring nature of those looking after Mum for fifteen months until her passing away.

Reply from Rahi Joshi, Marketing Associate at The Cedars

Dear Norman, thank you for sharing your thoughts with us. We are happy to know that your mum was comfortable and satisfied with the care provided, our team's hard work is always to maintain our users' care standards as high as possible. Your feedback will be passed on to the home team. Kind regards, Rahi.


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Review from Martin G (Nephew of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The amazing staff treated my uncle with dignity and great kindness. My uncle was always happy whenever my mother and I visited him.

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Review from John B (Nephew of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt had been a resident at the home for almost twelve months. From the moment she arrived and until she left, she was treated with the utmost respect, dignity and compassion. The level of care was excellent and could not be faulted throughout her stay. The staff went above and beyond on a number
of occasions to help keep her calm and contented, and on one occasion, a member of staff even went to the trouble of buying her the favourite face cream she used and refused to take any payment for it. Just one example of human kindness at its best. My wife and I would like to thank all the staff for their professionalism, and above all, the kindness shown to our aunt.

Reply from Nicky Gallimore, Home Manager at The Cedars

I would like to thank you for your kind words, the staff take great pride in their work.
Looking after your aunt was a pleasure, she will be missed. Such a lovely character.
We wish you and your aunt all the best for the future.


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Review from T G (Son of Resident) published on 23 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to Covid-19 restrictions, we were unable to enter the facilities but all our dealings with staff were very positive. Always friendly and helpful.

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Review from Irene W (Niece of Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Being a single man and having lived on his own all his life, moving into the Cedars gave my Uncle the care and companionship he needed in his later life. He was well looked after and received good medical attention when necessary. The staff were always very friendly and the care home kept very bright
and clean. My Uncle was very happy during his last three years.

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Review from C D (Daughter of Resident) published on 8 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the Cedars enough for all their hard work in caring for my Dad over the last few months. Particularly last month when sadly his health deteriorated. Staff was always attentive and caring and Dad was always clean and tidy (as all residents were). He loved the mealtimes and always commented
to me how great the food is. Staff all deserve medals. Thanks for making Dad's last few months enjoyable.

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Review from T F (Wife of Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lack of car parking facilities on site for disabled relatives wishing to visit.

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Review from F P (Daughter of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to The Cedars in October 2019 and from the very beginning, we were so impressed with the care and friendliness of the staff. Nothing was ever too much trouble and there was always staff wandering through the lounge, stopping to chat with the residents. My dad was treated with love and respect
as if he was their family member. He enjoyed the great variety of meals and looked forward to tea and biscuits. We felt relief that having lived alone and struggled, he was now safe and secure 24 hours a day. When my dad became ill, the compassion of the staff to him and us was amazing. We would highly recommend The Cedars and have nothing but excellent praise for the wonderful team. Our only regret is, my dad didn't move there sooner.

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Review from J B (Daughter of Resident) published on 1 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum received lots of TLC during 10 months at The Cedars. The staff are warm, caring, cheerful and professional. The home is clean and bright - the lift could do with replacing.

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Review from Debbie D (Daughter of Resident) published on 27 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have seen in mum the benefit of the level of care and support that she is given at The Cedars. The atmosphere is welcoming and friendly and I would be more than happy to recommend the home to anyone who requires their services.

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Review from Jim B (Son-in-law of Resident) published on 19 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Calm atmosphere, contented residents who all get along, capable/caring staff, good food and choice!
Very happy that we secured a place at The Cedars. We looked at others and none were as nice as The Cedars.
Well managed and staffed.

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Review from J B (Resident) assisted by family/friend published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Room was pleasant with ensuite bathroom. I found the staff kind and attentive. I enjoyed sitting in the lounge for company. Meals were good, plenty of food and a varied menu.

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Review from Julie K (Daughter of Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident in The Cedars for 12 months. During his stay there he received excellent care. The staff are very caring and attentive to all the residents and nothing is too much trouble. I was always made welcome at the home anytime and the staff were always friendly to me. They involved
me in any activities and the residents are encouraged to participate in activities. I would highly recommend this home.

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Review from Clive E (Friend of Resident) published on 27 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident from August 2017 through to February 2018. We were so pleased that we managed to find The Cedars, carers and management team are friendly and very helpful. Home is well kept and above all is very clean, I didn't walk into the usual smell that I have experienced before with
other care homes. The staff always seem to know how the residents are doing, what they have done, who their friends are in the home, whether had a good or bad day and are always able to give you a comprehensive update. Staff are also very patient with residents and treat them with respect at all times. My friend had to move on due to requiring 24-hour nursing care to due to deterioration in condition, we really hope that the new home is as good as The Cedars. Thanks, to the manager and her team from making difficult times just that much easier to deal with.

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Review from Hubert K (Husband of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted to The Cedars Holmes Chapel after a Cerebral Bleed for long-term care.
The treatment and care she receives is of the highest order. Nothing is too much trouble for all the staff.
The management and nursing staff keep me well informed of my wife's progress, which has been excellent
under their expert care.
My wife is so well settled and happy, that she now refers to The Cedars as home.
If the care staff at all care homes were as professional and efficient as they are here, we would not be getting such negative reports daily in the press as we are now.
My wife has been at The Cedars since April 2017 and on reflection, I could not have chosen a better place for her.
My grateful thanks to the management and all the staff for their kindness to my wife and myself.

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Review from Judith C (Daughter of Resident) published on 18 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father first stayed at the Cedars in 2013 when he was 90 years old. He had been in hospital with a serious illness and needed convalescence and care while recovering. The care he received enabled him to return to health sufficiently to allow him to continue to live independently for the next three
years in Holmes Chapel.
When dad finally needed extra care, once again we chose The Cedars - this time they looked after him for what turned out to be his final weeks. Great efforts were made to encourage him to eat etc. but dad got progressively weaker despite all that was done. Extra care was taken to try and avoid falls as he became more dependent. We never saw any signs of impatience oo lack of care from the staff.
Whenever we visited we were greeted at the door by cheerful, smiling staff - all this made a great difference to how we felt about dad having to be cared for away from his own home. When dad died the staff dealt with everything with the greatest compassion, and care. Our family will always remember all the staff at The Cedars with gratitude. Long may they continue to provide a special "home from home" for all their residents.

Reply from Rebecca Murphy, Home Manager at The Cedars

We were very touched to read your comments about The Cedars. It means a lot to the staff here to know that your family felt reassured about your father's wellbeing when he was with us. Compassion is at the heart of everything we do and it is reassuring for us to know that your experiences with The Cedars lived up to this during a very difficult time.


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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for The Cedars is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.881 for The Cedars is calculated as follows: ( (179 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 201 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Cedars is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Nicola Gallimore

Job Title: Registered Manager

Joined: 2007

I started working at The Cedars in 2007 where I have worked in several different roles.

In 2018 I became the registered manager of the home.