Barchester Crabwall Hall Care Home

Parkgate Road, Mollington, Chester CH1 6NE
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9.7 101 Reviews
  • Barchester Crabwall Hall Care Home, Chester
Crabwall Hall Care Home is a welcoming residential care home in Mollington, near Chester with stunning views over the Welsh hills. The home offers person-centred, round the clock residential support and respite care.

The en-suite bedrooms and facilities which include communal lounges, dining rooms, a library, a hairdressing salon and a sun porch spread across two floors. Residents can enjoy the beautiful large garden with a fish pond and a potting shed.

The home and its dedicated staff aim to fulfil residents' every need through compassionate, quality care. The catering team provides delicious and healthy food according to residents' preferences.

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Care Provided by Barchester Crabwall Hall Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Nicole Welch (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Single Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Barchester Crabwall Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,519

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Crabwall Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Crabwall Hall Care Home Reviews (101)

Total of 101, showing 1-20
9.7

Barchester Crabwall Hall Care Home has a Review Score of 9.7 (9.699) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Crabwall Hall Care Home has 101 reviews.

Overall Experience

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Date Published

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Review from Robert P (Son of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum came to Crabwall Hall for respite care on the 4th February 2025. The staff led by the manager have all been amazing from the initial contact, to arranging the respite, being flexible with us and on the day of arrival itself. I can't praise them highly enough! The home is wonderful and of a very
high standard and although Mum took a little while to settle in, I'm sure she will very soon!

Reply from Nicole Welch, General Manager at Barchester Crabwall Hall Care Home

Thank you so much for your kind review! It has honestly been a pleasure and we hope to see you soon.


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Review from Cathy D (Relative of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed for two weeks respite care. This was a difficult time for her. The staff were very kind, cheerful and helpful and made her stay as comfortable as possible. In particular, the manager made every effort to accommodate our mother's wishes and was flexible and positive. This flowed down
to all her team. Thank you.

Reply from Michelle Lennon, Admin at Barchester Crabwall Hall Care Home

I apologise for the delay in this response, but thank you so much for this review. We were happy to be able to help and are glad you had a positive experience here, please do get in touch if you ever need us in the future.


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Review from D L (Respite Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has just had a two-week stay at Crabwall Hall; she settled in very well and enjoyed sitting outside in the garden and the afternoon activities in the lounge.
All the staff were very friendly and caring. If Mum needed a little holiday again, I would be happy for her to stay again.

Reply from Nicole Welch, General Manager at Barchester Crabwall Hall Care Home

Thank you so much for your review and kind words, I have shared this with the team in the home and would love to welcome your mum back anytime. Thank you.


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Review from Kate R (Daughter of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have taken our mum to Barchester Crabwall Hall Care Home for a couple of weeks respite care following a spell in hospital with pneumonia and subsequent breathing difficulties. Every single member of staff has been kind and caring and very patient towards her, even when she has been behaving in a
difficult manner! We could not have wished for more. Everyone who has visited her there has been extremely impressed with the facilities and the care provided. If she needs any further nursing care or respite care in the future, we will definitely be requesting a place at Crabwall.

Reply from Nicole Welch, General Manager at Barchester Crabwall Hall Care Home

Thank you so much for your review! It's a pleasure to have Mum here and we are happy to have been able to help. Please do get in touch if you need us in the future.


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Review from Peter C (Respite Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I, as usual, was treated in a friendly way as possible. My name was remembered by most staff which surprised me.
I found the lack of clothe pegs in my room annoying. I found the fee expensive.

Reply from Nicole Welch, General Manager at Barchester Crabwall Hall Care Home

Thank you for your review. I am sorry that you found the fee to be expensive, our prices have recently increased due to inflation but we do keep fees as low as we can and these are regularly reviewed. I would also like to thank you for choosing us whenever you require respite as I am aware you have stayed with us on multiple occasions previously. We look forward to the next time and please do mention any issues regarding the contents of your room to us during your stay and we will be happy to resolve these issues for you. We hope to see you again soon.


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Review from J B (Daughter of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The day arrived for us to put Mum in a home. She is of sound mind and body but she had given up on life and stopped looking after herself since Dad died. She wasn't eating, washing or taking care of herself and was incredibly lonely (her choice). She was literally smoking and drinking. My brother and
I viewed many homes of a huge price range. Some we didn't like the staff, some the smell, others the plastic furniture etc. Then we looked at Barchester Crabwall Hall Care Home in Chester. From the first moment we knocked at the door, all our lives have been transformed. Mum is a totally, utterly different person. She settled in well and it was a big adjustment for us all. The staff supported me in understanding why she would be acting in a certain way (temporarily carrying around a huge bag of possessions), repetitive conversations, her opinions. Eighteen months later; we are so happy, she's a joy to visit and thanks to their social media page, I can see what she's been up to, as she forgets. The food is outstanding and so is the care.

Reply from Nicole Welch, General Manager at Barchester Crabwall Hall Care Home

Thank you so much for this amazing review. Mum has definitely thrived here and we couldn't be happier to be a part of her journey and helping improve her quality of life at a time when she needed it and we will, of course, continue to do so.


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Review from C S (Sister of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been living in Crabwall Hall for 3 years now. Since living there he is noticeably happier and in a better place mentally than living at home alone. All the staff are so caring, patient and welcoming to residents and family alike and happy to chat about any concerns which might occur.
My brother tells everyone, “ Living at Crabwall is like living in a hotel”. It has been a lifeline for him and for me as his only family member.

Reply from Nicole Welch, General Manager at Barchester Crabwall Hall Care Home

Thank you so much for your review! We appreciate the positive feedback and I will share it with the team. Your brother does seem very happy and content here and enjoys his trips out.


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Review from Steve A (Son of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and caring staff that really know my mum. They keep in touch about anything I need to know and this makes a stress-free experience at a time when you worry most about their care. A stimulating programme of activities that keep her interested and young at heart.
Well done to all of the staff
team.

Reply from Nicole Welch, General Manager at Barchester Crabwall Hall Care Home

Thank you for a great review, we really appreciate the feedback and are so pleased.


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Review from Carol M (Niece of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the care provided to our aunt. She has dementia and the staff are wonderful at helping her to join in the wide range of activities each day. Her general welfare, safety and happiness are important to us and we feel Barchester Crabwall Hall Care Home achieves a great balance
for her. Staff are always welcoming and approachable.

Reply from Nicole Welch, General Manager at Barchester Crabwall Hall Care Home

Thank you so much for your review and kind feedback, we love seeing all the residents join in with the activities and your aunt loves them, especially the singing!


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Review from Paul M (Son of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy here. She really likes the carers and they like her. It is top-quality care but it is expensive compared to other facilities. The location and gardens are first-class. Mum's care and happiness are most important.

Reply from Nicole Welch, General Manager at Barchester Crabwall Hall Care Home

Thank you for your review, Mum seems very happy and content here, especially when the wonderful belly dancers are here!


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Review from J D (Daughter of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was welcomed to Barchester Crabwall Hall Care Home on discharge from hospital. She stayed for two and a half weeks prior to transferring to alternative, independent accommodation.
All staff were extremely friendly, helpful and informative.
When required, my mother will stay again or visit
for tea.

Reply from Nicole Welch, General Manager at Barchester Crabwall Hall Care Home

Thanks so much for taking the time to review. We are glad Mum enjoyed her stay and would love to have her come back. Please do contact us should you need anything in the future. We have an 'Open Day' on 6th July, feel free to come along!


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Review from D B (Daughter of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff go above and beyond, very approachable. I do feel the dynamics of the residents have changed and there are a lot with low-level dementia. This has impacted on my relative as she can't have the same companionship as when she first arrived. The activities are geared to the dementia residents
which does not always suit my relative.

Reply from Nicole Welch, General Manager at Barchester Crabwall Hall Care Home

Thank you for your review. We do have residents with various needs and try our utmost to accommodate them all. I will ensure the activities planner is reviewed to ensure a good balance of activities for all. Please do let us know of any suggested activities you may have. I will also speak with Mum to see what she would like to see on the planner.


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Review from Peter B (Son of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has thrived here. They've encouraged her to participate in activities she enjoys, whether it's a lively game of bingo or a relaxing session of quizzing. They've also been fantastic in helping her manage her medication and daily needs. Most importantly, they've created a sense of community and
belonging for her. She's made new friends and seems genuinely happy, which is all I could ever ask for.
If you're looking for a care home that offers exceptional care in a warm and welcoming environment, look no further than here. They've truly become a second home for my mum and I can't recommend them highly enough.

Reply from Nicole Welch, General Manager at Barchester Crabwall Hall Care Home

Thank you so much for your lovely review! Mum has definitely thrived here and we couldn't be happier to be a part of that. We appreciate your feedback, thank you!


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Review from C I (Daughter of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Crabwall Hall Care Home is a very good care home. Residents are well cared for and staff are responsive to their needs. Family are welcome to visit at any time and queries are dealt with quickly. We have always been kept well-informed if there are any medical concerns. The home is well-maintained
and very clean. All staff treat the residents with dignity. The on-site catering allows for any dietary requirements to be met. Each day, there are a variety of activities, from quizzes to cafe visits to invited singers and much more. Family are welcome to join in any activity. Staff are very caring and treat the residents as individuals.

Reply from Nicole Welch, General Manager at Barchester Crabwall Hall Care Home

Thank you so much for your review! we are so pleased that you feel welcome as, of course, you always are. We love our residents and glad that shows, we really appreciate your feedback.


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Review from M B (Daughter of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at the home now for 5 years.
I have always found all of the staff to be welcoming and professional.
Every effort is made to keep the residents well looked after and entertained, there's always something going on.
The home is always clean, tidy and well-presented.

Reply from Nicole Welch, General Manager at Barchester Crabwall Hall Care Home

Thank you for your positive review! The residents are always our priority, I will ensure I share your lovely feedback with the team, thank you.


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Review from E N (Daughter of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crabwall has the kindest, most compassionate and supportive staff. They are always available, know my dad’s background and likes and dislikes and go above and beyond with their care for him. I love them all!

Reply from Nicole Welch, General Manager at Barchester Crabwall Hall Care Home

Thank you for the lovely review. We have wonderful staff here and we appreciate your positive feedback so much, thank you.


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Review from Fiona C (Daughter of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Crabwall Hall Residential Care Home for 6 years.
The care she receives is of an excellent standard. The staff are kind and caring and know my mum well.
The activities team are absolutely excellent with things happening almost every day. My mother enjoys joining in with them. The
home is clean and well maintained providing a pleasant environment for the residents. The dining room and food are excellent having the atmosphere of a pleasant restaurant.
Overall we are very pleased with the care Mum receives.

Reply from Nicole Welch, General Manager at Barchester Crabwall Hall Care Home

Thanks so much for the lovely review! Mum is very sociable and does enjoy the activities. We are, of course, very happy to hear that you are happy with the care, environment and food. I will be sure to share your positive feedback with the team. Thank you.


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Review from M I (Son of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Crabwall Hall Care Home is a high-quality care home. The fabric of the building is good and well-maintained. The staff are very caring and know the residents well. Food is prepared on-site to a high standard. The activity team is great, something on every day plus trips out to coffee shops,
local pubs and retail shops.

Reply from Michelle Lennon, Admin at Barchester Crabwall Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J T (Respite Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having had several periods of respite care over the years, I find I am always given a warm welcome, staff treat you like long-lost friends and look after you with care and compassion. It is always a pleasure to come back each year when my family go on holiday.

Reply from Michelle Lennon, Admin at Barchester Crabwall Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from M B (Friend of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcoming environment. Amenable staff. Resident seems happy.

Reply from Michelle Lennon, Admin at Barchester Crabwall Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Current Review Score: 9.7 (9.699)

Overview of Review Score

The Review Score of 9.7 (9.699) out of 10 for Barchester Crabwall Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.699 for Barchester Crabwall Hall Care Home is calculated as follows: ( (185 Excellents x 5) + (49 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 246 Ratings = 4.699

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Crabwall Hall Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (9)

Nicole

Nicole Welch

Job Title: General Manager

Joined: 2017

Hi, my name is Nicole and I am the acting General Manager here at Crabwall Hall.


I have worked in the care sector for many years, I started working at Crabwall Hall as a carer in 2017 and I am really excited to now be the acting General Manager of the home. I love what I do.


Myself and my team are really passionate about what we do and enriching the lives of those we care for is really important to us.


Come and see for yourself! we look forward to welcoming you into our home.


Gemma

Gemma Wood

Job Title: Deputy Manager

Joined: 2023

Gemma started at Crabwall Hall end of 2023, is a valued member of staff and is a great support to Nicole our General Manager.


Gemma has a long career in the care industry with a wealth of knowledge, her door is always open.


Michelle

Michelle Lennon

Job Title: Administrator

Joined: 2018

Hi, my name is Michelle and I am the home administrator here at Crabwall Hall. My role is varied, from meeting and greeting our residents, their families and visitors to the home to supporting the home's General Manager with the finance and administration duties within the home.


Every day is different here at Crabwall Hall. The best part of my job is meeting new people, showing them what we provide and getting to know each person well as they move in and become part of the Crabwall Hall community.


I look forward to you visiting and showing you around our wonderful home!


Sarah

Sarah Jones

Job Title: Team

Joined: 1997

Hi I am Sarah, along with Debbie I am a Team Leader, I have worked at Crabwall Hall for over 20 Years and within that time I have worked my way up to where I am now, I love my role, providing care to all our residents ensuring our team go above and beyond for everyone here.


Debbie

Debbie Lambert

Job Title: Team Leader

Joined: 2014

Debbie has worked for the company for over 11 years and has been Senior Team Leader in the care department of Crabwall Hall for 7 years.


Kath

Kath Bebbington

Job Title: Head of Housekeeping

Joined: 1997

Kath has been with us at Crabwall Hall for over 23 years. She was first employed as a cleaner and carer then progressed to become our Housekeeper. Before joining us, Kath was a landlady of her own properties that she rented out.


Ian

Ian Preston

Job Title: Head Chef

Joined: 2015

Ian started working at our home in 2015. Previously Ian has worked as a Head Chef in a contract catering company and as a Chef in a Chinese restaurant


Ian has been a Chef since leaving school to train on a YTS scheme


Paul

Paul Eaton

Job Title: Head of Maintenance

Joined: 2015

Hi, my name is Paul and I joined the team at Crabwall in 2013. I am Head of Maintenance. I ensure the home and grounds are maintained to a high standard and support our residents. Before joining the team I worked at Tesco's distribution.


Jacqui

Jacqui Cameron

Job Title: Activities Co-ordinator

Joined: 2023

We all know that keeping active is important. We have created a wonderful culture within the home and we work together to give residents the best possible experience. We are here to ensure that residents enjoy an environment that is both stimulating and socially active. We ensure the team knows each resident's preferences so that we can deliver a person-centred program of events and activities. Essential to our homely feel is the strong relationships of trust we build with residents and their families and friends. The home also has its very own minibus for our numerous outings for coffee and shopping, which residents love.


Frequently Asked Questions about Barchester Crabwall Hall Care Home

What types of Care is Barchester Crabwall Hall Care Home registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Crabwall Hall Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Crabwall Hall Care Home have?

There are 38 Single Rooms.

What are the Facilities & Services at Barchester Crabwall Hall Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Crabwall Hall Care Home to the centre of Chester?

2.4 mile(s) as the crow flies, distance by road may be significantly further.