Barchester Crabwall Hall Care Home

Parkgate Road, Mollington, Chester CH1 6NE
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9.7 101 Reviews
  • Barchester Crabwall Hall Care Home, Chester
Crabwall Hall Care Home is a welcoming residential care home in Mollington, near Chester with stunning views over the Welsh hills. The home offers person-centred, round the clock residential support and respite care.

The en-suite bedrooms and facilities which include communal lounges, dining rooms, a library, a hairdressing salon and a sun porch spread across two floors. Residents can enjoy the beautiful large garden with a fish pond and a potting shed.

The home and its dedicated staff aim to fulfil residents' every need through compassionate, quality care. The catering team provides delicious and healthy food according to residents' preferences.

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Care Provided by Barchester Crabwall Hall Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Nicole Welch (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Single Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Barchester Crabwall Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,519

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Crabwall Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Crabwall Hall Care Home Reviews (101)

Total of 101, showing 21-40
9.7

Barchester Crabwall Hall Care Home has a Review Score of 9.7 (9.699) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Crabwall Hall Care Home has 101 reviews.

Overall Experience

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Date Published

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Review from I G (Friend of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I are very grateful for the excellent care provided for our elderly neighbour who needed urgent respite accommodation following the failure of her boiler at home. We cannot praise the promptness and standards of service highly enough. It took a great worry off our minds.

Reply from Kirsty Jones, General Manager at Barchester Crabwall Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from John M (Son of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has only been here for three weeks but I and the family are more than happy with the care he is receiving from all the staff who we find friendly and welcoming.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Crabwall Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Alan J (Son of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always clean and tidy. The staff very friendly and helpful.

Reply from Kirsty Jones, General Manager at Barchester Crabwall Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Roger C (Friend of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care of a very elderly lady with a mid-level of Dementia. Care and conditions can be recommended. Very good, caring staff who are most patient.

Reply from Kirsty Jones, General Manager at Barchester Crabwall Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from T L (Son of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff always available, facilities. First class.
Catering excellent with good selection and flexible options.
Regular entertainment, well managed and received.

Reply from Kirsty Jones, General Manager at Barchester Crabwall Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from S M (Daughter of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently stayed at Crabwall Hall for three weeks of respite care. We couldn't have asked for a friendlier or more welcoming staff. My mum's room was lovely and the home and gardens are beautiful. Visitors were welcome at any time. I would highly recommend it.

Reply from Jane Selkirk, Divisional Sales and Marketing Manager at Barchester Crabwall Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J N (Friend of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first visit to Crabwall Hall. I was immediately impressed by the place, furnishings, cleanliness, friendly staff, comfortable rooms lovely garden area, accessible by walking aids. The lunch was lovely, beautifully prepared and served damask tablecloths and napkins. All staff were friendly
and inclusive. Having no experience of care homes I was amazed at the programme of activities.

Reply from Kirsty Jones, General Manager at Barchester Crabwall Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J M (Respite Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I've been here for 2 weeks and I've been very happy. I'm thinking of staying for good. The staff are excellent. End of 4 weeks and changed my mind.
Very good grounds for visitors and able to walk impressive.
The medical side is rubbish for me at 96.

Reply from Kirsty Jones, General Manager at Barchester Crabwall Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from H M (Daughter-in-law of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were shown around by friendly knowledgeable staff. All the people we met enjoyed being at Crabwell Hall. The seating areas, garden and dining area were like a very pleasant hotel. We were very impressed. The location is quite rural. The only difficulty was very little parking available, but that
may just have been due to circumstances as there was a car park.

Reply from Michelle Lennon, Admin at Barchester Crabwall Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Janus H (Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff friendly and helpful.
Food excellent, varied menu.
Comfortable room.

Reply from Kirsty Jones, General Manager at Barchester Crabwall Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from W M (Daughter of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is in a good, rural location with nice grounds, and they have a nice outdoor space for residents to get fresh air. My mum has been there for two-three weeks, and I couldn't fault the home. The staff were helpful and caring, and the food was delicious. My mum will be wanting to return for
respite in the future.

Reply from Kirsty Jones, General Manager at Barchester Crabwall Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Glenyce F (Respite Resident) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found it to be a wonderful respite home. It has been like a holiday. So pleased my son and daughter-in-law found you.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Crabwall Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from A W (Sister of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very welcoming and extremely helpful. The standard of the room is excellent. Only the 3rd day and I am very impressed. I would recommend Crabwall Hall Care Home as it was recommended to me.

Reply from Kirsty Jones, General Manager at Barchester Crabwall Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from A M (Daughter of Resident) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well cared for and has improved in many ways, physically, mentally and emotionally since arriving at Crabwall. The staff are very kind and thoughtful and I always receive a warm and friendly welcome when I visit. I only have limited knowledge of the meals and activities so not sure
how much choice she has in either of these, though she rarely complains to me. The staff work well and remain cheerful in difficult circumstances with the building works.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Crabwall Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from M G (Regular Volunteer) published on 21 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very pleasant and welcoming. They are caring to residents and nothing is too much trouble. They are helpful to my dog and me. The activities coordinator is always there to greet us and take us around. The receptionist is bright, cheerful and very helpful.

Reply from Kirsty Jones, General Manager at Barchester Crabwall Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team. Kirsty Jones General Manager


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Review from C S (Sister of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is being well looked after. The home is quite tired but being renovated so will be better then hopefully.

Reply from Kirsty Jones, General Manager at Barchester Crabwall Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J M (Daughter of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Crabwall Hall since September 2021. In that time she has received the best of care, through general care, attention to her health wellbeing, and wonderful food all done with respect kindness and laughter. My sister and I are so pleased we found Crabwall Hall. We now
feel we are part of the community as well.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Crabwall Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from P T (Niece of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt always looks well dressed, well-fed and happy with staff. Feel confident in their care although I live quite far away. Many thanks.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Crabwall Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from D B (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful mix of staff, who are all professional, dedicated and truly eclectic. This is the strongest part of the home. Unfortunately, the visiting arrangements, which have been draconian, are still quite restricted and you need to take this into account when deciding.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Crabwall Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Patricia W (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found all the staff to be extremely welcoming and helpful. Nothing is too much trouble. The setting is clean, tidy and has a very homely feel. Mum's move into Barchester Crabwall Hall was managed sensitively, with care and safely: both towards Mum and us, the family, at what is a very difficult and
emotional time. The staff have been supportive, attentive and also kept us informed. Attention to detail and risk associated with Covid have been well managed. A very professional, caring team. I look forward to Covid restrictions lifting so that Mum can enjoy more activities, visits and "normal" times, including trips and visits.

Reply from Kirsty Jones, General Manager at Barchester Crabwall Hall Care Home

Thank you for your review Patricia, Mum is a joy to care for. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Current Review Score: 9.7 (9.699)

Overview of Review Score

The Review Score of 9.7 (9.699) out of 10 for Barchester Crabwall Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.699 for Barchester Crabwall Hall Care Home is calculated as follows: ( (185 Excellents x 5) + (49 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 246 Ratings = 4.699

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Crabwall Hall Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (9)

Nicole

Nicole Welch

Job Title: General Manager

Joined: 2017

Hi, my name is Nicole and I am the acting General Manager here at Crabwall Hall.


I have worked in the care sector for many years, I started working at Crabwall Hall as a carer in 2017 and I am really excited to now be the acting General Manager of the home. I love what I do.


Myself and my team are really passionate about what we do and enriching the lives of those we care for is really important to us.


Come and see for yourself! we look forward to welcoming you into our home.


Gemma

Gemma Wood

Job Title: Deputy Manager

Joined: 2023

Gemma started at Crabwall Hall end of 2023, is a valued member of staff and is a great support to Nicole our General Manager.


Gemma has a long career in the care industry with a wealth of knowledge, her door is always open.


Michelle

Michelle Lennon

Job Title: Administrator

Joined: 2018

Hi, my name is Michelle and I am the home administrator here at Crabwall Hall. My role is varied, from meeting and greeting our residents, their families and visitors to the home to supporting the home's General Manager with the finance and administration duties within the home.


Every day is different here at Crabwall Hall. The best part of my job is meeting new people, showing them what we provide and getting to know each person well as they move in and become part of the Crabwall Hall community.


I look forward to you visiting and showing you around our wonderful home!


Sarah

Sarah Jones

Job Title: Team

Joined: 1997

Hi I am Sarah, along with Debbie I am a Team Leader, I have worked at Crabwall Hall for over 20 Years and within that time I have worked my way up to where I am now, I love my role, providing care to all our residents ensuring our team go above and beyond for everyone here.


Debbie

Debbie Lambert

Job Title: Team Leader

Joined: 2014

Debbie has worked for the company for over 11 years and has been Senior Team Leader in the care department of Crabwall Hall for 7 years.


Kath

Kath Bebbington

Job Title: Head of Housekeeping

Joined: 1997

Kath has been with us at Crabwall Hall for over 23 years. She was first employed as a cleaner and carer then progressed to become our Housekeeper. Before joining us, Kath was a landlady of her own properties that she rented out.


Ian

Ian Preston

Job Title: Head Chef

Joined: 2015

Ian started working at our home in 2015. Previously Ian has worked as a Head Chef in a contract catering company and as a Chef in a Chinese restaurant


Ian has been a Chef since leaving school to train on a YTS scheme


Paul

Paul Eaton

Job Title: Head of Maintenance

Joined: 2015

Hi, my name is Paul and I joined the team at Crabwall in 2013. I am Head of Maintenance. I ensure the home and grounds are maintained to a high standard and support our residents. Before joining the team I worked at Tesco's distribution.


Jacqui

Jacqui Cameron

Job Title: Activities Co-ordinator

Joined: 2023

We all know that keeping active is important. We have created a wonderful culture within the home and we work together to give residents the best possible experience. We are here to ensure that residents enjoy an environment that is both stimulating and socially active. We ensure the team knows each resident's preferences so that we can deliver a person-centred program of events and activities. Essential to our homely feel is the strong relationships of trust we build with residents and their families and friends. The home also has its very own minibus for our numerous outings for coffee and shopping, which residents love.