Barchester Crabwall Hall Care Home

Parkgate Road, Mollington, Chester CH1 6NE
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9.7 101 Reviews
  • Barchester Crabwall Hall Care Home, Chester
Crabwall Hall Care Home is a welcoming residential care home in Mollington, near Chester with stunning views over the Welsh hills. The home offers person-centred, round the clock residential support and respite care.

The en-suite bedrooms and facilities which include communal lounges, dining rooms, a library, a hairdressing salon and a sun porch spread across two floors. Residents can enjoy the beautiful large garden with a fish pond and a potting shed.

The home and its dedicated staff aim to fulfil residents' every need through compassionate, quality care. The catering team provides delicious and healthy food according to residents' preferences.

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Care Provided by Barchester Crabwall Hall Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Nicole Welch (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Single Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Barchester Crabwall Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,519

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Crabwall Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Crabwall Hall Care Home Reviews (101)

Total of 101, showing 41-60
9.7

Barchester Crabwall Hall Care Home has a Review Score of 9.7 (9.699) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Crabwall Hall Care Home has 101 reviews.

Overall Experience

  • 73
  • 26
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Date Published

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Review from F H (Respite Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a stay in hospital, my daughter was helping me at my home. After five weeks she needed to return home to family. She asked me which care home I would like to go to and Crabwall Hall was my immediate choice as I had visited a friend many times in the home. I have not been disappointed, it has been
even better. A lovely, friendly place with helpful staff.

Reply from Kirsty Jones, General Manager at Barchester Crabwall Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Jakki F (Daughter-in-law of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are thoroughly delighted with the wonderful care that you provide to our mum. The staff are wonderful, thoughtful and caring. We as a family are so grateful for everything that you all do in making Mum's life happy.

Reply from Kirsty Jones, General Manager at Barchester Crabwall Hall Care Home

Thank you for your review, Jakki, Mum is a joy to care for. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Vicky W (Daughter of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are extremely pleasant and helpful; nothing seems to be too much trouble. The food is excellent, and Mother is already gaining weight.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Crabwall Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from C B (Son of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visit to see Mum today in the pod worked very well. The organisation was excellent. Almost as easy as the days when we could visit her in her own room.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Crabwall Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from P B (Son of Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home and staff to be very helpful and informative. In addition to being professional, they have a sense of humour also. Great location and grounds.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Crabwall Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from P G (Son of Resident) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Mum yesterday was great. Due to lockdown, I have not seen her for months. We kept a social distance of 3m but unfortunately, the table with the visit next to us was too close, although it was 3m away. The lady was shouting and over talking us, making it very difficult to hear Mum. If they were
further apart it would be fantastic.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Crabwall Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from A M (Daughter of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father would undoubtedly not be alive today if it wasn't for Crabwall Hall. He has sad, neglected and in a state when he came here last October. He is now happy, comfortable, cared for and loves living here - couldn't ask for more. The staff here and amazing, kind, caring and patient - just the best.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Crabwall Hall Care Home

Thank you for your review and the feedback regarding your Father's care and positive experience of the home as a family, we are delighted that he is settled and happy within the home. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J M (Friend of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend appears happy and well cared for. It is lovely to be able to visit her in the garden after such a long period of lockdown.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Crabwall Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Owen (Son of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at a number of care homes for my mother and the thing that appealed to us straight away with Crabwall was the friendliness of the staff. There is always a nice busy atmosphere and I have never had a poor experience with anyone. If you ask for something to be done it gets done. It' a really
homely atmosphere and I would recommend it to anyone.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Crabwall Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from P C (Respite Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After my hip operation, the care here was excellent. Help available at all times.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Crabwall Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Angela H (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Crabwall are amazing. They always have time for patients and are kind and caring. This home really is home from home. As a daughter, the cloud has lifted as I know my mother is in safe, kind and competent care.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Crabwall Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from M S (Daughter of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all so pleasant and helpful and nothing is too much trouble.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Crabwall Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from William J (Respite Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very well looked after and only have one criticism which was minor. I think that it would be better if the heavy duvet which I appreciate was used for appearance, could be replaced at some time with a lightweight cover which would be equally attractive but more practical.

Reply from Alison Geddes, Marketing at Barchester Crabwall Hall Care Home

Many thanks for your positive review, we're delighted to hear that you enjoyed your respite stay with us. We will review our bed covers following your comments. Thank you again for taking the time to review our home, we appreciate all feedback as it helps us further improve the service we provide.


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Review from Audrey W (Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Came here for respite care and, as I am on my own and was recovering from a broken hip, decided to stay. Never thought I would want to be in a home but have been pleasantly surprised. It is not perfect but everyone is kind and thoughtful. The building is very nice and lovely gardens. I think it would
be difficult to find a better place.

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Review from Eileen S (Daughter-in-law of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crabwall was home to my mother-in-law for 4 1/2 years until her recent death. She was safe and happy here. Staff looked after her with care, humour and dignity. Even as her health deteriorated she was encouraged to be involved in daily life within the home. Whenever we visited we were made to feel very
welcome. Any queries we had were dealt with quickly, effectively and sympathetically. Throughout the last days of her life, she was made to feel cherished. She was monitored so carefully that we knew she was receiving the best possible care.

Reply from Alison Geddes, Marketing Administrator at Barchester Crabwall Hall Care Home

Thank you for your positive comments about our home, it is touching to hear how happy your mother-in-law is and how she received 'the best possible care' here at Crabwall Hall. The team will be touched by your kind words. Best wishes to you and your family.


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Review from Thomas B (Brother of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been with you a number of years. She has been looked after, both medically and personally so well that it was always a joy to visit her. We live many miles away in Oxfordshire but she was always ready and dressed beautifully when we arrived and her wellbeing shone through. Everyone on
the staff was so pleased to see us and looked after us.

Reply from Alison Geddes, Marketing Administrator at Barchester Crabwall Hall Care Home

Thank you for your lovely comments about our home. At Crabwall Hall, we pride ourselves on the high standard of care that we deliver, so it is wonderful to hear how pleased you are with your sister's wellbeing in our home. Your comments will be passed onto the Home Manager and team, who will be delighted to hear your fantastic feedback. Thank you again.


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Review from Georgina B (Daughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was staying at Crabwall Hall for respite care.
She settled in extremely well and was encouraged to socialise which she did and made a few friends and she really enjoyed her stay.
The staff were extremely kind, patient and professional and I felt extremely confident that mum would be safe,
very well cared for and happy.

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Review from R T (Daughter of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crabwall is homely and safe for Mum.
It is well managed with caring and professional staff.
Mum has settled well and is happy there.
It is welcoming to visitors with handy hot drink facilities.
It is reassuring to know that Mum is receiving the care that she needs.

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Review from Clive N (Son-in-law of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are pleased with my mother-in-law's new home and environment, she has settled. We find the staff very pleasant and caring and it is particularly important that there is a constant visible staff presence.

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Review from Malcolm U (Son-in-law of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with this home. Staff are always cheerful and most have been here for many years.

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Current Review Score: 9.7 (9.699)

Overview of Review Score

The Review Score of 9.7 (9.699) out of 10 for Barchester Crabwall Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.699 for Barchester Crabwall Hall Care Home is calculated as follows: ( (185 Excellents x 5) + (49 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 246 Ratings = 4.699

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Crabwall Hall Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (9)

Nicole

Nicole Welch

Job Title: General Manager

Joined: 2017

Hi, my name is Nicole and I am the acting General Manager here at Crabwall Hall.


I have worked in the care sector for many years, I started working at Crabwall Hall as a carer in 2017 and I am really excited to now be the acting General Manager of the home. I love what I do.


Myself and my team are really passionate about what we do and enriching the lives of those we care for is really important to us.


Come and see for yourself! we look forward to welcoming you into our home.


Gemma

Gemma Wood

Job Title: Deputy Manager

Joined: 2023

Gemma started at Crabwall Hall end of 2023, is a valued member of staff and is a great support to Nicole our General Manager.


Gemma has a long career in the care industry with a wealth of knowledge, her door is always open.


Michelle

Michelle Lennon

Job Title: Administrator

Joined: 2018

Hi, my name is Michelle and I am the home administrator here at Crabwall Hall. My role is varied, from meeting and greeting our residents, their families and visitors to the home to supporting the home's General Manager with the finance and administration duties within the home.


Every day is different here at Crabwall Hall. The best part of my job is meeting new people, showing them what we provide and getting to know each person well as they move in and become part of the Crabwall Hall community.


I look forward to you visiting and showing you around our wonderful home!


Sarah

Sarah Jones

Job Title: Team

Joined: 1997

Hi I am Sarah, along with Debbie I am a Team Leader, I have worked at Crabwall Hall for over 20 Years and within that time I have worked my way up to where I am now, I love my role, providing care to all our residents ensuring our team go above and beyond for everyone here.


Debbie

Debbie Lambert

Job Title: Team Leader

Joined: 2014

Debbie has worked for the company for over 11 years and has been Senior Team Leader in the care department of Crabwall Hall for 7 years.


Kath

Kath Bebbington

Job Title: Head of Housekeeping

Joined: 1997

Kath has been with us at Crabwall Hall for over 23 years. She was first employed as a cleaner and carer then progressed to become our Housekeeper. Before joining us, Kath was a landlady of her own properties that she rented out.


Ian

Ian Preston

Job Title: Head Chef

Joined: 2015

Ian started working at our home in 2015. Previously Ian has worked as a Head Chef in a contract catering company and as a Chef in a Chinese restaurant


Ian has been a Chef since leaving school to train on a YTS scheme


Paul

Paul Eaton

Job Title: Head of Maintenance

Joined: 2015

Hi, my name is Paul and I joined the team at Crabwall in 2013. I am Head of Maintenance. I ensure the home and grounds are maintained to a high standard and support our residents. Before joining the team I worked at Tesco's distribution.


Jacqui

Jacqui Cameron

Job Title: Activities Co-ordinator

Joined: 2023

We all know that keeping active is important. We have created a wonderful culture within the home and we work together to give residents the best possible experience. We are here to ensure that residents enjoy an environment that is both stimulating and socially active. We ensure the team knows each resident's preferences so that we can deliver a person-centred program of events and activities. Essential to our homely feel is the strong relationships of trust we build with residents and their families and friends. The home also has its very own minibus for our numerous outings for coffee and shopping, which residents love.