Barchester Crabwall Hall Care Home

Parkgate Road, Mollington, Chester CH1 6NE
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9.7 101 Reviews
  • Barchester Crabwall Hall Care Home, Chester
Crabwall Hall Care Home is a welcoming residential care home in Mollington, near Chester with stunning views over the Welsh hills. The home offers person-centred, round the clock residential support and respite care.

The en-suite bedrooms and facilities which include communal lounges, dining rooms, a library, a hairdressing salon and a sun porch spread across two floors. Residents can enjoy the beautiful large garden with a fish pond and a potting shed.

The home and its dedicated staff aim to fulfil residents' every need through compassionate, quality care. The catering team provides delicious and healthy food according to residents' preferences.

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Care Provided by Barchester Crabwall Hall Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Nicole Welch (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Single Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Barchester Crabwall Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,519

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Crabwall Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Crabwall Hall Care Home Reviews (101)

Total of 101, showing 61-80
9.7

Barchester Crabwall Hall Care Home has a Review Score of 9.7 (9.699) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Crabwall Hall Care Home has 101 reviews.

Overall Experience

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Review from G L (Daughter-in-law of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always very impressed by the warm welcome I get when visiting my mother-in-law; every member of staff (and a good few residents) that I pass have the time to smile and say hello. I would like to praise the activities staff in particular, who know the residents really well through their 'one-to-one'
meetings and work hard to ensure residents' interests are met and encourage participation in the many varied activities.

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Review from S B (Daughter of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In all the time my mother has been at Crabwall Hall Care Home, I have found the home, staff, residents and residents family members very caring. There is always a lovely atmosphere when visiting and staff are very approachable and understanding when we have any concerns regarding my mother. We always
receive feedback when needed.
I would highly recommend this home to friends. I can ring anytime, day or night, and always get a warm response.
My mother loves being here, she is really settled.
Thank you to all staff.

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Review from Trevor W (Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was with some tribulation that I first entered Crabwall Hall Care Home as a resident, my first and only experience of this sort of facility. I wouldn't have been concerned; I found myself in a comfortable, ensuite accommodation which was quiet with a pleasant view overlooking the garden. The staff
and other residents are very friendly and helpful - first names used throughout. Breakfasts are on trays and all other meals come in the comfortable dining room, adjacent to the cafe lounge. There is a large TV, supplementing the smaller units found in personal accommodation. This is a very friendly and comfortable place to be, which I return to frequently.

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Review from John B (Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home.

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Review from B O (Daughter of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home. My Mother stayed here for one week's respite and was treated like a queen. All the staff were friendly and helpful, lovely atmosphere. The home is well run, clean environment. No smell. My mum will be back.

Reply from Charlene Beck, Home Manager at Barchester Crabwall Hall Care Home

Many thanks for your lovely comments about Crabwall Hall. The team really love to hear about the good stuff. Coming to stay for a short period of time is a lovely way to try out our service and I am so pleased that we were able to make your mum’s stay special. If you took advantage of using the Magic Moments Club App during this stay, news about the home’s upcoming activities is available in the What’s on section – we’d be delighted to see you for any of the events and activities we have planned in the run-up to Christmas. Hopefully, we will see you again soon.


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Review from A M (Daughter of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home felt very friendly and welcoming, with genuine warmth and laughter between residents and staff. Very clean and all the staff I spoke to seem to really care.

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Review from G E (Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

With no previous experience of communal living, it took a while to adjust to a new lifestyle but the staff are friendly and helpful in introducing me to new practices and routines.

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Review from B S (Respite Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with how sufficient management were to assist me with emergency respite from hospital. I was so worried about going back home alone. I have booked further respite to come again in July.

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Review from Hazel T (Daughter of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very helpful and caring. Calm, safe atmosphere.

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Review from J H (Son of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very friendly, approachable and supportive during 18 months residency to date. All support and required facilities on hand.

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Review from J W (Daughter-in-law of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crabwall Hall is like going to stay at a very friendly family home. My mother-in-law likes it there, friends are living in the home. There is a cat which she loves. All the staff treat her with dignity and support. My mother-in-law has been in three times in 3 years, each time an excellent time there.

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Review from A S (Son of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received good care and been happy and supported since she moved into Crabwall Hall 5 years ago.


The support has matched her changing needs over this period. The home is accessible and welcoming.


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Review from Yvonne D (Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent and caring, the food is also excellent, I don't eat red meat and was always offered an alternative. I will certainly recommend Crabwell Hall.

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Review from P D (Daughter of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are excellent but always exceptionally busy, therefore cannot allocate any talk time that my mum misses. Everyone is pleasant, efficient, caring and helpful.

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Review from Jonathan N (Grandson of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been extremely nice to see my grandmother taken care of in such an amazing way. It is pleasant to see how friendly everybody is. I've felt very welcome.

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Review from Ruth R (Daughter of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am so glad I found a home for my parents here last year. Dad has since died but everyone here takes good care of mum.

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Review from J N (Son of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the people who work here are brilliant and always with a smile. My mother is very happy here.

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Review from Judy U (Daughter of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is happy in this care home. The residents are well looked after with lots of care and attention. The staff are always smiling and cheerful.

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Review from C W (Daughter of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident here following a serious illness. I have nothing but praise for all the staff who treated my mum with great care and dignity. I was kept fully informed of her condition and any changes, and whenever I rang there was always someone to talk to. As I do not live near the
home this was very important to me. Sadly, my mother passed away recently, but again the staff could not have been more compassionate. I highly recommend this home.

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Review from Marie M (Daughter-in-law of Resident) published on 11 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father in law has been a resident of Crabwall Hall Mollington, he was made very welcome from the beginning. He had amazing care right to the end, the staff were friendly, approachable, very patient and hard working. My Father in laws daily saying was "he had no complaints about living here" which
was of great comfort to the family. He had a good appetite and always enjoyed the food, and of course the freshly baked cakes. I would highly recommend Crabwall Hall, many thanks to the manager and all her hard working team for making a difficult situation for all of us pleasant.

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Current Review Score: 9.7 (9.699)

Overview of Review Score

The Review Score of 9.7 (9.699) out of 10 for Barchester Crabwall Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.699 for Barchester Crabwall Hall Care Home is calculated as follows: ( (185 Excellents x 5) + (49 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 246 Ratings = 4.699

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Crabwall Hall Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (9)

Nicole

Nicole Welch

Job Title: General Manager

Joined: 2017

Hi, my name is Nicole and I am the acting General Manager here at Crabwall Hall.


I have worked in the care sector for many years, I started working at Crabwall Hall as a carer in 2017 and I am really excited to now be the acting General Manager of the home. I love what I do.


Myself and my team are really passionate about what we do and enriching the lives of those we care for is really important to us.


Come and see for yourself! we look forward to welcoming you into our home.


Gemma

Gemma Wood

Job Title: Deputy Manager

Joined: 2023

Gemma started at Crabwall Hall end of 2023, is a valued member of staff and is a great support to Nicole our General Manager.


Gemma has a long career in the care industry with a wealth of knowledge, her door is always open.


Michelle

Michelle Lennon

Job Title: Administrator

Joined: 2018

Hi, my name is Michelle and I am the home administrator here at Crabwall Hall. My role is varied, from meeting and greeting our residents, their families and visitors to the home to supporting the home's General Manager with the finance and administration duties within the home.


Every day is different here at Crabwall Hall. The best part of my job is meeting new people, showing them what we provide and getting to know each person well as they move in and become part of the Crabwall Hall community.


I look forward to you visiting and showing you around our wonderful home!


Sarah

Sarah Jones

Job Title: Team

Joined: 1997

Hi I am Sarah, along with Debbie I am a Team Leader, I have worked at Crabwall Hall for over 20 Years and within that time I have worked my way up to where I am now, I love my role, providing care to all our residents ensuring our team go above and beyond for everyone here.


Debbie

Debbie Lambert

Job Title: Team Leader

Joined: 2014

Debbie has worked for the company for over 11 years and has been Senior Team Leader in the care department of Crabwall Hall for 7 years.


Kath

Kath Bebbington

Job Title: Head of Housekeeping

Joined: 1997

Kath has been with us at Crabwall Hall for over 23 years. She was first employed as a cleaner and carer then progressed to become our Housekeeper. Before joining us, Kath was a landlady of her own properties that she rented out.


Ian

Ian Preston

Job Title: Head Chef

Joined: 2015

Ian started working at our home in 2015. Previously Ian has worked as a Head Chef in a contract catering company and as a Chef in a Chinese restaurant


Ian has been a Chef since leaving school to train on a YTS scheme


Paul

Paul Eaton

Job Title: Head of Maintenance

Joined: 2015

Hi, my name is Paul and I joined the team at Crabwall in 2013. I am Head of Maintenance. I ensure the home and grounds are maintained to a high standard and support our residents. Before joining the team I worked at Tesco's distribution.


Jacqui

Jacqui Cameron

Job Title: Activities Co-ordinator

Joined: 2023

We all know that keeping active is important. We have created a wonderful culture within the home and we work together to give residents the best possible experience. We are here to ensure that residents enjoy an environment that is both stimulating and socially active. We ensure the team knows each resident's preferences so that we can deliver a person-centred program of events and activities. Essential to our homely feel is the strong relationships of trust we build with residents and their families and friends. The home also has its very own minibus for our numerous outings for coffee and shopping, which residents love.