Barchester Crabwall Hall Care Home

Parkgate Road, Mollington, Chester CH1 6NE
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9.7 101 Reviews
  • Barchester Crabwall Hall Care Home, Chester
Crabwall Hall Care Home is a welcoming residential care home in Mollington, near Chester with stunning views over the Welsh hills. The home offers person-centred, round the clock residential support and respite care.

The en-suite bedrooms and facilities which include communal lounges, dining rooms, a library, a hairdressing salon and a sun porch spread across two floors. Residents can enjoy the beautiful large garden with a fish pond and a potting shed.

The home and its dedicated staff aim to fulfil residents' every need through compassionate, quality care. The catering team provides delicious and healthy food according to residents' preferences.

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Care Provided by Barchester Crabwall Hall Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Nicole Welch (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Single Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Barchester Crabwall Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,519

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Crabwall Hall Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Crabwall Hall Care Home Reviews (101)

Total of 101, showing 81-100
9.7

Barchester Crabwall Hall Care Home has a Review Score of 9.7 (9.699) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Crabwall Hall Care Home has 101 reviews.

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Review from R N (Husband of Resident) published on 29 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This review refers to my wife who is having several weeks "convalescence" at the care home. It has been written with her input and she agrees with what has been written. She is 82 and rather frail. She has enjoyed exceptional personal care and medical supervision during her stay; The staff of the house
called our family doctor promptly to ensure my wife's treatment was appropriate and could not have been more attentive. The atmosphere is supportive and cheerful and she is receiving exemplary care.

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Review from Jane C (Daughter of Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in this home for a couple of months respite last year. The home was beautiful - wonderful friendly staff, activities, trips, and beautiful gardens. She has now decided she can no longer cope at home - aged 96!- so has moved in here permanently. My brother and I had absolutely no hesitation
in putting her in here as we know she will be well looked after. The staff remembered her and welcomed her with open arms.

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Review from Sarah H (Friend of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My visit was happy from the beginning to end. The staff were friendly, accommodating and helpful. My dog was also made to feel welcome and visited the other residents. My friend is being very well looked after, and her needs attended to.

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Review from Pat S (Daughter of Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was in respite care for 3 weeks and was well cared for. At 96 years of age, not an easy task, she had a fall whilst in residence but medical help was called and all was well. Wouldn't hesitate to use respite care for her in the future.

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Review from Eric E (Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyed stay very much would certainly come again. Staff most kind and considerate and have been very helpful throughout 2 week stay. Gardens beautifully kept. Good service from district nurses.

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Review from Jane F (Niece of Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident of Crabwall Hall care home for over a year now and has settled in very well indeed and often tells us how kind everybody is to her. We are very happy with the care she receives and the friendly atmosphere in the home. She very much enjoys the regular activities, particularly
singing along to the many guest musicians.

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Review from B M (Son of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We had to find emergency care for mum. The staff at Crabwall were all very helpful and approachable.

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Review from John C (Husband of Resident) published on 27 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has short term memory loss and the staff show great warmth and understanding in all they do for her. Detailed attention in always given to cleanliness and medication. This is an outstandingly good care home, well managed, fully staffed and with excellent food. The daily programs of activities
are varied and my wife feels she is away on holiday. The residential and public rooms are tastefully furnished.

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Review from John D (Friend of Resident) published on 8 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are welcoming, friendly and very sensitive to residents (and visitors) needs.

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Review from Elaine B (Niece of Resident) published on 6 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been a resident for 5 months and has lots of help from staff during settling in period. The atmosphere is warm and welcoming and every member of staff is always friendly and helpful. Nothing is too much trouble, problems and worries my aunt has had have been dealt with immediately and sympathetically,
especially when she had problems using her phone. Someone was always available to help. Calls to the office with questions were welcomed and problems resolved promptly. Facilities are excellent, clean and well maintained. When visiting we are always offered drinks. There are activities provided every day which are well organised. We were present for two a choir and visiting people who brought animals. I am really pleased with Crabwall Hall as a home for my aunt.

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Review from Alexander C (Brother of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at Crabwall for fourteen months and she is being looked after very well. I would recommend it to anybody. It is in a lovely location and the grounds are lovely.

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Review from J B (Daughter of Resident) published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has stayed here for nearly 3 weeks and is happy with his care. He frequently mentions how pleasant and helpful the staff are. He has been involved in some of the activities, but is content to relax in his room. He is enjoying the food and the peaceful atmosphere.

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Review from Debbie T (Daughter of Resident) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of Crabwall Hall - the staff were wonderful with my mother and it is more of a hotel environment than a care home. It is very well managed in every respect, the rooms are clean and well furnished, as are the communal areas.
My mother enjoyed the food and the activities,
and her state of health improved dramatically in the two weeks she spent at Crabwall.
I cannot recommend it highly enough and would definitely use it for respite care in the future.

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Review from Muriel S (Resident) published on 15 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a happy resident of Crabwall Hall care home for four and a half years with no wish to move elsewhere. We have en suite rooms cleaned daily and an excellent laundry. Assisted baths are given twice weekly and visiting. Meals are served in an attractive dining room with much choice appreciated
by the residents. Activities include quizzes, games and relatives and friends all welcomed. Our carers are excellent, cheerful well trained unflappable and kind. The home is managed by an excellent team organiser , full of ideas and always approachable. Crabwell Hall is a fine home.

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Review from V C (Daughter-in-law of Resident) published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother-in-law has been a resident for the last three years eight months. Unfortunately we don't feel she has been as content over the last six months or so. Any problems we have seem to be a nuisance. Getting a light to work in her bathroom has taken weeks. She has had a fall, is this a result of
lack of lighting in the bathroom! she doesn't like the new food regime as we have heard from other residents. We want her to be happy and content.

Reply from Tessa Matthews, Marketing Manager at Barchester Crabwall Hall Care Home

Thank you for taking time to share your comments. We value your feedback on how we can improve our services, and take all comments received extremely seriously. We will contact you as soon as possible to discuss the matters raised in your comments in more detail.


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Review from Cathy W (Daughter of Resident) published on 10 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my father and our family have been well pleased with the care and support given to him since he first came here in August 2015. The management and staff as a whole are very caring, kind and friendly. They go that extra mile to ensure that my dad is happy and ok. They are very watchful for his
health and wellbeing and make sure all is well with him. They always inform me if he is unwell and have always called in the doctor when needed.

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Review from A R (Resident) published on 10 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited several care homes and been a resident in two. I required respite care for two weeks and from my visit here I chose Crabwall Hall. It came up to all my expectations so much so that I am staying on for another week. The staff are consistently cheerful and always willing to help, I was
particularly impressed by the entertainments and activities, which gave mental and physical stimulation most days of the week.

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Review from D G (Nephew of Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Crabwall Hall on a number of occasions and always found the staff (to a person) polite, friendly, positive and supportive both to my aunt and to the other residents. The hall is clean and tidy and feels very welcoming. My own mother spent her last five years in a care home although it
was not as good as yours. Well done to all, we all appreciate your hard work and care.

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Review from Cathy W (Resident) assisted by family/friend published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving here both the management and all staff have made me most welcome and have made every effort to help me settle in. They are very caring, kind and patient in their care for me and make every effort to ensure my needs are met. I am very pleased with the care and consideration that is given
to me.

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Review from M S (Friend of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An extremely pleasant, warm, approachable home setting in a fantastic rural situation but so close to the city centre and amenities. Staff, from the moment of entering the building are very welcoming and extremely helpful and appear enthusiastic to be working here. The atmosphere and characteristics
of the home are delightful and homely, doesn't resemble a typical care home. My resident has settled nicely and like other residents is very well taken care of, always appears well kept and healthy. There are never any complaints, only if a meal is not liked.

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Current Review Score: 9.7 (9.699)

Overview of Review Score

The Review Score of 9.7 (9.699) out of 10 for Barchester Crabwall Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.699 for Barchester Crabwall Hall Care Home is calculated as follows: ( (185 Excellents x 5) + (49 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 246 Ratings = 4.699

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Crabwall Hall Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (9)

Nicole

Nicole Welch

Job Title: General Manager

Joined: 2017

Hi, my name is Nicole and I am the acting General Manager here at Crabwall Hall.


I have worked in the care sector for many years, I started working at Crabwall Hall as a carer in 2017 and I am really excited to now be the acting General Manager of the home. I love what I do.


Myself and my team are really passionate about what we do and enriching the lives of those we care for is really important to us.


Come and see for yourself! we look forward to welcoming you into our home.


Gemma

Gemma Wood

Job Title: Deputy Manager

Joined: 2023

Gemma started at Crabwall Hall end of 2023, is a valued member of staff and is a great support to Nicole our General Manager.


Gemma has a long career in the care industry with a wealth of knowledge, her door is always open.


Michelle

Michelle Lennon

Job Title: Administrator

Joined: 2018

Hi, my name is Michelle and I am the home administrator here at Crabwall Hall. My role is varied, from meeting and greeting our residents, their families and visitors to the home to supporting the home's General Manager with the finance and administration duties within the home.


Every day is different here at Crabwall Hall. The best part of my job is meeting new people, showing them what we provide and getting to know each person well as they move in and become part of the Crabwall Hall community.


I look forward to you visiting and showing you around our wonderful home!


Sarah

Sarah Jones

Job Title: Team

Joined: 1997

Hi I am Sarah, along with Debbie I am a Team Leader, I have worked at Crabwall Hall for over 20 Years and within that time I have worked my way up to where I am now, I love my role, providing care to all our residents ensuring our team go above and beyond for everyone here.


Debbie

Debbie Lambert

Job Title: Team Leader

Joined: 2014

Debbie has worked for the company for over 11 years and has been Senior Team Leader in the care department of Crabwall Hall for 7 years.


Kath

Kath Bebbington

Job Title: Head of Housekeeping

Joined: 1997

Kath has been with us at Crabwall Hall for over 23 years. She was first employed as a cleaner and carer then progressed to become our Housekeeper. Before joining us, Kath was a landlady of her own properties that she rented out.


Ian

Ian Preston

Job Title: Head Chef

Joined: 2015

Ian started working at our home in 2015. Previously Ian has worked as a Head Chef in a contract catering company and as a Chef in a Chinese restaurant


Ian has been a Chef since leaving school to train on a YTS scheme


Paul

Paul Eaton

Job Title: Head of Maintenance

Joined: 2015

Hi, my name is Paul and I joined the team at Crabwall in 2013. I am Head of Maintenance. I ensure the home and grounds are maintained to a high standard and support our residents. Before joining the team I worked at Tesco's distribution.


Jacqui

Jacqui Cameron

Job Title: Activities Co-ordinator

Joined: 2023

We all know that keeping active is important. We have created a wonderful culture within the home and we work together to give residents the best possible experience. We are here to ensure that residents enjoy an environment that is both stimulating and socially active. We ensure the team knows each resident's preferences so that we can deliver a person-centred program of events and activities. Essential to our homely feel is the strong relationships of trust we build with residents and their families and friends. The home also has its very own minibus for our numerous outings for coffee and shopping, which residents love.