she was always ready and dressed beautifully when we arrived
Thomas B (Brother of Resident)
I felt extremely confident that mum would be safe, very well cared for and happy
Georgina B (Daughter of Resident)
My mother loves being here, she is really settled. Thank you to all staff
S B (Daughter of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Barchester Crabwall Hall Care Home has a Review Score of 9.7 (9.699) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Crabwall Hall Care Home has 101 reviews.
Review from Simon K (Son of Resident) published on 31 January 2016
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.699) out of 10 for Barchester Crabwall Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.699 for Barchester Crabwall Hall Care Home is calculated as follows: ( (185 Excellents x 5) + (49 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 246 Ratings = 4.699
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Crabwall Hall Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Aug 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: General Manager
Joined: 2017
Hi, my name is Nicole and I am the acting General Manager here at Crabwall Hall.
I have worked in the care sector for many years, I started working at Crabwall Hall as a carer in 2017 and I am really excited to now be the acting General Manager of the home. I love what I do.
Myself and my team are really passionate about what we do and enriching the lives of those we care for is really important to us.
Come and see for yourself! we look forward to welcoming you into our home.
Job Title: Deputy Manager
Joined: 2023
Gemma started at Crabwall Hall end of 2023, is a valued member of staff and is a great support to Nicole our General Manager.
Gemma has a long career in the care industry with a wealth of knowledge, her door is always open.
Job Title: Administrator
Joined: 2018
Hi, my name is Michelle and I am the home administrator here at Crabwall Hall. My role is varied, from meeting and greeting our residents, their families and visitors to the home to supporting the home's General Manager with the finance and administration duties within the home.
Every day is different here at Crabwall Hall. The best part of my job is meeting new people, showing them what we provide and getting to know each person well as they move in and become part of the Crabwall Hall community.
I look forward to you visiting and showing you around our wonderful home!
Job Title: Team
Joined: 1997
Hi I am Sarah, along with Debbie I am a Team Leader, I have worked at Crabwall Hall for over 20 Years and within that time I have worked my way up to where I am now, I love my role, providing care to all our residents ensuring our team go above and beyond for everyone here.
Job Title: Team Leader
Joined: 2014
Debbie has worked for the company for over 11 years and has been Senior Team Leader in the care department of Crabwall Hall for 7 years.
Job Title: Head of Housekeeping
Joined: 1997
Kath has been with us at Crabwall Hall for over 23 years. She was first employed as a cleaner and carer then progressed to become our Housekeeper. Before joining us, Kath was a landlady of her own properties that she rented out.
Job Title: Head Chef
Joined: 2015
Ian started working at our home in 2015. Previously Ian has worked as a Head Chef in a contract catering company and as a Chef in a Chinese restaurant
Ian has been a Chef since leaving school to train on a YTS scheme
Job Title: Head of Maintenance
Joined: 2015
Hi, my name is Paul and I joined the team at Crabwall in 2013. I am Head of Maintenance. I ensure the home and grounds are maintained to a high standard and support our residents. Before joining the team I worked at Tesco's distribution.
Job Title: Activities Co-ordinator
Joined: 2023
We all know that keeping active is important. We have created a wonderful culture within the home and we work together to give residents the best possible experience. We are here to ensure that residents enjoy an environment that is both stimulating and socially active. We ensure the team knows each resident's preferences so that we can deliver a person-centred program of events and activities. Essential to our homely feel is the strong relationships of trust we build with residents and their families and friends. The home also has its very own minibus for our numerous outings for coffee and shopping, which residents love.
