Crossways has a Review Score of 9.4 (9.404) out of 10, based on 13 reviews in the last 2 years. Over all time Crossways has 30 reviews.
Review from Andy L (Son of Resident) published on 6 March 2025
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Reply from Rahi Joshi, Marketing Associate at Crossways
Thank you for your kind words. We're delighted to hear that you're pleased with the care at Crossways. Your feedback means a lot to us. Kind regards.
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Review from I S (Friend of Resident) published on 31 January 2025
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Reply from Tracy Hitchen, Home Manager at Crossways
Thank you for your review and feedback and choosing Crossways. It was a pleasure to be part of your loved one's life assisting and caring for them.
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Review from D S (Son of Resident) published on 29 July 2024
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Reply from Rahi Joshi, Marketing Associate at Crossways
Thank you for sharing your experience with Crossways during such a difficult time. We are deeply touched by your kind words and are glad that our team was able to provide the care and attention your mother needed.
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Review from Sue L (Daughter of Resident) published on 5 January 2024
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Reply from Matthew Gilbert, Home Manager at Crossways
Hi Sue thank you for the review and feedback. We are looking into the staff having identification and we are hopeful that this will be resolved soon.
Kind regards.
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Review from Kerry L (Daughter of Resident) published on 20 December 2023
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Reply from Rahi Joshi, Marketing Associate at Crossways
We take all feedback very seriously. The care and well-being of our residents are always our principal priority. We will investigate these issues immediately and take any necessary actions if required.
Kind regards,
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Review from Lesley F (Daughter-in-law of Resident) published on 18 December 2023
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Reply from Matthew Gilbert, Home Manager at Crossways
Thank you for your feedback it is very much appreciated and if there are any concerns we do have an open-door policy.
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Review from Fiona L (Daughter of Resident) published on 18 December 2023
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Reply from Matthew Gilbert, Home Manager at Crossways
Thank you for your feed back; it is much appreciated by all the staff.
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Review from R B (Son of Resident) published on 11 December 2023
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Reply from Rahi Joshi, Marketing Associate at Crossways
We truly appreciate your kind words about Crossways. Creating a joyful and safe atmosphere for our residents and visitors is our top priority. Thank you for noticing the efforts of our staff; your support means the world to us.
Kind regards.
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Review from Christopher J (Son of Resident) published on 27 November 2023
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Reply from Rahi Joshi, Marketing Associate at Crossways
Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your father's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.
Kind regards.
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Review from Nigel M (Son of Resident) published on 26 June 2023
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Reply from Rahi Joshi, Marketing Associate at Crossways
Thank you for choosing Crossways Care Home for your mother's care. We are pleased to know your mother was comfortable with her tailored care. I will pass your kind words on to the home team.
Kind regards.
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Review from Julia B (Daughter of Resident) published on 26 June 2023
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Reply from Rahi Joshi, Marketing Associate at Crossways
Thank you for sharing your thoughts with us. We are delighted to know that your mum is comfortable with the care provided, our team's hard work is always to maintain our users' care standards as high as possible. The concerns raised by you will be taken into consideration and necessary steps will be taken if required.
Kind regards.
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Review from Shirley B (Daughter-in-law of Resident) published on 18 May 2023
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Reply from Rahi Joshi, Marketing Associate at Crossways
Thank you for sharing your experience with us. We're grateful to know your mother is comfortable with the tailored care provided by the home team. In regards to the concerns raised by you, we will look into it and take the necessary steps if required.
Kind regards.
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Review from Sandra B (Relative of Resident) published on 18 April 2023
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Reply from Rahi Joshi, Marketing Associate at Crossways
Thank you for your kind words, we are pleased to know your loved one is comfortable and satisfied with his care plan. I will pass on your feedback to the home team.
Kind regards.
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Review from Tracey W (Daughter of Resident) published on 16 March 2023
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Reply from Rahi Joshi, Marketing Associate at Crossways
Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your mum's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.
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Review from David A (Son-in-law of Resident) published on 9 March 2023
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Reply from Rahi Joshi, Marketing Associate at Crossways
Thank you for appreciating the team efforts, we ensure to maintain the best standards of care at all times.
Kind regards,
Rahi.
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Review from M A (Daughter of Resident) published on 9 March 2023
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Reply from Rahi Joshi, Marketing Associate at Crossways
Thank you so much for sharing your experience with us.
Kind regards,
Rahi.
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Review from L P (Granddaughter of Resident) published on 3 November 2022
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Reply from Stacey Lloyd, Home Manager at Crossways
Thank you so much for your kind words and your family are very caring and supportive. It was a pleasure to look after your nana.
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Review from Carol K (Daughter of Resident) published on 29 September 2022
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Reply from Rahi Joshi, Marketing Associate at Crossways
Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your father's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.
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Review from Libby J (Granddaughter of Resident) published on 17 August 2022
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Reply from Mandy Low, Area Manager at Crossways
Thank you for your kind words regarding the care and support your nan receives from our staff team.
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Review from Lynn F (Daughter of Resident) published on 30 June 2022
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Reply from Rahi Joshi, Marketing Associate at Crossways
Thank you for taking the time to leave a review. We are delighted that you are happy with our service. I will ensure to pass your kind words to our home team.
Best Regards.
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The Review Score of 9.4 (9.404) out of 10 for Crossways is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.404 for Crossways is calculated as follows: ( (90 Excellents x 5) + (45 Goods x 4) + (16 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 156 Ratings = 4.404
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Crossways is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Apr 2022
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Job Title: Care team leader
Joined: 2012
Carla has worked at Crossways for many years.
She treats residents like they are all her family and loves to join in the fun.
Job Title: Senior Care assistant
Joined: 2019
Amanda is a fab member of the team. Amanda enjoys singing to the resident each day and especially on their birthdays.
Job Title: Maintenance
Joined: 2018
Stephen is a fab guy. Stephen is a multi-tasker and always goes above and beyond. Stephen enjoys dancing with the resident and never misses a chance to join in the fun.
Job Title: Administrator
Joined: 2023
Debbie makes time during her daily duties to have a cup of tea and a chat with the residents, and of course joining in with a sing along!