Crossways

Station Road, Lostock Gralam, Northwich CW9 7PN
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9.4 30 Reviews
  • Crossways, Northwich
Crossways is a vibrant and well maintained home, approximately one mile from Northwich in the village of Lostock Gralam. The care team works together to support residents' wellbeing and quality of life.

A sense of purpose is promoted and a wide range of activities are organised by the home to match residents' interests.

Residents enjoy use of a number of lounges and communal areas where they can enjoy socialising and welcome visitors, whilst having TVs in bedrooms and privacy respected.

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Care Provided by Crossways

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Rodger (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 12

Funding & Fees Guide for Crossways

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,150
  • (these prices are only a guideline, please contact Crossways to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Crossways Reviews (30)

Total of 30, showing 1-20
9.4

Crossways has a Review Score of 9.4 (9.382) out of 10, based on 12 reviews in the last 2 years. Over all time Crossways has 30 reviews.

Overall Experience

  • 19
  • 8
  • 3
  • 0
  • 0

Date Published

30
2
3
12
18

Review from Andy L (Son of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Crossways since October 2024.
I have been very pleased with the care provided.
All the staff seem very attentive to my mum's care and needs and are always pleasant.
Communication of any issues or general admin is excellent.

Reply from Rahi Joshi, Marketing Associate at Crossways

Thank you for your kind words. We're delighted to hear that you're pleased with the care at Crossways. Your feedback means a lot to us. Kind regards.


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Review from I S (Friend of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and administration staff were, at all times, very attentive, caring and friendly. The feeling is very homely and we were always made welcome.

Reply from Tracy Hitchen, Home Manager at Crossways

Thank you for your review and feedback and choosing Crossways. It was a pleasure to be part of your loved one's life assisting and caring for them.


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Review from D S (Son of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother (91) was transferred to Crossways from hospital for 'end of life care'.
The care and attention given to her while at Crossways was excellent, all of the staff from admin, care, and catering were brilliant - 100% committed, nothing ever being 'too much trouble' for them.
Although my Mother
was unable to take part, there were always organised activities for the residents to participate in. One other important point - the telephone was always answered promptly, unlike other care homes that we have experienced.

Reply from Rahi Joshi, Marketing Associate at Crossways

Thank you for sharing your experience with Crossways during such a difficult time. We are deeply touched by your kind words and are glad that our team was able to provide the care and attention your mother needed.


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Review from Sue L (Daughter of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum has been in the home now since June 2023 as stepdad passed away in May and she could no longer manage on her own. She has enjoyed the company of the other residents and is still enjoying her time there. The only thing I can suggest is the carers wear name badges as it's quite difficult to remember
the names of all the carers.

Reply from Matthew Gilbert, Home Manager at Crossways

Hi Sue thank you for the review and feedback. We are looking into the staff having identification and we are hopeful that this will be resolved soon.
Kind regards.


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Review from Kerry L (Daughter of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff make this home. They have amazing caring, great staff. Although the home is very much in need of updating the staff make up for that. We are although very disappointed with the food, they are bland and dry (ie no gravy or beans with meals) of which my dad struggles to eat. I
have to take in ready meals.

Reply from Rahi Joshi, Marketing Associate at Crossways

We take all feedback very seriously. The care and well-being of our residents are always our principal priority. We will investigate these issues immediately and take any necessary actions if required.


Kind regards,


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Review from Lesley F (Daughter-in-law of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say how caring the staff are and how well my father-in-law is looked after. Everything he needs is taken care of, he is never left alone for hours on end like in some places. He tells me he loves all the staff and I must say his personal care is second to none. Now he is being cared for his
room is always spotless, clean clothes, clean bedding. The home smells clean and you can smell where the cleaners have been. It's all spotless. I couldn't wish for a better home for him to end his days.

Reply from Matthew Gilbert, Home Manager at Crossways

Thank you for your feedback it is very much appreciated and if there are any concerns we do have an open-door policy.


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Review from Fiona L (Daughter of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always extremely patient and caring. They have helped us as a family during a difficult time and make us feel very confident that my mother is getting the right care that she needs. Staff are always happy to explain things and make adjustments to meet individual needs.

Reply from Matthew Gilbert, Home Manager at Crossways

Thank you for your feed back; it is much appreciated by all the staff.


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Review from R B (Son of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well received by management, taken around the home, shown all facilities, bedroom, showroom and dining room.
Discussed all medical needs and important information.
The security was good, the home was warm, and the all staff smiled and greeted you.
Atmosphere was homely.
I felt very relieved
to leave my mother (91 years old) in good care.

Reply from Rahi Joshi, Marketing Associate at Crossways

We truly appreciate your kind words about Crossways. Creating a joyful and safe atmosphere for our residents and visitors is our top priority. Thank you for noticing the efforts of our staff; your support means the world to us.
Kind regards.


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Review from Christopher J (Son of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff have ensured that such a difficult situation for my father has been dealt with with such warmth, care and humanity for others.
I can not praise the Crossways team enough for their dedication, compassion and warmth towards my father and my family.
Thank you so much! I will remember all
of the support that you have given my mother, me and my extended family for the rest of my days.

Reply from Rahi Joshi, Marketing Associate at Crossways

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your father's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.
Kind regards.


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Review from Nigel M (Son of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very happy with the service and care my mother received during her stay at Crossways. I found all the staff very friendly and helpful. The staff always kept me informed about my mother's health and needs.

Reply from Rahi Joshi, Marketing Associate at Crossways

Thank you for choosing Crossways Care Home for your mother's care. We are pleased to know your mother was comfortable with her tailored care. I will pass your kind words on to the home team.
Kind regards.


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Review from Julia B (Daughter of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are brilliant, caring, patient and understanding. I cannot find fault with them at all. The home is warm and homely, although some areas are a little tired. Mum complains to me that the food is not as good as it was. I do understand this must be a difficult area due to rising costs.

Reply from Rahi Joshi, Marketing Associate at Crossways

Thank you for sharing your thoughts with us. We are delighted to know that your mum is comfortable with the care provided, our team's hard work is always to maintain our users' care standards as high as possible. The concerns raised by you will be taken into consideration and necessary steps will be taken if required.
Kind regards.


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Review from Shirley B (Daughter-in-law of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff took good care of our mother, particularly when she was very weak and vulnerable. They have been very understanding in handling her vascular dementia. The building and contents do need updating and renewing, it all looks a bit tired. The staff are friendly, caring and kind.

Reply from Rahi Joshi, Marketing Associate at Crossways

Thank you for sharing your experience with us. We're grateful to know your mother is comfortable with the tailored care provided by the home team. In regards to the concerns raised by you, we will look into it and take the necessary steps if required.
Kind regards.


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Review from Sandra B (Relative of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family member is in this care home and he always says they look after him.

Reply from Rahi Joshi, Marketing Associate at Crossways

Thank you for your kind words, we are pleased to know your loved one is comfortable and satisfied with his care plan. I will pass on your feedback to the home team.
Kind regards.


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Review from Tracey W (Daughter of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff approachable and helpful. Management is excellent and friendly, really looked after my mum well and attended to her needs with care and dignity. Food is of good quality and there are choices, a good variety of activities, nice atmosphere, always makes me feel welcome and keeps me informed
regarding Mum's health and welfare. Would highly recommend.

Reply from Rahi Joshi, Marketing Associate at Crossways

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your mum's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.


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Review from David A (Son-in-law of Resident) published on 9 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and patients seem to be treated very well and with dignity. The place always seems clean and fresh. Thank you.

Reply from Rahi Joshi, Marketing Associate at Crossways

Thank you for appreciating the team efforts, we ensure to maintain the best standards of care at all times.
Kind regards,
Rahi.


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Review from M A (Daughter of Resident) published on 9 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and helpful staff. Excellent activities organised for residents.

Reply from Rahi Joshi, Marketing Associate at Crossways

Thank you so much for sharing your experience with us.
Kind regards,
Rahi.


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Review from L P (Granddaughter of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana lived at Crossways Care Home for two years until she passed away in August, the care and compassion she was shown throughout was absolutely amazing. She was always so happy when I came to see it and enjoyed seeing many pictures on the Facebook page of her doing her activities. The staff were
always caring and respectful towards me and my family when we visited and we were included in every part of Nana's care right up until the end. Thank you Crossways for being like our second family, it will never be forgotten.

Reply from Stacey Lloyd, Home Manager at Crossways

Thank you so much for your kind words and your family are very caring and supportive. It was a pleasure to look after your nana.


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Review from Carol K (Daughter of Resident) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very relieved to have found Crossways Care Home for my father as he had been in a home where I worried so much about his care. Crossways is marvellous. They are lovely, happy staff who care for my father wonderfully. I don't worry at all. The food is great and my father is as happy as he can be
under his circumstances. They see to all his needs with a smile and keep me informed on everything.

Reply from Rahi Joshi, Marketing Associate at Crossways

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your father's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.


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Review from Libby J (Granddaughter of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm really happy with my nan's care, I see her on a regular basis and she always looks happy and healthy. The staff are always so polite, I would like to thank them for everything they do for my nan.

Reply from Mandy Low, Area Manager at Crossways

Thank you for your kind words regarding the care and support your nan receives from our staff team.


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Review from Lynn F (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Helpful, caring staff, have time to put you at ease. Happy to answer questions.
Management explained everything very well.

Reply from Rahi Joshi, Marketing Associate at Crossways

Thank you for taking the time to leave a review. We are delighted that you are happy with our service. I will ensure to pass your kind words to our home team.
Best Regards.


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Current Review Score: 9.4 (9.382)

Overview of Review Score

The Review Score of 9.4 (9.382) out of 10 for Crossways is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.382 for Crossways is calculated as follows: ( (80 Excellents x 5) + (44 Goods x 4) + (16 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 144 Ratings = 4.382

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crossways is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Carla

Carla Harazny

Job Title: Care team leader

Joined: 2012

Carla has worked at Crossways for many years.


She treats residents like they are all her family and loves to join in the fun.


Amanda

Amanda Hughes

Job Title: Senior Care assistant

Joined: 2019

Amanda is a fab member of the team. Amanda enjoys singing to the resident each day and especially on their birthdays.


Stephen

Stephen Hall

Job Title: Maintenance

Joined: 2018

Stephen is a fab guy. Stephen is a multi-tasker and always goes above and beyond. Stephen enjoys dancing with the resident and never misses a chance to join in the fun.


No image found

Debbie Stockall

Job Title: Administrator

Joined: 2023

Debbie makes time during her daily duties to have a cup of tea and a chat with the residents, and of course joining in with a sing along!


Frequently Asked Questions about Crossways

What types of Care is Crossways registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Crossways provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Crossways have?

There are 39 Single Rooms.

What are the Facilities & Services at Crossways?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Crossways to the centre of Northwich?

2.0 mile(s) as the crow flies, distance by road may be significantly further.