Crossways

Station Road, Lostock Gralam, Northwich CW9 7PN
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9.4 30 Reviews
  • Crossways, Northwich
Crossways is a vibrant and well maintained home, approximately one mile from Northwich in the village of Lostock Gralam. The care team works together to support residents' wellbeing and quality of life.

A sense of purpose is promoted and a wide range of activities are organised by the home to match residents' interests.

Residents enjoy use of a number of lounges and communal areas where they can enjoy socialising and welcome visitors, whilst having TVs in bedrooms and privacy respected.

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Care Provided by Crossways

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Rodger (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 12

Funding & Fees Guide for Crossways

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,150
  • (these prices are only a guideline, please contact Crossways to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Crossways Reviews (30)

Total of 30, showing 21-30
9.4

Crossways has a Review Score of 9.4 (9.382) out of 10, based on 12 reviews in the last 2 years. Over all time Crossways has 30 reviews.

Overall Experience

  • 19
  • 8
  • 3
  • 0
  • 0

Date Published

30
2
3
12
18

Review from P B (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother really likes it and is very happy. The staff are very friendly and caring. The rooms are kept very clean.

Reply from Rahi Joshi, Marketing Associate at Crossways

Thank you for sharing your experience with us. We are delighted to know your mother is well settled with us and we ensure to maintain the best care for her in the future too. I will pass your sentiments on to the team.


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Review from Katie D (Granddaughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been at Crossways Care Home for just over one year. As a family, we have only praise for how well she has been cared for. She has blossomed and we feel like we have our grandmother back. Thank you to all the amazing Crossways team.

Reply from Rahi Joshi, Marketing Associate at Crossways

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your grandma is at ease with us. I'll forward your warm sentiments to our home team.


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Review from C H (Granddaughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cannot fault the care my grandma received whilst being in Crossways Care Home, especially in her last days. The staff were very caring and compassionate. Not only to my grandma but to the family too. Thank you everyone at Crossways.

Reply from Rahi Joshi, Marketing Associate at Crossways

Thank you for your kind feedback. We appreciate your kind words regarding the care of your grandma. I'll forward your warm sentiments to our home team.
Warm Regards, Rahi.


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Review from R H (Brother-in-law of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very relieved to find that the staff at all levels did their best to cheer up the residents and care for their individual needs. Especially the 'hands-on' carers, who did a magnificent job, often run off their feet, but doing a very difficult and trying task 'day in, day out'. I only hope that
you are able to continue to provide this essential service to the community. God bless you all.

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Review from John B (Son of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossways is caring and professional in its care of the elderly
Our mother receives excellent care. The food is great.

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Review from Barbara B (Daughter of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has resided at Crossways for 14 months. She is now in her 101 year. The care and consideration my mother gets is excellent and has been since her arrival. My mother is very happy at Crossways and always speaks highly of the management and staff. The staff are helpful and accommodating to relatives
visiting. Amy problems are dealt with quickly and efficiently.

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Review from John N (Son of Resident) published on 30 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The last four months of my mum's life were spent at Crossways.
After being admitted for temporary respite care it soon became apparent that my mum's condition was gradually deteriorating and she would not be able to return home.
The care she received, especially during the last two weeks with us,
was exceptional. The staff, including management, were considerate, caring and professional not only to my mum but to all the family.

Reply from Kelly Egerton, Home Manager at Crossways

Thank you for your lovely note. It was a privilege to care for your mother, and it means a lot to us to hear that her last weeks with us were the best they could be.


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Review from Nigel & Rosemary F (Brother of Resident) published on 10 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We'd like to take this opportunity to thank you and all your staff for the dedication and exceptional level of care given to our father. We are extremely grateful to your dedicated team who cared for him on a daily basis. We know from firsthand experience through our visits how well our father was cared
for and how much care and devotion was shown by everyone. The staff all made such a difference to his quality of life, even though he could be quite cantankerous at times. No matter who was on duty regardless of time, day or night, we know he received the same high quality of care and for this we are ever thankful. It was an extremely difficult decision to move our father into a care home, however strangers quickly became friends and any apprehensions soon dispelled when we observed the professionalism and total dedication of each and every member of your team and how well our father was treated with love and respect.

Reply from Paul Bowman, Home manager at Crossways

Thank you so much for this lovely feedback. It means a great deal to all of us here and it was a real privilege to care for your father and get to know your family. We wish you all the very best for the future.


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Review from Jude S (Daughter of Resident) published on 10 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crossways provides a most caring environment where the needs of my mother are met with the greatest of respect and in a most dignified manner. Following a change of management, there have been many positive and effective improvements over the past nine months which are clearly evident in various aspects
of the day to day running of the home. Any issues raised relating to my mum's care are dealt with in a
transparent and sensitive manner. I visit frequently and am made to feel that my input is valued and respected which has resulted in a partnership of trust between my mum, the staff and myself with some positive and effective outcomes. As with any service there is always an opportunity for improvement especially around the issue of communication but I feel confident in saying that Crossways is demonstrating 'work in progress' at its best! It is extremely reassuring to feel that staff are now well led and moving forward as a team which in turn creates a safe and caring haven in which my mum is thriving exceptionally well! She is so very happy in her new home and as a family we are delighted that in addition to the superb care she receives, she continues to have choices in her life and that her dignity is preserved at all times. Thank you Crossways for providing such peace of mind and for creating such a caring environment in which my mum has made a seamless transition from living on her own within the community to living within the protection and comfort of residential care!

Reply from Paul Bowman, Home Manager at Crossways

Thank you very much for taking the time to provide us with this feedback, which means a great deal to the team. We are delighted to hear that your mother is happy at Crossways and that you feel reassured by the leadership in the home. We will continue to do our best to support your mother to enjoy excellent quality of life at Crossways.


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Review from Patricia M (Daughter-in-law of Resident) published on 28 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law attends Crossways for occasional respite and frequent day care; the care she receives is outstanding. The staff treat her with kindness, humour and patience. She particularly enjoys the home cooked food.
I have been extremely impressed by the management; they provide my mother in law
with flexible, personal care and are always available to talk to relatives.
I cannot recommend Crossways highly enough as whenever our family use their day care or respite care we are reassured that she is safe, well looked after and happy.

Reply from Elaine Wilson, Senior Enquiry Manager at Crossways

Thank you very much for taking the time to provide this feedback, which will be very much appreciated by the staff team. We are delighted that your mother-in-law is enjoying her experience at Crossways, and that the family is reassured she is in good hands.


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Current Review Score: 9.4 (9.382)

Overview of Review Score

The Review Score of 9.4 (9.382) out of 10 for Crossways is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.382 for Crossways is calculated as follows: ( (80 Excellents x 5) + (44 Goods x 4) + (16 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 144 Ratings = 4.382

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crossways is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Carla

Carla Harazny

Job Title: Care team leader

Joined: 2012

Carla has worked at Crossways for many years.


She treats residents like they are all her family and loves to join in the fun.


Amanda

Amanda Hughes

Job Title: Senior Care assistant

Joined: 2019

Amanda is a fab member of the team. Amanda enjoys singing to the resident each day and especially on their birthdays.


Stephen

Stephen Hall

Job Title: Maintenance

Joined: 2018

Stephen is a fab guy. Stephen is a multi-tasker and always goes above and beyond. Stephen enjoys dancing with the resident and never misses a chance to join in the fun.


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Debbie Stockall

Job Title: Administrator

Joined: 2023

Debbie makes time during her daily duties to have a cup of tea and a chat with the residents, and of course joining in with a sing along!