Review from Susan C (Daughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience

Even through the pandemic I have still been able to see my mother using the safety procedure. Staff very considerate and helpful. Newly decorated areas to keep residents interest are a great idea - music area - reading area and more to come.

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Review from Marion H (Daughter-in-law of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience

Outstanding care for my mother-in-law who has vascular dementia. Staff are kind, friendly, very patient, responsible. They always respond to queries and have ensured cleanliness and safety throughout Covid 19. They have set up safe visits as allowed and also maintained social activities for my mother-in-law

and the other residents to stop them becoming bored and isolated. The care is excellent.

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Review from Mike J (Husband of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience

I like the home.

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Review from J W (Daughter of Resident) published on 5 January 2021
Submitted via Postal Card • Report

Overall Experience

Staff are very caring.

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Review from Matthew B (Son of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience

Despite having to skype for so many months, the care staff here have made every call so much more personal under the circumstances. Excellent care shown to our mum and the videos I have seen of mum doing activities have been brilliant. Thanks to all the staff for their hard work and care these past

five months.

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Review from Charlotte B (Grandson of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience

This home has been so incredible in looking after our mum. In the most challenging of times, Mum was admitted in the middle of COVID. We were really apprehensive about this, I live in Australia and it was the hardest decision for us to make. They have gone above and beyond to settle Mum in and accommodate

her challenging disease and needs. Allowing us to Skype and call, providing updates and sending us pictures of Mum. The care home manager has the biggest heart and honestly, I will forever be grateful for everything she has done and continues to do. I cannot say enough about her, the home and all they do. She treats Mum as if she were her own Mum and that is priceless. With so much love, nurturing and care for our Mum to the very best of their ability they really do care and treat Mum with respect. Thank you to the manager and all the staff. Your hard work, dedication and care does not go unnoticed, my brothers, sisters and myself are forever grateful.

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Review from Jane I (Daughter-in-law of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience

My mother-in-law moved to Daneside Mews in January 2019. Since being there she has gained weight, stopped smoking (previously she was smoking at least 40 a day) and she is a much happier person. My husband and I are very relieved that she is now in a safe and secure environment, that she has regular

meals and her personnel hygiene is much improved. We are no longer anxious and stressed with the responsibility of her welfare as we have confidence that the care she receives at Daneside Mews is excellent.

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Review from M E (Daughter of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience

My 89-year-old dad had respite for a week and I was extremely pleased with the care he received. The staff were very helpful and caring. He was treated with dignity and was made to feel very welcome. Due to coronavirus, I could not see his room or visit him but was told to call anytime or I could skype

him. Overall excellent care home and lovely staff.

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Review from M W (Nephew of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience

Daneside Mews is an amazing place, the staff can't do enough for all the people that live there. There is always something going on. The manager is very helpful and is always available to listen and make any changes where needed. My auntie is very happy here.

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Review from B G (Daughter of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience

Clean and friendly can't do enough. Very happy with the home and feel the staff go above and beyond.

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Review from P K (Wife of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience

Friendly home and staff. Very clean. If any complaints they are dealt with extremely quickly. Good meals.

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Review from M A (Niece of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience

My aunt has settled in really well. She has been here for 3 months now and is cared for with kindness and respect.

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Review from K T (Granddaughter of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience

My gran has been here for 4 years and I've been happy with her care and how all the staff loves her.

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Review from N M (Friend of Resident) published on 4 January 2020
Submitted via Postal Card • Report

Overall Experience

The home has an amazing feel, the staff are so friendly and welcoming. The new manager is great and has really made a difference. All the residents living at Daneside Mews look happy and well cared for. My friend's mum is always happy and speaks well of everyone.

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Review from Fiona J (Daughter-in-law of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience

Mum first came to stay at Daneside Mews for emergency respite care. The staff were really lovely and welcomed her with open arms. It soon became apparent that mum needed more than respite and went on to be living permanently at Daneside. She recently had a fall and broke her hip, the manager and staff

were excellent in her care at the time and following her return from hospital, keeping me informed and up to date with her progress. She was very unsettled to start with but has now made friends and is quite happy at Daneside.

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Review from J M (Daughter of Resident) published on 12 September 2019
Submitted via Postal Card • Report

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Staff are very friendly and helpful.

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Review from K S (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience

I was extremely impressed by the care given to my mum. In one week, she appeared happy and content. She was walking independently and more engaged with her surroundings than I had seen her in a long time. This can only be due to the caring team of professional staff. The building was clean and rooms

spacious, would not hesitate to recommend.

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Review from B S (Daughter of Resident) published on 15 May 2019
Submitted via Website • Report

Overall Experience

I have waited to see what the new manager was like after the very wonderful last manager left, well needless to say we have lost a great manager. The residents don't look one half as happy as they did, the staff are trying to be as good as they were with the last manager but they are working on even

less staff now. There are already agency staff in the home again. The manager when in the home just walks past family members. The home seems to smell. The staff again are so rushed my mum is upstairs and there is only one care staff and a senior now. Daneside Mews used to be run very well and run like a family. That atmosphere is gone, it's like a care home now.

Reply from Claire Hurworth, Care Line Manager at Daneside Mews Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are disappointed your experience of our home has deteriorated. Please be assured that all our home managers go through rigorous screening and we are confident that the current home manager will ensure the high standards we strive to achieve are maintained given time to find her feet. The health, happiness and wellbeing of all our residents is of paramount importance to us and building relationships with the loved ones of those we are privileged to care for is of vital importance. To this effect, please do take time to introduce yourself to the new home manager when next you visit the home, we are always happy to support with any queries or concerns you might have.

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Review from Helen H (Daughter of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience

An exceptional care home who shows care and affection to my mum's needs.
At a time when family find it difficult to choose the right places, Daneside Mews are there to assist and give assurance. We definitely made the right decision in the choice of extended care for my mum. The assurance in knowing

she is safe, well and happy is with thanks to Daneside Mews.

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Review from Katie T (Granddaughter of Resident) published on 28 February 2019
Submitted via Website • Report

Overall Experience

The home is always so clean and tidy, The staff go above and beyond for all the residents. There is always music playing and laughing in the home. Some of the activities are amazing that goes on. The home manager has really changed Daneside Mews for the better she is a lovely kind person who takes the

time to sit and talk to the residents and families and always offers a kind ear.

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Daneside Mews Care Home

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