Review from Stephen A (Son of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident here for 6 months. We have the utmost confidence in the staff, who are all very friendly and approachable and always available if we have any worries. The home is bright an airy, spotless and well cared for.

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Review from Terry M (Sister-in-law of Resident) published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience

Once settled my sister in law has been really well looked after by the staff. She has a lovely room, kept clean, and is very happy with the home.

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Review from Ken L (Son of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience

The care that our Mum receives on a daily basis is excellent. The staff are always very helpful and kind. They are always having activities in the home. Our Mum has a lot of medical needs and I feel that all this is managed very well. When my daughter was married recently the staff and manager sorted

it so Mum could attend the Church. Mum looked extremely well dressed. It was a fantastic day, made possible by the staff and manager. It is a lovely place run by lovely people.

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Review from Pam H (Daughter of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience

We think the home has greatly improved with new management.

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Review from C W (Friend of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience

Every visit I find all the staff I encounter lovely. It is a happy place to visit compared to others I have experienced. Very light and comfortable for both residents and visitors also permanently cleaning taking place.

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Review from Val W (Friend of Resident) published on 27 April 2018
Submitted via Website • Report

Overall Experience

As regards to the care this home provides, my understanding is it is good. My concerns are about communication between the home, their finance office and representatives/friends/relatives of a resident.
Should a resident be paying for their care, there appears to be no structure to the amount of fees

charged. I would recommend families to check with each other, what fees they are charged. They may discover variances for the same care and accommodation! Although not illegal, I do query the morality.
I have had personal experience of the home and finance department being unresponsive to requests for information. More recently a date and time for a discussion was agreed. When I rang the home, I was informed by the person "they didn't really have enough time to talk to me".
This organisation appears to crisis manage. This may be due to their high staff turnover, shortage of capable staff or lack of training.

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Review from T W (Daughter of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident for about 6 weeks. She has settled very well and is happy. The staff are friendly and keep me informed of all aspects of mum's care.
Her room is clean with lovely furnishings and she's been able to put photo's up and bring a few personal ornaments etc.
Ahe has her hair and

nails cut on a regular basis, which is payable as an extra. So far so good.

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Review from Janet S (Daughter of Resident) published on 13 March 2018
Submitted via Website • Report

Overall Experience

My mum has been a resident for nearly 2 years, she settled well and has been treated with the utmost respect and dignity. There were a lot of staff/procedure changes in the first year, and these have improved the care even more. The staff are extremely caring and are attentive to her needs. The family’s

views are taken into account and feedback is sought on a regular basis. I can honestly say my mind has been eased since mum's move to the home.

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Review from Ronald W (Husband of Resident) published on 8 January 2018
Submitted via Postal Card • Report

Overall Experience

Whatever time of day or night. When I arrive at the home, the staff are always pleasant. They are kind to both visitors and residents. I could not wish for better care for my wife. She is kept clean, well fed and well cared for. The home is always clean and warm, with no unpleasant smells about. I can

visit day or night and am never turned away, which proves that nothing is hidden from relatives or friends. My welfare is always considered as are other relatives. I have my lunch with my wife and cannot complain about my meals or the way I am treated.

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Review from Linda P (Daughter of Resident) published on 27 December 2017
Submitted via Website • Report

Overall Experience

Once again I can't praise the carers enough for their kindness and care shown to my Mum and us as family and visitors. It has been a lovely few days with the Christmas bingo, party and entertainment and today's 3 course Christmas dinner which my Dad enjoyed as much as Mum. It is absolutely commendable

and comforting to know that my parents are not apart at times like this, he is welcomed every day and treated with kindness as we all are. It is reassuring to know that we can visit day or night and Mum is clean, well fed and happy whenever we call. Thank you so much to both carers and staff for all your hard work and kindness shown to everyone at Daneside Mews.

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Review from Gill G (Daughter of Resident) published on 29 September 2017
Submitted via Website • Report

Overall Experience

My mother has been a resident of Daneside Mews for over 20 months as she has had dementia for about 7yrs and we tried to care for her at home and to be honest did not want to put her in a care home.

Our fears were unfounded as the care she receives is superb, she is treated with dignity and respect,

shown love and affection by all the staff. She is well fed and is in a very safe environment. They have regular coffee mornings and entertainment, which residents families are invited to attend. The bedroom is of a good size and is comfortable, clean and warm. Since being at the care home she has been happy and her health has improved as previously she suffered from asthma quite severely. If there is any hint of her not being well the doctor is called to check her over.

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Review from Anne C (Daughter of Resident) published on 26 September 2017
Submitted via Website • Report

Overall Experience

My mum has been in this home (Daneside Mews) for 6 years and seems very happy here. Mum has a lovely room and it is always kept very clean and tidy by the staff.
What can I say about the food, only that many a time I wish I could join the residents in the dining room. (If I asked I probably could!!)

The care and love that is given here to the residents by staff and management, in my mind and experience, is first class. I would highly recommend this care home to anyone who is looking for a care home in this area.

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Review from Barbara C (Wife of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience

A very sincere 'thank you' to all members of staff for the care, support and dignity you all give to my very dear husband. I could not do this without you all. I do not feel like an outsider when I visit my husband, but part of a small and very loving, caring family that he now belongs to, as well as

myself. Thank you all again.

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Review from C C (Daughter of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience

The staff generally are very caring but don't seem to have enough time just to sit and spend quality time listening and encouraging the residents. They have many tasks to perform during the day and always seem to be very busy. The new manager is very approachable and listened to our concerns and gets

things done.
The home is well decorated and light and kept very clean. Some meals are not appropriate for the resident to manage unaided. We are pleased that the new manager is making improvements and cares.

Reply from HC-One, Careline Team at Daneside Mews Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Within the home, we work within a staffing grid which ensures we have the correct amount of staff to support the Residents as per governance from CQC and HC-One. I am very confident that my staffing team are interacting well with the Residents which I see daily while walking about the home.
Please come and speak to me or any of the team around the meals, as we welcome training and improvement opportunities. We also review likes and dislikes for our Residents. Many thanks for your comments about the staffing and myself, your very kind comments will be passed on to all of the team.

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Review from Valerie A (Sister of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience

Very nice care home. The staff very nice and helpful and did their very best to make sure my sister had proper meals, being a vegetarian. They went out of their way to make sure she was eating properly.
I am happy with all aspects of the home and know my sister is being looked after, so thank you to

all concerned. As we live away in Cumbria, it is peace of mind.

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Review from Susan F (Daughter of Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience

The young carers are amazing. Very caring to residents all going to their level to communicate. The food is good.
Regular drinks available.
Very satisfied with the care my mother is being given.
Your new manager is very efficient and bringing things back to order.
If anything sometimes it would

help if more staff were available.

Reply from Katie Price, Careline Advisor at Daneside Mews Care Home

Thank-you for your lovely review of Daneside mews.
Myself and the staff appreciate your feedback. It helps us to improve the home and care given.
Here at the home we work to a staffing grid which states how many staff are working on each shift, which we always work to.
Many thanks

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Review from Lynne M (Daughter of Resident) published on 31 May 2017
Submitted via Website • Report

Overall Experience

My mum suffered Alzheimers and was brilliantly looked after in Daneside Mews from July 2016 until she died at the age of 98 in February this year. During the whole time she was there, she was treated with the utmost patience, respect, dignity and gentle care and was loved by all. The staff were amazing

- so friendly, helpful, attentive and smiley and knew each individual's character so well. Their caring attitude had a very calming influence on both residents and family members and we were so grateful for this as it's such a cruel disease that causes great stress in both sufferer and families.

I would highly recommend Daneside Mews to anyone, no question.

A huge "thank you" to Daneside staff.

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Review from Denise K (Daughter of Resident) published on 23 March 2017
Submitted via Website • Report

Overall Experience

Mum was a resident from July 2016 until she passed away in February 2017. From day one we knew we had made the right choice for both mum and us as a family. My mum had lived with me all my life so the decision to move her into a care home was very difficult but the staff made this decision much easier

for us. As a family we have said many times 'it was the right time and the right place' for mum to move into a care home. She suffered from dementia and we realised that she needed more than we could give her at that stage. Throughout the time mum lived in Daneside Mews Care Home she was treated with respect and dignity but most importantly, love, by all the staff. We could not fault any of the staff or management. As mum became more poorly towards the end, we stayed overnight with her and the staff were brilliant, looking after my sister and I as well as mum.

Daneside has been undergoing refurbishment and the rooms which had been completed while we were visiting were beautifully done.

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Review from Eric J (Relative of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience

My step sister in law died 6th November 2016 and had been a resident from March 2016, she had dementia. During her time at the home, she was well cared for by all the staff. Even though she could be difficult to deal with, the staff ensured she was clean and fed. At first, she took part in the daily

life and liked to walk the corridors with another resident but as death approached, this stopped. I would recommend anyone to consider Daneside Mews Care Home if they needed a home for a relative.

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Review from Jan P (Daughter of Resident) published on 16 June 2016
Submitted via Postal Card • Report

Overall Experience

(My mother has dementia) This home is run efficiently and so well- the friendliest staff and with a happy atmosphere. The manager is super, all the girls (and some boys) who work there are always sunny and the receptionist is a welcoming reassuring presence. All in all a place where my mother feels

safe and I feel happy to leave her there. Her room is of a good size and pleasantly decorated. The place feels secure and peaceful- my mother is well looked after and we are lucky she is there.

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Daneside Mews Care Home

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