Elm House

76 Pillory Street, Nantwich CW5 5SS
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8.8 23 Reviews
  • Elm House, Nantwich
Elm House enjoys an excellent location in the heart of Nantwich. It is an attractive home with a caring and qualified staff team.

Residents enjoy spacious lounges, peaceful garden areas and full-time access to a friendly and experienced care team, with a number of extra services such as hairdressing available.

Staff are keen to promote a healthy level of physical and mental fitness, running a thorough activities programme, including many entertainments and excursions.

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Care Provided by Elm House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Stacey Lloyd (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Elm House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,225
  • (these prices are only a guideline, please contact Elm House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Elm House Reviews (23)

Total of 23, showing 1-20
8.8

Elm House has a Review Score of 8.8 (8.772) out of 10, based on 7 reviews in the last 2 years. Over all time Elm House has 23 reviews.

Overall Experience

  • 14
  • 6
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Date Published

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Review from E M (Granddaughter of Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the staff and residents are friendly. Always someone to express concerns to. Gran is treated with respect.

Reply from Stacey Lloyd, Manager at Elm House

Thank you for your feedback, and thank you for your continued support.


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Review from C M (Daughter of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very friendly and helpful staff despite the building work ongoing. The staff always seen engaging.

Reply from Stacey Lloyd, Manager at Elm House

Thank you for the lovely feedback, we have finished the building work and the home looks great, we hope you agree.


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Review from Jayne H (Daughter of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend Elm House to anyone wishing to place a loved one in short or long term care. The staff are very friendly and conscientious and nothing is too much trouble.

Reply from Stacey Lloyd, Manager at Elm House

Thank you so very much for your kind words, this means a lot to all at Elm House and we very much love looking after the residents. Thank you also for your continued support.


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Review from H S (Friend of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my friend went into Elm House all my worries about her safety and well being have gone!! She is looked after so well and all her needs are not only catered for but also anticipated. The staff are extremely friendly and caring without exception - and they care for me too, always making me feel
welcome!!! I have no hesitation in recommending Elm House for the care of your loved ones.

Reply from Stacey Lloyd, Manager at Elm House

Thank you for the lovely feedback, it is a pleasure looking after your loved one and thank you for your continued support.


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Review from Paul M (Nephew of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This a follow up positive review after my critical comments earlier this year re. Elm House.
In the intervening period under the new management team things have improved tremendously hence my 5 stars. Whilst my auntie - who was on an end-of-life programme - recently passed away, the care, compassion,
and love that they and all the staff showed to her and gave us during this difficult period was in no uncertain terms second to none. At every step of the way they kept us informed and supported us especially at the very end. The staff's ability left little to be desired and we were very happy with them and the new processes put in place.
Whilst the home still needs modernisation things have now commenced with new building work to increase the number of rooms and re-decoration/updates, which should enhance the home and care for residents in the future. Overall things have improved greatly and I have no problem now in recommending the home, its management, and especially the staff.

Reply from Stacey Lloyd, Manager at Elm House

Thank you so much for your wonderful feedback, this means so much to the home as we all have been working hard to make everyone experience living and visiting the home better in all aspects.
We appreciate you and your family's help in making your auntie's last few days special and person centered.
We thank you once again and hope you all are keeping well.


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Review from Olive S (Daughter of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to give my compliments to the staff for their caring way with residents. I am very impressed with the activities and events that the home has planned for the calendar event Red Nose Day which I supported was well organised and was an afternoon of fun.
Equally Mothering Sunday was another
wonderful afternoon with high tea and drinks for the residents and visitors. It's so lovely how staff interact and does sing-along sessions which everyone enjoyed.
Well done Elm House which I must add is a very clean and caring place for my mother-in-law to be in.

Reply from Stacey Lloyd, Manager at Elm House

Thank you for your kind words and we are very happy to look after your mum. Thank you for your support.


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Review from S M (Daughter of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff do their best to maintain my mum's well-being. My mum is very happy here and that means a lot to us as a family.

Reply from Stacey Lloyd, Manager at Elm House

Thank you for this review, we are grateful for feedback, thank you for your continued support.


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Review from J V (Grandson of Resident) published on 3 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Over the last few months, I have become increasingly concerned about the general care and welfare of my grandmother. She is rarely dressed properly. her clothes are always going missing or being ruined in the laundry. I don’t believe she is receiving the care and attention required for her needs.

Reply from Jankee Patel, Head Office at Elm House

Hi, we take all feedback very seriously and I am very sorry to hear about your experience. Elm House has recently been going through some changes and we have a new manager in post, so I hope you will see some positive changes at the home and would like to invite you to discuss your concerns in person, especially regarding specific aspects of her care. Regarding the clothing, we have recruited new dedicated laundry staff to ensure additional care is taken with personal items and this will include a process of re-labelling all residents' clothes as the methods of labelling can wear over time. We hope you will see a more positive experience over the coming weeks. The care and well-being of our residents are always our principal priority.


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Review from L J (Daughter of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Dad only been at Elm House for a few weeks but already settled in. He is happy there and likes all the staff. What I have seen is all caring staff treating residents with respect and dignity but also having a laugh and chat.

Reply from Rahi Joshi, Marketing Associate at Elm House

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your Dad is at ease with us. I'll forward your warm sentiments to our home team. Kind regards.


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Review from David W (Next of Kin) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I want to say an enormous thank you to all the staff at Elm House. Although our relative found leaving her own home challenging, the staff welcomed her warmly and encouraged her to feel at home from the outset. During her time as a resident, you respectfully allowed her to develop a daily routine which
suited her needs and made her feel in control. When her health deteriorated the staff responded in a very professional and caring way. They ensured she was made as comfortable as possible. She couldn't have been better cared for than the way she was during her final days. Enormous thank you!

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Review from K E (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are excellent (sometimes understaffed). Overall very good.

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Review from C W (Nephew of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are kind and friendly. The rooms are small but are kept clean. Quality of food is very good, plenty of variety and lots of it. The staff manage to create a family atmosphere. Our aunt feels very safe and happy here. Nothing is too much trouble. The GP visits weekly, as does the hairdresser.
There are regular entertainments and plenty of homemade cake!

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Review from C P (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have always shown respect and kindness to my mother, nothing is too much trouble, and are very welcoming when we visit.

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Review from David P (Son of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother was only in the home for 5 weeks before passing away the care and attention she received was second to none. She was always dressed clean and tidy and her room was spotless.
My mother was cared for with kindness, compassion and understanding.

Reply from Steve Maddock, Manager at Elm House

Many thanks for taking the time to review our care home, it is with great appreciation that you have given us such a positive review. Thanks for all your support during your mother's time here.
Kind Regards.


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Review from Malcolm L (Nephew of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Elm House could not have been more helpful during my aunts stay with them.
They were always very pleasant and always had time to speak to us whenever we visited.
The food at the home was good and caterers soon got used to my aunt's request for breakfast which was almost always egg and
bacon.
The room she occupied was adequate and the view through the window fine.

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Review from Sue B (Niece of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always happy to help they provide excellent care.

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Review from Peter M (Son of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mother went into Elm House in December 2015 with Parkinson's Disease and mild dementia at short notice.
At first my brothers, sister and I were very concerned about her weakness and poor health, her bathroom was across the corridor but she always had help when needed.
We have been very satisfied
with the level of care she has had and not seen any neglect of care.
Any concerns we have had and rasied, have been dealt with swiftly and appropriately, throughout her stay.
We have found all staff kind, considerate and empathetic at all times and would recommend to anyone.

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Review from Margaret S (Sister of Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been well looked after with no complaints. She has enjoyed the company of all the care and cleaning ladies and gents. They have been very kind to her. Pity there is no toilet in the room, but has not been a problem.

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Review from Lesley L (Daughter of Resident) published on 6 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the level of care my father continues to receive at Elm House. The carers are kind and genuinely concerned about the happiness, comfort and well-being of the residents. They also make the families of the residents very welcome and nothing seems too much trouble for them. The carers
are skilled at balancing the various personalities and range of care and attention the residents require. The home has a nice atmosphere and the food is varied and of good quality. I would recommend Elm House without hesitation.

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Review from B J (Resident) published on 10 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am well looked after. The food is excellent. The staff are very patient and listen to me. They deal well with the different personalities.

Reply from Steve Maddock, Home Manager at Elm House

Thank you for taking the time to provide this feedback, which means a lot to the team here. We are delighted to hear that your experience at Elm House is so positive.


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Current Review Score: 8.8 (8.772)

Overview of Review Score

The Review Score of 8.8 (8.772) out of 10 for Elm House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.422 for Elm House is calculated as follows: ( (43 Excellents x 5) + (32 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 83 Ratings = 4.422

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.35 Points relating to the number of positive Reviews for Elm House is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 6 Positive Reviews ÷ 8 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

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Stacey Lloyd

Job Title: Home Manger

Joined: 2022

I am the home manager at Elm House, I was the previous Manager at Crossways Care Home for 2+ years.


I worked at The elm House for this from 2008 until 2020 and I worked as a domestic, Care Assistant and Care Team Leader to Deputy Manager.


I love my job and I really enjoy looking after people and making their day a little brighter.


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Diane

Job Title: Deputy Manager

Joined: 2021

Diane is a wonderful person, who wears her heart on her sleeve and all strives to do her best for the residents and staff.


She has had 5+ years of experience and joined Elm House in 2021.


Since then Diane has brought smiles to all involved in Elm House.


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Tina

Job Title: Admin

Joined: 2021

Tina has worked for the Minster Care group for a number of years, working as Care team leader, went on to do deputy manager at another home from the group and now working as Elm House Admin.


Tina enjoys a challenge and enjoys supporting others in the home, being a resident, staff member or family, she strives to help others.


Frequently Asked Questions about Elm House

What types of Care is Elm House registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Elm House provide?

Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Elm House have?

There are 40 Single Rooms.

What are the Facilities & Services at Elm House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elm House to the centre of Nantwich?

0.3 mile(s) as the crow flies, distance by road may be significantly further.