Elm House

76 Pillory Street, Nantwich CW5 5SS
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8.8 23 Reviews
  • Elm House, Nantwich
Elm House enjoys an excellent location in the heart of Nantwich. It is an attractive home with a caring and qualified staff team.

Residents enjoy spacious lounges, peaceful garden areas and full-time access to a friendly and experienced care team, with a number of extra services such as hairdressing available.

Staff are keen to promote a healthy level of physical and mental fitness, running a thorough activities programme, including many entertainments and excursions.

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Care Provided by Elm House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Stacey Lloyd (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Elm House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,225
  • (these prices are only a guideline, please contact Elm House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Elm House Reviews (23)

Total of 23, showing 21-23
8.8

Elm House has a Review Score of 8.8 (8.772) out of 10, based on 7 reviews in the last 2 years. Over all time Elm House has 23 reviews.

Overall Experience

  • 14
  • 6
  • 2
  • 0
  • 1

Date Published

23
4
4
7
16

Review from M F (Resident) published on 4 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am well looked after. The food is very good. The care women are all very sympathetic and understanding.

Reply from Steve Maddock, Home Manager at Elm House

Thank you for taking the time to provide this feedback. We are delighted to hear that you are happy at Elm House. This will mean a lot to our staff and we will share your comments with them.


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Cleanliness

Treated with Dignity

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Management

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Value for Money

Review from Marjorie B (Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a very nice home, I have nothing bad to say about this home. The food is lovely, it's a nice home altogether and I don't want to be anywhere else.

Reply from Steve Maddock, Home Manager at Elm House

Thank you very much for taking the time to share your views on living at Elm House. We are delighted that you are happy and feel well cared for, and will share your feedback with the staff team.


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Treated with Dignity

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Review from T M (Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is very good and caring staff are most helpful. Food is very good, room is smashing, help me to dress and wash. I feel safe.

Facilities

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Cleanliness

Treated with Dignity

Food & Drink

Staff

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Safety / Security

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Current Review Score: 8.8 (8.772)

Overview of Review Score

The Review Score of 8.8 (8.772) out of 10 for Elm House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.422 for Elm House is calculated as follows: ( (43 Excellents x 5) + (32 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 83 Ratings = 4.422

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.35 Points relating to the number of positive Reviews for Elm House is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 6 Positive Reviews ÷ 8 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

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Stacey Lloyd

Job Title: Home Manger

Joined: 2022

I am the home manager at Elm House, I was the previous Manager at Crossways Care Home for 2+ years.


I worked at The elm House for this from 2008 until 2020 and I worked as a domestic, Care Assistant and Care Team Leader to Deputy Manager.


I love my job and I really enjoy looking after people and making their day a little brighter.


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Diane

Job Title: Deputy Manager

Joined: 2021

Diane is a wonderful person, who wears her heart on her sleeve and all strives to do her best for the residents and staff.


She has had 5+ years of experience and joined Elm House in 2021.


Since then Diane has brought smiles to all involved in Elm House.


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Tina

Job Title: Admin

Joined: 2021

Tina has worked for the Minster Care group for a number of years, working as Care team leader, went on to do deputy manager at another home from the group and now working as Elm House Admin.


Tina enjoys a challenge and enjoys supporting others in the home, being a resident, staff member or family, she strives to help others.