The Elms

Elm Drive, Crewe CW1 4EH
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9.8 27 Reviews
  • The Elms, Crewe
The Elms is a purpose-built home in the Coppenhall area, approximately one mile from Crewe town centre. The home is staffed by a friendly team who promote a family atmosphere. Personal development and knowledge are also promoted, with the team achieving or working towards diplomas in care, and taking part in training programmes to enhance the level of care within the home. Residents are encouraged to have a say in home life through regular meetings.

Services include 24 hour residential care, respite care and day care.

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Care Provided by The Elms

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Nicola Brennan (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Elms

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,050
    • RESPITE Self-Funded Residential Care from £1,050
    • RESPITE Self-Funded Residential Dementia Care from £1,100

  • Hair dressing, chiropody, dental, spectacles, are not included in the weekly accommodation fees
  • (these prices are only a guideline, please contact The Elms to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Elms Reviews (27)

Total of 27, showing 1-20
9.8

The Elms has a Review Score of 9.8 (9.807) out of 10, based on 10 reviews in the last 2 years. Over all time The Elms has 27 reviews.

Overall Experience

  • 18
  • 9
  • 0
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Date Published

27
1
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17

Review from Y C (Daughter-in-law of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law had been a resident at The Elms for almost 2 years. We,as a family, cannot thank the staff enough for the care ,kindness and compassion shown to her during that time,we were so reassured to know that she was safe and comfortable. We found every member of staff and indeed the manager
to be friendly ,approachable and professional, going above and beyond for all the residents ,treating them with dignity and respect.
The home is a little dated ,however ,the domestic staff work tirelessly to ensure high standards of cleanliness throughout. Food is homecooked, plentiful and of a high standard ,with plenty of drinks provided throughout the day.We cannot recommend highly enough, thank you.

Reply from Nichola Brennan, Registered Manager at The Elms

We thank you for your kind words, it is always good to hear positive feedback when the staff work so hard.Your Mother-in-law is very much missed at The Elms by all.


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Review from J H (Daughter of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Two weeks of respite was required and The Elms provided immediate care. It was reassuring to know all needs were being met and all were safe. I was contacted when there were concerns and I was reassured of actions taken. The staff are all very friendly, approachable and knowledgeable.

Reply from Nichola Brennan, Registered Manager at The Elms

Thank you for the lovely feedback. I will share your comments with the staff team.


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Review from Diane W (Ex Family Member) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this care home highly enough. To know that a family member is safe and taken care of is wonderful. From all the staff, to make a snack in the middle of the night to personally getting items if the person cannot get to the shop. I have known many care homes in the past 10 years or
so and there is not one that can hold a candle to The Elm, the staff have such a relaxing lovely manner and genuinely care about their residents. You can call anytime no restrictions, it is constantly being cleaned, the manager and her staff do an amazing job on probably a very restricting budget. This care home should be outstanding on any register and the staff should be thanked and appreciated for the standout services they offer. They go above and beyond their jobs.
Thank you and well done.

Reply from Nichola Brennan, Registered Manager at The Elms

Thank you for your lovely feedback, it means a lot to have the recognition for the hard work of our staff.


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Review from C S (Daughter of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was originally admitted for a short-stay bed. The care shown to my mum has had and continues to be first class. Management is visible and easy to access. The care staff are warm, and friendly and show compassion and empathy to all residents. I am a nurse of 30 years and it takes a lot to impress
me and I have very high standards however I have not been disappointed. Medication rounds are safe and given correctly, residents are given lots of drinks throughout the day and food is of good standards. The home is so clean and the domestics work so hard to keep the home clean.


This home is like an extended family and I am just praying that my mum gets a permanent bed here as she has now decided to stay in residential care and has settled so well. Thank you The Elms Team for letting me rest knowing my precious mum is so well looked after!


Reply from Nichola Brennan, Registered Manager at The Elms

Thank you so much for your kind words, it is good to hear the hard work from the staff is recognised. Your mum is a pleasure to look after, and the support you give to us is very much appreciated also.


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Review from Carole K (Wife of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been to The Elms several times. This year, I have found the manager very helpful in arranging respite. He is always happy there and finds the staff warm and friendly. He always says how ell he is looked after, and the food is excellent.

Reply from Nichola Brennan, Registered Manager at The Elms

Thank you for your kind feedback; he is a pleasure to look after, and all the staff look forward to his return for future respite.


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Review from M E (Respite Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was in respite care for two weeks after I had a hip replacement.
The staff were very helpful and caring.
I was very impressed with all the staff I came into contact with.
They were looking after some very disabled people; their care and kindness were super.

Reply from Nichola Brennan, Registered Manager at The Elms

Thank you for your kind words; we hope you are keeping well.


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Review from Linda A (Daughter of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only in the home for a short period of time but I cannot thank the staff enough for their care, support and diligence. The Elms is a lovely place, very homely and calm and I would happily recommend it to others for their relatives who require residential care.

Reply from Nichola Brennan, Registered Manager at The Elms

Thank you for the kind feedback, I will share this feedback with the team.


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Review from Andy A (Son-in-law of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I were thankful of my mother in laws care at The Elms. It was a huge blessing at a troubled time for us all. All the staff were fantastic, friendly people and a real credit to the caring profession and should be very proud of themselves and the work they provide. I would have no hesitation
in recommending The Elms to anyone!

Reply from Nichola Brennan, Registered Manager at The Elms

Thank you for your lovely feedback. We appreciate you recognising our staff's efforts, our team always strive to ensure residents' well-being and high care standards are always maintained. I will forward your kind words to our team.


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Review from Laura E (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at The Elms for a fair few years after him having 2 strokes. He can be a handful at times and can take his frustration out on the staff but no matter what he has said or done they do not take it to heart and help him in his daily routine. All staff are fantastic with him and will always
bend over backwards for him as well as the other residents, they are great with them all, I couldn't ask for better carers for my dad.

Reply from Rahi Joshi, Head Office at The Elms

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and it is a pleasure to have your dad with us, our home team ensures residents' well-being and high care standards are always maintained. I'll forward your warm sentiments to our home team.
Kind regards,
Rahi.


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Review from Michelle W (Relative of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my uncle today the home was very clean and tidy, staff are very helpful and friendly. Although it’s an old building and outdated, staff have made it look lovely and welcoming and are doing their best for it to look nice. My uncle is very happy here and has been a resident for 3 years or
over if he needs anything staff go above and beyond to support him, nothing is too much trouble, can’t thank them enough keep up the good work.

Reply from Rahi Joshi, Head Office at The Elms

Thank you for sharing your experience with us. We appreciate your feedback and are delighted that your uncle is doing well with his tailored care. Our home team ensures to maintain high care standards at all times. I will forward your sentiments to the home team.
Kind regards,
Rahi.


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Review from Jean B (Cousin of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident was happy in The Elm, although only there for a short period of time, we could not fault the staff. Her only complaint was the food could have been better. The resident passed away on 28th January 2023 with one of the carers with her.

Reply from Nichola Brennan, Registered Manager at The Elms

Thank you for your feedback. We will take on your comments regarding the food.
We are sorry for your loss; your cousin was a lovely lady and will be missed.


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Review from Rachel F (Respite Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, have helped me to regain my confidence and become totally independent. So I am able to return to my own home. Exceptionally brilliant staff in all departments, catering for all my various needs. Have given me more understanding of other people's needs and not just to care about myself.
Gold star all around.

Reply from Nichola Brennan, Registered Manager at The Elms

Thank you for your kind words. We are so happy you are finally home, and managing so well.


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Review from M S (Respite Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found all the staff very friendly, nothing too much trouble. They were short-staffed some days though, and one or two little things did get overlooked because of this. I should like to mention when serving food out, they should wear gloves, plus long hair needed putting up out of the way, as a lot
of staff did this, but not everyone. I thought the doctor should have made an appearance during the three weeks I was there, but that's up to doctors I expect.
Overall, staff we're friendly, helpful, they do as much as possible. Managers and office staff - excellent.

Reply from Nichola Brennan, Registered Manager at The Elms

Thank you for your review. We will take on board all of our comments and work to improve the service.


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Review from Sally C (Daughter of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just spent 4 weeks in respite at The Elms in Crewe after her accelerated dementia during the difficult times of Covid. It was so very hard at 89 taking her from her own home which she had previously loved and lived safely for so long. I can't praise the manager, assistant manager, and the
entire team for looking after her so very well. Also, they were so caring and supportive to my brother and I at such a difficult and emotional time. We were particularly impressed with how the chef worked hard to find tasty food for his only vegetarian resident! It was a real family atmosphere and an incredible testimony to the hard work and challenges faced and the dedication of carers all over the country - especially during Covid. Thank you so very much!

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Review from Josephine O (Sister of Resident) published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother, who they care for, is extremely happy as they look after him extremely well and I am very happy for him to be in a care home with dedicated staff and all the help they give him and as he is on end of life, they could not do as much as they are doing for him.

Reply from Nichola Brennan, Registered Manager at The Elms

Thank you Josie, for your lovely review, I will share your kind words with the staff, your brother will be sadly missed.


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Review from C C (Resident) published on 26 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I spent 7 months at The Elms after my home was badly damaged by fire. At that time I was confined to a wheelchair having had my leg amputated4 months earlier. The staff were very caring and helpful and gave me every encouragement when I was learning to walk on a prosthetic leg. By the time my home had
been repaired and adapted to my needs, I felt I was saying goodbye to friends, not staff.

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Review from Winston B (Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came out of hospital and was not strong enough to look after myself. I came to The Elms for respite reasons. My strength, energy and outlook improved tremendously. A very focused and caring staff. If I need respite again, I will have The Elms as top of my list.

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Review from M B (Son of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent a happy 14 months here at Elms.

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Review from Alison B (Daughter of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was very happy at The Elms. All the staff were really helpful, polite and very friendly. Also, the ladies in management were always very helpful to us. The food was really good and they always made the home feel like home. Thank you.

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Review from Susan E (Daughter of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

More than a care home, a home from home. All staff caring and home is spotless. My mum was very happy here for three years in a lovely room thanks to all staff. I was always made so welcome and my mum was treated so well by all staff.

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Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for The Elms is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.807 for The Elms is calculated as follows: ( (93 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 114 Ratings = 4.807

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Elms is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Nichola Brennan

Job Title: Registered Manager

Nichola started her career in care settings in 2003 as a Domestic Assistant, over the years Nichola has covered many job roles in the home, including cook, Care Team Leader, Administrator, before becoming a Manager in 2009.


Frequently Asked Questions about The Elms

What types of Care is The Elms registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Elms provide?

Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does The Elms have?

There are 41 Single Rooms.

What are the Facilities & Services at The Elms?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Elms to the centre of Crewe?

0.5 mile(s) as the crow flies, distance by road may be significantly further.