Hair dressing, chiropody, dental, spectacles, are not included in the weekly accommodation fees
The Elms has a Review Score of 9.8 (9.807) out of 10, based on 10 reviews in the last 2 years. Over all time The Elms has 27 reviews.
Review from Mike H (Son of Resident) published on 23 January 2018
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Value for Money
Review from Lynn C (Daughter of Resident) published on 18 January 2018
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Overall Experience
4.0 out of 5
The facilities need updating but again the staff work extremely well around it.
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Review from Freda M (Resident) published on 11 July 2016
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Overall Experience
4.0 out of 5
Reply from Nick Brennan, Home Manager at The Elms
We are delighted to hear that you enjoyed your stay at The Elms. Ensuring a homely, friendly atmosphere is really important to us, and we are encouraged to hear that this is the experience you found. Thank you very much for taking the time to provide this feedback and we look forward to welcoming you back in the future.
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Review from Sherley P (Resident) published on 27 June 2016
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Overall Experience
5.0 out of 5
Reply from Nick Brennan, Home Manager at The Elms
Thank you very much for taking the time to provide us with this feedback. We aim to maintain high standards at The Elms and we are so delighted to hear this has been your experience of the activities, food and environment.
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Review from Alma G (Resident) published on 15 April 2016
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Overall Experience
4.0 out of 5
Reply from Nick Brennan, Home Manager at The Elms
Thank you very much for taking the time to provide this feedback. It means a great deal to the team here and we are so pleased to hear you are happy at The Elms.
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Review from Phyllis H (Resident) published on 15 April 2016
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Overall Experience
5.0 out of 5
Reply from Nick Brennan, Home Manager at The Elms
Thank you very much for this great feedback! We are delighted to hear that you are happy at The Elms and enjoy the range of activities going on.
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Review from Yvonne B (Daughter of Resident) published on 29 February 2016
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Overall Experience
4.0 out of 5
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Safety / Security
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Value for Money
The Review Score of 9.8 (9.807) out of 10 for The Elms is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.807 for The Elms is calculated as follows: ( (93 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 114 Ratings = 4.807
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Elms is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Feb 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Nichola started her career in care settings in 2003 as a Domestic Assistant, over the years Nichola has covered many job roles in the home, including cook, Care Team Leader, Administrator, before becoming a Manager in 2009.
