Florence Grogan House

Shelley Road, Blacon, Chester CH1 5XA
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9.7 30 Reviews
  • Florence Grogan House, Chester
Florence Grogan House provides outstanding residential, respite and day care in a pleasant and friendly environment that looks to respect personal freedoms and dignity.

The home includes a pioneering specialist dementia household, designed to maximise wellbeing and independence for people with dementia.

A memorabilia and tranquillity room is a successful addition to the home, and there is a great deal of scenic countryside and wildlife to enjoy.

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Care Provided by Florence Grogan House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ian Grindley (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1997

Funding & Fees Guide for Florence Grogan House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,150
  • (these prices are only a guideline, please contact Florence Grogan House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Florence Grogan House Reviews (30)

Total of 30, showing 1-20
9.7

Florence Grogan House has a Review Score of 9.7 (9.697) out of 10, based on 21 reviews in the last 2 years. Over all time Florence Grogan House has 30 reviews.

Overall Experience

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  • 5
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Date Published

30
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9
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Review from L R (Ex Family Member) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I walk into Florence Grogan you feel at home. All the staff including management make me feel welcome. The home smells clean and all the residents who I speak to are very happy. My ex husbands Nan has been in Florence Grogan since November 2023 and I can honestly say I've never seen her so happy.
When I come to visit the staff offer my a hot drink and can not do enough. The care staff are so attentive to all the residents which is amazing to see.

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

Thank you for your wonderful feedback. We're delighted to hear that Florence Grogan feels like home and your Nan is so happy here. Our team strives to create a warm, welcoming, and caring environment for all residents. We appreciate your support.


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Review from S P (Friend of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find most of the staff pleasant and polite but there is an exception. I visit a lady who is elderly and she is very happy with the care she receives but will always say that the majority of carers (staff) are good with her and have time for her but there are exceptions.

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your loved one's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.


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Review from J D (Daughter of Resident) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad became a resident of Florence Grogan House after a number falls at the beginning of this year. I find the staff to be caring and friendly and treat my dad with dignity. They took the time to understand his needs and make him welcome. The managers have been very generous with their time and have
helped me through the process. Thank you.

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

Thank you for your kind words. We're delighted to hear that your dad feels welcomed and well cared for at Florence Grogan House. Our team is committed to providing person-tailored care, and it's wonderful to know that our efforts have made a positive impact. Kind regards.


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Review from M E (Daughter of Resident) published on 6 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was well looked after by the staff and management who always had time for her. Mum was very happy there.

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

Thank you for sharing your thoughts with us. We are happy to know that your mother was comfortable and satisfied with the care provided, our team's hard work is always to maintain our users' care standards as high as possible. Your feedback will be passed on to the home team. Kind regards


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Review from John D (Son of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at Florence Grogan House set up the room for my Mum's birthday party and the room looked great. The carers really look after my Mum and make her feel safe and taken care of. She really enjoyed her party on 01/04/2024.

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your mum's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.


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Review from Peter D (Son of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was reluctant to leave her home, understandably after so long in the same house, but the manager and staff put her mind at rest over the move.
From the start she was made welcome, and treated with love and affection by the staff.
This greatly helped ease her transition, and continues to
do so.
Thanks to all the management and staff at Florence Grogan House!

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

We understand how difficult it can be to transition from one's home, and we're glad that our team could provide the support and care needed to ease this process for her. Our resident's well-being is our utmost priority. I'll forward your warm sentiments to our home team.


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Review from Hilda B (Respite Resident) assisted by family/friend published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to the home for two weeks respite, all the staff made me welcome and nothing was too much trouble. I would recommend Florence Grogan House to everyone, the food is excellent and the staff are so kind, had my hair cut by a wonderful hairdresser. Please keep up the good work. I hope to return soon.

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

It is a pleasure to care for you and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team. Kind regards.


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Review from Dawn L (Daughter of Resident) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Florence Grogan for nearly 15 months, unfortunately, she passed away. My pain of losing Mum was greatly eased by the management and staff. The care she received was exceptional -nothing was too much trouble.
When I stayed the night before her passing, a staff member finished work and
came back with tea for myself and my husband - so kind and thoughtful. I will always be in debt to these lovely people who make a real heart-felt difference in difficult times. You are all truly amazing, and it needs recognising.

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

We are deeply saddened by the loss of your mum, and our heartfelt condolences go out to you and your family during this difficult time. We're grateful for the trust you and your family have placed in us. I will forward your sentiment to the home team.


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Review from S B (Son of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was here for two weeks of respite the moment we walked into Florence Grogan we were made welcome by all the staff the carer my 97-year-old mother received was fantastic and we will always be grateful to you.

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

We are grateful for your kind words and are here for you and your family. Thank you for entrusting us with your mother's care. Kind regards


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Review from Adam S (Grandson of Resident) published on 24 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for taking excellent care of my grandmother even though she doesn't know who we are. I know she is surrounded by the kindest, most caring people and I thank you for that. Keep up the good work.

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

It is a pleasure to care for your grandmother and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.
Kind regards.


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Review from Deborah W (Daughter of Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my mother's care. I am so pleased that she is so well looked after. The dining tables at Christmas were wonderful, you could have been in a five-star hotel. The activities and outings are well thought out. The staff are very caring towards all the residents, who are happy when I
chat to them. Well done Florence Grogan House, big thanks.

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

It is a pleasure to care for your mum and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.
Kind regards.


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Review from A G (Daughter of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On first impression I found Florence Grogan House to be a warm, welcoming place, a little chaotic which I liked. The staff seemed happy and friendly to residents and families (it's hard to put a loved one into care when they have always said they never wanted to go). My father is not a mixer so the
activities though varied were not for him. Not having had any dealings with care homes before the price was a bit of a shock but money paid for heating, lighting, cleaning, staffing, washing and meals so not complaining. We went into this with a lot of trepidation but it has turned out as a positive experience for both my father and I. The fear has gone and would if necessary seek to place him back there, no qualms at all, even from him.

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

We truly appreciate your kind words about Florence Grogan House. Creating a joyful and compassionate atmosphere for our residents and visitors is our top priority. Thank you for noticing the efforts of our staff; your support means the world to us.
Kind regards.


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Review from C M (Daughter of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Florence Grogan for a short period, during which she was treated with overwhelming care and dignity by the wonderful staff. The manager was such a caring and supportive person both to my mother and the family.
We will always be so very grateful for the love and support we all received
whilst my mother was at Florence Grogan.

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your mother's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.


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Review from S L (Wife of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had a lovely relaxing week of respite care. It's his 2nd visit and he likes it. Having familiar, friendly people to welcome him is so good for his confidence. It's a very well-run, efficient and friendly care home. Well done all of the team, and thank you!

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

We are grateful for your kind words and are here for you and your family. Thank you for entrusting us with your husband's care.
Kind regards.


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Review from Angela B (Daughter of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff do all they can to ensure residents receive high levels of care. They keep relatives up to date and are excellent communicators.
The manager has high levels of visibility and is approachable and always happy to help.
Admission to the home is conducted in a sensitive manner, offering reassurance
to residents and their families.

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

Thank you for recognising our team's dedication to providing exceptional care and communication. We're grateful for the trust you and your family have placed in us. I will forward your sentiment to the home team.
Kind regards,
Rahi


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Review from Sue J (Daughter of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute Mum arrived at the care home, she was welcomed by the manager and all the staff on duty. The care home has such a homely feel, and my mind was put to rest knowing Mum would fit in.
It's 4 months on, and she is so at home; she has improved so much and couldn't be happier. I can't thank
all the staff enough for their ongoing care and support.

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

We are truly touched by your words. Providing a warm and homely environment for the residents is our utmost priority. We are delighted to hear that she has settled in so well. Thank you for taking the time to share your positive experience with us.
Kind regards.


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Review from K T (Respite Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived two days ago not knowing what to expect, everybody is friendly and smiley. Nothing is too much trouble, they do not mind how many questions you ask, no matter how silly it may be. That goes for nighttime too. I am not a good sleeper, they encourage me to go back to bed, no matter how many
times I got up, with nothing but kindness, even to middle of the night cup of tea.

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

We're delighted to hear about your positive experience at Florence Grogan House. Our team is dedicated to providing a warm and welcoming environment and your comfort is our top priority. We're here to ensure your stay is as pleasant as possible. Thank you for sharing your kind words with us.


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Review from Karen D (Daughter of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad went into the dementia household at Florence Grogan House. Putting a loved one into care was a difficult decision for us and we were grateful to all of the staff for reassuring us that they would care and support Dad as he settled in. They kept the family informed as to his progress in the early
days and continued to update us over the following weeks. The manager and his team all contribute to caring for the residents and go out of their way to ensure that they are kept safe and that their individual care needs are met. We were able to visit as often as we liked and were always made to feel welcome. It was a happy place to be, and the staff put a smile even during the most challenging of times.

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

We understand how emotional and challenging it can be to transition your loved one into a care home, and we appreciate you sharing your experience with us. We are touched by your kind words and deeply grateful for your trust in us to care for your dad during this important time.
Kind regards.


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Review from Sheila C (Daughter of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here a while now, it took time for her to settle and accept her new surroundings but the staff played a big part in that with their care and support. Mum is very happy here now and is a popular resident, but again, that's down to the management and his staff making you feel safe, comfortable
and happy. I was made to feel very welcome when I visited Mum. Overall, a lovely, happy atmosphere at the home.

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

Thank you for sharing your experience with us. We are delighted to know your mum is settled and happy with her tailored care plan, we ensure to maintain our care standards always. Your kind words will be passed on to the team.


Best Regards,


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Review from Pauline B (Daughter of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is an extremely emotional time taking your mum away from her home for the last time. Arrived at the care home and the staff were absolutely amazing, so caring, friendly and welcoming. As time has gone on, I have no worries about the level of care, from management to domestics, my mum receives from
them. It is, and feels, very homely and a pleasure to visit.

Reply from Rahi Joshi, Marketing Associate at Florence Grogan House

We understand how emotional and challenging it can be to transition your loved one into a care home and we appreciate you sharing your experience with us. We are touched by your kind words and deeply grateful for your trust in us to care for your mum during this important time. Kind regards.


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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for Florence Grogan House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.697 for Florence Grogan House is calculated as follows: ( (182 Excellents x 5) + (62 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 251 Ratings = 4.697

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Florence Grogan House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Florence Grogan House

What types of Care is Florence Grogan House registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Florence Grogan House provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Florence Grogan House have?

There are 40 Single Rooms.

What are the Facilities & Services at Florence Grogan House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Florence Grogan House to the centre of Chester?

2.0 mile(s) as the crow flies, distance by road may be significantly further.