Gleavewood has a Review Score of 9.9 (9.858) out of 10, based on 31 reviews in the last 2 years. Over all time Gleavewood has 56 reviews.
Review from Megan K (Sister of Resident) published on 17 March 2025
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Reply from Julie Wansbrough, Home Manager at Gleavewood
Thank you for your feedback, which we will share this with the team.
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Review from Jacqueline B (Daughter of Resident) published on 18 February 2025
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Reply from Julie Wansbrough, Home Manager at Gleavewood
Thank you for sharing your experience and views on your Mum's move to Gleavewood, we are pleased that the transition was smooth and that your Mum is settling into her new home. I will share your feedback with the team.
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Review from Carl B (Nephew of Resident) published on 15 January 2025
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Reply from Rahi Joshi, Marketing Associate at Gleavewood
Thank you so much for your kind words. We're glad to hear your uncle is happy and well cared for. Our team is dedicated to providing the best support possible, and your appreciation means a lot to us.
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Review from J H (Daughter of Resident) published on 15 January 2025
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Reply from Rahi Joshi, Marketing Associate at Gleavewood
Thank you for your lovely feedback. We are happy to hear your mum is happy and well cared for. Our team is dedicated to creating a welcoming and supportive environment for residents and their families.
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Review from M O (Daughter of Resident) published on 3 January 2025
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Reply from Julie Wansbrough, Home Manager at Gleavewood
Thank you for your feedback, we are pleased to hear you are happy with the service your relative receives at Gleavewood.
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Review from James C (Son of Resident) published on 9 December 2024
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Reply from Julie Wansbrough, Home Manager at Gleavewood
Thank you for your review, we will share your feedback with the team.
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Review from J B (Daughter of Resident) published on 7 November 2024
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Reply from Julie Gerrard, Home Manager at Gleavewood
Thank you for your feedback, we are pleased to hear that your mum feels settled at the home and is happy with the care she receives, we will share this feedback with the team.
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Review from Teresa S (Daughter of Resident) published on 15 October 2024
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Reply from Rahi Joshi, Marketing Associate at Gleavewood
Thank you so much for sharing your kind words. We're truly grateful that Gleavewood could provide the care and support your mum needed during such a challenging time.
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Review from Alex W (Daughter-in-law of Resident) published on 19 September 2024
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Reply from Julie Gerrard, Home Manager at Gleavewood
Thank you for taking the time to share you feedback, we are pleased that you are happy with the service that your mum is receiving at Gleavewood, your feedback will be shared with the team.
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Review from A W (Sister of Resident) published on 18 September 2024
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Reply from Julie Wansbrough, Home Manager at Gleavewood
Thank you for the lovely comments on your and your brother's experience of Gleavewood, I will share your comments with the team.
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Review from K B (Niece of Resident) published on 12 September 2024
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Reply from Julie Gerrard, Home Manager at Gleavewood
Thank you for your feedback, we are pleased your auntie feels settled and is happy at Gleavewood, we will share your review with the team.
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Review from Katie B (Friend of Resident) published on 12 September 2024
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Reply from Julie Gerrard, Home Manager at Gleavewood
Thank you for sharing your feedback on our home, we will share this with the team.
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Review from Paul N (Son of Resident) published on 8 July 2024
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Reply from Julie Gerrard, Home Manager at Gleavewood
Thank you for your feedback, we are pleased your dad is happy at the Gleavewood. We will share your feedback with the team.
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Review from Christine B (Daughter of Resident) published on 5 July 2024
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Reply from Julie Gerrard, Home Manager at Gleavewood
Thank you kindly for the positive feedback, your mum is a lovely lady and it was a pleasure to look after her, she is very much missed by everyone. We will share your feedback with the team and thanks again for taking the time to share your views and experience of the home. We wish your mum all the best for the future.
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Review from R E (Son of Resident) published on 16 May 2024
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Reply from Julie Gerrard, Home Manager at Gleavewood
Thank you for your feedback, we are pleased that you are reassured regarding your mother's experience of living at the home.
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Review from H H (Niece of Resident) published on 14 May 2024
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Reply from Julie Gerrard, Home Manager at Gleavewood
Thank you for your kind review, we will share your feedback with the staff team.
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Review from Diane A (Daughter of Resident) published on 22 April 2024
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Reply from Julie Gerrard, Home Manager at Gleavewood
Thank you for your lovely feedback, we are pleased your mum is happy and settled at the home, we will share your feedback with the team.
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Review from P D (Friend of Resident) published on 11 April 2024
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Reply from Julie Gerrard, Home Manager at Gleavewood
Thank you for your feedback, we are pleased to hear that your friend is settled and happy at the home, and we will share your comments with the team.
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Review from S W (Son of Resident) published on 8 April 2024
Submitted via Website •
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Reply from Julie Gerrard, Home Manager at Gleavewood
Thank you for your feedback, it is nice to know that you feel your Mum is safe and well cared for at the home, your review will be shared with the staff team.
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Review from A M (Niece of Resident) published on 12 March 2024
Submitted via Website •
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Reply from Julie Gerrard, Home Manager at Gleavewood
Thank you for taking the time to share your feedback, we are pleased you were reassured that your relative received care that was responsive to her needs during her time at the home, your relative is greatly missed by the team.
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The Review Score of 9.9 (9.858) out of 10 for Gleavewood is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.858 for Gleavewood is calculated as follows: ( (303 Excellents x 5) + (46 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 351 Ratings = 4.858
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Gleavewood is based on 31 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 31 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Dec 2023
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