The Hawthorns

Hawthorn Street, Wilmslow SK9 5EJ
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9.7 38 Reviews
  • The Hawthorns, Wilmslow
The Hawthorns is a purpose-built residential care home, enjoying an excellent reputation and location in the heart of Wilmslow. The home is spacious and well maintained, with a number of pleasant indoor and outdoor spaces for residents to enjoy.

24 hour residential care, respite care and day care services are all provided by a caring and qualified staff team.

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Care Provided by The Hawthorns

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Marites Corker (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (39)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Hawthorns

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • RESPITE Self-Funded Residential Care from £1,000
  • (these prices are only a guideline, please contact The Hawthorns to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Hawthorns Reviews (38)

Total of 38, showing 1-20
9.7

The Hawthorns has a Review Score of 9.7 (9.722) out of 10, based on 19 reviews in the last 2 years. Over all time The Hawthorns has 38 reviews.

Overall Experience

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Date Published

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Review from Frank C (Son of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was cared for and loved with great kindness by all members of the staff. When visiting all my mum's friends and relatives were welcomed as members of this loving community. It is not possible to praise them enough.

Reply from Rahi Joshi, Marketing Associate at The Hawthorns

Thank you for your heartfelt words. It means so much to know that your mum was cared for with kindness. I will pass your kind sentiments onto the home team. Kind regards


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Review from Judy J (Daughter of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hawthorns is a very caring environment for my dad. He is happy here and very well looked after. The staff are very welcoming and happy to assist in any way they can.

Reply from Rahi Joshi, Marketing Associate at The Hawthorns

Thank you for your kind words. We're delighted to hear that your dad feels happy and well cared for at The Hawthorns. Our team truly appreciates your feedback.


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Review from Paul B (Son of Resident) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received at the home was excellent. All staff treated her with care and dignity.

Reply from Rahi Joshi, Marketing Associate at The Hawthorns

Your feedback means a lot to our team. We are grateful to have the opportunity to care for your mother. Thank you for your kind words.


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Review from Fiona M (Daughter of Resident) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mum receives from The Hawthorns. The staff are all very pleasant and helpful and can answer any questions I may have regarding Mum or care. Mum is always clean and tidy and settled when I visit her.

Reply from Rahi Joshi, Marketing Associate at The Hawthorns

Thank you for your feedback. We're so pleased to hear that your mum is well cared for and that our team is always there to support you.


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Review from Carole C (Daughter of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently stayed at The Hawthorns for one week of respect care. The stay was of such a high standard, and the staff are so kind, welcoming and professional that my father has now returned to The Hawthorns as a permanent resident. Support for the family is clearly very important, and we have
all felt both welcome and supported. Care comes first in this home. The manager, deputy and administrator are all exceptional. We are so grateful.

Reply from Rahi Joshi, Marketing Associate at The Hawthorns

Thank you for sharing your wonderful feedback about The Hawthorns. We're thrilled to hear that your father's respite stay was such a positive experience that he chose to return as a permanent resident. Your kind words about our team and their dedication mean so much. Kind regards.


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Review from C S (Daughter of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a very friendly and caring home. The staff are very dedicated to looking after all residents. The facilities could be improved but I am happy that my mum is safe and well looked after there.

Reply from Rahi Joshi, Marketing Associate at The Hawthorns

Thank you for your kind feedback. We're glad to hear that Mum is happy and comfortable at The Hawthorns. We appreciate your input on the facilities and will take it into account as we work towards continuous improvement. Kind regards.


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Review from Lynn S (Daughter-in-law of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were recommended this care home by a work colleague and we have not been disappointed. Father-in-law is cared for in a calm, friendly and dignified manner. All his needs are met, he is always clean and neatly dressed. He himself says he enjoys the food, feels safe, likes all the staff and is very
comfortable. Lots of activities to choose from. Bedroom is comfortable and clean. Building needs some refurbishment but staff are amazing and approachable.

Reply from Rahi Joshi, Marketing Associate at The Hawthorns

Thank you for your thoughtful review. We're pleased to hear that your father-in-law is well-cared for and feels safe and comfortable at The Hawthorns. We acknowledge the concern raised by you in terms of refurbishment, which will be considered for further review and make the necessary changes if required. Kind regards.


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Review from G L (Stepson of Resident) published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and helpful and a good atmosphere.

Reply from Rahi Joshi, Marketing Associate at The Hawthorns

Thank you for sharing your experience with us. Kind regards


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Review from Lorna V (Daughter of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been at The Hawthorns for 2 weeks but she has settled in so well. She loves her room and all the staff are so friendly towards her and me She is joining in activities which I never thought she would do and the overall change in her in such a short period is wonderful. Thank you everyone!

Reply from Rahi Joshi, Marketing Associate at The Hawthorns

It is a pleasure to care for your mum and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team. Kind regards


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Review from L A (Granddaughter of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were incredibly helpful and caring. They made my grandmother feel very welcome. She was very well looked after and I cannot fault the service given.

Reply from Rahi Joshi, Marketing Associate at The Hawthorns

It is a pleasure to care for your grandmother and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.


Kind regards,
Rahi.


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Review from K S (Daughter of Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here since April this year until October when she sadly passed away. I cannot express how much myself and my family were welcomed and supported by the staff from a first look around before Mum took residence until she passed away. As a family we were constantly informed of Mum's health
and welfare, and whenever we phoned them to check up on how Mum was they were always able to inform me and not ask me to wait till they found someone who knew about my mum. The care Mum got was first class and she loved all the staff (her eyes lit up when they entered the room). Thank you from the bottom of my heart.

Reply from Rahi Joshi, Marketing Associate at The Hawthorns

I am sorry for your loss. It was our privilege to care for your mum, and we're grateful for the trust you placed in us. Thank you for your kind words, I will pass it on to the home team.
Kind regards.


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Review from Glen S (Son of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Month on month, The Hawthorns displays a happy, caring environment.
The staff are always smiling, very friendly and welcoming when we visit.

Reply from Rahi Joshi, Marketing Associate at The Hawthorns

We truly appreciate your kind words about The Hawthorns. Creating a joyful and compassionate atmosphere for our residents and visitors is our top priority. Thank you for noticing the efforts of our staff; your support means the world to us.
Kind regards.


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Review from J S (Daughter-in-law of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving into the Hawthorns in 2020 my mother-in-law has been well cared for and has thrived due to the care and considerate nature of all the staff (domestics, care staff and management). It is our extended family and we feel so lucky that she lives there. Recently she has deteriorated and the
staff have been marvellous and looked after her with dignity and love. We can't rate the staff any higher they are all angels.

Reply from Rahi Joshi, Marketing Associate at The Hawthorns

We are deeply touched by your appreciation for the care and support your mother-in-law receives at The Hawthorns. Our dedicated team is committed to providing compassionate and tailored care to all residents. Thank you for entrusting us with her care.
Kind regards.


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Review from J W (Son of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entry, The Hawthorns feels welcoming, notably no smells! The manager and all the staff are kind and work hard to make everyone feel at home. They are endlessly helpful and supportive. I can't imagine a more special place for my father where he is safe among lovely people.

Reply from Rahi Joshi, Marketing Associate at The Hawthorns

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your father's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.


Kind regards,


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Review from Kay J (Daughter of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't have found a more caring, safe and lovely home for mum. Every member of staff has been wonderful with her and our family. It really is a home-from-home. Friendly and very welcoming, I have every faith that mum is being well looked after. Thank you all for your amazing work.

Reply from Rahi Joshi, Marketing Associate at The Hawthorns

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your mum's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.


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Review from Angela P (Sister of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and myself moved our sister from a home in Manchester miles away from her family; the best move ever. Sister and ourselves couldn't be happier. Sister is washed, dressed and out of bed every day (kept in bed previously in other home). The staff of all ranks are excellent and treat residents
with respect. The care is second to none with activities daily. Practically every day Sister says she has never been happier.

Reply from Rahi Joshi, Marketing Associate at The Hawthorns

Thank you for sharing your experience with us. We are delighted to know your sister is settled in and happy to participate in activities at home, our team ensures to maintain tailored care at all times. I will pass your kind words to the home team, who will be happy to hear this!
Kind regards,
Rahi.


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Review from G H (Brother of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the few short weeks my sister has resided at The Hawthorns, she has blossomed. On every one of our visits, she tells us how happy she is, thanks to all the staff and the professional, attentive and respectful care she receives.

Reply from Rahi Joshi, Marketing Associate at The Hawthorns

Thank you for sharing your experience with us. We are delighted to know your sister is settled and happy with her tailored care plan, we ensure to maintain our care standards always. Your kind words will be passed on to the team.
Best Regards,
Rahi.


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Review from Janet F (Daughter of Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely welcome from staff and management. Carers are brilliant and professional. The lunch is always something different and sounds very nice. They are asked what they want for breakfast, so very accommodating to the residents. The Hawthorns is a lovely, clean and friendly care home with hard-working
carers and management, well looked after.

Reply from Rahi Joshi, Marketing Associate at The Hawthorns

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your loved one is at ease with us. I'll forward your warm sentiments to our home team.


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Review from M B (Son of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff and management make for an excellent experience for the residents. Good food, entertainment and a high level of care. I'm so pleased my mum ended up in their home and I would love to see my nanna in the same home.

Reply from Rahi Joshi, Marketing Associate at The Hawthorns

Thank you for your kind words. Your feedback is very much appreciated and we are delighted to know your mum is doing well with us, we ensure to maintain high care standards at all times. I will forward your kind sentiments to the home team.
Kind regards,
Rahi.


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Review from Cameron D (Relative of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff to be friendly, helpful and caring. The home is clean, tidy and well-kept. I would have no hesitation in recommending it to someone.

Reply from Rahi Joshi, Marketing Associate at The Hawthorns

Thank you for sharing your experience with us. We ensure to maintain high-quality care standards at all times. I will pass on your kind words to the home team. Kind regards, Rahi.


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Current Review Score: 9.7 (9.722)

Overview of Review Score

The Review Score of 9.7 (9.722) out of 10 for The Hawthorns is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.722 for The Hawthorns is calculated as follows: ( (171 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 227 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Hawthorns is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Apr 2021

Overall
Good

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about The Hawthorns

What types of Care is The Hawthorns registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Hawthorns provide?

Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does The Hawthorns have?

There are 39 Single Rooms.

What are the Facilities & Services at The Hawthorns?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Hawthorns to the centre of Wilmslow?

0.4 mile(s) as the crow flies, distance by road may be significantly further.