The Hawthorns

Hawthorn Street, Wilmslow SK9 5EJ
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9.7 38 Reviews
  • The Hawthorns, Wilmslow
The Hawthorns is a purpose-built residential care home, enjoying an excellent reputation and location in the heart of Wilmslow. The home is spacious and well maintained, with a number of pleasant indoor and outdoor spaces for residents to enjoy.

24 hour residential care, respite care and day care services are all provided by a caring and qualified staff team.

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Care Provided by The Hawthorns

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Marites Corker (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (39)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Hawthorns

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • RESPITE Self-Funded Residential Care from £1,000
  • (these prices are only a guideline, please contact The Hawthorns to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Hawthorns Reviews (38)

Total of 38, showing 21-38
9.7

The Hawthorns has a Review Score of 9.7 (9.722) out of 10, based on 19 reviews in the last 2 years. Over all time The Hawthorns has 38 reviews.

Overall Experience

  • 28
  • 9
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Date Published

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Review from D M (Son of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative moved into The Hawthorns three months ago and she has been very happy there. The staff are all very helpful and friendly and treated my relative with respect and dignity. There is a lovely, friendly atmosphere at The Hawthorns, and all the residents seem happy and sociable. Unfortunately,
The Hawthorns could not provide the dementia care my mother needs, so she has now moved; otherwise, I would have been happy for her to stay long-term.

Reply from Rahi Joshi, Marketing Associate at The Hawthorns

Thank you for taking the time to leave a review. It's lovely to hear you were happy with the home and your relative's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team. Kind regards,
Rahi.


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Review from Warren D (Husband of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hawthorns is a friendly, well-run care home. The staff could not be better. They are always helpful and there is a happy atmosphere about the place. Some homes have an unpleasant smell but this is unknown at The Hawthorns. We are very pleased with the way my xxx is being looked after. I am glad
we made the right choice.

Reply from Rahi Joshi, Marketing Associate at The Hawthorns

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your loved one is at ease with us. I'll forward your warm sentiments to our home team. Kind regards, Rahi.


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Review from Yvonne N (Partner of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner, who is 85, arrived at The Hawthorns from the hospital a year ago having suffered a stroke. He was far from well and was clearly feeling anxious and disturbed about the future, sensing that his ability to cope with every day was not what he had been used to over the last few years and certainly
was not improving. It was bewildering and worrying both to him and to us. We hated seeing him like that. He hated feeling that way. The care provided at The Hawthorns has been understanding of both his physical disabilities and his growing limitations - he keeps busy, but he is also kept safe, and importantly, he gets enjoyment and a feeling of purpose from the day. We can't thank you enough for what you are doing for him and for all your residents under what continue to be very difficult circumstances.

Reply from Rahi Joshi, Marketing Associate at The Hawthorns

Thank you for your kind words. Your feedback is very much appreciated and we are delighted to know your partner is doing well with us, we ensure to maintain high care standards at all times. I will forward your kind sentiments on to the home team. Kind regards, Rahi.


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Review from D B (Son of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff here are committed to their work and care about the residents, and show interest in the life of the individual, knowing them well. A clean and homely environment!

Reply from Rahi Joshi, Marketing Associate at The Hawthorns

Thank you for your kind words. Your feedback is very much appreciated, we ensure to maintain high care standards at all times. I will forward your kind sentiments to the home team. Kind regards, Rahi.


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Review from Ann J (Daughter of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hawthorns is excellent in every way. Staff are loving, kind and caring.

Reply from Rahi Joshi, Marketing Associate at The Hawthorns

Thank you for your kind words, we ensure to best care standards possible for all our residents. Kind regards, Rahi.


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Review from L C (Daughter of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Hawthorns have provided the best possible care for my mum. They go above and beyond to make sure my mum is cared for any happy. Nothing is too much trouble for the staff.

Reply from Rahi Joshi, Marketing Associate at The Hawthorns

It is a pleasure to care for your mum and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.
Kind regards.


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Review from R O (Son of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff worked extremely hard during the covid crisis.

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Review from Olga K (Daughter of Resident) published on 4 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who is 92, had a weeks respite in the Hawthorns at the beginning of September. I was so nervous and anxious at the prospect of Mum's first taste of a care home and whether she would settle. I need not have worried. I had long discussions with the staff before admission about the care my mum
needed and what would help her settle. The staff were wonderful and the care excellent. She settled in well and the staff, day and night, did everything they could to make her feel welcome. I can’t thank everyone enough, it was my husband's and my first break in two years. I would highly recommend this home to anyone. Thank you for the care and attention you gave my mum.

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Review from Eileen P (Partner of Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the day, my partner was welcomed into The Hawthorns; he was treated with care, kindness and respect. I am confident he is being well cared for, as the staff update me regularly on is health and well being. The manager, is at all times, professional and caring.

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Review from Debbie K (Stepdaughter of Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice, much improved over the past few months.
Staff very good, caring and helpful.
More activities which are very beneficial to the residents.

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Review from S T (Partner of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a friend here and visited a few times so when my partner's 'live-in' carer went back to Greece and I had to go to Marakesh for my daughter's 60th, I decided on The Hawthorns. I also went to my house on the Isle of Man with my daughter knowing my partner was safe here. Then, when the airline went
bust and then the virus struck I was away for 3 months - thank God he was here.

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Review from G O (Daughter of Resident) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has been a resident since July 2018. Historically there has been an inconsistent level of care, several management and staff changes and a lack of communication with family relatives. However, following a poor CQC report and following another management change there has been a noticeable improvement
in many areas.
The overall atmosphere has become more positive and there has recently been a welcome, more hygienic upgrade to the flooring of the upper floor. The staff are more settled and the majority are kind, considerate, friendly and helpful, albeit there still appears to be an issue with the level of staff at times.
There is a more structured approach to the health care of the individual residents with specific responsibilities assigned. The appointment of an Activities Co-ordinator shows a renewed commitment to the wellbeing of the residents. The Hawthorns has dealt with COVID brilliantly and should be very proud of their sustained 'COVID-free' status. For other improvements to have also been initiated in this period is admirable.
Things are definitely going in the right direction!

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Review from M S (Daughter of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for two and a half years and is now 99 and is looking so well. She receives excellent care and attention and we as her family receive information as and when necessary.

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Review from Gloria L (Daughter of Resident) published on 7 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank the manager and all his staff for looking after mum ... when she was at the Hawthorns for rest bite for 5 days. Mum loved it and we are hoping for mum to stay again in Sept, every member of staff had smiles on their faces and it put mine and my sister's mind at rest, as we
were a little apprehensive as this is the first time we had done this but they made mum welcome from day one. Keep up the good work as I said previously we are hoping for mum to stay in Sept. Many thanks.

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Review from Shirley F (Daughter of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother resided at your home, I was very satisfied with the care she received. She was treated like royalty which I appreciated very much in her final weeks. All the staff loved my mum and she loved all of them. I live in North Wales and it was wonderful that I didn't have to worry about my mum.
If I needed to know anything, the staff would let me know straight away and I was able to ring and enquire about mum every day and that also put my mind at rest. Thank you.

Reply from Marek Matuszczak, Home Manager at The Hawthorns

Thank you so much for this generous feedback. We are so pleased that you had peace of mind while your mum was with us, and that our team built such excellent relationships with her. It will mean a great deal to them that you have taken the time to provide these comments, and I will ensure they are passed on.


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Review from Susie P (Daughter-in-law of Resident) published on 15 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-In-Law has vascular dementia, and attends The Hawthorns for respite on a regular basis. She loves it here. The staff are outstanding and treat Mum with care, compassion and respect. The care manager is such a warm friendly person and nothing is too much trouble, he is always available to answer
any questions I have. In my opinion The Hawthorns is outstanding. And as a former nurse I do not say this lightly.... The fact that she does not want to come home says it all really. A special thanks to all the girls who are involved in Mums care, without you life would be so much more difficult. Without a doubt having worked in a number of care homes throughout my nursing career, The Hawthorns excels in every way... Thank you everyone see you again soon.....

Reply from Marek Matuszcazk, Home Manager at The Hawthorns

Thank you so much for this most excellent feedback. Above all we are delighted to hear that your mother feels happy and secure when she is with us, and it's also reassuring to hear that we compare well to other providers. We will keep on looking to improve and support our customers the best we can.


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Review from E B (Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am being well cared for because I live alone and am not well enough to cook or look after myself, because I am ninety years of age and have no children or relatives living near me to help me.

Reply from Marek Matuszcazk, Home Manager at The Hawthorns

We're delighted to hear that you are feeling well cared for at The Hawthorns and will be doing our best to ensure this continues long into the future! Thank you very much for your great feedback.


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Review from M G (Friend of Resident) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and obliging greetings by all staff. Caring attitude to person I visit. Very good food for residents. Happiness of the residents I speak to. Cleanliness of my friend's room, cleaners always popping their head round the door to attend to the room. Attentive nursing care by staff. Matron held
in high esteem by my friend in the home. Special thoughts by matron and staff organising a very special birthday celebration for my elderly friend. Very approachable manager, listening to my comments humbly. Respectful care to my elderly patient friend by ALL staff.

Reply from Marek Matuszcazk, Home Manager at The Hawthorns

We were delighted to read your review and so pleased to hear that you and your friend have had such positive experiences at The Hawthorns. Thank you so much for taking the time to provide this feedback and we will be doing our utmost to ensure we continue to live up to expectations. Thanks again.


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Current Review Score: 9.7 (9.722)

Overview of Review Score

The Review Score of 9.7 (9.722) out of 10 for The Hawthorns is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.722 for The Hawthorns is calculated as follows: ( (171 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 227 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Hawthorns is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Apr 2021

Overall
Good

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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