Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for residential care, residential care with dementia and depending on assessment, palliative care/end of life care & support.
Hillcrest is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.
The car park has space for 14 cars.
Hillcrest has a Review Score of 9.7 (9.748) out of 10, based on 26 reviews in the last 2 years. Over all time Hillcrest has 44 reviews.
Review from David M (Son of Resident) published on 4 February 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Lorraine Purvor, Home Manager at Hillcrest
Its lovely to hear your comments about our home, care and staff. I will pass on to the team, many thanks.
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Review from Mags P (Daughter of Resident) published on 24 January 2025
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Overall Experience
5.0 out of 5
Reply from Lorraine Purvor, Home Manager at Hillcrest
Thank you so much for your lovely comments - its much appreciated. I am very proud to pass these on to our lovely hardworking staff - those you see and those you don't behind the scenes - that make up the team. We try our very best to create a homely welcoming atmosphere for our residents and their families.
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Review from M G (Son of Resident) published on 14 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lorraine Purvor, Home Manager at Hillcrest
Many thanks for taking the time to complete a review for us, we value you comments, which help us to improve were required. Its lovely to hear that you 'wouldn't put Mum anywhere else'.
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Review from Jennie W (Daughter of Resident) published on 17 December 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Lorraine Purvor, Home Manager at Hillcrest
Many thanks for taking the time to engage and conduct a review for us. It means a lot to us to hear your lovely words regarding the standard of care we deliver, that mum is settled and comfortable and that we are homely, professional and work well together as a team. I will pass on your lovely comments.
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Review from R E (Son-in-law of Resident) published on 23 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Chip (Mawson Chipchase), Business Development Manager at Hillcrest
Thank you for your review & kind words about our home.
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Review from W E (Daughter of Resident) published on 17 May 2024
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5.0 out of 5
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Review from Margaret B (Daughter of Resident) published on 31 January 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Lorraine Purvor, Manager at Hillcrest
Thank you for taking the time to conduct and send through a review for Hillcrest, we appreciate your lovely comments, they make all the hard work worthwhile.
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Review from Dianne S (Sister of Resident) published on 23 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Chip (Mawson Chipchase), Business Development Manager at Hillcrest
We really appreciate your kind words and observations about the care at Hillcrest. Our team really take pride in the care they deliver to our residents. Thank you.
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Review from Pauline D (Sister of Resident) published on 23 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Chip (Mawson Chipchase), Business Development Manager at Hillcrest
Thank you for your kind comments - communication and empathy are so important in making sure that people are well cared for. The team work hard to get to know each resident and understand the important little things that mean a lot. We will make sure that your kind words are passed on to the team.
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Review from Liz S (Daughter of Resident) published on 23 January 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Chip (Mawson Chipchase), Business Development Manager at Hillcrest
We always do our best to make sure that everyone feels at home and cared for at Hillcrest. Your kind words mean a lot and we will make sure that they are passed on for all to appreciate.
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Review from Alan J (Son of Resident) published on 23 January 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Chip (Mawson Chipchase), Business Development Manager at Hillcrest
Thank you for your kind words about our home & team members. Our team take pride in the care and support given to all of our residents and your comments mean so much to us all.
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Review from Karen J (Daughter of Resident) published on 18 January 2024
Submitted via Website •
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5.0 out of 5
Reply from Lorraine Purvor, Manager at Hillcrest
Thank you for taking the time to review our service and it is lovely to hear that you feel supported too. We do try to make the home feel like a family.
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Review from Anthony Keith C (Son of Resident) published on 17 January 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Lorraine Purvor, Manager at Hillcrest
Thank you for taking the time to complete a review for us, your relative is certainly a character within the home. Long may it continue.
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Review from G F (Daughter of Resident) published on 17 January 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Lorraine Purvor, Manager at Hillcrest
Many thanks for taking the time to review our service, it's always lovely to hear your comments, I will ensure they are passed onto the staff.
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Review from S N (Daughter of Resident) published on 17 January 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Lorraine Purvor, Manager at Hillcrest
Thank you for taking the time to complete a review for us, Mum's wellbeing is at the heart of what we do, we will ensure your comments are passed onto the staff.
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Review from S W (Daughter of Resident) published on 13 December 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Lorraine Purvor, Manager at Hillcrest
How lovely to hear your comments, many thanks for taking the time to leave us a review.
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Review from Janet G (Daughter of Resident) published on 5 December 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lorraine Purvor, Manager at Hillcrest
Thank you for your kind words of appreciation, these will be passed onto the staff.
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Review from J C (Wife of Resident) published on 4 December 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Lorraine Purvor, Manager at Hillcrest
Lovely to hear your comments about our home and staff, thank you for taking the time to send your review.
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Review from P B (Daughter of Resident) published on 21 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Lorraine Purvor, Manager at Hillcrest
Many thanks for taking the time to review us, we pass these comments on to the staff.
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Review from Lesley D (Daughter of Resident) published on 21 November 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lorraine Purvor, Manager at Hillcrest
Lovely to hear your comments, thank you for taking the time to complete this, we will ensure the staff see your comments.
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The Review Score of 9.7 (9.748) out of 10 for Hillcrest is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.748 for Hillcrest is calculated as follows: ( (236 Excellents x 5) + (63 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 306 Ratings = 4.748
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hillcrest is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Jan 2020
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Job Title: Registered Manager
Joined: 2014
We are delighted to introduce Lorraine, our Registered Manager at Hillcrest, part of the Aurem Care family.
Lorraine's extensive experience in care home management, particularly in the Cheshire West area, has been instrumental in elevating the standard of care at Hillcrest since she joined the home in 2014.
Lorraine's exceptional organisational skills are a cornerstone of her management style, ensuring that every aspect of Hillcrest runs smoothly and efficiently. This meticulous attention to detail translates into an environment where high-quality care is consistently delivered, and residents' wellbeing is always at the forefront.
Her passion for resident care is not just a professional commitment but a personal one. Lorraine's approach is centred around understanding and catering to the unique needs of each resident, fostering a sense of individualised care and attention that makes Hillcrest a true home.
A familiar and reassuring presence, Lorraine is always available for a chat with residents' families. She offers guidance, support, and reassurance on a range of issues, building trust and confidence among our residents' loved ones. Her ability to provide clear, compassionate advice is greatly valued in our community.
Lorraine's popularity among staff, residents, and relatives is a testament to her warm, approachable nature and her genuine care for everyone at Hillcrest. Her leadership not only ensures the smooth running of our home but also creates a nurturing and inclusive environment where everyone feels valued and cared for.
At Hillcrest, under Lorraine's skilled guidance, we pride ourselves on creating a welcoming, safe, and caring atmosphere, where every resident receives the best possible care.
Job Title: Deputy Manager
Joined: 2006
Julie has been a cornerstone of Hillcrest for an impressive 17 years, working her way up to the role of Deputy Manager. Before joining our team, Julie was a childminder, a role that allowed her to balance her professional life with her family's needs. Her experience in caring for children, some as young as three months old, has instilled in her a deep-rooted understanding of nurturing and compassionate care.
Her long tenure at Hillcrest is a testament to the home's welcoming and homely environment, a quality that Julie cherishes deeply. It's this sense of warmth and familiarity that has made Hillcrest not just a workplace, but a second home for her. Julie believes in treating our residents with the same love and care as if they were her own family, a philosophy that resonates throughout our home.
Outside of work, Julie enjoys spending quality time with her grandchildren and her two beloved West Highland Terriers. These personal joys bring balance to her life, enriching her ability to provide empathetic and heartfelt care to our residents.
In her role as Deputy Manager, Julie's knowledge of each resident's care needs is unparalleled. She works closely with the Registered Manager, assisting in organising staff rotas, coordinating training courses, and managing the myriad of day-to-day tasks that are crucial for the smooth running of Hillcrest. Her attention to detail and her commitment to excellence ensure that our residents receive the best possible care.
At Hillcrest, Julie is more than a Deputy Manager; she's a key part of our community, embodying the caring, nurturing spirit that is at the heart of our ethos at Aurem Care. Her dedication and experience make her an invaluable asset to our team and a beloved figure among our residents and staff.
