Hillcrest

Manley Road, Frodsham WA6 6ES
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9.7 44 Reviews
  • Hillcrest, Frodsham
Hillcrest Care Home in Frodsham offers a warm and welcoming environment, providing high-quality care tailored to individual needs. The home is renowned for its compassionate team, who deliver personalised support to residents, ensuring their comfort and wellbeing. Hillcrest Care Home features comfortable, well-furnished rooms, beautiful gardens, and a variety of communal spaces where residents can socialise and participate in activities.

The home offers a range of services, including residential, dementia, and respite care, all designed to enhance the quality of life for residents. The team is dedicated to creating a safe and homely atmosphere, with a focus on maintaining residents' independence and dignity. A comprehensive activities programme is available, encouraging residents to engage in hobbies, events, and social interactions, promoting physical and mental wellbeing.

Hillcrest Care Home is committed to providing nutritious meals, with a menu that caters to diverse dietary needs and preferences. The home’s convenient location in Frodsham allows for easy access to local amenities, ensuring residents can remain connected to the community.

Overall, Hillcrest Care Home prides itself on its person-centred approach, ensuring each resident receives the highest standard of care in a supportive and nurturing environment.

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Care Provided by Hillcrest

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lorraine Purvor (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009

Funding & Fees Guide for Hillcrest

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,150

  • Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for residential care, residential care with dementia and depending on assessment, palliative care/end of life care & support.
  • (these prices are only a guideline, please contact Hillcrest to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Hillcrest is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.


  • Parking

  • The car park has space for 14 cars.


Hillcrest Reviews (44)

Total of 44, showing 21-40
9.7

Hillcrest has a Review Score of 9.7 (9.748) out of 10, based on 26 reviews in the last 2 years. Over all time Hillcrest has 44 reviews.

Overall Experience

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Review from M F (Daughter of Resident) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit my mum in the home, the staff are friendly and helpful. Also, the staff have a good friendship with my mum. The home is clean. I sometimes have my lunch with Mum, the food is always nice.

Reply from Lorraine Purvor, Manager at Hillcrest

Thank you so much for your lovely comments, I will pass this on to our team.


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Review from H B (Daughter of Resident) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been in Hillcrest for over 12 months now and in that time we have found the home, caring, friendly and when we visit mum it's like only visiting her like it's her home.
The staff is also friendly and always answers questions wherever possible! They go out of their way to help! The manager
is always understanding and willing to listen.

Reply from Lorraine Purvor, Manager at Hillcrest

Thank you so much for your lovely comments, I will pass this on to our team.


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Review from A G (Daughter of Resident) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Hillcrest for just over 2 months and although Dad has advanced vascular dementia, he is settling in well. The staff are so patient and kind - which is the reason I placed Dad there in the first place and I know he is being well looked after.

Reply from Lorraine Purvor, Manager at Hillcrest

Thank you for your comment, I will pass this on to our team.


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Review from P M (Daughter of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now lived at Hillcrest residential home for a year. I have been extremely impressed by the level of care she has received. All the staff are very kind and caring; there is always laughter when we visit. The food is just right for Mum's age group. The activities are frequent and varied.
I was dreading the day that we would need to use a care home, but Mum is actually much happier since she went there. I think that all of this is down to the amazing management of the home. The manager and her deputy have thought of everything and have systems in place to ensure excellent care throughout.

Reply from Lorraine Purvor, Manager at Hillcrest

Thank you so much for your kind words; we aim to achieve a warm, homely environment along with our committed staff - each staff member plays an integral part in the home.


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Review from B L (Daughter of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went into Hillcrest for respite whilst his house had building work done. The care from all carers has been exceptional, nothing has been too much trouble for them. My dad did not mix with other residents as he has all his facilities and is on oxygen 24/7 so requested to stay in his room which
was no trouble at all. Excellent staff could not have wished for a better place for our dad to go. He has enjoyed being there and stays himself. The care is tremendous, he wasn't fussed about the food there but he is a basic eater and only tends to have one meal a day.

Reply from Lorraine Purvor, Manager at Hillcrest

Many thanks for your kind words, was lovely to welcome your dad and his family into our Home, I will ensure your comments are passed onto the staff.


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Review from T C (Daughter of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Hillcrest from hospital initially on respite care.
She has settled so well and is so well cared for she is now a full-time resident.
The manager and her team have been so helpful and friendly in helping us make this transition for Mum.
All the staff are fantastic and nothing is too
much trouble. We feel very welcome when we visit Mum.
As I live out of the area it is great to know when I can't visit that Mum is safe and well cared for.

Reply from Lorraine Purvor, Manager at Hillcrest

Many thanks for taking the time to complete a review, I will ensure your comments are passed onto the staff, it always boosts morale to hear such lovely comments.


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Review from John O (Son of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff very friendly and helpful in caring for my mother. They made sure she was well looked after and well fed and kept comfortable at all times. Couldn't have wished for a better home for her to be in. My sincere thanks to all the staff for the loving care and attention shown to my
mother.

Reply from Peter Hannah, Owner at Hillcrest

Thank you for your kind review. We do pass on these comments to our staff and it it very gratifying for them to know they are appreciated.


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Review from Mark H (Son of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always looked after my mother and contacted us promptly if any concerns. In her later years, suffering from dementia made it hard for us, but the staff looked after Mother as they had previously.

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Review from Pauline W (Daughter of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Hillcrest Care Home for five and a half years, dying peacefully in what myself and my sister had come to see as her second home. We feel that we were very lucky to have secured her a place here where she was happy and was able to form good relationships with staff and residents
alike.
The strength of Hillcrest is undoubtedly the caring, dedicated staff team with little staff turnover and an effective management group.
Residents are treated with warmth, respect and care. Thinking back, I can't remember visiting without hearing laughter somewhere in the home. We cannot praise the care mum received enough, staff always willing to do that little bit extra.
Encouraging to see younger members of staff being brought into the team. The compassion shown to us when Mum was fading helped us a great deal and during the last weeks of her life we were able to visit and were well supported.
Hillcrest offers genuine, personal care from a team of experienced professionals.

Reply from Peter Hannah, Owner at Hillcrest

We know that our greatest asset is our caring staff, and to receive a review like this is a testimony to them. We are most grateful for these kind words.


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Review from Jan H (Daughter of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at Hillcrest for three years, following a stroke and dementia. From the start Mum and the family were made to feel welcome and at home. Mum's room was always clean and well kept and although a little dark, this was perfectly suited to Mum. The food was varied, fresh, good quality and plenty
of it. Fish and chips on a Friday was Mum's ultimate favourite!
Mum's life was hugely enriched at Hillcrest and she loved getting involved in the activities. These included, encounters with giant snails and therapy dogs to dancing to live bands, various group visits, keep fit, afternoon teas and trips to places in Frodsham, Chester and further afield. She loved being pampered, getting her nails done or her hair.
Care given by staff and manager was excellent. They always involved us and kept us informed, nothing was too much trouble; they were Mum's second family. In Mum's final days she was cared for with massive love, compassion, dignity and respect. We cannot speak highly enough of them.

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Review from Julie F (Daughter of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was cared for with love and respect by all the staff at Hillcrest. As a family, we will be eternally grateful.

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Review from P C (Son of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Hillcrest highly enough. The staff and management are the most caring and compassionate people I have ever known. It is spotlessly clean and every resident is treated with the utmost dignity. When mum passed away they went over and above to ensure she was peaceful. The food is of
the highest standard. A wonderful home, with wonderful staff. Thank you.

Reply from Peter Hannah, Owner at Hillcrest

We are very grateful that our clients take the time to write reviews, and it is most gratifying to know that our staff are so appreciated. Thank you.


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Review from J B (Daughter of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident from January 2008 until she died at Hillcrest peacefully in her sleep on 27th of October 2019 at the age of 91. Throughout her almost 12 years at Hillcrest initially in the residential section and latterly in the dementia unit, she was looked after excellently by a group of
very caring staff, led by a small management team. Her ongoing and changing needs were always catered for, and as a family, we were always consulted on the best way forward. We can not praise everyone in the Hillcrest team enough foe the dignified care they gave Mum.

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Review from Kath P (Daughter of Resident) published on 21 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old Father was extremely lucky to spend the last 3 months of his life in such a warm, friendly and caring environment. Moving Dad from his own home into a care home after 60 years in his own home was always going to be difficult for both him and the family but they ensured the transition
was as smooth as it could be. Dad didn't suffer from dementia but his body physically prevented him from being at home anymore and having viewed other homes in the area, Dad chose here immediately, as he said it felt cosy and not clinical and more like a hotel. Dad had a lovely room with big bay window and lovely views.
The Manager and all the staff could not have done more for Dad to make him feel safe and loved and I would recommend to anyone, needing to move out of their own home.

Reply from Peter Hannah, Owner at Hillcrest

It is very rewarding to read a review like this and we very much appreciate people taking the trouble to write. All credit to our marvellous staff!


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Review from Carolyn A (Friend of Resident) published on 9 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend could not have spent her last three and a half years in a better place. The manager and her team provided her with safety, warmth, affection, and the highest standards of care, all carried out with the greatest of good humour. So many times on my twice weekly visits I would enter the home
to the sound of laughter from residents and staff, the atmosphere was second to none. My friend loved her food and she was delighted by the quality of meals at Hillcrest. I could see from her very first days that they always tried to give her the things she told them she enjoyed.
The staff are all extremely well trained and professional and they make a big effort to adapt their caring styles to suit each individual resident's personality. The staff turnover rate is very low, which speaks volumes about both the working environment at Hillcrest and the commitment the staff make to their careers in dementia care. The actual building itself also adds to the homely, comfortable atmosphere.

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Review from Judith S (Niece of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been a resident at Hillcrest form October 2015 until her death in January 2019. She was well looked after with care, attention and love from the manager and her team. An excellent care home.

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Review from Gurdon A (Cousin of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin entered Hillcrest in 2008 and remained there until her death in October 2018. Over this entire period, the care she receives was of the highest standard, with very low staff turnover. She knew them all and they her. At her death, staff were with her and the home arranged a remembrance party
for family, friends and staff alike.

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Review from Dominique G (Granddaughter of Resident) published on 23 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hardest week of my life seeing my grandmother in a home. But I’m 100% happy it’s this one! She is smiling, laughing, singing and she’s clean. She had her hair done and has finally had a good nights sleep! Three hot meals a day with veg or fruit etc, as many brews as she wants. We can visit whenever
we want, we also take her out when we want! Her room is lovely with a really nice view and the staff are just amazing. The only thing I would say is maybe the ladies or gentleman whose eyesight is not so good, should maybe have a few more things provided to them as they are blind or hard of sight. Other than that I have no complaints, just positive feedback! Thanks, everyone, for looking after my Nan (my best friend).

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Review from Lynne F (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Hillcrest for one year and during that time I had utter confidence and peace of mind that she could not have been anywhere better. It always looked and smelt nice and clean, with a homely feel to it.

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Review from Kathryn R (Daughter of Resident) published on 16 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was accommodated on a respite basis and then ended up staying for nearly one year. The manager and home were very supportive and flexible on admission and she soon became relatively settled, making a good friend of one of the other residents. Over the year the amount of activities seemed to increase
and towards the end of her stay they appeared to be fairly frequent. All the staff were kind and supportive, responding to my mum's unpredictable moods and behaviour.


In relation to staff, all were good but some were excellent and went above and beyond expectations. We were never asked to input into a care plan or review which would have been useful.


When my mum left the home to move to somewhere closer to us, again the manager and staff were very understanding and supportive - this was greatly appreciated.


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Current Review Score: 9.7 (9.748)

Overview of Review Score

The Review Score of 9.7 (9.748) out of 10 for Hillcrest is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.748 for Hillcrest is calculated as follows: ( (236 Excellents x 5) + (63 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 306 Ratings = 4.748

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hillcrest is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Lorraine

Lorraine Purvor

Job Title: Registered Manager

Joined: 2014

We are delighted to introduce Lorraine, our Registered Manager at Hillcrest, part of the Aurem Care family.


Lorraine's extensive experience in care home management, particularly in the Cheshire West area, has been instrumental in elevating the standard of care at Hillcrest since she joined the home in 2014.


Lorraine's exceptional organisational skills are a cornerstone of her management style, ensuring that every aspect of Hillcrest runs smoothly and efficiently. This meticulous attention to detail translates into an environment where high-quality care is consistently delivered, and residents' wellbeing is always at the forefront.


Her passion for resident care is not just a professional commitment but a personal one. Lorraine's approach is centred around understanding and catering to the unique needs of each resident, fostering a sense of individualised care and attention that makes Hillcrest a true home.


A familiar and reassuring presence, Lorraine is always available for a chat with residents' families. She offers guidance, support, and reassurance on a range of issues, building trust and confidence among our residents' loved ones. Her ability to provide clear, compassionate advice is greatly valued in our community.


Lorraine's popularity among staff, residents, and relatives is a testament to her warm, approachable nature and her genuine care for everyone at Hillcrest. Her leadership not only ensures the smooth running of our home but also creates a nurturing and inclusive environment where everyone feels valued and cared for.


At Hillcrest, under Lorraine's skilled guidance, we pride ourselves on creating a welcoming, safe, and caring atmosphere, where every resident receives the best possible care.


Julie

Julie Wade

Job Title: Deputy Manager

Joined: 2006

Julie has been a cornerstone of Hillcrest for an impressive 17 years, working her way up to the role of Deputy Manager. Before joining our team, Julie was a childminder, a role that allowed her to balance her professional life with her family's needs. Her experience in caring for children, some as young as three months old, has instilled in her a deep-rooted understanding of nurturing and compassionate care.


Her long tenure at Hillcrest is a testament to the home's welcoming and homely environment, a quality that Julie cherishes deeply. It's this sense of warmth and familiarity that has made Hillcrest not just a workplace, but a second home for her. Julie believes in treating our residents with the same love and care as if they were her own family, a philosophy that resonates throughout our home.


Outside of work, Julie enjoys spending quality time with her grandchildren and her two beloved West Highland Terriers. These personal joys bring balance to her life, enriching her ability to provide empathetic and heartfelt care to our residents.


In her role as Deputy Manager, Julie's knowledge of each resident's care needs is unparalleled. She works closely with the Registered Manager, assisting in organising staff rotas, coordinating training courses, and managing the myriad of day-to-day tasks that are crucial for the smooth running of Hillcrest. Her attention to detail and her commitment to excellence ensure that our residents receive the best possible care.


At Hillcrest, Julie is more than a Deputy Manager; she's a key part of our community, embodying the caring, nurturing spirit that is at the heart of our ethos at Aurem Care. Her dedication and experience make her an invaluable asset to our team and a beloved figure among our residents and staff.