Ingersley Court

Lowther Street, off Church Street, Bollington, Macclesfield SK10 5QA
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9.8 50 Reviews
  • Ingersley Court, Macclesfield
Ingersley Court is a skilled care home based in Bollington and enjoys a peaceful location and excellent reputation in the local community. Residents enjoy fabulous views from the home's 32 spacious rooms, and there is a varied and stimulating activities programme always on offer. This is carefully designed to reflect the interests of people living in the home.

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Care Provided by Ingersley Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Christine Wooton (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (46)
    • Single Rooms with ensuite Wet Room (19)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1999

Funding & Fees Guide for Ingersley Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,200
  • (these prices are only a guideline, please contact Ingersley Court to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Ingersley Court Reviews (50)

Total of 50, showing 21-40
9.8

Ingersley Court has a Review Score of 9.8 (9.799) out of 10, based on 20 reviews in the last 2 years. Over all time Ingersley Court has 50 reviews.

Overall Experience

  • 39
  • 11
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Review from L S (Daughter-in-law of Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law went to Ingersley Court Care Home last October after a long stay in hospital. She has Alzheimer's and was unable to take care of herself anymore. The staff are lovely, caring and go out of their way to make the residents' lives happier.

Reply from Christine Wootton, Manager at Ingersley Court

Thank you for your lovely words, I will ensure that your comments are relayed to all staff.


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Review from C P (Wife of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very well cared for, he has complex needs. Staff are very patient and ask to find out his preferences.
Whenever there is a query, staff have been very professional in dealing with anything. There seems to be a good number of carers.

Reply from Christine wootton, manager at Ingersley Court

Thank you for your lovely review, I will pass this over to the staff.


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Review from Andy P (Son of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and always welcoming. The food seems very good and plentiful. Not the smartest of homes but the above are far more important. Feedback is always available during office hours. Despite Covid restrictions activities and even trips out are undertaken. All in all a very satisfactory
home.

Reply from Christine wootton, manager at Ingersley Court

Thank you for your review, it's a pleasure to have your family member living with us here at Ingersley Court. I will ensure the staff get your feedback.


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Review from Derek F (Husband of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has settled in very well but that has been helped enormously by the fantastic staff and many other residents. All staff are kind and considerate and are very understanding and accommodating of her disabilities. The facilities at Ingersley are excellent. The bedroom is light and bright and has
everything she needs including a small kitchen which is ideal when friends and family visit. My wife enjoys her food and likes the menu choices presented to her. From my own observations, kitchen staff work very hard to provide wholesome tasty food. We are delighted with Ingersley Court and very glad we made that choice. She seems very content and no longer asks when she is coming home which suggests she is happy in her new surroundings. Leadership is important in these difficult times and it is apparent that Ingersley is blessed in that regard. It was a very difficult decision for us to place my wife in a care home as she is still relatively young but we are fully supported as a family.

Reply from Christine wootton, manager at Ingersley Court

Thank you so much for your wonderful review, I will pass this onto the whole team.


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Review from Jan M (Daughter of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent team who genuinely demonstrate great care and support for their residents. Mum feels listened to. She is happy and relaxed and doing really well. I am fully informed of all aspects of her care. Communication with the team is excellent and all queries have been met with helpful responses.
The
manager demonstrates clear and effective leadership and a positive culture with low staff turnover. There is clear evidence of safe processes in place and staff demonstrate a good understanding of mum's needs.
Mum trusts the staff and her confidence has grown so that she is now able to spend time in the company of the other residents safe in the knowledge that, if she needs to pay an urgent visit, staff are on hand to make sure she is not left embarrassed. This makes a massive difference to her.
Having experienced a different home, I am so glad we have found a place for Mum at Ingersley Court. It is a care home where "care" really matters. It isn't flashy - just excellent.

Reply from Christine wootton, manager at Ingersley Court

Thank you so much for sharing your experience with us. It is a pleasure to have the honour of looking after your beautiful mother.


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Review from C B (Daughter of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been a resident at Ingersley Court for the last 5 months. He has settled in well during this time and I feel reassured that he is safe and well cared for. The home is well-run with a friendly environment. The staff are hard-working and extremely kind and caring. I really appreciate everything
they do.

Reply from Christine wootton, manager at Ingersley Court

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your dad's care.


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Review from Barry P (Son of Resident) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother became a resident of Ingersley Court on 28 February 2019, and at that point in time, was ninety-nine years of age. From that very first day, the whole team has not only provided continual professional care but has done so with compassion, tenderness and love. At all times, they have shown
our mother total respect and ensured that her dignity is fully maintained. Through the actions of the team and the ethos under which it operates, Ingersley Court has become a true and perfect home for our mother. Collectively they are a 'team of angels who have become an integral part of our life and are now looked upon as our extended family. Knowing that our mother is safe and being so affectionately cared for has given enormous peace of mind to the whole of our family.

Reply from Rahi Joshi, Marketing Associate at Ingersley Court

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your mother's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.
Kind regards.


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Review from J S (Niece of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ingersley court care home staff are friendly kind and caring. My aunt and uncle have been residents since March 2020. My aunt and uncle took a little while to settle in, but their needs have been met with care, which has been reassuring.

Reply from Christine wootton, manager at Ingersley Court

Thank you so much for your review.
It's an absolute pleasure to have your Aunt and Uncle living with us here at Ingersley court and always lovely to see you too.


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Review from Nikki S (Respite Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ingersley Court has welcomed my mom for several respite stays. We find it a clean and homely environment along with caring staff. The rooms are of a nice and comfortable standard. I have no qualms about letting my mom stay at Ingersley. Its well run and nothing is too much trouble - especially having
to accommodate my mom's vegetarian diet! A huge thank you to the staff for making a difficult decision much easier.

Reply from Christine wootton, manager at Ingersley Court

Thank you so much for your kind words.


We look forward to Mums next visit, it's always a pleasure.


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Review from Andrew B (Son of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very lucky to have found Ingersley Court. It's very near where I live, and the staff are very friendly and helpful.
It's a very difficult job they have, and their patience is very much appreciated.
Keep doing the good work.

Reply from Christine Wootton, Manager at Ingersley Court

Thank you so much for your lovely comments.
It's a pleasure to have the honour of looking after mum.


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Review from K T (Daughter of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ingersley Court offers a comfortable environment for those needing residential care.
The team at Ingersley Court has the balance just right - offering first-class care whilst promoting independence wherever possible amongst its residents. Residents are treated with respect, and the team care for them
in a way that is reassuring for both residents and their respective families alike. The team often go above and beyond to ensure that residents have what they need to enable them to live and enjoy their lives in a care home setting.

Reply from Rahi Joshi, Marketing Associate at Ingersley Court

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.
Kind regards.


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Review from Stephen F (Nephew of Resident) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have wished for a more caring place for my Aunt to have spent her last years. The care during her last few months especially with the COVID-19 crisis could not have been better.

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Review from C D (Son of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Ingersley Court to be a homely, safe and wonderfully run by a wonderful, kind and caring team of staff. Where nothing is to much. My loved one is very happy in your home. Thank you for caring for her.

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Review from T S (Daughter of Resident) published on 30 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall impression of the home is good with certain areas which could be improved quite easily with an increase in spend and training Main meals mostly ok - presentation and portion size on occasion a bit hit and miss. Homemade diabetic puddings poor and lack taste. Very poor outdoor space/facilities.
Care staff appear to work exceptionally hard, but my impression is there isn't enough of them, and they always appear to be against the clock. A better understanding of clients individual needs/requirements. Increased room cleaning/chacking, particularly for those room-bound and having toilet difficulties. Better communication with regards to client requests and feedback with relatives. As a service provider, I feel there is a lack of customer focus via certain individuals, but not all.

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Review from S F (Daughter of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Under covid restrictions, I feel my mother is safe and had excellent care as always.
Great care from the staff as normal.

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Review from L M (Daughter of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Because of covid, staff turnover has been better. This is largely the reward for the good review.
You have a good/strong manager, which also helps.

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Review from C W (Daughter of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Ingersley Court are dedicated and committed professionals providing the best care they can for the residents. No matter how busy they are, they always find time to have a chat. Their patience, love and care is always evident, and Mum is always treated with respect. Ingersley Court has risen
to the challenges in all aspects that the pandemic has thrown at them. Because of this, the home needs to be congratulated that no covid19 cases have been recorded here. Although the home has been in lockdown, Mum and I have been able to communicate through an open window! Meals are excellent. I thoroughly recommend Ingersley Court to anyone whose loved ones need to be cared for.

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Review from S T (Daughter of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It gives the family great peace of mind to know that our mother is well looked after and cared for at Ingersley Court. The staff are extremely hard working and busy, but always seem to have time to respond to my mother's needs in terms of care and support. The home has a feel of being one big family
unit.

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Review from W C (Son of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From what I have seen, the staff are all very good. Food looks very nice and good selection. Rooms are clean, my mum is always very clean and tidy. Not sure about the activities, not been able to go in and see what they do because of covid19. I would like to thank all the staff for keeping all the resident
safe and well.

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Review from J S (Daughter of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly care staff, management and welcoming atmosphere. There is a lot of patience and understanding given to the residents. Knowing your loved one is being cared for so well is very comforting, especially as we are unable to visit during the lockdown. The only slight problem we have noticed is communication
and getting things like chiropodist appointments sorted.
I think the fact there hasn't been any covid19 cases at the home, says it all, and is something the home should be proud of! Thank you for all the hard work and dedication of the staff.

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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Ingersley Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.799 for Ingersley Court is calculated as follows: ( (193 Excellents x 5) + (35 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 234 Ratings = 4.799

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ingersley Court is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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