The Laurels

Walnut Drive, Winsford CW7 3HH
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9.7 39 Reviews
  • The Laurels, Winsford
The Laurels is a purpose-built home enjoying an excellent reputation in the local area. As well as residential and short stay care, it offers day care facilities and two specialist households for people with dementia, located within dedicated wings of the home. Each household caters for 10-12 residents. The Laurels is situated within a mile of Winsford town centre and is well served by local amenities.

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Care Provided by The Laurels

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Chloe Gunter (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for The Laurels

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,050
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,650
  • (these prices are only a guideline, please contact The Laurels to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Laurels Reviews (39)

Total of 39, showing 1-20
9.7

The Laurels has a Review Score of 9.7 (9.746) out of 10, based on 12 reviews in the last 2 years. Over all time The Laurels has 39 reviews.

Overall Experience

  • 26
  • 11
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Date Published

39
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Review from Jeff O (Son of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the time my mum was at The Laurels, I felt very comfortable at the care my mum received.
Staff always smiling and couldn't do enough for my mum.
Totally dedicated to their work, lovely to see.

Reply from Chloe Gunter, Home Manager at The Laurels

Looking after mum was a joy, she was feisty and she was adored by so many. Thank you so much for your kind words, mum will always be a memory here for when she handed her notice in: to me as my administrator


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Review from Derek O (Son of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we first took our mum to stay at the care home, I was a bit unsure what to expect. But after a few weeks, I realised it was the best place to be. Mum was very happy and all the staff were great. Mum recently passed away but I know that the last eleven months of her life were enjoyable and she was
well looked after. I will miss my mum but also miss the visits to the care home which became a very enjoyable part of my week.

Reply from Chloe Gunter, Home Manager at The Laurels

We will also miss your visits but please do not become a stranger. Looking after your mum was our pleasure she was a wonderful woman and we miss her dearly.


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Review from Sean M (Son of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find The Laurels (Winsford) to be a friendly, clean and happy environment. Nothing is too much trouble and communication is good.

Reply from Chloe Gunter, Home Manager at The Laurels

Thank Sean for your feedback looking after your mum and previously your dad is our pleasure and we are glad you're happy with the care she receives.


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Review from Joan E (Sister of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother went into the The Laurels mid-August 2024 and has settled in quickly. The Staff are amazing and look after his needs really well, assisting him where necessary, they are very professional and respectful to him. He loves the food at meal times and goes to the Dining Room rather than stay in
his room. His bedroom is always clean and tidy and he has some of his personal items to make it feel homely. The TV in his room was very small and he struggled to watch it due to his poor eyesight, the Staff arranged for a bigger TV to be installed, this made my Brother really happy. There are plenty of lounges and a huge garden for him to explore. He is very happy at The Laurels, he likes the Staff and he enjoys the one-to-one time they provide. We as a family are so pleased he has settled in so well, it is a relief to us to know he is happy, safe and being well looked after. Thank you to all the Staff at The Laurels, you are doing a fantastic job.

Reply from Chloe Gunter, Home Manager at The Laurels

Joan it is our pleasure to look after him, we all adore him so much. We are so glad that he has settled in so well, thank you for your feedback. It is an honour to play such a vital role in his journey.


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Review from A B (Daughter of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum spent six weeks of respite care at The Laurels. From the very first telephone conversation with the manager to the transition from Mum's own home to The Laurels it was considered with the utmost nurturing, warmth and welcoming attitude. Everyone genuinely seems to care for the residents as if
they were family. I felt very comforted that Mum was being so well looked after. I think if the gardens were given a makeover it would feel ideal.

Reply from Chloe Gunter, Home Manager at The Laurels

Aw A - thank you so much for these kinds words. Looking after your mum was our pleasure and we hope to see her very soon.


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Review from P H (Daughter of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the kind care given to our dad. All members of staff were kind, caring and considerate to his needs.

Reply from Chloe Gunter, Home Manager at The Laurels

It was our pleasure to look after your dad, he was a gentleman until the end and was always super grateful of everything we did.


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Review from J C (Cousin of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was cared for with compassion, dignity and professionalism. We could not have wished for a better place for her, even though she was not there for long.
Her last days were lovely and staff and management could not have done more.
Thank you all from the bottom of our hearts.

Reply from Chloe Gunter, Home Manager at The Laurels

It may have only been short but sweet but it was our pleasure caring for her - please don't become a stranger. Thank you for your lovely feedback.


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Review from Elayne O (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for several months now and she is settled and happy to be there. The staff are all very friendly, helpful and respectful to their residents and visitors. The manager and staff always take the time to talk to myself and my dad answering any questions we might have. The care
my mum receives is exactly what she needs.

Reply from Rahi Joshi, Marketing Associate at The Laurels

We truly appreciate your kind words about The Laurels. Creating a joyful and compassionate atmosphere for our residents and visitors is our top priority. Thank you for noticing the efforts of our staff; your support means the world to us. Kind regards, Rahi.


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Review from Mark G (Power of Attorney of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Laurels have given her kind, compassionate care, coupled with dignity, at a time in her life when she has been most vulnerable.
As her dementia progressed and her physical condition deteriorated, The Laurels and their carers were there for her to help with kindness, almost becoming the family
that she no longer had.

Reply from Chloe Gunter, Home Manager at The Laurels

Thank you so much for this lovely review, Mark; she was like family to us too, and we are grateful to of been there for her at this time in her journey.


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Review from Philomenia W (Wife of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff so helpful and treated my husband with affection and dignity. He was loved by staff and management. The whole family was happy with his treatment and care.
You have a lovely and caring staff and management. Kitchen staff were great - nothing too much trouble for them.

Reply from Chloe Gunter, Home Manager at The Laurels

Thank you so much for your kind words, it was our pleasure looking after you and your husband. Hopefully, you will pop in to see us again soon.


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Review from A P (Daughter of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, caring and attentive staff for my one hundred year old mum. Excellent personal care. Identify medical problems quickly for Doctor's attention. Professional care for falls and bruising, with ambulance as needed. Home is a pleasant, cosy environment with cheerful and friendly cleaning staff who
know Mum. Mum enjoys art, bingo and having her hair done and a manicure.

Reply from Chloe Gunter, Home Manager at The Laurels

Thank you for your kind words. It is a pleasure to look after your mum.


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Review from Brian F (Respite Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy and comfortable and very well cared for.

Reply from Chloe Gunter, Home Manager at The Laurels

Thank you, Brian, it was our pleasure to look after you and we will never forget you.


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Review from D F (Son of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well looked after and made very welcome.

Reply from Rahi Joshi, Marketing Associate at The Laurels

Thank you for your kind sentiments.
Kind regards,
Rahi.


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Review from Alison M (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in here for 3-4 weeks now and settled very happily. Her room is small but cosy with a few of her own pictures on the wall. She dislikes eating now but the staff always let her have pudding and keep up with liquids.
Like others, the appearance of the building was a bit of a shock, despite
being forewarned by the manager. The staff more than makeup for it though by being so friendly and attentive. Covid has just reared its ugly head again and I have no worries about Mum's care whilst there is no visiting.

Reply from Chloe Gunter, Home Manager at The Laurels

Alison, thank you so much for your feedback. Looking after your mum is a pleasure!
I am aware that you are unable to attend with Covid in the building but we are allowing visitors just restricted.


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Review from D O (Son of Resident) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Age and appearance of the building were a bit of a shock (our first visit). Staff and care given seem to make up for this though. My mum loves the staff and the care she is given and they were all very friendly and accommodating to us (we are living overseas, so visiting has been difficult due to Covid,
finances etc). With a well-thought-out refurbishment, The Laurels could have such a different feel about it. Definitely showing its age.

Reply from Chloe Gunter, Home Manager at The Laurels

Thank you for your review, we love looking after your mum and she is settling in well at The Laurels.


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Review from A M (Wife of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not the newest of homes, but the staff more than make up for dismal looking flat rotted 1960s building. A warm environment with loving, caring, genuine staff, who enjoy their jobs. Nothing is too much trouble, and if suggestions are put forward to management, they are acted upon. Would I live here myself,
then the answer is yes.

Reply from Chloe Gunter, Home Manager at The Laurels

Thank you, we would happily look after you any day!


It was our pleasure to look after your husband and glad you are both reunited at home, he was a delight and will be missed.


Unfortunately, we can't change too much with the building but we are more than supportive and the staff love their jobs and work very hard.


Please don't become a stranger.


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Review from Tracy B (Daughter of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, my dad seems well cared for and the staff are always friendly. Although he did say on our visit today that he was given a cold bath yesterday!

Reply from Chloe Gunter, Home Manager at The Laurels

Thank you, Tracy. The bath incident was discussed with your sister, as the window was open - it was not a cold bath. Looking after your dad is our pleasure.


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Review from P B (Daughter of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Dad seems happy enough. Friendly staff.

Reply from Chloe Gunter, Home Manager at The Laurels

Thank you Paula, it is our pleasure to look after Dad!


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Review from K C (Daughter of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to The Laurels needing emergency respite care and within days, she settled better than we could have ever expected. The staff are all amazing in their care and kindness. They go way above and beyond to make everyone welcome and to ease any worries we had about the experience. Mum is so well
looked after that she will now have a permanent home here and the concerns I have are no longer troubling you. I know she is happy, well cared for and is completely safe. We, as a family, are so grateful.

Reply from Chloe Gunter, Home Manager at The Laurels

Thank you, it feels like your mum has always been here she has settled that well! I am so glad we could help you when you needed us.


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Review from Susan R (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care and attention the staff provided is amazing. They treat my mother like a dear friend or relative. The home is a happy place full of fun and laughter with lots of activities to keep the residents occupied.

Reply from Chloe Gunther, Home Manager at The Laurels

Looking after your mum was our pleasure, we pride ourselves on being a home from home and we want the residents to be happy here. Thank you so much for your feedback.


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Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for The Laurels is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.746 for The Laurels is calculated as follows: ( (114 Excellents x 5) + (21 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 142 Ratings = 4.746

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Laurels is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Apr 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Chloe Gunter

Job Title: Registered Home Manager

Joined: 2021

I have worked in Health and Social Care for around 14 years and I have a passion for good quality care and want to provide a family atmosphere for the residents and their families here at The Laurels.


Frequently Asked Questions about The Laurels

What types of Care is The Laurels registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Laurels provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does The Laurels have?

There are 40 Single Rooms.

What are the Facilities & Services at The Laurels?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Laurels to the centre of Winsford?

0.5 mile(s) as the crow flies, distance by road may be significantly further.