The Laurels

Walnut Drive, Winsford CW7 3HH
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9.7 39 Reviews
  • The Laurels, Winsford
The Laurels is a purpose-built home enjoying an excellent reputation in the local area. As well as residential and short stay care, it offers day care facilities and two specialist households for people with dementia, located within dedicated wings of the home. Each household caters for 10-12 residents. The Laurels is situated within a mile of Winsford town centre and is well served by local amenities.

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Care Provided by The Laurels

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Chloe Gunter (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for The Laurels

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,050
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,650
  • (these prices are only a guideline, please contact The Laurels to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Laurels Reviews (39)

Total of 39, showing 21-39
9.7

The Laurels has a Review Score of 9.7 (9.746) out of 10, based on 12 reviews in the last 2 years. Over all time The Laurels has 39 reviews.

Overall Experience

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  • 11
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Date Published

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Review from A M (Daughter of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum looks 10-years younger since entering The Laurels. Medication is now regular, which was hit and miss when at home. Staff are magnificent and can't do enough for her. Even through Covid, they tried their best to let me see my mum.

Reply from Chloe Gunther, Home Manager at The Laurels

Thank you so much for this feedback.
Looking after mum has been our pleasure; she is a wonderful woman with such an amazing personality!


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Review from Emma B (Daughter of Resident) published on 16 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the biggest downfall is food. Very often, Mum eats very little as she either doesn't like the food or is fed up with having the same food. Sunday teatime is the worst.

Reply from Jankee Patel, Head Office at The Laurels

Hi Emma,


Chloe, the home manager, has mentioned she has spoken with you and your mum about the food and shared food surveys. She has fed this back to the chef and is implementing her food choices going forwards. Thank you for sharing this with us and for your positive scoring overall, we take pride in putting our residents' care first and ensuring each resident's needs are met.


Please feel free to get in touch with us anytime.


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Review from Sandra W (Daughter-in-law of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really cannot fault anything. My mother in law has been here at the Laurels since September 2021and is well cared for. The staff are very friendly and attentive and my mother in law loves chatting with them. She looks healthy and always well presented. My mother in law joins in with activities, and
when we see photos of her joining in we can see that she is happy. Thank you to all the staff and managers at the Laurels who are always very welcoming when we visit.

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Review from Marian S (Daughter of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at The Laurels for a short time and already feels at home. She sounds happy and content - so quickly. It's unbelievable. I've been so worried Mum would be distressed and upset. It made my day to chat with her this morning, she sounded so happy. The staff I have been in contact with,
have been so lovely and accommodating, it's made this stressful transition so much easier. Thank you to all the staff for your input and help. We couldn't do this without caring people, like you. We all need your help through this very stressful time and you pick us up and help us through. Thank you.

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Review from A W (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Laurels has the appearance of an outdated care home, do not be deceived by appearances.
The care given by all the staff was superb. I spent a lot of time with my mother and only observed kind and supportive staff across the board.
I may not have chosen The Laurels on appearance but could not have
chosen better care.

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Review from A S (Son of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Can't fault the care, food and staff at all. So pleased we chose the last few months of mums life here.

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Review from Amy E (Granddaughter of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanny was at The Laurels Care Home between October 2019 and February 2020. During her short stay here she was very well cared for. The staff always made us feel very welcome and ensured that my nanny was comfortable. She was well-fed, nicely dressed and the staff regularly interacted with her. The
home planned activities for the residents to keep them entertained and happy.

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Review from J W (Niece of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On arrival, a staff member was welcoming and helpful. The washroom facility was very clean and fresh smelling. Friendly and professional staff present.

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Review from Sylvia P (Daughter of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, I am very happy with the level of care that my mother receives. However, I do think that the staff should wear their name badges at all times as there have been a number of occasions when this has not been the case. This has lead to my mother being confused when trying to get the staff's
attention. It would also aid visitors recognition of staff on duty. Staff go above and beyond to ensure my mother's needs are met.

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Review from Swithin B (Son of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, very knowledgeable about what they do and go the extra mile for the resident.

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Review from J P (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am happy with my mother's care at The Laurels. Sometimes I don't think there are enough staff on - there is often no staff about when I go! The staff are friendly and generally helpful but I feel they leave Mum to her own devices too much at times, even though I know she can be awkward - I
would like to see more interaction with her.
Also - more activities needed for the residents.

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Review from Chris G (Daughter of Resident) published on 2 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in The Laurels dementia unit for 6 months and whilst not appearing to realise where she is, always seems content, recently informing me that she has decided she will be staying there and not going home! The staff are excellent, very hardworking and helpful and caring to the residents.
They are always patient and understanding with mum and assist her when needed. They will also keep me informed of how she is coping when I visit and I can always speak with them if I have any concerns. The management are also very approachable and I was surprised at the patient knowledge when I needed to ask advice recently.
The home is always clean and tidy. There are a lot of events and activities being organised and although my mum is unable to understand some of them, the staff always involve her when they feel it would be of benefit to her. Facilities are good with regular visits from the hairdresser and chiropodist. Comfortable surroundings help residents to feel they are at home.

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Review from Isobel J (Husband of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found the home very accommodating. Wife goes for daycare twice a week, lunch and tea with shower between. Flexible on times of coming and going. Other days if required. Home is clean tidy, no smell. Wife is agitated on my leaving but calms when picked up. I have had a meal or snack from time to
time, good. Domestic, admin, care staff all speak well. Other residents look cared for and clean. When wife's needs full-time care, hope there is a place for her.

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Review from Christopher J (Son of Resident) published on 11 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to everyone in looking after my mum so well. It cant be easy and she is happy and contented with you.


WELL DONE.


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Review from Alison T and Family (Daughter of Resident) published on 10 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident for nearly 3 years at The Laurels and from our very first visit and throughout her time there we were made to feel very welcome by all of the staff. The level of care our Mum received was wonderful and Mum was always happy and smiling. Sadly our Mum passed away in May. We are so grateful
that Mum had such a lovely place with such caring people. We would like to thank The Laurels also for the amazing kindness and support given to all of the family at this sad time.

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Review from Robert S (Husband of Resident) published on 31 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has now been a resident at The Laurels (Cherry Household Dementia unit) for over 6 months now and I can confidently say that the Laurels is an excellent care home. What really makes The Laurels so good is quite simply the staff that that work there. Since 22nd August 2016 when my wife arrived
I have visited her every day and on every occasion, I have been welcomed so warmly by the staff and also asked how I am. The staff work tirelessly and with great care and compassion for the residents and I have witnessed first hand some loving care and affection many times. Residents are always clean and healthy and their rooms are cleaned every day. The whole home is extremely clean and is a credit to the cleaning staff that work there. The one key thing is that my wife is very happy there and it has also become my 2nd home. The care my wife has received so far has given her a new lease of life. I cannot recommend The Laurels highly enough and actually now feel lucky we found it.

Reply from Sheila Wood-Townend, Regional Manager at The Laurels

We are always grateful to receive such wonderful feedback which reinforces for us the high standard of care we strive to provide to our residents. It is also wonderful that relatives recognise the hard work carried out by our staff in caring for our residents. Thank you for your lovely words.


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Review from Geoffrey P (Son of Resident) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always pleasant and helpful and attend to the residents very well. There does seem to be a shortage of staff at some peak times but they cope well with all the tasks they have. The rooms are nice and always kept clean and tidy. The food and dining area are good with a varied menu each
day.

Reply from Paul Bowman, Home Manager at The Laurels

Thank you for taking the time to provide this review and we really appreciate your positive comments about the great relationships our staff enjoy with our residents. We do review staffing levels regularly in line with resident needs and adjust it where needed especially around peak times. We will continue to do this and trust your family's experience of The Laurels will continue to be positive.


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Review from Lyn (Daughter of Resident) published on 15 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in The Laurels for 2 years. She is lovingly cared for with nothing being too much trouble and most importantly, she is very happy. All the staff love her and the kindness they show go way beyond what is expected of their roles. They treat Mum as they would their own Grandmother
and that says it all. There is a lot of shared laughter and singing and dancing! All the staff know Mum and greet her with joy and tenderness which shows what a lovely team the staff are, obviously involving everyone who works there in all aspects of care. I am so grateful that Mum is in such a wonderful place and leave after each visit with a feeling of contentment. Thank you again for all that you do. All the staff are like a family. There is a genuine bond between them all, making a happy home for the residents.

Reply from Paul Bowman, Home Manager at The Laurels

Thank you so much for this lovely feedback. It is a privilege to have your mum living with us and we're delighted to hear she enjoys such excellent relationships with our staff team. We really appreciate you taking the time to share your experience of The Laurels.


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Review from Geoffrey D (Husband of Resident) published on 9 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been suffering from Dementia for approx 6 years and in October 2015 I visited the Laurels with my sons with a view that when a room became available I would apply. As soon as we entered the building we were put at ease the staff were very friendly and helpful and showed us all we needed
to see. My wife was accepted and has been with them for seven months, the care and understanding shown to her has been excellent and I cannot praise the staff and management too highly. I would recommend the Laurels without reservation.

Reply from Rebecca Murphy, Home Manager at The Laurels

Thank you so much for taking the time to provide us with this wonderful feedback. We are delighted to hear that your wife is happy at The Laurels and your feedback will mean a great deal to our staff team. It's a privilege to be supporting her here.


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Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for The Laurels is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.746 for The Laurels is calculated as follows: ( (114 Excellents x 5) + (21 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 142 Ratings = 4.746

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Laurels is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Apr 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Chloe Gunter

Job Title: Registered Home Manager

Joined: 2021

I have worked in Health and Social Care for around 14 years and I have a passion for good quality care and want to provide a family atmosphere for the residents and their families here at The Laurels.