The Laurels

Canal Road, Congleton CW12 3AP
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9.8 27 Reviews
  • The Laurels, Congleton
The Laurels is a converted nineteenth century building set in secluded surroundings, which has been the focus of much investment and remodernisation in order to make the most of its potential for professional care.

Alongside skilled provision, the home is focused on making sure residents can pursue an independent lifestyle with a vibrant social life and access to a varied range of social events, outings and entertainments.

A robust induction and training scheme is in place, with the provider being committed to ongoing development.

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Care Provided by The Laurels

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Michele Jackson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (19)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for The Laurels

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £1,500
    • Self-Funded Residential Dementia Care £800 – £1,500
    • RESPITE Self-Funded Residential Care £800 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £800 – £1,498
  • (these prices are only a guideline, please contact The Laurels to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • fFexible with visiting, but do ask to be mindful at meal times as prefer these remain protected unless families are supporting with Residents meals


  • Parking

  • Small car park situated at the front of the building


The Laurels Reviews (27)

Total of 27, showing 1-20
9.8

The Laurels has a Review Score of 9.8 (9.809) out of 10, based on 10 reviews in the last 2 years. Over all time The Laurels has 27 reviews.

Overall Experience

  • 22
  • 4
  • 0
  • 0
  • 1

Date Published

27
4
8
10
17

Review from J S (Husband of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visited my wife I was treated with respect and kindness, my wife and myself could not find any reason to complain about the treatment she received, overall I would recommend The Laurels to anyone thinking of placing a relative in this placement, well done to staff and management. Thank
you.

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Review from Pauline A (Daughter of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Laurels was offered as one of several choices for respite care. It was hard to acknowledge but with advancing dementia the decision had to be made and was right for Mum. The staff at The Laurels work so hard to ensure that she is loved and cared for so brilliantly well. They are quick to respond
to her changing needs, to enlist help from community nurses and specialist teams as required to keep her well. The food is home-cooked with a wonderful aroma greeting you at the door! Daily activities offer great variety and entertainment, posted on social media for families to see! Today was flower arranging. They say a picture paints a thousand words. Seeing a photo of Mum enjoying herself, a wonderful glimpse beyond the dementia of our very dear mum! Reassured Mum is settled, safe and well cared for, enables us to be daughters once again, the opportunity to take her out, to really enjoy being with Mum, making precious memories for the future!

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Review from E V (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, my dad absolutely loves being there. All the staff are so friendly and caring. I couldn't be more happy with The Laurels! Everyone always has a smile on there face, he is so well cared for which all I ever want.

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Review from Sheila G (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this fabulous nursing/care home, especially to families who are starting to search for a place for a relative which we know can be taunting and very emotional. My mum has been here a year. The care is superb from everyone who works here they are kind caring and have very good quality
nursing care it is like a big family who also take care of us and there are always activities. Trips out when the better weather arrives. The food smells delicious when you walk through the front door nothing is too much trouble and it is a happy place to be.

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Review from A S (Daughter of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found all the staff to be caring, professional, approachable and kind. Our wishes have always been accommodated and they know Mum on a personal level. During a recent period of ill health, Mum was cared for with great sensitivity and she has recovered well.

Reply from Michele Jackson, Manager at The Laurels

Thank you for your very kind words, your feedback is valued by all of our team.


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Review from Linda N (Daughter of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so very grateful to the staff at the Laurels for being so welcoming and caring with Mum and Dad and supportive to us all as a family.
There is a positive environment and great atmosphere for encouraging clients to participate in activities both inside and outside the home, in the gardens and
local community. Activities encompassing; church services, indoor sports activities, baking and arts and crafts. Going out for coffee and cakes plus visits to pubs and rickshaw rides to Glebe farm.
There's also time for rest when the residents need it.
There is good access to arranging services such as District Nurse, medications and continence aids with the stress being removed from the family.
The food is good quality and home cooked with plenty of drinks and snacks. The home is clean, tidy and well-maintained.
The staff are dedicated, professional and compassionate. It is home from home for our parents which is very reassuring for us to see Mum and Dad happy together.

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Review from Jennifer B (Sister of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home isn't easy however The Laurels has suited my brother he has his own room, with toilet and washing faculties. The room is pleasant overlooking the garden. Has his own TV so can watch what he wants. Meals can be taken in his own room however the dining room has small tables up to
four sitting which makes it easy to talk to each other. Drinks and snacks are given throughout the day. The staff are all very pleasant and take the time to sit and talk to the residents. They have a TV in the lounge area plus throughout the week they do activities which they encourage the residents to play a part in. If a resident is able to go out the staff takes them out for coffee and cake which makes all the difference. There is a garden so that residents can sit in and enjoy the warmer weather. A Doctor comes weekly to check that each resident's needs are met, and a hairdresser, optician and chiropody also come to the home. The home is very welcoming.

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Review from V M (Resident) assisted by family/friend published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living at The Laurels. I'm well looked after and most of the staff are lovely and very kind.

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Review from J G (Power of Attorney of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We found The Laurels very homely and we were always welcomed as visitors. The home is well cared for as are the residents. The residents are very well catered for with meals and regular snacks and drinks. The staff are great and many of them have been happy working there for a good time so no quick
turnover of staff. They know the residents well and appear to be very fond of them. We have been very pleased with the standard of care given and would recommend The Laurels.

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Review from Barry B (Son of Resident) published on 4 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and caring staff. Well-maintained rooms and communal areas. Plenty of activities to stimulate the residents. Communication between staff and other members of staff and relatives can sometimes be a problem.

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Review from A M (Daughter of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My elderly mother became a resident of The Laurels in November 2022. She was 89 and suffering with Dementia. As far as myself and the family were concerned her needs were adequately being met and we were given no reason to believe otherwise. There was an incident in the early hours one morning which
resulted in an ambulance taking her to A&E. Eventually she was seen by a Doctor who deemed her fit to return to The Laurels. The Laurels refused to accept her back and evicted her rendering a vulnerable elderly lady homeless. No assessments, no notice, and no coat or shoes. Disgusting!

Reply from Michele Jackson, Manager at The Laurels

A&E did not contact the home to allow for a review/handover or to discuss the incident Friday 24th February. A CPN was supposed to phone the home to give adequate handover to allow for safety measures to be put in place before return. No opportunity was given for the home to ensure we could meet the resident’s needs.
At that moment as stated above, as home was contacting professionals Safeguarding, Social Services and Mental Health Team to support the home with the above. We advised that family take the resident back to A&E until this was sorted, family decided to remove the resident from a safe environment.
Not the case, the home would have welcomed the resident back had the appropriate measures to ensure safety been put into place by the above responsible professionals.
Daughter attended home on Friday 24th February @ 16:45pm – 17:00pm and collected some of the resident’s clothing and medication. Daughter attended home again on Saturday 25th February and collected shoes, clothing and walking stick.


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Review from Paul C (Son of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They were always very caring and attentive to my mum. I just wish Mum had stayed there full-time. Her well-being improved whilst Mum was at Laurels. Also, Mum was singing hymns and playing Bingo.
I thank you for the support you also gave me, and I always knew Mum was safe with you.

Reply from Michele Jackson, Manager at The Laurels

Thank you for allowing the home to care for your mother here at The Laurels; it was a pleasure. Thank you for the support of the home and the donations we recently received for the resident's comfort fund.


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Review from P B (Son of Resident) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my dad passed away in December 2020, my mum was on her own in Middlewich. I was travelling down 3 times a day, with her memory loss, she wasn't taking her meds, not eating, leaving the front door unlocked and having falls etc. I knew the Laurels was great and knew a few people there. Since then,
Mum became a full-time resident. The difference now in her health, with eating properly, in a safe and friendly environment is good. She loves being there and she knows she's safe. The staff at the Laurels have worked hard to get Mum to where she is. I feel happy and thank you all.

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Review from Jennifer L (Daughter-in-law of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law came into The Laurels a few months ago. She has settled really well and we are very impressed with the standard of care she receives. The staff are very friendly and the home is cosy and welcoming. My husband and I feel that there has been a real improvement in her overall well-being.
Thank you for the support you give in what must have been a very difficult time in the care sector.

Reply from Michele Jackson, Manager at The Laurels

Thank you for the lovely comments and feedback, this helps me and my team to ensure we are delivering high standards of care, and continue to improve.


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Review from Deb C (Daughter of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Laurels has extremely caring, communicative and approachable staff. Always a great atmosphere in the communal areas, lots of chatter and laughter, helped I'm sure, by the well-stocked hot drinks and snack trolley! There are quiet areas too if preferred. Plenty of activities, themed parties such
as Halloween, bonfire night etc Health problems are dealt with swiftly, family members are updated regularly. During the lockdown post-Christmas ‘21, regular video calls have been made available and we see photos of loved ones too, taken during activities or weekly pamper days! Food looks good and home-cooked. Nice to know that Mum is happy and living in a care home where care, dignity, compassion, fun, safety and security are paramount. Thank you.

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Review from June W (Niece of Resident) published on 17 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for this care home. My uncle is very happy here, happier than I've seen him in a long time and all thanks to the excellent care he has received in the years that he has been at the Laurels. Nothing is too much for the staff - he enjoys himself and is very well fed and looked
after. I do not think you will find a better place for your family member when the time comes to find somewhere.

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Review from Lydia F (Granddaughter of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the start of the pandemic, my Nan was moved to the Laurel’s from hospital and we were so lucky this was the case. The staff made a difficult transition with additional challenges of isolation as smooth as they possibly could have been; helping with phone calls and window visits. They have gone
above and beyond to ensure we are able to see our loved ones within lockdown. The staff are extremely helpful and clearly know the residents well. Nan always appreciates the activities and it’s a joy to see her still enjoying being creative!

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Review from Lesley D (Daughter of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In these very difficult times, the carers have looked after mum with compassion and dedication. I’m so impressed that the staff obviously know mum so well when I phone. The Manager knows all mum’s details whenever I need to contact the home. Mum has settled well and enjoys all the activities that the
activity coordinator organises. The photos on Facebook are a joy to see. Thank you to everyone at The Laurels.
I’ve had limited opportunity to view facilities with covid restrictions so my ratings reflect that.

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Review from Lindsay T (Power of Attorney of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say after the service my elderly friend received in The Laurels I wouldn’t recommend anywhere else, every area of service is done to a very high standard and the love and care given to the residents is amazing.

Reply from Michele Jackson, Manager at The Laurels

Thank you for the lovely review and comments, and taking the time to write the review.


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Review from Carolyn H (Wife of Resident) published on 17 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been living at The Laurels for 5 months and I think we definitely made the right choice of home for him. The staff could not be kinder or more welcoming to myself or our family. He can be difficult, but they have gone out of their way to help him settle in, and feel at home.

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Current Review Score: 9.8 (9.809)

Overview of Review Score

The Review Score of 9.8 (9.809) out of 10 for The Laurels is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.809 for The Laurels is calculated as follows: ( (94 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 115 Ratings = 4.809

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Laurels is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about The Laurels

What types of Care is The Laurels registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Laurels provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Laurels have?

There are 34 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Laurels?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Laurels to the centre of Congleton?

0.6 mile(s) as the crow flies, distance by road may be significantly further.