The Laurels

Canal Road, Congleton CW12 3AP
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9.8 27 Reviews
  • The Laurels, Congleton
The Laurels is a converted nineteenth century building set in secluded surroundings, which has been the focus of much investment and remodernisation in order to make the most of its potential for professional care.

Alongside skilled provision, the home is focused on making sure residents can pursue an independent lifestyle with a vibrant social life and access to a varied range of social events, outings and entertainments.

A robust induction and training scheme is in place, with the provider being committed to ongoing development.

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Care Provided by The Laurels

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Michele Jackson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (19)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for The Laurels

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £1,500
    • Self-Funded Residential Dementia Care £800 – £1,500
    • RESPITE Self-Funded Residential Care £800 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £800 – £1,498
  • (these prices are only a guideline, please contact The Laurels to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • fFexible with visiting, but do ask to be mindful at meal times as prefer these remain protected unless families are supporting with Residents meals


  • Parking

  • Small car park situated at the front of the building


The Laurels Reviews (27)

Total of 27, showing 21-27
9.8

The Laurels has a Review Score of 9.8 (9.809) out of 10, based on 10 reviews in the last 2 years. Over all time The Laurels has 27 reviews.

Overall Experience

  • 22
  • 4
  • 0
  • 0
  • 1

Date Published

27
4
8
10
17

Review from Jackie B (Daughter of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the staff enough for their care and help to my mother while she was in the home while she was alive and also the care they gave her during her last days. They were also so kind to me in the last days of my mum's life.

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Review from J M (Daughter of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with The Laurels. My mum has been in just over 12 months. They can't do enough for her, they look after so well. My mum loves it there. Its clean and the food is very nice. The staff are all very welcoming and do a great job of caring for everyone. I would recommend The Laurels care
home.

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Review from Carol L (Daughter of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came into the home eleven months ago. My first contact was with the manager who was most understanding and kind. Mum has dementia and was in a difficult position at home. The staff were very kind and caring when mum entered the home. Naturally, it was a strange place for her. Since then they
have attended well to all her needs. They notice as soon as she needs a doctor. Also, importantly they have a laugh with her and continue to be kind and caring. They work very hard and mum is treated with dignity. I highly recommend all the staff and thank them.

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Review from Peter S (Son of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression of the home was the number of staff on duty in the room. When my mother went in as a temporary resident I was very pleased indeed at how caring and attentive they were. On seeing the food served I was pleased at that too and the different food needs for the residents. The room my
mother was in was a lovely room with its own toilet and shower. All in all, it was an excellent care home with the emphasis on care.

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Review from M B (Daughter of Resident) published on 17 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Much effort made in making the home attractive and ready for Christmas in spite of remedial work being undertaken. Care was taken to ensure that the residents had an enjoyable time.

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Review from Heather B (Daughter of Resident) published on 12 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been residents of The Laurels for just over a year. The care and support that they have each received has been excellent. My parents' needs have changed considerably over that time and this was anticipated and accommodated at every step. All of the staff are wonderful with the residents,
from the manager to the cleaning staff. The food is home cooked and the house is clean and bright. There are weekly activities laid on and regular visits from local churches. I have no hesitation in recommending The Laurels to you. The provision of care is person centred and optimises each residents' level of wellness and wellbeing.

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Review from Mrs Angela T (Relative of Resident) published on 18 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank the home enough for the care dignity and respect they are showing toward my husbands Great Aunt, she and the family are being treated with such compassion. A truly fantastic home and it is a credit to the manager and the staff.
Nothing is to much trouble for them and there is always
someone on hand to answer any questions and concerns we may have.
We are always greeted with a smile at the door and the home is always clean smelling and a pleasure to enter, the staff are pleasant and warm toward all residents within the home

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Current Review Score: 9.8 (9.809)

Overview of Review Score

The Review Score of 9.8 (9.809) out of 10 for The Laurels is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.809 for The Laurels is calculated as follows: ( (94 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 115 Ratings = 4.809

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Laurels is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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