Lauren Court Care Home

Shelley Road, Blacon, Chester CH1 5US
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9.8 103 Reviews
  • Lauren Court Care Home, Chester
Lauren Court care home, located in Blacon, on the outskirts of the beautiful city of Chester, provides personalised residential care to older people.

Offering luxurious accommodation, round the clock care and good home cooking, the friendly home is situated in its own grounds and has private lawn gardens and a secure patio area, a perfect place to sit outside and enjoy the weather on those summer days.

The communal areas and activities programme are also very popular at the home, including a library service, nail bar, hair salon, minibus for trips out and shopping.

Lauren Court also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is enjoyable for residents and any visitors to the home.

As well as being experienced and professional, the team are kind and compassionate, always working hard to ensure residents have the best quality of life at Lauren Court.

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Care Provided by Lauren Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Racheal Ashman (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Lauren Court Care Home Reviews (103)

Total of 103, showing 1-20
9.8

Lauren Court Care Home has a Review Score of 9.8 (9.834) out of 10, based on 27 reviews in the last 2 years. Over all time Lauren Court Care Home has 103 reviews.

Overall Experience

  • 76
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Date Published

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Review from Dave W (Son of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the team highly enough for the care my mum has received since she moved in. They are kind, patient and friendly and have helped her to settle in and feel at home. A clean, warm environment is ideal for people needing residential care. It gives me great peace of mind.

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Review from e h (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Lauren Court Care Home for three and a half years. She settled in very quickly and looks at it as her home. The staff are wonderful with her nothing is too much trouble. She participates in all the activities she is able to do. Over the past year she has enjoyed trips out
with the other residents and staff. A big thank you to the Manager and all the staff, you are much appreciated by our family.

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Review from N P (Son of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is extremely happy at Lauren Court Care Home, where it is a home from home environment. The staff are superb and go above and beyond to ensure Mum is happy and cared for. It gives us peace of mind to know that she is being looked after in a warm, safe home with staff who really care.

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Review from Mike B (Son of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following hospitalisation in 2023, Mum moved into Lauren Court. My sister, brother and I all agree that it is the very best care home of the many we looked at in the area. She is very comfortable in her nicely appointed room. She enjoys the wide choice of quality food on offer, and the regular tea and
biscuits. She joins in with the various activities available, including the daily exercise classes, and enjoys spending time outdoors in the garden when weather permits. But most of all, she loves the staff. They are all so genuinely kind, caring and loving to her. She has just celebrated her 100th birthday in the home, and the manager arranged an amazing party for her to celebrate the occasion with other residents and with us. We always enjoy visiting Mum because we are treated like family by the staff and Mum is always so happy there whenever we see her. We have the utmost confidence and reassurance that Mum is in a very safe and caring place. It is simply outstanding.

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Review from A H (Daughter of Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Lauren Court for just over a year. Prior to her moving in, she suffered from anxiety with no interest in eating, drinking or participating in activities of daily life. Now she has completely changed to her old self. She has put on weight, she is relaxed and now leads
an active life. This is due to the care and encouragement of all the staff at Lauren Court and our family cannot thank you all enough.

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Review from J C (Son of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely warm friendly inviting environment feels like a large extended family staff are kind and nothing appears to be too much trouble for them. Very impressed with how warm the welcome has been for my mother.

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Review from Mark P (Son of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think my mother is in the best care home she could possibly be in due to financial circumstances. She has come on leaps and bounds in the last 10 months. She has put on weight and her health has improved dramatically. She is well looked after by very caring carers. The staff are first class whether
it's management, carers or cleaning staff, they are all customer friendly. I would recommend Lauren Court Care Home very highly.

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Review from J C (Cousin of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was placed in Lauren Court after being in hospital for a few weeks. I could not fault this place. The staff were very helpful and friendly. His room was very clean and nicely furnished and he was made to feel very welcome. The staff went above and beyond their duties to keep me informed on
what was going on.

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Review from Amanda P (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum took a while to settle into Lauren Court but now she is happy to be there. She joins in with bingo, daily exercises and going out on trips. The resident's dining room is pleasant, however, Mum prefers to eat in her own room. She has made friends whilst being there. The staff are all very helpful
and caring. All the cleaning and laundry is carried out to a very good standard. I am happy that Mum is in a safe and caring environment.

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Review from Craig E (Nephew of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly staff who cannot do enough for you. Made my aunt feel welcome from the first second and gave great care at all times. The room is lovely, food and entertainment are brilliant. Staff always on hand to offer assistance.

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Review from C T (Daughter of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Lauren Court for over 3 years. The staff are very respectful and show interest in talking and listening to her. She has a lovely room filled with her own possessions and it is cleaned regularly. Mum enjoys her meals, the dining room tables are always set nice and there is always a
weekly menu you can review. Activities and events take place on most days and residents are encouraged to participate and mix together. The home has a family feel to it and knowing Mum is happy and content is also very reassuring.

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Review from Mark W (Son of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lauren Court is an absolutely fabulous Care Home. We couldn't be happier with the help and service they have provided to my Mother. She started her residency there in early April this, after we moved her out from somewhere less suitable. You can tell as soon as you walk through the door that this is
a special place to stay. The staff are lovely and kind and there is always someone on hand if help is needed. We always get a warm welcome whenever we visit (and so does our dog Tilly too). There is a full programme of activities which my Mum thoroughly enjoys and this helps to keep body and mind active throughout the day.

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Review from Roger D (Son of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly and caring. My mother has been there for 12 months and often says how lucky she feels to be somewhere so nice and how much she enjoys the friendship of the staff. The home was extremely accommodating when my mother had to move in at extremely short notice following a
home visit from a member of the staff to do the assessment.

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Review from Debra L (Daughter of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came here for respite and has been here for several months now. The care home is modern, clean and well kept. Mum's room is lovely, overlooking a large playing field, which Mum loves looking on too. Staff have been very supportive and friendly. Lots of activities for Mum to join in if she wants
to. Overall, we, as a family, are very happy with Mum's stay here, and most importantly, so is Mum.

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Review from C C (Niece of Resident) published on 3 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lauren Court continues to provide excellent care. The staff are kind and caring, taking a personal interest in their residents who are well turned out, comfortable and content. The activities and facilities cater for all. Highly recommended.

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Review from K K (Son of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it fabulous how attentive all the staff are. Glad my dads here and well looked after. All the staff are very welcoming and my dad seems happy here. Im looking g forward to going on a day our. Thanks

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Review from Sandra L (Daughter of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home takes very good care of Mum who has been at Lauren Court for over 2 years. Mum is happy and settled there and the staff are caring, kind and lovely to her. They take great care of her, are very interested in her and spend time talking and listening to her. I really like the staff who make me
feel so welcome when I visit Mum and feel they are very approachable. It is great that there is a good choice of activities available which Mum enjoys. Thank you so much.

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Review from G W (Sister-in-law of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Lauren Court greatly improved over the last few months. The staff are attentive and caring.

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Review from Gillian D (Son of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father went to Lauren Court for respite in June 2023. From day one we were very impressed with the facilities and the staff.
Our father was made to feel like a family member with the most amazing caring staff.
Unfortunately, his health deteriorated and he passed away on the 18th of September
in Lauren Court with dignity and the staff at his side until the family could be with him.
My father's funeral took place yesterday and members of staff attended the service. Thank you so much to each and every one of you for the excellent care you gave to my father.

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Review from J O (Daughter of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came here for respite in May (after being in hospital since February) with a view to returning home with a care plan in place. From our first visit, we knew Lauren Court was the right place for her. Lovely atmosphere, and friendly and attentive staff who treat residents with respect. Mum is very
happy here and wishes to stay and the family are happy for her to do so. She looks forward to meal times as the food is good! There are lots of activities and a lovely garden too. The staff will always contact us if any issues - we are more than happy with the care provided.

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Current Review Score: 9.8 (9.834)

Overview of Review Score

The Review Score of 9.8 (9.834) out of 10 for Lauren Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.834 for Lauren Court Care Home is calculated as follows: ( (271 Excellents x 5) + (46 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 320 Ratings = 4.834

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lauren Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Apr 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Racheal

Racheal Ashman

Job Title: Home Manager

As a dedicated healthcare professional, Racheal has gained a wealth of experience in providing care and support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.


Having worked at Lauren Court for many years, Racheal closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Racheal remarked:
“Being able to empower staff and make a difference to our residents’ lives.”


Racheal is very proud of her career so far, not least her current role, and she describes it as one of her greatest achievements:
“From the age of 16 I wanted to manage my own care home. I have worked so hard to get here, and the day I got the call to say I had been successful in my interviews for the Home Manager role, and that I had reached my goal, I couldn’t have been prouder!”


Outside of work, Racheal enjoys looking after her dog, Cosmo:
“I love my dog, Cosmo, he even comes with me to work sometimes. He really enjoys meeting our wonderful residents!”


Frequently Asked Questions about Lauren Court Care Home

What types of Care is Lauren Court Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lauren Court Care Home provide?

Day Care, Convalescent Care & Physiotherapy are other types of care provided.

How many Rooms does Lauren Court Care Home have?

There are 48 Single Rooms.

What are the Facilities & Services at Lauren Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lauren Court Care Home to the centre of Chester?

1.6 mile(s) as the crow flies, distance by road may be significantly further.