Lauren Court Care Home has a Review Score of 9.8 (9.834) out of 10, based on 27 reviews in the last 2 years. Over all time Lauren Court Care Home has 103 reviews.
Review from Carley D (Granddaughter of Resident) published on 21 March 2022
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Overall Experience
1.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lauren Court Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. We would like to refer you to the response to your Mother’s review regarding the same incident/concerns. Additionally, there is no record or evidence of the en-suite flooding. The nurse call system is fully operational – this has been checked by the Area Director following his investigation of your concerns raised.
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Review from David M (Son of Resident) published on 6 April 2021
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5.0 out of 5
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Review from Judith S (Sister of Resident) published on 25 March 2021
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5.0 out of 5
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Review from S H (Son of Resident) published on 1 March 2021
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4.0 out of 5
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Review from N P (Son of Resident) published on 26 February 2021
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5.0 out of 5
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Review from Laura H (Granddaughter of Resident) published on 17 February 2021
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5.0 out of 5
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Review from Glenn W (Son of Resident) published on 16 February 2021
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4.0 out of 5
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Review from Austin S (Brother of Resident) published on 16 February 2021
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5.0 out of 5
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Review from Catherine C (Daughter of Resident) published on 12 February 2021
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4.0 out of 5
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Review from C F (Niece of Resident) published on 1 October 2020
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4.0 out of 5
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Review from P P (Son of Resident) published on 3 March 2020
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5.0 out of 5
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Review from Valerie D (Friend of Resident) published on 24 February 2020
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4.0 out of 5
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Review from Kathy L (Daughter of Resident) published on 24 February 2020
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5.0 out of 5
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Review from Brenda M (Daughter of Resident) published on 1 February 2020
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5.0 out of 5
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Review from C B (Niece of Resident) published on 28 January 2020
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3.0 out of 5
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Review from Margaret C (Daughter of Resident) published on 28 January 2020
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5.0 out of 5
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Review from Dennis Y (Husband of Resident) published on 28 January 2020
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4.0 out of 5
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Review from C E (Daughter of Resident) published on 15 November 2019
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5.0 out of 5
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Review from D R (Daughter of Resident) published on 1 November 2019
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5.0 out of 5
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Review from Terry E (Son of Resident) published on 29 July 2019
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Overall Experience
4.0 out of 5
Reply from Clare Sheehan, TBC at Lauren Court Care Home
Thank you for your review, we value all feedback as this allows us to make improvements where required. We are very sorry that you have concerns regarding the standard of food at our home. Your comments have been shared with our catering team so that we can enhance this service. We have liaised with the Home Manager regarding the agency staff used at the home so that the issues raised can be addressed. Please be assured we take all concerns raised very seriously and following discussion with the Resident concerned and yourself, we have agreed the action required to resolve these issues.
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The Review Score of 9.8 (9.834) out of 10 for Lauren Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.834 for Lauren Court Care Home is calculated as follows: ( (271 Excellents x 5) + (46 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 320 Ratings = 4.834
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lauren Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 27 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Apr 2023
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Job Title: Home Manager
As a dedicated healthcare professional, Racheal has gained a wealth of experience in providing care and support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.
Having worked at Lauren Court for many years, Racheal closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Racheal remarked:
“Being able to empower staff and make a difference to our residents’ lives.”
Racheal is very proud of her career so far, not least her current role, and she describes it as one of her greatest achievements:
“From the age of 16 I wanted to manage my own care home. I have worked so hard to get here, and the day I got the call to say I had been successful in my interviews for the Home Manager role, and that I had reached my goal, I couldn’t have been prouder!”
Outside of work, Racheal enjoys looking after her dog, Cosmo:
“I love my dog, Cosmo, he even comes with me to work sometimes. He really enjoys meeting our wonderful residents!”
