Lauren Court Care Home

Shelley Road, Blacon, Chester CH1 5US
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9.8 103 Reviews
  • Lauren Court Care Home, Chester
Lauren Court care home, located in Blacon, on the outskirts of the beautiful city of Chester, provides personalised residential care to older people.

Offering luxurious accommodation, round the clock care and good home cooking, the friendly home is situated in its own grounds and has private lawn gardens and a secure patio area, a perfect place to sit outside and enjoy the weather on those summer days.

The communal areas and activities programme are also very popular at the home, including a library service, nail bar, hair salon, minibus for trips out and shopping.

Lauren Court also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is enjoyable for residents and any visitors to the home.

As well as being experienced and professional, the team are kind and compassionate, always working hard to ensure residents have the best quality of life at Lauren Court.

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Care Provided by Lauren Court Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Racheal Ashman (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Lauren Court Care Home Reviews (103)

Total of 103, showing 61-80
9.8

Lauren Court Care Home has a Review Score of 9.8 (9.834) out of 10, based on 27 reviews in the last 2 years. Over all time Lauren Court Care Home has 103 reviews.

Overall Experience

  • 76
  • 21
  • 4
  • 1
  • 1

Date Published

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76

Review from S C (Friend of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a resident at Lauren Court for over 18 months and have always found the care excellent.
Staff are cheerful and helpful, rooms are bright and clean and the residents are well looked after and treated with kindness and respect at all times. Overall a very high standard of care.

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Review from Melanie M (Relative of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lauren Court is absolutely wonderful. The staff are the most patient, caring people I have ever met. They go above and beyond their actual duties and always with a kind word and smile. I couldn't recommend Lauren Court highly enough and would encourage anyone looking for care to look no further.

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Review from A B (Son of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived here very happily for just over two years. This review reviews how the home handled my mother's illness towards the end of her life. Doctors were called quickly, I was told quickly, kept up to date as my mother went into hospital. Unfortunately, my mother died aged 95. I have no hesitation
in recommending Lauren Court as most residents may end their days here. How this is handled is key and the staff and management were brilliant.

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Review from Linda C (Sister of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I find most things satisfactory. Since the new maintenance man was employed things have improved. I do wish carpets could be replaced by washable flooring they tend to smell. The carers are all most helpful and friendly even when working long hours.

Reply from Clare Sheehan, Careline Advisor at Lauren Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are pleased that you feel improvements have been made in our home and have responded directly to you regarding your concerns around the flooring. As previously discussed, we are happy to look at alternatives but only if this will be in the resident’s best interests. Please be assured the existing flooring is cleaned daily and shampooed weekly. We look forward to discussing options, if appropriate, with you.


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Review from D G (Daughter of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both management and staff have proved to be very approachable and accommodating. This is an excellent residential care home with a very big heart.

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Review from Ken M (Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff are wonderful and we are very lucky to have such a fantastic home to live in.

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Review from Marie A (Solicitor of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had two clients who were residents of Lauren Court but sadly one passed away in January 2019 at the age of ninety-eight. The members of staff including management are very friendly and the care and compassion shown by them has been exceptional.

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Review from Olive C (Daughter of Resident) assisted by family/friend published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lauren Court Care Home is pleasantly situated surrounded by green playing fields with nice views from residents rooms and handy for Cheater. It is open plan and light with a choice of three lounges and has a hotel feel about it. My mother has been a resident for four and a half years and is now 101
years old and has benefited from the routine of regular meals and medication rounds and excellent support from the staff who are caring and create a great atmosphere.

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Review from A C (Cousin of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was moved into Lauren Court from hospital. She liked the hospital and she likes Lauren Court. I have found the management and staff very friendly and helpful and my cousin finds the food very good and all but one of the staff great. So, all in all, I think I could give them five stars!

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Review from Muriel L (Sister of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first visit to Luren Court Care Home I was very impressed on all levels from the manager, carers and the overall look and attitude of the staff, also the cleanliness always smells fresh, unlike some homes I have visited. My sister settled in very quickly and is happy.

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Review from A P (Friend of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care and attention given.

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Review from Beryl M (Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like it here. The staff are very helpful and cheerful.

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Review from Reg N (Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good and friendly.

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Review from Dot W (Sister of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother really felt that Lauren Court was 'home'. Initially, he only went for respite care while I went on holiday but he enjoyed it and decided he wanted to stay. The staff were very kind, friendly and have a good sense of humour. They were also very patient, this and their sense of humour was needed
in his latter days as he sadly became very anxious and demanding.

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Review from Ken M (Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am 95 and pretty useless but I'm very happy here and everyone is wonderful. This is not home but the next best thing and this is good - we also have great management.

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Review from Peter D (Husband of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the second time my wife has stayed at Lauren Court for respite care. The staff are most friendly and courteous, most considerate and helpful - nothing is too much trouble for them. I would thoroughly recommend Lauren Court to friends and/or family at any time. Having my wife in respite care
is most beneficial to both of us - congratulations to all staff and management for their care.

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Review from Keith W (Son of Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This Care Home is Highly Recommended and has a great caring team. Definitely the best in the Chester & Ellesmere Port area of Cheshire.

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Review from Kathleen R (Friend of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the times I have visited this care home Lauren Court, I have found the staff caring, friendly and very efficient. My friend is well cared for and is happy.

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Review from Kerrie G (Daughter of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are excellent, patient and caring which is comforting knowing my father is being looked after.
Thank you.

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Review from Frederick M (Son of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant a warm welcome, very well looked after, lovely home support staff.

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Current Review Score: 9.8 (9.834)

Overview of Review Score

The Review Score of 9.8 (9.834) out of 10 for Lauren Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.834 for Lauren Court Care Home is calculated as follows: ( (271 Excellents x 5) + (46 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 320 Ratings = 4.834

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lauren Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Apr 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Racheal

Racheal Ashman

Job Title: Home Manager

As a dedicated healthcare professional, Racheal has gained a wealth of experience in providing care and support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.


Having worked at Lauren Court for many years, Racheal closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Racheal remarked:
“Being able to empower staff and make a difference to our residents’ lives.”


Racheal is very proud of her career so far, not least her current role, and she describes it as one of her greatest achievements:
“From the age of 16 I wanted to manage my own care home. I have worked so hard to get here, and the day I got the call to say I had been successful in my interviews for the Home Manager role, and that I had reached my goal, I couldn’t have been prouder!”


Outside of work, Racheal enjoys looking after her dog, Cosmo:
“I love my dog, Cosmo, he even comes with me to work sometimes. He really enjoys meeting our wonderful residents!”