Review from Kenneth S (Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience

The staff were very good.
No problems with anything.
Came in, was 7st 8lbs.
Going out, was 9st 7lbs.
Thank you.

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Review from D A (Daughter of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience

I have found Lauren Court to be a very warm and pleasant environment for my mother. The staff are caring and helpful at all times. The place is always clean and tidy with a nice atmosphere. My mother praises the plentiful meals with a variety of choice. She feels safe as the staff check them often,

throughout the day and during the night. The residents are treated with respect, so much so, she only went in for respite but is still there.

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Review from J E (Regular Volunteer) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience

I'm a youth worker with NCS and brought a group of teenagers who wanted to volunteer at the home to spend time with the residents and put on activities for them. The staff and the residents have all been incredible. Staff are so welcoming and informative, we really appreciated their hospitality and

willingness to let us be involved. After a few hours spending time talking with some of the residents, our team had laughed, cried and danced, they enjoyed engaging with them and their stories. The team is now planning to return to so a tea and cake party the following week.

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Review from P M (Regular Volunteer) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience

I believe the facilities are very nice and satisfying as well as the interior which is extremely beautiful and creates a calm and fulfilling environment. The staff are very welcoming. Also, the time spent with the lovely residents was very insightful and extremely enjoyable. We hope not only for us,

but for them as well.

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Review from Sam B (Regular Volunteer) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience

Found the care home to be warm and welcoming and the facilities are some of the nicest that I've seen. Everything is clean and well maintained and the staff are lovely and attentive. The environment seems to be one of happiness and love.

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Review from Sheila B (Daughter of Resident) published on 21 July 2017
Submitted via Website • Report

Overall Experience

Mum has now been at Lauren Court since Aug 2016. She initially went in for 2 weeks respite, much against her will, after a spell in hospital. After 2 weeks mum was reluctant to go home as she had been so well cared for and after another 2 weeks decided she would like to stay permanently. I can't speak

highly enough of the kind and caring staff at Lauren Court and they always go the extra mile to make sure mum is happy. She is treated with kindness, courtesy and respect. The food is high standard with a choice of 2 dishes each day on a monthly rotation. The rooms are very pleasant and the home has a spacious modern dining room, 3 beautifully appointed lounge areas with TVs and a sunny conservatory overlooking a lovely garden area. The reception area is very smart and welcoming.

Yes, it's expensive, but not as much as some I saw and rejected. Currently £738+ a week it's not as indicated in the info. High annual increases are a constant worry but mum's safety and well being are priceless.

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Review from Lynn W (Daughter of Resident) published on 12 July 2017
Submitted via Website • Report

Overall Experience

My Mother spent two weeks Respite care in Lauren Court and I would highly recommend this care home.

I visited a number of care homes when I was making my selection and my first impression of the staff and environment were very good.

The building is very light, especially the conservatory area

and I believe this can help lift the mood of residents. Some of the other establishments I visited were very dark and depressing.

My Mother was subsequently admitted and the care she received was exceptional. She also very much enjoyed the meals!

The exercise she was getting, walking from her room to the dining room and then to the lounge was a real benefit. She is prone to falling but with the use of her stick and hand rails along all corridors gave her more confidence.

I would have no hesitation is recommending Lauren Court to anyone who was looking at care for a relative or friend.

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Review from Ann W (Mother-in-law of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience

My mother-in-law has lived in Lauren Court for over 4 years and is very happy. She thinks of her beautiful room which is on the ground floor and looks out onto a busy road and playing field, as her own little flat. The care and staff are amazing nothing is too much trouble. The food is excellent with

lots of choices to suit every resident. The staff are very professional in their care but also go that extra mile. The manager is very experienced and has the home running really well. She is also very kind and understanding to the needs of all the residents.

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Review from Jackie J (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience

Pleasantly laid out open plan building with small attractive garden. Ensuites are small but adequate. All the staff are friendly and have a nice sense of humour creating a welcoming atmosphere for residents and visitors. Sometimes short staffed. Too much to do but manage to keep cheerful and helpful.

They are a huge asset to this home. This year's increase in fees on top of last years seem to be on the high side and somewhat worrying.

Reply from Meridian, Careline Team at Lauren Court Care Home

We are most pleased that you feel that the home is pleasantly laid out, the staff team take pride in the home that they work in. It was nice to hear that you felt the staff team are friendly and have a nice sense of humour creating a welcoming atmosphere for our Residents and visitors. You feel that the home is sometimes short staffed. At HC-One we continually review our staffing levels according to the Residents dependency levels. If you are concerned please feel free to discuss this with the home manager. We acknowledge your comment around the increase in fees and again I would suggest that you discuss this with the home manager.

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Review from A J (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience

The home is a lovely friendly place for all the residents and family are always welcome. The staff are cheerful and friendly and the nicest thing is they care about all the residents 1st class five star if rated.

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Review from R H (Nephew of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience

Beautifully decorated.

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Review from S H (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience

I am utterly delighted with the are and support mum is receiving here at Lauren Court Residential Care Home. Each time I visit she does nothing but praise the team and say how easy going but helpful everyone is. Mum has now been here six months and the change in her is remarkable. She looks really well

and has put on some weight which is wonderful. I have no hesitation recommending Lauren Court to others. Long may it continue.

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Review from A S (Resident) assisted by family/friend published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience

I came as a permanent resident in December 2016.
I have found Lauren Court a lovely, clean care home. The staff are extremely helpful and nothing is too much trouble. I find the staff very friendly and chatty. There is always someone to chat to. I am very happy here.

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Review from Lynn S (Daughter of Resident) published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience

Very happy living here. The staff are hard working and very caring to the residents. There is a lovely atmosphere and there is always a lot going on eg. Bingo, quizzes, trips out etc.

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Review from Sue H (Daughter of Resident) published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience

We find this care home meeting our requirements, it is nicely laid out and staff are friendly and courteous.

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Review from Valerie H (Daughter of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience

Each time I visit my mother it is a pleasure to go into this home. The staff are all always very helpful at all times. They quickly and efficiently sort out any problems. Mum needs eye drops 4 times a day and I know I can leave the home and know she will be looked after excellently. All the staff are

very caring and have time for everyone.

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Review from Denise (Daughter of Resident) published on 10 May 2016
Submitted via Website • Report

Overall Experience

Mum moved to Lauren Court initially for a fortnight's respite in January but after a short period in her own home we all realised that Mum could no longer cope and that Lauren Court was the best place she could be in. Mum is 96, has severe arthritis, Parkinson's Disease and many other medical complaints.

The move into Care can be traumatic for all concerned but all the staff at Lauren Court made the process very easy for the whole family. The manager and her team are very professional and I felt that Mum was in excellent hands. The staff are all welcoming, always smiling and cheerful and very very patient with mum. They are all very conscientious and caring. I can't praise them enough.
There have been a couple of minor problems since mum moved to Lauren Court but the manager and her staff have sorted these out in a few minutes. I feel that nothing is too much trouble for them. I completely recommend Lauren Court to anyone who is looking for an excellent care home.

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Review from S J (Son of Resident) published on 2 March 2016
Submitted via Postal Card • Report

Overall Experience

My mother required a care home and I had nothing but praise for Lauren Court. Following which I went to visit before deciding to try and place my mother here. I was delighted with the whole "package" and therefore chose Lauren Court without hesitation! From what I have witnessed over the past two months

Lauren Court is outstanding! Excellent care from considerate staff, the meals look excellent, all areas I have visited are always very clean! I do feel it is very expensive but then I guess all care comes at a cost! I would be more than happy to spend twilight years here if required. Highly recommended care home.

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Review from Alan W (Son of Resident) published on 15 February 2016
Submitted via Website • Report

Overall Experience

The staff are extremely caring which in my view is the most important factor when choosing a care home, treating my mother with high levels of dignity and respect. Impressive facilities, well maintained and recently modernised further. Well appointed bedrooms with en-suite facility. Well run and managed.

I haven't had any issue to raise with management in the 4 years that my mother has been a resident.

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Review from D C (Daughter of Resident) published on 6 January 2016
Submitted via Postal Card • Report

Overall Experience

Concerned over turnover of staff. Mums care plan not discussed with me and nor reviewed with family. Named carer not introduced to us. We were not always informed when mum was visited by GP or district nurse. When I took mum for outside appointments at hospital etc. she often was not ready and we had

to find shoes/coat/dentures/glasses. On one occasion follow up appointment at hospital mums legs were dirty and I had to ask for her finger nails to be cut- long and dirty, same with toe nails.

Reply from Meridian, Careline Team at Lauren Court Care Home

Staff turnover has been reviewed and there are 2 new domestics to replace the staff who have retired. There are also 2 new care staff who are covering for staff who are on maternity leave.

The name of the key worker is clearly documented within the care plan, and the key worker explains the proposed plan of care to the resident and relative on admission, and asks for their input to ensure that they are happy with it.

The family are usually informed when a resident is seen by a GP or a district nurse, especially if the health concern is significant.

When staff are informed of external appointments, these are placed in the diary so that they are aware that a resident will be going out and at what time.

Fingernails are checked daily as part of personal care to ensure that they are clean and neat. Toenails are also kept clean, and a chiropody appointment arranged as required.

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Lauren Court Care Home

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