Hairdressing, Chiropody not included in room cost.
Social Services funded clients will be eligible for a third party top up.
Parking available to the rear of the building
Leycester House has a Review Score of 9.5 (9.477) out of 10, based on 9 reviews in the last 2 years. Over all time Leycester House has 41 reviews.
Review from Margaret C (Respite Resident) published on 20 November 2024
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Reply from Rahi Joshi, Marketing Associate at Leycester House
We're delighted to hear you enjoyed your stay at Leycester House and happy with our team. Thank you for sharing your experience with us.
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Review from Phillip D (Son of Resident) published on 26 March 2024
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Reply from Rahi Joshi, Marketing Associate at Leycester House
We're delighted to hear that your mother is comfortable at Leycester House. Our dedicated staff are committed to creating a welcoming and supportive environment. Thank you for your kind words. Kind regards, Rahi.
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Review from Kenneth H (Resident) assisted by family/friend published on 8 November 2023
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Reply from Rahi Joshi, Marketing Associate at Leycester House
Thank you for taking the time to leave us feedback. We are delighted you are happy with the care provided and participating in the daily activities. I will forward your sentiments to the home team.
Kind regards.
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Review from Norma T (Respite Resident) published on 5 October 2023
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Reply from Rahi Joshi, Marketing Associate at Leycester House
We're dedicated to providing all our residents with the best care and support, and your words truly touch us. We're glad to hear you're doing well, and we appreciate your acknowledgement of our efforts.
Kind regards.
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Review from H J (Respite Resident) published on 21 June 2023
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Reply from Rahi Joshi, Marketing Associate at Leycester House
Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.
Kind regards,
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Review from G B (Respite Resident) published on 20 June 2023
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Reply from Rahi Joshi, Marketing Associate at Leycester House
Thank you for your kind words. Your feedback is very much appreciated and we are delighted to know you are happy with us, we ensure to maintain high care standards at all times. I will forward your kind sentiments to the home team.
Kind regards,
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Review from Eunice W (Daughter of Resident) published on 11 May 2023
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Reply from Rahi Joshi, Marketing Associate at Leycester House
Our resident's health and well-being are our top priority. We appreciate you recognising our team efforts and thank you for sharing your experience with us. We are delighted to know your mam is comfortable with our care. I will share your feedback with the home team.
Kind regards.
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Review from D B (Son of Resident) published on 26 April 2023
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Reply from Rahi Joshi, Marketing Associate at Leycester House
Thank you for sharing your experience with us. We are delighted to know your mother is settled and happy with her tailored care plan, we ensure to maintain our care standards always. Your kind words will be passed on to the team.
Best Regards
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Review from M H (Respite Resident) published on 18 April 2023
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Reply from Rahi Joshi, Marketing Associate at Leycester House
Thank you for sharing your experience with us. We are glad to know you had a comfortable stay and were satisfied with the care provided. We wish you all the best and I will pass your sentiments to the home team, I am sure they will be happy to receive your feedback.
Kind regards,
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Review from P T (Resident) published on 11 January 2023
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Reply from Mandy Low, Area Manager at Leycester House
Thank you for your positive comments. We are happy you enjoyed your stay with us, means a lot to our team
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Review from L M (Respite Resident) published on 4 August 2022
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Reply from Rahi Joshi, Marketing Associate at Leycester House
Thank you for sharing your experience. It is delightful to know you enjoyed your time residing with us, we ensure to provide the best care possible always. I will pass on your kind words to the home team.
Kind Regards,
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Review from M H (Resident) published on 10 February 2022
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The jewel in the crown was the staff. despite the problems caused by covid the necessary absences of visitor, hairdresser, staff isolating at home, new residents confided to their room causing extra work, etc, the staff were cheerful, warm, and friendly, thoughtful and considerate professionals who went the extra mile. Typified by the off-duty staff living locally appearing in uniform voluntarily on Xmas morning to help to serve and celebrate the resident's Christmas Dinner.
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Review from R B (Resident) published on 15 June 2021
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Review from S J (Daughter of Resident) published on 1 April 2021
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Review from F C (Resident) published on 26 February 2020
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Review from L M (Resident) published on 25 February 2020
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Review from J M (Resident) assisted by family/friend published on 24 January 2020
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Review from C N (Daughter of Resident) published on 12 December 2019
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Review from Sheila B (Respite Resident) published on 28 June 2019
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Review from K T (Daughter of Resident) published on 6 February 2019
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The Review Score of 9.5 (9.477) out of 10 for Leycester House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.577 for Leycester House is calculated as follows: ( (67 Excellents x 5) + (30 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 104 Ratings = 4.577
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.9 Points relating to the number of positive Reviews for Leycester House is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 9 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Jan 2019
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