Mayfields

Naylor Crescent, Netherpool Road, Overpool, Ellesmere Port CH66 1TP
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9.6 44 Reviews
  • Mayfields, Ellesmere Port
Mayfields is a purpose-designed care environment from MHA, ideally suited to the pursuit of person-centred dementia care packages and offering staff who take pride in understanding each resident's needs.

The home has three gardens that are designed to stimulate reflection, incorporating sensory practices shown to contribute positively to the lives of people with memory loss.

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Care Provided by Mayfields

  • Type of Service
    • Residential Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 46 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Sheltered Housing

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Mayfields

  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,309 – £1,390
  • (these prices are only a guideline, please contact Mayfields to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Mayfields Reviews (44)

Total of 44, showing 21-40
9.6

Mayfields has a Review Score of 9.6 (9.571) out of 10, based on 13 reviews in the last 2 years. Over all time Mayfields has 44 reviews.

Overall Experience

  • 36
  • 7
  • 1
  • 0
  • 0

Date Published

44
0
10
13
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Review from Amanda P (Niece of Resident) published on 2 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has settled really well into the care home especially given the COVID situation. The staff have been brilliant and very supportive. I've seen my Aunt on numerous occasions and she always comments on how lovely the staff are and how good the food is! She tells me that I have made a good choice.
(difficult to comment on some of the boxes below due to COVID)

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Review from Jeffrey L (Son of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without reservation, I believe Mayfields is a truly exceptional facility for the care and security of my mother and all the residents here. The carers have unbelievable patience and a caring threshold that is unquestionable. The food and entertainment are first class and keep the residents energised.
I cannot pay Mayfields' staff a higher compliment. Thank you for all you do for Mother and all the other residents.

Reply from Susan Neill, Home Manager at Mayfields

Thank you for your feedback which will be shared with the team at Mayfields.


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Review from S O (Daughter of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

More than happy to praise the staff at Mayfields for the care given to my mum over the last couple of years. The atmosphere at Mayfields is very pleasant and relaxing, even during these pandemic times.

Reply from Susan Neill, Home Manager at Mayfields

Thank you so much for your comments and continuing support.


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Review from Vanessa C (Daughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the COVID-19 lockdown I feel that my mother has received excellent care from all the staff and they have been safely reintroducing visits over the past few weeks. Overall my mother seems to be very happy and healthy.

Reply from Su Neill, Home Manager at Mayfields

Thanks for the positive feedback, it's nice to see you visiting (in the garden) again.


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Review from K A (Daughter of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Mayfields 6 months ago and has settled in very well. The home is all on one level, light and airy and very spacious which is great for dad as he regularly likes to wander around the different wings. It was dad's 90th birthday recently and it was a lovely day with residents, staff and
family members celebrating in the central lounge with the music therapist, playing and singing some of dad's favourite songs. The home also has 3 large garden areas to sit in or wander around in the summer months. The staff and management are very kind and caring and I would have no hesitation in recommending Mayfields.

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Review from A J (Daughter of Resident) published on 1 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and friendship mum has received since arriving at Mayfields. They listen and always take our concerns seriously. A lovely atmosphere, we enjoy visiting mum especially when she is happy. The staff are friendly and helpful. Thanks.

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Review from Steve B (Son of Resident) published on 31 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring. The staff are like saints. Mum has been here for two years and they really look after her.

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Review from Nikki M (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been so well looked after and cared for over the past 8 months. I have peace of mind that there is always someone watching out for her. I visit every day and I am always welcomed. The carers are 'angels' and nothing is too much for them.

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Review from V F (Wife of Resident) published on 11 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased I was able to secure a place for my husband in this home, after being in another care home where he certainly was not treated properly or with dignity. I cannot praise this home enough. So much so, I can now visit my daughter in Australia knowing my husband will be safe and well cared
for. Previously I could not go!!

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Review from J G (Daughter of Resident) published on 30 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived here in June and has been well cared for. It has taken time for the staff to get to know her but they have all worked hard to do that. I have found all staff to be excellent, very kind and in easy reach of residents and their family. They are keen to preserve independence which means
allowing mum to do as much as she can. What I like about this as she can walk into any of the wings and into the big garden as she chooses. There are always staff about. They are keen to support families as well as residents. Food is plentiful but monitored. The quality of the main courses vary a bit but never bad. There are choices. The decor is modern, well maintained and cleanly kept. We have had a few issues (I would expect that) but each time the staff have listened and responded immediately and helpfully. The ethos of this home is what I like. The family are welcomed and become part of the wing groups if they wish. This home is striving to be the best and I am pleased mum is here.

Reply from Susan Neill, Home Manager at Mayfields

Thank you for your feedback which will be shared with the team a Mayfields to ensure we are continually reviewing the standard of care we deliver to ensure it is of a high standard. The menu is under review at present to introduce the Winter type foods. The food is not monitored and staff should be asking residents if they would like seconds at meal times. I will address this at our next staff meeting and monitor on my daily observation checks. Please continue to give us your feedback as we really do value it.


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Review from Deborah P (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home is too expensive and there is good and not so good staff providing the care. Staff have not become accustomed to my mother's likes/dislikes regarding food which is important. My mother's clothing is disapearing.

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Review from V M (Brother of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident of Mayfields since 15th October 2014. At that time the layout of the buildings and gardens enabled her to move around with relative ease. As her condition has deteriorated the staff have coped well with her changing abilities, and have always treated her with kindness and
respect. Furthermore, the management has always kept me informed of all aspects of her care plan and condition. I have appreciated this as I live too far away to visit her as frequently as I would like. Her friends and other relatives visit more frequently.

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Review from Win H (Sister of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support of the staff and all of the carers is excellent. I couldn't recommend all of them highly enough.
My sister had a really bad start but the care and attention of the carers has been wonderful.

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Review from J E (Daughter of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care provided. Lovely staff very welcoming environment.

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Review from Tony W (Husband of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can only say that I am pleased that I managed to obtain my wife into such a wonderful care home, in all respects for my wife. I see her every day.

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Review from Philip S (Husband of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife of over 40 years, was diagnosed with early-onset Alzheimer's. After over 4 years of looking after her, I had to make the hardest decision of my life and place my wife's care in the hands of others. The professionalism and understanding of Mayfields management and staff made this transition bearable.


All

Residents are respected as individuals and are actively encouraged to treat Mayfields as if it were their own home, within the obvious health and safety boundaries. My wife has been a Resident for over 2 years, during which time, inevitably, her condition has deteriorated, placing a bigger demand on staff time. The very high standard of both physical and mental welfare provided has NOT diminished.


Mayfields was designed and built as a standalone dementia unit. The building is well maintained and where practicable is developed to keep pace with current thinking on building design for dementia. A current thinking approach is taken to the care and mental wellbeing of the Residents.


The staff are always cheerful and this helps to promote a similar demeanour in the Residents. I have only praise and admiration for the care, patience and dedication of the management, staff and volunteers.


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Review from Veronica P (Daughter of Resident) published on 9 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad lived at Mayfields from July '14 until his death in Jan '17. From the day I was shown round, I knew this was the right place for my dad. He was treated with respect, care, compassion and love by every member of staff. Clever layout - 3 wings and main central area. Dad loved to walk around - it
was never a problem if he ended up on another wing for mealtimes. In fact, nothing was a problem - staff's attitude towards residents was always positive. Lovely having chaplain - he got to know dad well.
Staff were exceptional in their care for our family. Mum visited regularly and was always made very welcome. She appreciated how the carers would chat to her; they cared about her wellbeing as well as dads.
End of life care was exceptional - such respect and love for dad, and such compassion and love to us. I will never forget that. To see carers coming in on that last day paying their respects to dad, saying goodbye to him, saying it had been a privilege caring for him ..... very moving.

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Review from Walter D (Husband of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Xmas this year my wife has had a very severe chest infection and it has really knocked her for six. I cannot thank the staff on her wing for the way they have looked after her, she would not get better treatment if she had stayed in hospital. It is very nice to see the way they look after all
residents and the patience they show with them. I cannot thank them all for their care and patience they have with them all.

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Review from Michael P (Son of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found the best residential home in the area. Had Mother-in-law here 18 months ago and had no hesitation in bringing my mother here. I love visiting and mum really settled quickly with super staff. Always a pleasure and it's fun visiting, great residence.

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Review from Marian P (Sister of Resident) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Mayfields ever weekend since February this year and telephoned every evening. I have been made most welcome - and welcomed too, the odd occasion I have had lunch with my sister. The home is extremely clean and the staff warm and loving to the residents. It is difficult to find occupation
for residents who have dementia and who are also blind. I wish I could visit each day but the home is about 1 1/2 hours drive from where I live.

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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Mayfields is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.571 for Mayfields is calculated as follows: ( (101 Excellents x 5) + (40 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 154 Ratings = 4.571

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mayfields is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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