Mayfield House

Mayfield Mews, Minshull New Road, Crewe CW1 3FZ
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8.9 11 Reviews
  • Mayfield House, Crewe
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Care Provided by Mayfield House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Littleton Holdings Ltd
  • Person in charge
  • Kara Hulme (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Mayfield House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,500
    • Self-Funded Residential Dementia Care £950 – £1,500
    • RESPITE Self-Funded Residential Care £900 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £900 – £1,100
  • (these prices are only a guideline, please contact Mayfield House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Mayfield House Reviews (11)

8.9

Mayfield House has a Review Score of 8.9 (8.854) out of 10, based on 5 reviews in the last 2 years. Over all time Mayfield House has 11 reviews.

Overall Experience

  • 10
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  • 1
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Date Published

11
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5
6

Review from Cynthia B (Daughter of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum sadly passed away this week at age 94 after nearly 6 years at Mayfield House. The home has always cared for her in a caring and loving way and excelled during Covid when we were not allowed to visit. Over the years us, the family, have been cared for as well as Mum. They have felt like part of our
extended family and always helped with our constant requests and questions. When Mum first went there the home itself was a bit dated (fully updated now) but the care was first class and to us that was the most important thing.

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Review from Ian H (Regular Volunteer) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was part of a team last week decorating the home for Christmas. I can honestly say it was an honour to be part of such a wonderful welcoming home. We were made to feel very welcome and the residents loved watching the trees go up and even helped out.
We were given a lovely lunch and a tour around
the building and grounds. I wasn't expecting the residents to have their own pub/lounge area and hairdressers.
I would definitely like to be part of the volunteer team again whenever they need me.

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Review from Sue H (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Mayfield House in March last year.
It has been very hard for my dad, but he visits every day and is part of the family at Mayfield. I am very grateful to all the staff for the care they have shown to all of our family.

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Review from Michael P (Son of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We go up to visit my dad several times a year. I am pleased to say that he seems very happy and content. Mayfield House posts regular updates on what they are doing with various activities. I find these updates very helpful as when I speak to Dad on the phone he is always very vague about what he has
done. I know that recently he went to the Panto in Crewe and a Remembrance service in November. I am particularly impressed by the standard of food served. Thanks Mayfield House staff!

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Review from Jayne E (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been in Mayfield for a few years now! As a daughter, it was the hardest decision to put mum in a home, but unfortunately we as a family, all working full time, believe me, the hardest decision of my and my sister's life! Still feel guilty now. Mum stayed at Mayfields while recuperating,
she liked it there! So as a decision had to be made, no question we opted for Mayfields. Well, several years later I can say my mum is so happy there. The staff are so caring, so loving. We ring the home several times, they are used to us now! To us mum is our queen! They are so accommodating, even when we want a family meal, they will accommodate us! No question we recommend Mayfields highly. They are our mum's second family.

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Review from Stella B (Niece of Resident) published on 27 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie came to Mayfield in July 2021, a particularly difficult time for her, having lost her husband of 59 years earlier that year in May, and with her own substantial health issues. It is always an incredibly difficult decision to put a loved one into a residential care home so getting it right
was so important. All the staff form an amazing, dedicated team, creating a kind, caring, stimulating environment and she is always treated with patience, understanding and respect. The staff always ensure that she not only looks her best, but she is also well fed with a high standard of food. My auntie can socialise in the lounges and participate in the activities offered or can spend as much or as little time as she wishes in her own room. We can now relax knowing that she is being looked after 24/7. We only have the highest praise for them. A huge thank you to everyone!


N.B. Due to some of the restrictions placed during COVID, I'm unable to rate some of the areas asked.


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Review from Wendy A (Daughter of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Mayfield for a few years now and I couldn’t wish for better care. The team know her well, and she is safe and happy there and sees it as home. As a relative nothing is too much, whenever I call they always ensure questions are answered or it is passed to someone who can help. The
home itself has always been clean and tidy and my mum's room and belongings looked after. The food looks and smells delicious and my mum is encouraged to sit in the dining room to make mealtimes a social occasion as well. I am so pleased that she is there as through the last couple of years it’s been reassuring to know, even though guidelines have kept us apart at times, she has been looked after and loved by the team.

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Review from Louise S (Daughter of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Mayfield, the care, compassion, communication, and lots of laughter from all the staff. I was really concerned when my dad was ready to be placed in care but all my concerns went when we met everyone. All staff, not just the care staff, treat my dad with respect and dignity. The choice
of meals is amazing especially as Dad is really fussy. Nothing is too much trouble and if we as a family have any questions or concerns we are always listened to.

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Review from Laura K (Granddaughter of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been in Mayfield for 3 years and the care she has had has been fantastic. The staff are amazing, we have a great relationship with them as I can be very demanding as she is a very precious member of our family. They have helped her cope with lockdown and she classes some staff members as
part of her extended family, yeah there are areas for improvement but you can say that about anywhere I would definitely recommend Mayfield for any family looking for caring staff to look after their loved ones.

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Review from Jayne F (Daughter of Resident) published on 13 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

This is not the place I thought it was, my mum, is very unhappy there. She never finds anything out that's going on, no one gives her any information like when they're closed at the home due to covid. She's never told and wonders why relatives cannot visit her. Every time you ask anything the answer
is always I don’t know, the constant answer you get from all staff. When staff can be bothered to call in a room which is not often and when they do call at a room, they stand by the door and can’t wait to get away again. My mum who’s 82 is all fine in her mind it’s just her walking etc that is not good. Staff should be listening to their patients and giving them some time, god knows they don’t see many people in a week, and staff at Mayfield are really negative in their answers and never give enough time to chat with people in the home which to me is appalling. Please way up the pros and cons before your relative goes into Mayfield as mum and I wish we had never seen the place. A very concerned daughter.

Reply from Emily Calkin, Home Manager at Mayfield House

Thank you for your feedback and I am very sorry that you and your mother feel this way. You did put a complaint in on the 10/6/2021, we investigated all of your complaints and you felt that they were resolved to your and your mother’s satisfaction. We are very happy to discuss any of these matters with you personally, please let me know when it is convenient, and I will give you a call to arrange a suitable time to meet.


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Review from Dilys W (Daughter of Resident) published on 9 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so thankful that Mayfield House were able to take my mother. She has been there since April 2016 and although her general health has deteriorated, due to her advanced age and condition, she is extremely settled and comfortable there. The staff are all so friendly and supportive and they really
treat my mother like one of their family. I am very satisfied that my mother is safe and well looked after and I would not want to have her anywhere else.

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Current Review Score: 8.9 (8.854)

Overview of Review Score

The Review Score of 8.9 (8.854) out of 10 for Mayfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.864 for Mayfield House is calculated as follows: ( (51 Excellents x 5) + (8 Goods x 4) ) ÷ 59 Ratings = 4.864

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.99 Points relating to the number of positive Reviews for Mayfield House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 5 Positive Reviews ÷ 10.2 = 0.49

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jun 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Mayfield House

What types of Care is Mayfield House registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mayfield House provide?

Palliative Care, Day Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Mayfield House have?

There are 51 Single Rooms.

What are the Facilities & Services at Mayfield House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mayfield House to the centre of Crewe?

1.1 mile(s) as the crow flies, distance by road may be significantly further.