New Milton House

Station Road, Alsager, Stoke-on-Trent ST7 2PB
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9.8 43 Reviews
  • New Milton House, Stoke-on-Trent
New Milton House is a purpose-built home close to Alsager town centre, and includes a specialist household, innovatively designed to support the needs of older people with dementia. New Milton House is very much a part of the local community, and the team makes every effort to ensure that there is a feeling of ‘home from home’ and a friendly atmosphere.

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Care Provided by New Milton House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charlotte Malpas (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (39)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for New Milton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,050
    • RESPITE Self-Funded Residential Dementia Care from £1,100
  • (these prices are only a guideline, please contact New Milton House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

New Milton House Reviews (43)

Total of 43, showing 1-20
9.8

New Milton House has a Review Score of 9.8 (9.775) out of 10, based on 19 reviews in the last 2 years. Over all time New Milton House has 43 reviews.

Overall Experience

  • 32
  • 10
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Date Published

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24

Review from Timothy B (Son of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father who is 102 moved into New Milton House in February this year, and I couldn't be happier with the level of care Dad receives. Dad suffers from chronic dementia and isn't always the easiest person to deal with. But whatever his mood he gets the care and support he needs.
I cannot say there
haven't been the odd bump in the road and things have occasionally gone amiss. But the manager and her team have always listened and resolved any issues I had with a minimum of fuss. I would have no hesitation in recommending New Milton House to both friends and family.

Reply from Charlotte Malpas, Home Manager at New Milton House

Thank you for your lovely review of New Milton House. Your dad is a pleasure to care for and we are so happy you would recommend our home.


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Review from Jim C (Son of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was initially in respite care at New Milton House she has now moved to a more permanent placement. Each time I've been in contact with staff at the home, either by telephone or in person I've always been impressed by how friendly and helpful they are. I've witnessed first-hand various interactions
with my mum from staff members and they are always jovial and affirmative, which suits my mum's character. It really seems like my mum has settled in well at the home and it's just reassuring to know that her daily care needs are being met in such a caring way.

Reply from Charlotte Malpas, Home Manager at New Milton House

Thank you for your review of New Milton House. We are so happy that your Mum has settled well and enjoys the interaction with our staff.


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Review from John B (Son of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother has been a resident at New Milton House for about 21 months and over that time I have come to be impressed by the high quality of care provided. While the sound physical aspects of the home speak for themselves in providing a safe and healthy environment, it is the less tangible aspects
of care that have particularly earned my respect. My mother was a reluctant and somewhat resentful new resident seeming to find her admission stigmatising but the kindly attitudes of the staff, the happy ambience created by them and the stimulation provided by the activities have brought about a surprising and complete about-face so that she is now a happy and enthusiastic participant in the life of the home. Staff go out of their way to create opportunities for relatives and friends to share in the life of residents by way of special events and individual celebrations. I have no reservations whatsoever in recommending New Milton House for people in need of residential care.

Reply from Charlotte Malpas, Home Manager at New Milton House

Thank you so much for your glowing review of New Milton House. We are so glad your mum has settled and now feels at home.


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Review from Karen A (Daughter of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum now lives in this wonderful care home. It was her 88th birthday at the weekend and having had a family meal with her Mother’s Day, we asked if we could have a little afternoon tea party for her with close family, the response was “of course”. The staff arranged the event perfectly for us, we
did it as a surprise and Mum was delighted. The visits for meals have shown us exactly how tasty the food is. New Milton House is always clean, Mum's room is bright and airy and the staff are always smiling and friendly. I keep an eye on the online page and although Mum can’t always remember what she has been up to I can jog her memory because I’ve seen the many activities she joins in with. My mum was a florist and loves the flower arranging and gardening club, she likes the pamper days where she gets her nails painted, the visits from animals and the sports activities provided. I would highly recommend this care home to anyone.

Reply from Charlotte Malpas, Home Manager at New Milton House

Thank you so much for your glowing review of New Milton House. We are so happy that you all had a lovely weekend.


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Review from Chris C (Son of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are extremely pleasant and helpful. I have no issues with my mum's care.

Reply from Charlotte Malpas, Home Manager at New Milton House

Thank you for your review. We are happy that you have no issues with the care your mum receives.


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Review from Ged B (Stepson of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother has been in the home now for over 12 months and is quite settled and reasonably happy with the treatment and care delivered by all the staff.
Medical care via nurse and doctor are readily available when required.

Reply from Charlotte Malpas, Home Manager at New Milton House

Thank you so much for your review & high rating - We are chuffed that your relative is happy at New Milton House.


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Review from D R (Son of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family have been incredibly impressed with the care, patience, and understanding that all the staff at New Milton House have shown Dad since he arrived in May 2023. He settled into life so quickly. Given his initial resistance to leaving his home and moving into care, we were worried about how well
he would adjust. However, we needn’t have. He is happy, comfortable, feels safe and is enjoying a much more socially active lifestyle.
He particularly enjoys the in-house activities, especially baking, outings to local coffee shops, clubs, and churches. Following social media we see that he's always involved in all of these.
The collective efforts of all the staff at New Milton House have transformed what could have been a challenging time for Dad and our family into a truly stress-free, seamless transition. Knowing that he is now surrounded by caring individuals and enjoying his days without loneliness or fear in his previously confused world means more to us than words can express.

Reply from Charlotte Malpas, Home Manager at New Milton House

Thank you so much for your lovely comments. We are all thrilled with your kind words.


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Review from A R (Sister-in-law of Resident) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

New Milton House staff are unfailingly kind and friendly whenever I visit. My relative is well cared for and seems noticeably better in terms of personal bodily care and relief of worry than he was when living alone with increasing health issues. Staff have been able to arrange small comforts, such
as regular newspaper delivery. My relative doesn't seem to join in with social life there, but then he's always been a loner. The home smells nice! (Not all care homes do!) There was, for a time, difficulty getting let in to visit, but this seems to have been sorted out by use of different doorbells. I'm having difficulty getting a statement of account from head office. I feel fortunate to be able to have my relative cared for so well so near to my home. Thank you.

Reply from Charlotte Malpas, Home Manager at New Milton House

Thank you so much for your kind words. We are so happy you feel your relative is well cared for.


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Review from A M (Son of Resident) published on 14 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greatly appreciated all the help, kindness, care and respect that you all gave my mum in her final days. Thank you.

Reply from Charlotte Malpas, Home Manager at New Milton House

Thank you so much for your lovely review of New Milton House. The staff are all so grateful for your kind words.


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Review from Stephen L (Son of Resident) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at New Milton House made our mum's final months as comfortable and caring as possible. At all times we felt she was in great hands and all the staff who we spoke to never found it too much trouble to take time out of their busy schedules to answer our questions on her welfare. Each and
every one of you are a credit to New Milton. Thank you.

Reply from Chris Machin, Home Manager at New Milton House

Thank you so much for your review. Our staff are thrilled with your kind words.


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Review from Deborah M (Daughter of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

New Milton House is a very caring environment. The staff are very friendly, helpful and sympathetic to individual needs. The staff all work together (this includes the carers, catering staff, domestic help and the caretaker/maintenance team). I put my trust in everyone to look after my mum.

Reply from Chris Machin, Home Manager at New Milton House

Thank you for your lovely review. Staff are thrilled that you trust them all with your mum's care.


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Review from Nikki B (Granddaughter of Resident) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose New Milton House for my nan back in December 2021. We couldn’t be happier with the care she is receiving since moving here. It was overwhelming for her at first with being in a ‘new home', but all the staff have made her feel so welcome and we’ve seen such an improvement in her. She’s back
to her cheeky self. The staff are so accommodating and have such a friendly and approachable nature to them and are so very compassionate in their ways. I can’t thank them enough for everything they do. They go above and beyond. Thank you for everything that you all do and for making me at feel at ease knowing my nan is in a safe and loving community.

Reply from Chris Machin, Home Manager at New Milton House

Thank you for your great review, the staff are thrilled with your comments.


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Review from K E (Son of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've found New Milton House to be a safe, clean, comfortable and very caring home. We're really pleased with how well our mother has settled in. She feels safe and well cared for. She's relaxing, eating well and enjoying the social interaction with the daily activities and at meal times. Overall it
gives us piece of mind that she's in the right place and is being well cared for.

Reply from Chris Machin, Home Manager at New Milton House

Thank you for your great review of New Milton House. The staff are thrilled with your kind words.


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Review from Judith M (Daughter of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at New Milton House for over two years now and she absolutely loves it. The staff are fabulous and work really hard to make it a home from home for everyone in their care.
We, as a family, couldn’t be happier with the care and attention mum receives. They always keep us informed
and are there to answer any questions we may have. 100% I would recommend New Milton House.

Reply from Chris Machin, Home Manager at New Milton House

Thank you so much for your kind words and glowing review, we are all thrilled.


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Review from Susan B (Daughter of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in there now for nearly eighteen months. The staff are really caring and always seem happy to help. It’s lovely that the home has so many different activities that take place, covering all residents' needs. Well done to everyone who works there.

Reply from Chris Machin, Home Manager at New Milton House

Thank you for your kind words, caring for your dad is a pleasure.


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Review from Carol G (Wife of Resident) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is a resident in New Milton House and I am more than happy with it. I cannot praise the staff enough. The carers are wonderful, so pleasant and accommodating, cannot do enough to please. I also love the amount of activities they do with the residents, always something going on for them; trips
out into the village, the park and even the local club for a game of dominoes. It’s way beyond my expectations and I would highly recommend the home. I’m more than happy with it and my hubby is too. All in all, I would give it 100 out of 100.

Reply from Chris Machin, Home Manager at New Milton House

Thank you for your glowing review. The staff are thrilled with your comments. They certainly all are 'super troopers' and care deeply for our residents.


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Review from S B (Daughter of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

New Milton House has been amazing and I would not be able to have placed my mum anywhere else. As a nurse myself who has worked in care homes I was very reluctant for my mum to go into one but New Milton House and all the staff I trust with my mum 100% it's an amazing place and so thankful to all staff.
Thank
you

Reply from Chris Machin, Home Manager at New Milton House

Thank you for your glowing review of us. I like to think our team do go above and beyond and to hear relatives say that is an added bonus. The staff are thrilled with your words.


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Review from M H (Daughter of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother over the last two years has been outstanding. The staff are superb and are very passionate about their work even when working with the day-to-day challenges that people with dementia create. A caring environment created by caring staff.

Reply from Chris Machin, Home Manager at New Milton House

Thank you so much for your 5* review. The staff are thrilled with your praise of them. Your mother was a pleasure to care for.


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Review from Jennifer V (Daughter of Resident) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I stepped into New Milton House with Mum I felt as if it was home. Smiley faces, welcoming smiles, happy residents, fluffy black cat and a proper dining room. Highly recommended, Mum has basically been locked up since 2020 when she was admitted to the hospital and their place in care
and now she is home and happy at New Milton House.

Reply from Chris Machin, Home Manager at New Milton House

Thank you for your glowing review. We are so pleased Mum has settled here.


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Review from S A (Wife of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in New Milton House for almost two years. His dementia, speech, mood and mobility problems must be quite a challenge. The staff are wonderful and deal with this with kindness, caring and humour.
When I visit the staff always greet me with a smile, it's like being amongst friends.
The management are lovely and are always available. Top marks from me for New Milton House.

Reply from Chris Machin, Home Manager at New Milton House

Such kind words. We thank you, Your husband is a lovely man who suffers with a cruel disease, but we all enjoy caring for him and supporting you.


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Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for New Milton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.775 for New Milton House is calculated as follows: ( (179 Excellents x 5) + (36 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 222 Ratings = 4.775

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for New Milton House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (2)

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Charlotte Malpas

Job Title: Registered Manager

Joined: 2016

Charlotte has worked at New Milton House since 2016.


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Rhona Gerrard

Job Title: Deputy Manager

Rhona is the deputy manager at New Milton House.


Frequently Asked Questions about New Milton House

What types of Care is New Milton House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does New Milton House provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does New Milton House have?

There are 39 Single Rooms.

What are the Facilities & Services at New Milton House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is New Milton House to the centre of Stoke-on-Trent?

7.4 mile(s) as the crow flies, distance by road may be significantly further.