New Milton House

Station Road, Alsager, Stoke-on-Trent ST7 2PB
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9.8 43 Reviews
  • New Milton House, Stoke-on-Trent
New Milton House is a purpose-built home close to Alsager town centre, and includes a specialist household, innovatively designed to support the needs of older people with dementia. New Milton House is very much a part of the local community, and the team makes every effort to ensure that there is a feeling of ‘home from home’ and a friendly atmosphere.

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Care Provided by New Milton House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charlotte Malpas (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (39)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for New Milton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,050
    • RESPITE Self-Funded Residential Dementia Care from £1,100
  • (these prices are only a guideline, please contact New Milton House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

New Milton House Reviews (43)

Total of 43, showing 21-40
9.8

New Milton House has a Review Score of 9.8 (9.775) out of 10, based on 19 reviews in the last 2 years. Over all time New Milton House has 43 reviews.

Overall Experience

  • 32
  • 10
  • 1
  • 0
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Date Published

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24

Review from R W (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well cared for here, well-fed, clean and warm. Her room is cost and warm. We, as a family, are welcome to call any time.

Reply from Chris Machin, Home Manager at New Milton House

Thank you for your kind words, we aim to care for our residents in a home-from-home environment.


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Review from C M (Daughter of Resident) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend New Milton House. My Dad is very well cared for, is treated like family, and he “really likes the food”. The staff are very attentive and caring and do all they can to ensure everyone is happy. The home is clean and warm, and the staff are very welcoming to visitors too.

Reply from Chris Machin, Home Manager at New Milton House

We are thrilled with your great review of New Milton House. Your father is a pleasure to care for. The staff are over the moon with your comments. Thank you


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Review from S B (Son of Resident) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always been very happy with the home since we moved my parents in from out of area several years ago. They did their best to keep my father as long as possible to allow them to be together, and now look after mum really well. We are moving further away but have decided as she is settled that
we are happy her staying in an environment she is comfortable in and feels looked after rather than move her again. We would recommend this place a sentiment mum herself has echoed.

Reply from Chris Machin, Home Manager at New Milton House

Thank you so much for your glowing review. We appreciate your words. I will pass it on to staff who will be delighted.


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Review from Julie H (Daughter of Resident) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management and admin team are totally on the ball informative, caring and supportive along with the staff who I myself came in contact with several times a week. The compassion that is shown to my mother, the attention to her needs is second to none. My mother had been in two previous care homes
but in my opinion, they did not meet Mum's needs and could not manage her at all. New Milton is excellent for mum. I feel extremely happy and contend that she is being cared for with dignity in her later years of life with is very important.
Thank you.

Reply from Chris Machin, Home Manager at New Milton House

Thank you for your fantastic review, we do pride ourselves in caring for our residents as though they are our own loved ones. The staff are elated that you have praised them so highly. Kind regards.


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Review from Judith J (Wife of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for New Milton House. In the short time, I have known them, I have always been impressed to see the care, compassion and kindness shown to both residents and relatives alike. Any concerns are addressed very swiftly, and it already feels as though I have known them for a much
longer time.

Reply from Chris Machin, Home Manager at New Milton House

Thank you for your kind words; I will pass them on to the staff, who work very hard to care for our residents.


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Review from Margaret B (Niece of Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

New Milton House is an excellent home with a fantastic caring, well-mannered staff. It has given my husband and myself peace of mind that my uncle is being cared for and well looked after. My uncle has settled and always says he can't fault the staff or meals and he 'likes it here', his words. Thank
you to all the management and staff.

Reply from Chris Machin, Home Manager at New Milton House

Thank you so much for your glowing review, the staff are thrilled by your kind words.


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Review from Albert H (Wife of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care. Very helpful at all times.

Reply from Chris Machin, Home Manager at New Milton House

Thank you for your positive review. We are privileged to care for your lovely wife.


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Review from Stephen J (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and attentive staff who genuinely care for their residents. Excellent communication when anything happens or is needed from the family. As a family, we are very pleased with the care being provided and have recommended the home to another friend of the family for their relative.

Reply from Chris Machin, Home Manager at New Milton House

Thank you for your kind words, and for your recommendation.


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Review from Nick S (Son of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy to provide a very positive review for the care home. The staff are very friendly, caring and professional. My mum has settled in very well and is safe and cared for. Thank you New Milton House.

Reply from Chris Machin, Home Manager at New Milton House

Thank you for your positive comments, we do try to care for our residents as our own families. All the staff appreciate your kind words.


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Review from Ann H (Daughter of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since September 2017. She has always been happy there and treated extremely well. I did a review when she first went to live there and our feelings are unchanged. We can't fault it...
Nothing is too much trouble. Mum can be rather challenging at times and the staff are so tolerant
and deal with her patiently and with humour and compassion.
They are caring for her so well during the COVID-19 lockdown. It is a difficult time but they have looked after her extremely well given the circumstances.
Thank you.

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Review from Moira P (Mother of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum resided at New Milton House since March 2017, once she had settled into her new surroundings, mum remained so happy playing bingo, going on trips, she went to see Jimmy Osmond with some of the girls, had a fantastic time there,one of the girls asked jimmy if she could take a photo of him with my
mum, which he agreed to, My mum was delighted as I have that photo too and her face says it all. Mum loved the quizzes they would put on at the home, she danced at the party's and sang at the top of her voice. It leaves us with such very happy memories of the times we spent with mum at the home. A far cry from how she was living at home. Thanks to the efforts of the manager and her team we are forever grateful to them. Because of them, my mum had a very happy three years of being cared for with such dignity and love. We as a family who loved her would like to thank both management and staff for their kindness and professionalism that they all showed.

Reply from Chris Machin, Home Manager at New Milton House

Thank you Moira for your very kind words, your mum was a pleasure to care for.
I will thank all the staff on your behalf.


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Review from J W (Daughter of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Although mum is happy at Milton House, I have reservations about some of the aspects below. Over the last few years, the home has been decorated and new flooring laid but the furnishings are dated and shabby now. The daytime staff are caring and friendly but we have no idea about the night time carers.
I feel that there are many hours just spent sitting instead of residents being encouraged to join in independent and group activities. As with most care establishments, there are not enough carers so one to one time is limited or non-existent.

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Review from M E (Husband of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff at whatever level, are marvellous. If there is a problem or a query, it is dealt with straight away. It is a very happy community family. I really appreciate the opportunity for my wife to be able to cross over to the other side, to be able to join in. I still don't agree with the ratings
- excellent 24/7 is virtually unobtainable. There is a vast difference between good and excellent - very good is necessary. Anything less than satisfactory needs sorting.

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Review from Pete C (Son of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was a resident for 1 month's respite care arranged by social services.
The home may not appear to be the most modern but the standard of care and management offered by the staff is second to none.
The home is a clean, happy and caring place to live.
I cannot thank the staff enough and wouldn't
hesitate to recommend it.

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Review from Percy W (Resident) assisted by family/friend published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was made to feel very welcome from day one. He had spent three weeks in hospital and was admitted to New Milton House for a months respite to help prepare him for home which was his goal.
He became much stronger over the few weeks and gained his confidence after not a very good experience in hospital.
The
staff were helpful, respectful and nothing was too much trouble. Dad was able to have familiar things from home around him, which, at 90 years old, was very reassuring for him. He has stated if the need arose he would be more than happy to return.

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Review from Elizabeth W (Daughter of Resident) published on 10 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here nearly a year and has received the very best care and attention from day one. This home provides the closest thing to a home from home environment for both my mother and the family when we visit. The staff truly care and take time to find out each residents likes and dislikes,
the food is all home cooked and always well balanced as well as delicious. The activities range from those who are more outgoing to those who prefer quieter pastimes. The home has a number of areas to relax in but my mother often chooses her room, which is always spotless as are her clothes and bedding. The hairdresser on site is an extra bonus and ensures my mother always looks her best. It was a hard decision for all of us to choose residential care but now we couldn't contemplate anywhere else, I live over 1 1/3 hrs away but I know can always pick up the phone to speak to my mother or to the staff if I have any questions and without fail they all know exactly where and how my mother is.

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Review from Roy P (Son-in-law of Resident) published on 28 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother-in-law has been placed in New Milton House she had received the best of care from both management and staff. It was very difficult for the first few weeks but the staff had the ability to ease her mind and gradually help her to settle into her new life at New Milton House. Six months
on now and she is very happy and content with her life at New Milton House. She now has friends to talk to which she didn't at home and enjoys a good social life inside and outside the home. She joins in most of the activities now. Any problems that have arisen have been taken care of promptly by either staff or management, on the whole, it is an excellent home.

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Review from Geoffrey B (Son of Resident) published on 9 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff and management. It is a care home that I would enjoy being at if I had to go into care myself.

Reply from Helen Clark, Home Manager at New Milton House

Thank you for your feedback, which is the ultimate praise for us! We are proud to know that your family's experience of New Milton House has been so positive.


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Review from Ann H (Friend of Resident) published on 26 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend passed away in April and I wrote these comments on a review card at the time. However due the inevitable work involved with a friends passing, I mistakenly omitted to post it. Even though it is now some months since my friends passing, the sentiments are still very relevant and I want to
formally record that I cannot speak highly enough of EVERYONE involved in my friends care at New Milton House in Alsager.
Right through the entire team, from the Senior Management and Carers, to the administrators, caterers and cleaners, the attention and support given to my friend was just heart warming and was so very much appreciated. My friend spent just under a year with 'her new family' at 'her new home' and the love and support by the staff, right up to the very moment my friend passed away, was just amazing to witness.
The carers gave something of themselves in a truly loving, genuine way and is something I will never forget. "Thank you" somehow seems inadequate.

Reply from Helen Clark, Home Manager at New Milton House

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your friend, and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our team to read your comments and I will ensure they are shared with everyone. Thanks again.


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Review from Chris T (Daughter of Resident) published on 12 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found all the staff very friendly. Nothing was too much trouble. Looked after all my father's needs. Fetched a doctor when needed. Very homely and clean.

Reply from Helen Clark, Home Manager at New Milton House

Thank you very much for taking the time to provide us with this feedback. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our team to know that this is appreciated.


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Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for New Milton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.775 for New Milton House is calculated as follows: ( (179 Excellents x 5) + (36 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 222 Ratings = 4.775

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for New Milton House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (2)

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Charlotte Malpas

Job Title: Registered Manager

Joined: 2016

Charlotte has worked at New Milton House since 2016.


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Rhona Gerrard

Job Title: Deputy Manager

Rhona is the deputy manager at New Milton House.