New Milton House

Station Road, Alsager, Stoke-on-Trent ST7 2PB
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9.8 46 Reviews
  • New Milton House, Stoke-on-Trent
New Milton House is a purpose-built home close to Alsager town centre, and includes a specialist household, innovatively designed to support the needs of older people with dementia. New Milton House is very much a part of the local community, and the team makes every effort to ensure that there is a feeling of ‘home from home’ and a friendly atmosphere.

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Care Provided by New Milton House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Charlotte Malpas (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (39)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for New Milton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,050
    • RESPITE Self-Funded Residential Dementia Care from £1,100
  • (these prices are only a guideline, please contact New Milton House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

New Milton House Reviews (46)

Total of 46, showing 41-46
9.8

New Milton House has a Review Score of 9.8 (9.800) out of 10, based on 21 reviews in the last 2 years. Over all time New Milton House has 46 reviews.

Overall Experience

  • 35
  • 10
  • 1
  • 0
  • 0

Date Published

46
5
7
21
25

Review from Geoffrey B (Son of Resident) published on 9 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff and management. It is a care home that I would enjoy being at if I had to go into care myself.

Reply from Helen Clark, Home Manager at New Milton House

Thank you for your feedback, which is the ultimate praise for us! We are proud to know that your family's experience of New Milton House has been so positive.


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Review from Ann H (Friend of Resident) published on 26 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend passed away in April and I wrote these comments on a review card at the time. However due the inevitable work involved with a friends passing, I mistakenly omitted to post it. Even though it is now some months since my friends passing, the sentiments are still very relevant and I want to
formally record that I cannot speak highly enough of EVERYONE involved in my friends care at New Milton House in Alsager.
Right through the entire team, from the Senior Management and Carers, to the administrators, caterers and cleaners, the attention and support given to my friend was just heart warming and was so very much appreciated. My friend spent just under a year with 'her new family' at 'her new home' and the love and support by the staff, right up to the very moment my friend passed away, was just amazing to witness.
The carers gave something of themselves in a truly loving, genuine way and is something I will never forget. "Thank you" somehow seems inadequate.

Reply from Helen Clark, Home Manager at New Milton House

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your friend, and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our team to read your comments and I will ensure they are shared with everyone. Thanks again.


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Review from Chris T (Daughter of Resident) published on 12 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found all the staff very friendly. Nothing was too much trouble. Looked after all my father's needs. Fetched a doctor when needed. Very homely and clean.

Reply from Helen Clark, Home Manager at New Milton House

Thank you very much for taking the time to provide us with this feedback. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our team to know that this is appreciated.


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Review from Elizabeth K (Friend of Resident) published on 27 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My old friend was 90 years old and in the last month of her life all the staff at the home went over board looking after her. She had lived there for over three years and she called it her "hotel". The staff were extremely friendly and caring about their residents. The home was always clean and tidy.
At first when she went there they used to take her on little trips out, which she thoroughly enjoyed. If she wanted to join in there were all kinds of activities she could do. She particularly enjoyed the quizzes they had and also the entertainments they had. I can honestly say she really enjoyed living there and was extremely well cared for.

Reply from Helen Clark, Home Manager at New Milton House

Thank you so much for this lovely review! It was a privilege to have your friend staying with us at New Milton House and our staff will be thrilled with this feedback that she enjoyed her time with us so much.


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Review from Sandra K (Sister of Resident) published on 17 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home set right next to a beautiful park. Particularly liked the meal arrangements in the Dementia Care Unit - just brilliant. Staff were always cheerful and were often outstanding, always showing empathy and understanding to residents and relatives. Many went well beyond the bounds of expectation,
especially during my sister's final days, when their treatment of her, and us, was incredible. We will be forever grateful.

Reply from Helen Clark, Home Manager at New Milton House

Dear Sandra,
Thank you so much for taking the time to post this feedback. Our staff will be most touched to read this. It was a privilege to care for your sister and we are delighted to hear that your experience of New Milton House was so positive.


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Review from Gail T (Relative of Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt, aged 95, has always refused to go into a care home but, although had always had lots of help with carers at home, there came a time after several falls at night (most vulnerable time) when there was no option for her. After only a short time it was obvious that it was the best decision she
made. The staff and manager of the home are wonderful. Such a homely feel and nothing too much trouble. They take the time to get to know a person, their likes and dislikes and make them part of a family. Thank you. I now have peace of mind.

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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for New Milton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for New Milton House is calculated as follows: ( (203 Excellents x 5) + (35 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 245 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for New Milton House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (2)

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Charlotte Malpas

Job Title: Registered Manager

Joined: 2016

Charlotte has worked at New Milton House since 2016.


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Rhona Gerrard

Job Title: Deputy Manager

Rhona is the deputy manager at New Milton House.