Park Lane Residential Home

7-9 Park Lane, Congleton CW12 3DN
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9.8 92 Reviews
  • Park Lane Residential Home, Congleton
Park Lane is a wonderfully bright and cheerful home in the historic market town of Congleton, which is within easy driving distance of Manchester and Stoke-on-Trent and on the main railway line.

The purpose built home has been tastefully decorated and furnished to a high standard to provide a comfortable and homely living experience for older people and people living with dementia who require residential care.

Park Lane is a real home from home, offering well-appointed rooms, enviable living space and features beloved of the residents including the new Park Inn bar, park and pamper hairdressing and beauty salon, and attractive outdoor areas and gardens, with an accessible garden currently being created. The bedrooms are spacious and residents are encouraged to personalise their rooms to make them as homely as possible, which helps them to feel settled.

It also has a new feature ‘Park Inn Bar’, with a small beer garden as well as its own pamper hairdressing and beauty salon, both of which residents love.

Mealtimes are an important part of the day and chefs prepare delicious home cooked food to tempt even the most discerning appetite. Residents are encouraged to enjoy their meal in the dining room, taking their time, while socialising and making new friends.

The well-being of residents is important and the home has a varied entertainment programme which takes into account the like and dislikes of residents and their different levels of abilities. Activities include arts and craft sessions, music afternoons, craft, trips out as visiting professional entertainers.

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Care Provided by Park Lane Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jayne O'Sullivan (Home Manager)
  • Admission Criteria
    • Social Services, Private
    • Ages 50+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Park Lane Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200

  • * Subject to assessment
  • (these prices are only a guideline, please contact Park Lane Residential Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Park Lane Residential Home Reviews (92)

Total of 92, showing 1-20
9.8

Park Lane Residential Home has a Review Score of 9.8 (9.828) out of 10, based on 19 reviews in the last 2 years. Over all time Park Lane Residential Home has 92 reviews.

Overall Experience

  • 85
  • 6
  • 0
  • 1
  • 0

Date Published

92
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Review from Carrie W (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Park Lane Residential Home for over three years. Throughout this time she has been cared for with kindness, thoughtfulness and sensitivity. On my visits to see her I am always impressed by the way the carers deal with residents who are upset or exhibiting challenging
behaviour. In fact I often find myself remarking to friends that I don't know how they stay so calm!
The staff are always welcoming and friendly. If there is a need to inform me about any personal issues they will contact me right away rather than wait for my next visit.
My mother recently reached her 100th birthday. I cannot emphasise enough how helpful the activity organiser and manager were in planning and even organising her birthday celebrations. A day my family will never forget. Even going as far as encouraging others to send cards in order that my mother had over a hundred on the day. The home also provided cakes, sweets and drinks for the children.

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Review from C R (Wife of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident for respite care for a week. He enjoyed his stay and said he would like to return. There was a lovely family atmosphere and all the staff were extremely friendly and attentive. They responded immediately when called. He enjoyed the meals and the company. I felt that he was
kept safe.

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Review from S D (Daughter of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum has been at Park Lane for 18 months now and we cannot fault the care and support she receives. All the team are amazing and it honestly feels like Mum lives with her friends. Every time I visit I get the warmest welcome from the same friendly faces - which is so important for Mum's care. The
home is beautiful and clean - almost like a hotel and the activities and events that happen all the time are the icing on the cake as Mum loves them. We can rest assured that Mum couldn't be taken better care of. Thank you.

Reply from Jayne oSullivan, Home Manager at Park Lane Residential Home

Thank you for your kind words. I will pass this on to the team, kind regards.


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Review from Caleb A (Grandson of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nana lives at Park Lane. She has been there for a while and I visit her a lot. This week we came in with my little puppy for Dog Day, not only did Nana sit with him but I went round to see all the other residents and they had a cuddle with him. Everyone who works there is ace! They look after my
nana and make her happy. Thank you for being there for her.

Reply from Jayne OSullivan, Home Manager at Park Lane Residential Home

Thanks Caleb, I will pass your kind words onto the team.


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Review from Dawn B (Daughter of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Park Lane now for 5 years. The staff are amazing and look after her like she was their parent. She has a good life even though she has deteriorated. She has excellent food and quality of life. The home is managed brilliantly and each and every member of staff has a vocation rather than
a job. Thank you for looking after our Mum. We all know she's in the best hands possible.

Reply from Jayne OSullivan, Home Manager at Park Lane Residential Home

Thank you Dawn for your kind words, I will pass them onto the team.


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Review from L W (Great-Niece of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a beautiful care home, with excellent nurses and carers, and service users treated with respect and dignity. Amazing staff all work together in teamwork. Management is amazing, very caring and loving to service users and staff, they are always willing to muck in with any tasks. The cleaners
do an amazing job too. The activities lady is excellent, always smiling and the activities are amazing with service users. The kitchen staff are amazing, the food is amazing and very good service. An amazing care home. If my mum had to go into a care home I would pick Park Lane. Always happy and a smile from staff members.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Thank you for your kind words. Kind Regards, Jayne


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Review from Mark B (Son of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found the care given and facilities at Park Lane to be amazing. It gives us great peace of mind knowing my mum is being cared for with this amount of dignity and respect.

Reply from jayne o'Sullivan, Home Manager at Park Lane Residential Home

Thanks, Mark, lovely words I will pass them on to the staff.


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Review from Kieron A (Grandson of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place, nothing but positive things to say about Park Lane, they look after my Nana with dementia. The staff are awesome and very friendly and Nana seems happy 24/7! They're always organising nice events and things for Nana to go to every day, food looks great and haven't seen Nana looking so healthy
in ages! During Covid I was living in Australia, the staff at Park Lane organised video calls all the time and made the distance a lot easier.
Overall, could not recommend them more! Awesome staff and the manager is a legend! Highly recommend!

Reply from jayne o'Sullivan, Home Manager at Park Lane Residential Home

Thank you for your lovely words. Love looking after your nana. Kind Regards.


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Review from Jill G (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always very friendly and helpful.
They welcome you into the home when you go to visit and always find time for you despite how busy they may be.
They have welcomed my mother into the home and she feels comfortable and safe.

Reply from jayne o'Sullivan, Home Manager at Park Lane Residential Home

Thank you for your review. It is a pleasure caring for your mother.


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Review from L G (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I had to move my mother from this home as her needs were clearly not being met. Although the facilities and rooms are lovely and clean, some of the staff were inattentive and uncaring. There was also little stimulation (activities etc.) for the residents to participate in. Our overall experience was
therefore poor.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

I am sorry to hear that you feel you have had a negative experience, and I want you to know that Kingsley take your concerns seriously. Your feedback helps us understand areas where we can improve, and I am committed to addressing any issues you've highlighted.
On your mum’s admission, we immediately got other agencies involved and they assessed mum as needing a higher level of care; and this meant a Nursing Placement.
I am sorry to hear this was not the care you expected however we will draw upon your points and look for ways to improve.
Naturally, this review was unexpected as the staff felt relationships were good and feedback from others have always been positive. If you would like to see us to discuss it further then please feel free to contact the home.
Our review does not reflect what 99 per cent of the people think about Park Lane and my Team. You will see that we have countless, much appreciated five-star reviews.


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Review from Juie G (Daughter-in-law of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law joined Park Lane in December 2021. She had dementia and had recently suffered a stroke. Since then my father-in-law has made daily visits and has been very impressed with the care and attention she received. He is a retired GP so understands how difficult her condition is to deal with.
He recently had an extremely severe chest infection and was declining rapidly. He asked to come to Park Lane and the manager and her staff have turned his health around. He now wishes to remain at Park Lane. He is 95 years old. His wide is 84 years old.

Reply from jayne o'Sullivan, Home Manager at Park Lane Residential Home

Thank you for such kind words, it's our pleasure to look after both. I will pass on your best wishes to the staff.


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Review from V G (Husband of Resident) published on 29 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely no complaints at all.

Reply from jayne o'Sullivan, Home Manager at Park Lane Residential Home

Thank you for such kind words, I will pass on to the team.


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Review from Louise B (Daughter of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Park Lane creates a fantastic homely environment. The staff are welcoming and I am so happy that Mum lives here. I could not wish for better care and protection for her.

Reply from Jayne o'Sullivan, Home Manager at Park Lane Residential Home

Thank you for your kind words, I will pass on to the team.


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Review from Debbie B (Friend of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Park Lane is an excellent home. I visit every week and would highly recommend it to anyone.
When you arrive you are always greeted with a smile. All the staff are amazing, they are all so happy, chatty, friendly, and caring. Most importantly the care for each individual is fantastic. Everybody treats
all the residents with respect, dignity, and always given a choice. All the residents are always so happy which makes a very happy home to visit.
The management team are amazing, if you ever need any advice or help this is dealt with straight away and they always make time for you. I always look forward to my weekly visits.

Reply from jayne o'Sullivan, Home Manager at Park Lane Residential Home

Thank you for your feedback, glad to hear we are doing a good job. I will pass your kind words on to the team.


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Review from Alan B (Nephew of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say on behalf of a family member what a fantastic place to stay, the staff are friendly and welcoming with a manager on hand who is caring and looking out for her residents' well-being and making sure they are comfortable and well cared for. The food at the home is first class and my
aunt has actually put weight on which is a rarity, the head chef is always on hand to meet any dietary requirements for all the residents, there is always something happening at the home to keep the residents happy and stimulated with the activities. Very much like a 5-star hotel, first class!

Reply from jayne o'Sullivan, Home Manager at Park Lane Residential Home

Thank you for taking the time to share your views about the home. It is important to myself and my team that we are meeting the needs of the residents that stay with us.
I will pass on your review to all, thank you again


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Review from R C (Granddaughter of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently my nana enjoyed a short stay in the Congleton area. I travelled to see her regularly and was always welcomed with a warm loving vibe, I would recommend this to any family wanting a family member to go into a care facility.
As they go above and beyond.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Thank you for taking the time to submit a review. I will pass on your feedback to my team.


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Review from Bob L (Husband of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very well-run small home, where care, consideration and dignity for the residents were always practised.

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Review from V P (Wife of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything was as it should be. All the staff were caring, friendly, and always smiling. It was like home from home. My husband, who was the resident, is a retired physician. He has visited a few care homes as a doctor. Even he is impressed and happy to go for respite, if needed. I am grateful to all
the staff for looking after him so well.
Thank you very much.

Reply from jayne o'Sullivan, Home Manager at Park Lane Residential Home

Thank you for a lovely review it is our pleasure to look after your husband, he is such a gentleman.


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Review from A N (Friend of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend at Park Lane Residential Home this month and I notice such a big difference. She was very clean and smart and very happy. A member of staff came to me and offered me a drink, the home is very clean, with a pleasant and welcoming ora. The manager and all her staff are so hard working
and very friendly. When I arrived there was a group activity going on and the residents were very happy, along with all the staff members involved. It was lovely to see. I would recommend Park Lane to anybody absolutely lovely home.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Thank you Wendy for a lovely review, I will pass on to the team.


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Review from Sue T (Daughter of Resident) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Supporting mum following her dementia diagnosis and her deteriorating visual impairment as well as helping dad as her primary carer has been a difficult journey for us as a family. However from the day mum walked through the doors of Park Lane Residential Home we've felt reassured. From the staff in
the reception who are always welcoming to the staff in the kitchen (who baked a delicious cake to celebrate our parent's 60th wedding anniversary), the staff who keep her room spotless and the wonderful carers who care for and laugh with mum and encourage her to be the best she can. All of these people have made a difference to us as a family and we are very grateful that mum is being well cared for. Thank you.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Dear Sue


Thank you for a lovely review, I will pass it on to the team.


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Current Review Score: 9.8 (9.828)

Overview of Review Score

The Review Score of 9.8 (9.828) out of 10 for Park Lane Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.828 for Park Lane Residential Home is calculated as follows: ( (206 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 227 Ratings = 4.828

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Park Lane Residential Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (3)

Jayne

Jayne O'Sullivan

Job Title: Home Manager

My career in healthcare began in 1989 at the age of 16 on a YTS scheme as well as attending college. By the age of 18, I was given an award for being the youngest manager in Cheshire travelling across the country in a peripatetic role. I have 31 years experience in different areas of care. I joined Kingsley Healthcare almost six years ago and have gained further experience and knowledge within the manager role including achieving my NVQ 4 and 5 in management. I am the manager at Park Lane in Congleton and am proud of my well-established staff team. We have just won an award on Carehome.co.uk for being in the Top 20 in the North West and 1st in the CW12 area.


Joanne

Joanne Slater

Job Title: Head Of Care

I started work as a Laundry assistant at Parklane nearly 18 years ago, I have gained skills and knowledge in several different job roles in this time. Over the last 5 years I was given the opportunity to be Head of Care which is a role that works alongside the Manger helping with the day to day running of the home. I have achieved my level 4 in Management during this time which has developed my skills and knowledge to develop my staff team and direct them to provide quality care for our residents


Pat

Pat Young

Job Title: Senior Lead

I started work as a carer over 25 yrs ago, I have gained skills and knowledge in several homes. I joined Park Llane nearly 6 years ago and I have developed myself by obtaining my level 4 in Management and this has enabled me to pass on my knowledge to others. There was a restructure within the home and I was given the opportunity to Take on the role of a senior lead along with another colleague and this role requires us to lead and direct the staff team as well as taking on more responsibilities.


Frequently Asked Questions about Park Lane Residential Home

What types of Care is Park Lane Residential Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Park Lane Residential Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Park Lane Residential Home have?

There are 38 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Park Lane Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Park Lane Residential Home to the centre of Congleton?

0.4 mile(s) as the crow flies, distance by road may be significantly further.